STUDENT ASSESSMENT

BOOKLET
B S B S U S 5 0 1 D E V E L O P W O R K P L A C E P O L I C Y A N D
PROCEDURES FOR SUSTAINABILITY

Student Name: _____________________________________________________________________________________________

_________________________________________________________________________________________________
Student ID: _________________________________________________________________
 Version control
Version No. Date Dept. Change
1.0 Training Original
2.0 28/08/2019 Training Revised Assessments - Updated template

Copyright Statement

© Copyright Clinton Institute

All rights reserved. No part of this publication may be reproduced or transmitted

in any form or by any means, electronic or mechanical, including photocopying,
scanning, recording, or any information storage retrieval system without
permission in writing from Clinton Institute. No patent liability is assumed with
Disclaimer
respect to the use of information used herein.

While every effort has been taken in the preparation of this publication, the
publisher and authors assume no responsibility for errors or omissions. Neither is
any liability assumed for damages resulting from the use of information contained
herein.
Contents.................................................................................................................................................................................................................. 3
Introduction........................................................................................................................................................................................................... 4
Assessment Plan................................................................................................................................................................................................ 8
Assessment Task Cover Sheet – Assessment Task 1....................................................................................................................... 9
ASSESSMENT TASK 1: WRITTEN QUESTIONS................................................................................................................................ 11
Assessment Task Cover Sheet – Assessment Task 2.................................................................................................................... 21
ASSESSMENT TASK 2: DEVELOPMENT & IMPLEMENT A SUSTAINABILITY POLICY...................................................23
Assessment Task Cover Sheet – Assessment Task 3.................................................................................................................... 35
ASSESSMENT TASK 3: REVIEW POLICY IMPLEMENTATION.................................................................................................... 37
OVERALL UNIT - RECORD OF ASSESSMENT OUTCOMES:...................................................................................................... 42
 Introduction
Unit code Title Training Package

BSBSUS501 Develop workplace policy & Procedures for sustainability Business Services Training Package

For further information regarding assessment criteria including-

 Application of unit
 Elements and performance criteria
 Assessment requirements
 Modification History
 Performance Evidence
 Knowledge Evidence
 Assessment Conditions.
Please refer to: https://training.gov.au/Training/Details/BSBSUS501

Understanding Assessment Terminolgy

Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation,
theory or point.
Explain: Clarify or elaborate on the facts. Focus on reasons how and why things happen or a why a particular point is
important in the relevant context.
List: Using dot points, list a series of points, steps or stages that relate to the question.
Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.
Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.
Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer
details.
Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing
and creating,
Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are
functional and appropriate for the intended audience.
Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review
including any recommendations for change and reasons.

Plagiarism
While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and
assessments are representative of your own effort, knowledge and skills. You must not take the work of others and
present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by
the assessor.

Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from
their course at the discretion of the Clinton Institute Director of Studies.

Plagiarism can take several forms;

 Quoting from a book or an article without acknowledging the source
 Handing in someone else’s work as your own
 Stealing and passing off another person’s words or ideas and claiming them as your own
 Giving incorrect information about the source of a quotation or idea
 Downloading information from the internet without acknowledging the source
 Copying a section of a book or article and submitting it as one’s own work
 Presenting as a new and original idea or produce something which was derived from an existing source
 Referencing Materials
 If you are unfamiliar with how to reference, we recommend that you review
http://www.citethisforme.com/harvard-referencing
 Two types of citations are included:
 In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the
work and contain a fragment of the full citation.
 Depending on the source type, some Harvard Reference in-text citations may look something like this:
 "After that I lived like a young rajah in all the capitals of Europe…" (Fitzgerald, 2004).
 Reference Lists are located at the end of the work and display full citations for sources used in the assignment.
 Here is an example of a full citation for a book found in a Harvard Reference list:
 Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*
 National Training prefers that students utilises Harvard Style referencing. Generally, Harvard Reference List
citations follow this format:
 Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
 Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
 Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

Understanding your results

The great thing with competency-based training is that you either deemed 'competent' (you can demonstrate the
required skills and knowledge) or 'not yet competent' (at this time you haven't been able to demonstrate required skills
or knowledge). The key word is "YET”.

