Name : Rifa Tasnia

Id: 2019010000062

Write a negative letter from an electronics store stating that the

customer will not be reimbursed for a malfunctioning cell phone still
under warranty.

Date: 22/09/2020

From : megaelectronicstore@gmail.com

To: mr.30@gmail.com

Subject: Providing free of cost service.

Dear Mr. R,
Thanks for contracting us about your issues. You have bought a cell phone , model of Redmi
note 8 and we already have mentioned that we can’t be malfunctioned the set if any issues
occurred, even though you have warranty.
The cell phone (model of redmi note 8) you purchased is our one of the best selling product .
However, as some technical issues occur and you mentioned some hang and screen buffering
problem and charging problem. In this matter,,we suggest that you come to our customer service
store and we can provide you a free service cost opportunity ,as we won’t be reimbursed the
malfunctioned cell phone.
We are very glad to hear from you about our products and you also gave us feedback. Thanks for
being an effective customer. All the members of our store ,wish you nice times and welcome any
time when you need us.

Sincerely
Rifa Tasnia
Mega Store customer service representative.