Your trainer will provide you with feedback on your assessments so that you know what you have done well in your
assessment and what you need to improve upon or fix. An "NYC" result does not mean that you have failed and that is it -
you have the opportunity to try again. It could be that one question in your assessment was deemed Not Yet Satisfactory
(NYS) and this is the only question that will require review.

Assessment outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). Students must complete
all tasks for a unit satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed
as Not Satisfactory, students will be given an overall outcome for the unit of Not Yet Competent (NYC).
Students will be allowed up to two (2) reassessments attempts to complete the task and achieve a Satisfactory outcome.
Students need to be given a timeframe for resubmission and advised what they must include in the resubmission.
There is an Assessment Task # - Outcome Record at the end of each discreet assessment activity. Assessors are to fill this out
for each assessment activity. The summary of the outcomes are to be transferred to the Overall Unit – Record of Assessment
Outcomes located on the last page of the Student Assessment Booklet.

Results Legend
C Competent You have successfully completed the unit and have met the minimum
competency criteria and demonstrated the required skills and knowledge

NYC Not Yet You have not met minimum competency criteria for the unit - certain section/s require review due to
Competent not meeting the requirements and being deemed Not Yet Competent

Note: If you have had an initial assessment, a first re-assessment and then a final re-assessment, you
will no longer have an opportunity to re-submit. You will receive a “NYC” and have to re-enrol in the
unit.

S Satisfactory Individual assessment/question is satisfactory

NYS Not Yet Individual has not yet achieved a satisfactory result for a specific assessment activity
Satisfactory

Assessment attempts and resubmissions

You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment.
After three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be
Not Yet Competent (NYC) for the Unit.

Resubmission
You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) Assessment Task up to two (2) times. Following
assessment outcome, the student will be given appropriate feedback on previous attempt. This will enable you to have a
total of three (3) attempts.

Timeframe
You will be provided with an appropriate timeframe by your trainer to resubmit your work, for example; you may be
given 14 days to resubmit incorrect responses to written tasks or projects. Should you require to complete a roleplay or
presentation, your Assessor will make an appointment time, which suits both of you.

Records
The Assessment Task # - Outcome Record at the end of each assessment activity, and includes a space to record the
details of any re-attempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that
anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was
involved and where any further evidence is located. Assessors must also make reference to ensuring that any re-attempt
or resubmission has been assessed in accordance with the model responses and performance descriptors included in this
marking guide.

Task Cover Sheet

Assessors must ensure that students have completed the Assessment Task Cover Sheet for each assessment task.

Assessment appeals
All students have the right to appeal an assessment decision. To make an appeal about an assessment decision, students must
follow the process outlined in the Student Handbook.
Note that the Overall Unit – Record of Assessment Outcomes located on the last page of the BSBSUS501 Student Assessment
□ □
Booklet, contains a section which says “Does the student wish to appeal the result? YES NO” Assessors must ensure that
students tick one of these boxes.
Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBSUS501 Develop workplace policy and
procedures for sustainability

About your assessments

There are three assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.

Assessment Task About this task

Assessment You must correctly answer all questions to show that you understand the knowledge required of this unit.
Task 1: Written (Questions 1-5)
Questions
Evidence Required
 You must submit all completed questions

Assessment The task is divided into three parts:

Task 2: Develop Part A: You are required to assess sustainable practices of Westpac Group and develop a Sustainability
and Implement Assessment Report. (Activity 1)
a Sustainability Part B: You are required to develop a draft Sustainability Policy for Westpac Group, and participate in a
Policy meeting roleplay and adjust your policy to develop your final approved version of your Sustainability
Policy. (Activities 1-3)
Part C: You are required to communicate and implement the approved policy across different levels of the
organisation, via two (2) emails. (Activities 1&2)
Evidence Required
You must submit:
Part A
 Completed Sustainability Assessment Report.
Part B
 Develop Draft Sustainability Policy
Note: For Part B, the Assessor will fill out the role play checklist included in this booklet, as part of the
assessment process
 Develop Final (approved version) Sustainability Policy
Part C
 Email to senior management
 Email to employees about policy implementation.
Assessment You are required to review and report on the implementation of your Sustainability Policy, using scenario
Task 3: Review information to guide you. You are also required to review your policy and make amendments as necessary.
Policy (Activities: 1 &2)
Implementation
Evidence Required
You must submit:
 Report to Senior Management
 Revised Sustainability Policy

How to submit your assessments

 When you have completed each assessment task you will need to submit it to your assessor.
 Instructions about submission can be found at the beginning of each assessment task.
 Make sure you photocopy your written activities before you submit them – your assessor will put the documents you
submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet
 At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task,
making sure you sign the student declaration.
 Your assessor will give you feedback about how well you went in each task, and will write this on the page following the
Task Cover Sheet.
Assessment appeals
 You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to your Student
Handbook for more information about our appeals process.
 Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete
all tasks to demonstrate competency for this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements Due date

1. Written Questions

2. Develop and Implement a Sustainability Policy

3. Review Policy Implementation

AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you
sign this before you start each assessments activity.
Have you read and understood what is required of you in terms of assessment?  Yes  No

Do you agree that the assessment process is clear?  Yes  No

Do you have any special needs or considerations to be made for this  Yes  No
assessment?
If yes, what are they?

Do you understand your rights to appeal the decisions made in an assessment?  Yes  No

Student Name: __________________________________________________________________________________

Student Signature: ___________________________________________________ Date: _______________________

Assessor Name: _________________________________________________________________________________

Assessor Signature: ___________________________________________________ Date: _______________________

Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not
commence the assessment activity until the matter has been resolved and records of the resolution in the Student
Management System (SMS).

If a student identifies any specific needs or considerations, Assessors must provide a detailed record of how the
situation was managed in the assessment outcome record for this assessment
Assessment Task Cover Sheet – Assessment Task 1

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:

Date of submission:

Unit:
BSBSUS501 Develop workplace policy and procedures for sustainability

STUDENT DECLARATION

I <Insert your name>________________________________________ declare that these tasks are my own work.

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: _____________________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

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Assessor Signature: __________________________________________________________________________________

Assessor Name: _____________________________________________________________________________________

Date: _____________________________________________________________________________________________
 ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
 This is an open book assessment
 You are to answer all the questions in this task.
 You will have one (1) hour to complete this assessment.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Student learn guide for this Unit.
Note: Clinton Institute provides students with access to learning materials, a computer and internet

WHEN AND WHERE DO I COMPLETE THIS TASK?

 This task is to be completed in the Classroom. Your assessor will advise on which date and time of assessment.

WHAT DO I NEED TO SUBMIT AND DO?

What you need to do: What evidence is required:

Complete all five (5) questions You will need to submit your answers to all five (5) questions.

DECISION MAKING RULES

Assessors will compare student responses/performance with the model responses and performance descriptors
contained in the Assessors Marking Guide. Student responses do not have to be verbatim (unless otherwise specified),
but must convey the same meaning as each component listed. Similarly, students do not have to perform exactly as
described in the marking guide (unless otherwise specified), but must address each performance components listed.
Students must achieve a satisfactory result for every question and component to achieve a satisfactory result for this
assessment activity.

WHAT HAPPENS IF I GET SOMETHING WRONG?

 If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do
one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

INSTRUCTIONS
 This is an open book test – you can use your learning materials (Learner Guide for this Unit) as reference.
 You need to answer all questions correctly to achieve a satisfactory outcome. Where a question contains sub-
questions, students much achieve a satisfactory result for each sub-question to achieve a satisfactory result for that
question.
 You must answer the questions by writing in the space provided. (Writing skills are indicative of this industry)
 If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name, the
assessment task number and the question number/s you are answering.
 Assessor are required to tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.
Assessment Task 1: WRITTEN QUESTIONS

QUESTION 1
a) Identify the Australian Federal Government’s central piece of environmental legislation and describe its purpose.
b) Identify your state or territory’s environmental/sustainability legislation.

a) Australian Federal central

piece of Environmental
legislation

□ Satisfactory OR □ Not yet satisfactory

Description of purpose

□ Satisfactory OR □ Not yet satisfactory

b) State/ Territory
environmental/sustainabilit
y legislation

□ Satisfactory OR □ Not yet satisfactory

Outcome for question: □ Satisfactory OR □ Not yet satisfactory
QUESTION 2
a) List the appropriate seven (7) steps for developing and implementing a new policy and procedure in an organisation
and provide an explanation of each.
b) List five (5) stakeholders you should consult with during policy development.

c) List three (3) pieces of internal information that can be used to assist with policy planning and development. For
each piece, explain why it’s important to the process and how it would be used.

d) List three (3) pieces of external information that can be used to assist with policy planning and development. For
each piece, explain why it’s important to the process and how it would be used.

a) Seven (7) steps 1)

for developing
and
implementing a
new policy and
procedure

□ Satisfactory OR □ Not yet satisfactory

2)

□ Satisfactory OR □ Not yet satisfactory

3)

□ Satisfactory OR □ Not yet satisfactory

4)

□ Satisfactory OR □ Not yet satisfactory

5)

□ Satisfactory OR □ Not yet satisfactory

 6)

□ Satisfactory OR □ Not yet satisfactory

7)

□ Satisfactory OR □ Not yet satisfactory

b) Five (5) 1)
stakeholders
you should
consult with
during policy
development □ Satisfactory OR □ Not yet satisfactory
2)

□ Satisfactory OR □ Not yet satisfactory

3)

□ Satisfactory OR □ Not yet satisfactory

4)

□ Satisfactory OR □ Not yet satisfactory

5)

□ Satisfactory OR □ Not yet satisfactory

c) Three (3) pieces Internal Why it’s important How it would be used
of internal Information
information 1)
 □ Satisfactory OR □ Not yet satisfactory
2)

□ Satisfactory OR □ Not yet satisfactory

3)

□ Satisfactory OR □ Not yet satisfactory

d) Three (3) pieces External Why it’s important How it would be used
of external Information
information 1)

□ Satisfactory OR □ Not yet satisfactory

2)
 □ Satisfactory OR □ Not yet satisfactory
3)

□ Satisfactory OR □ Not yet satisfactory

Outcome for question: □ Satisfactory OR □ Not yet satisfactory
QUESTION 3
Identify two (2) typical barriers when implementing policy & procedures in an organisation and list two (2) strategies for
each to address them.

Identify typical barriers Strategies to address barriers

1 1)

□ Satisfactory OR □ Not yet satisfactory

2)
 □ Satisfactory OR □ Not yet satisfactory
2 1)

□ Satisfactory OR □ Not yet satisfactory

2)

□ Satisfactory OR □ Not yet satisfactory

Outcome for question: □ Satisfactory OR □ Not yet satisfactory
QUESTION 4
The managers of a café have just replaced the existing light bulbs, to energy saving bulbs. They decided to implement the
change in order to save on energy use and do their part within the community in promoting sustainable practices and
helping the environment.

Question 4a)
Over the next quarter, the managers would like to see how the change in light bulbs impacts their usage and overall
costs on the business. Explain how they could monitor costs and encourage staff usage over the next quarter.

Monitor Costs

□ Satisfactory OR □ Not yet satisfactory

Encourage staff usage
 □ Satisfactory OR □ Not yet satisfactory
Outcome for question: □ Satisfactory OR □ Not yet satisfactory

Question 4b)
Over the next quarter the café received their electricity account. Calculate the total usage for each year and
determine the total Kilowatt saving on the previous year?

Last year This year

Months Kilowatts Months Kilowatts
February 736 February 604
March 1240 March 962
April 1259 April 817
Total kilowatts Total kilowatts
Total Kilowatt saving on
previous year:

Question 4 c)

The café managers are so proud of the strong results they have attained on their energy use and staff engagement
after the last quarter and would like to involve and share their achievements with the wider community. Describe
two (2) strategies the centre could apply to promote their sustainable practices.

1)

□ Satisfactory OR □ Not yet satisfactory

2)

□ Satisfactory OR □ Not yet satisfactory

 Outcome for question: □ Satisfactory OR □ Not yet satisfactory

QUESTION 5
Outline below two (2) organisational systems and two (2) procedures which could be used in assisting
sustainability:
Organisational 1)
Systems

2)

□ Satisfactory OR □ Not yet satisfactory

Organisational 1)
Procedures

2)

□ Satisfactory OR □ Not yet satisfactory

Outcome for question: □ Satisfactory OR □ Not yet satisfactory

**** END OF ASSESSMENT TASK 1 ****

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

ASSESSMENT TASK 1: WRITTEN QUESTIONS- OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Comments Date:___________ Date:___________ Date:___________
Did the student answer all written questions
correctly? (Please note which questions
were answered incorrectly for which
attempt, if applicable.)
If ‘no’ to the above, please detail what gaps
you identified to the student and detail all
reassessment arrangements. Note that the
reassessment arrangements must clearly
detail all aspects of the reassessment
process.
OR
If ‘yes’ to the above, assessor is to insert N/A
in this section.

Assessors are required to provide feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet. Please also transfer the attempt results and dates
to the Overall Unit - Record of assessment outcome sheet on the last page of this Student Assessment Booklet
Please note any reasonable adjustments for this task below.

Assessment Task 1 Outcome Satisfactory  Not Satisfactory  Date:

Student name:

Trainer/assessor name:

Trainer/assessor signature:
 Assessment Task Cover Sheet – Assessment Task 2

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:

Date of submission:

Unit:
BSBSUS501 Develop workplace policy and procedures for sustainability

STUDENT DECLARATION

I <Insert your name> _______________________________________ declare that these tasks are my own work.

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: _________________________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

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Assessor Signature: __________________________________________________________________________________

Assessor Name: _____________________________________________________________________________________

Date: _____________________________________________________________________________________________
 ASSESSMENT TASK 2: DEVELOPMENT & IMPLEMENT A SUSTAINABILITY POLICY

TASK SUMMARY:
The task is divided into three parts:
 For Part A, the student is required to complete the following:
Activity 1 – Research Westpac Group sustainability practices and develop a Sustainability Assessment Report
 For Part B, the student is required to complete the following:
Activity 1 – Develop a draft Sustainability Policy for Westpac Group
Activity 2 – Present draft policy to Manager in a Roleplay (You will also be required to play the role of the Manager
for another classmate)
Activity 3 – Make adjustment to Sustainability Policy to create Final Version
 For Part C: the student is required to complete the following:
Activity 1 – Create an email to Senior Management
Activity 2 – Create an email to all employees

You will have five (5) hours to complete this task

This assessment task will be introduced on conclusion of training and you must complete it by the end date of the Unit as
per your timetable.
Your assessor will make an individual time with you to present your policy in a simulated meeting with your Manager.
Note: Your assessor may also ask you to participate in other meeting, for other students.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS ASSESSMENT

 Computer and Microsoft Office
 Access to a printer to print completed documents
 Assess to the internet to conduct additional research
 Meeting space
 BSBSUS501 Support Documents;
- BSBSUS501 Handout (a) – 2018 – 2020 Westpac Sustainability Strategy
- BSBSUS501 Handout (b) – 2018 Westpac Sustainability Performance Report
- BSBSUS501 Handout (c) – Westpac Environmental Policy
- BSBSUS501 Handout (d) – Westpac Paper Purchasing Policy
- BSBSUS501 Handout (e) – 2020 Westpac Climate Change and Action Plan
- BSBSUS501 Handout (f) –Westpac Principles for Doing Business
- BSBSUS501 Handout (g) – Sustainability Assessment Report Template (Word Version)
- BSBSUS501 Handout (h) – Sustainability Policy and Procedure Template (Word Version)
Note: Clinton Institute will provide all the forementioned to complete this assessment

WHEN AND WHERE DO I COMPLETE THIS TASK?

This task will be done in the classroom during class time. Your assessor will advise of the date and time of this
assessment.

WHAT DO I NEED TO SUBMIT AND DO?

What you need to do: What evidence is required:

Part A Complete Sustainability Assessment Report. You need to submit your Sustainability Assessment Report

Part B Develop a draft Sustainability Policy You need to submit your draft Sustainability Policy

Finalise and have you Sustainability Policy You need to submit your final and approved version of
 approved your Sustainability Policy

Part C Create an email to senior management You will need to submit a copy of your email

Create an email to employees about policy You will need to submit a copy of your email
implementation.

DECISION MAKING RULES

Assessors will compare student responses/performance with the model responses and performance descriptors
contained in the marking guide. Student responses do not have to be verbatim (unless otherwise specified), but must
convey the same meaning as each component listed. Similarly, students do not have to perform exactly as described in
the marking guide (unless otherwise specified), but must address each performance components listed.
Students must achieve a satisfactory result for every question and component to achieve a satisfactory result for this
assessment activity.

WHAT HAPPENS IF I GET SOMETHING WRONG?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be
discussed with you directly. You will only need to redo the parts that are not satisfactory, however you will need to
resubmit the entire assessment.
 PART A – CONDUCT A SUSTAINABILITY ASSESSMENT

Complete the following activity:

Activity 1

1) For this task, you are required to research the Westpac Group current sustainability practices, by accessing
the following documents;
 BSBSUS501 Handout (a) – 2018 – 2020 Westpac Sustainability Strategy
 BSBSUS501 Handout (b) – 2018 Westpac Sustainability Performance Report
 BSBSUS501 Handout (c) – Westpac Environmental Policy
 BSBSUS501 Handout (d) – Westpac Paper Purchasing Policy
 BSBSUS501 Handout (e) – 2020 Westpac Climate Change and Action Plan
 BSBSUS501 Handout (f) –Westpac Principles for Doing Business

2) Using this information, complete a Sustainability Assessment Report.

3) Submit your completed Sustainability Assessment Report to your assessor

Note: This Report must be completed using the following template:

 BSBSUS501 Handout (g) – Sustainability Assessment Report Template.
*If you are referencing data from another source in your report, you must reference that source or your assessment
will be marked not-yet- satisfactory

Note: Please be advised that all of the Westpac Group handouts are published on Westpac Group public website. In
accordance with copyright laws, Clinton Institute has obtained written approval from Westpac Group to use these
materials for training purposes. Clinton Institute acknowledge Westpac Group for supporting training in Australia and
leading the way the innovation and sustainable organisation practices.
 PART B – DEVELOP SUSTAINABILITY POLICY & PROCEDURES
For this task, you are required to develop a Sustainability Policy and Procedure for Westpac Group. You will need the
information in the Sustainability Assessment Report, you completed in Part A of this assessment to guide you.
Complete the following activities:

Activity 1
1) Use the BSBSUS501 Handout (h) – Sustainability Policy & Procedure Template to develop the policy in
consideration of maximum effectiveness and minimum timeframe and cost.
2) Make sure you complete all required sections of the template.
3) Submit your draft Sustainability Policy & Procedure to your assessor.
4) Retain an additional copy of your draft Sustainability Policy & Procedure for Activity 2 of this assessment
task.
Note: Review date of Policy will be in 12 months of development date.

Activity 2
For this activity, the Assessor will pair you with a classmate to complete a role play (the same role play will be
repeated with students swapping the role they are playing). The role play has two (2) roles including the
‘Subordinate’ and the ‘Manager’. The student who plays the role of the ‘Subordinate’ in the first role play will play
the role of the ‘Manager’ in the second role play and vice-versa.
Your assessor will observe each role play and mark the checklists below.
Note while you are playing the role of ‘subordinate’, student must demonstrate their consultation skills. While
playing the role of the ‘manager’ students must demonstrate their feedback skills.

Role play 1 – Acting as a subordinate consult with your manager:

For role play one, you (the student being assessed), will provide a copy of your Sustainability Policy and Procedure to
one of your class mates who will be acting as your Manager. You are to seek feedback on your policy document from
your Manager. You will be using your Managers feedback later in assessment activity 3 to enhance your Sustainability
Policy and Procedure document. Your assessor will observe your interactions as your colleague, while you consult
with your Manager and complete the ‘Consultation check list’ below.
During this role play with your acting as the subordinate, you must:
 Discuss each section of your draft Sustainability Policy & Procedure with your Manager & Colleague
 Discuss implementation of the policy & Procedure (including: timeframe, costs and assigned
responsibilities)
 Seek feedback for improvement from your Manager
 Agree on outcomes with your Manager (including performance indicators)
 Advise the manager that the relevant changes will be made and sign off sought.

Role play 2 – Acting as the manager provide feedback to a subordinate

For role play 2, you (the student being assessed), are to review your subordinate’s sustainability policy and
procedure and provide constructive feedback on the structure, content, outcomes and practicality of the policy.
During this roleplay with you as the manager must:
 Make at least one recommendation based on the policy’s likely effectiveness
 Make at least one recommendation on the policy’s timeframes associated with implementation
 Make at least one recommendation on the policy’s costs associated with implementation
 Discuss desired outcomes and performance indicators for approval
 Speak and communicate clearly
 Providing concise information in a language that is appropriate for the audience
 Ask questions to check that staff member was clear about the recommendations and agreed outcomes
 Using active listening techniques to confirm or clarify information

Your assessor will observe your interactions while you provide feedback to your subordinate and complete the
‘Feedback check list’ below
The Assessor will allow each pair, 15 minutes to read through the sustainability policy and procedure documents and
consider the feedback to be provided throughout the role plays.
 Consultation Checklist (Subordinate)
Date of Meeting:
Name of Student being assessed
(playing the role of the Subordinate):
Location of Meeting:
Name of Student
(playing the role of the Manager):
Meeting Start time:
Meeting End time:

Assessor are to write “S” or “NYS” for each line item. If the student gets the item correct on the first attempt, the second and third
attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the
first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts.

Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every
line item.
Date:

Did the Student: Attempt 1 Attempt 2 Attempt 3

1. Discuss each section of your
draft Sustainability Policy &
Procedure with your Manager
& Colleague
2. Discuss implementation of the
policy & Procedure
(Including: time frame, costs
and assigned responsibilities)
3. Seek feedback for
improvement from your
Manager
4. Agree on outcomes with your
Manager (including
performance indicators)
5. Advise the manager that the
relevant changes will be made
and sign off sought.

Outcome for Task: □ Satisfactory OR □ Not yet satisfactory

Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a
satisfactory outcome for a specific item).

Student being assessed Signature: Date

:
Assessors Signature: Date
:
 Feedback Checklist (Manager)
Date of Meeting:
Name of Student being assessed
(playing the role of the Manager):

Location of Meeting:
Name of Student
(playing the role of the Subordinate):
Meeting Start time:
Meeting End time:

Assessor are to write “S” or “NYS” for each line item. If the student gets the item correct on the first attempt, the second and third
attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the
first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts.

Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every
line item.
Date:

Did the Student: Brief description of Attempt 1 Attempt 2 Attempt 3

recommendation
1. Made at least one (1)
recommendation based on
the policy’s likely
effectiveness
2. Made at least one (1)
recommendation on the
policy’s timeframes
associated with
implementation
3. Made at least one (1)
recommendation on the
policy’s costs associated
with implementation
4. Agree and approve the policy outcomes (Section 8)

5. Speak and communicate clearly

6. Providing concise information in a language that is

appropriate for the audience
7. Ask questions to check that staff member was clear about
the recommendations and agreed outcomes
8. Using active listening techniques to confirm or clarify
information

Outcome for Task: □ Satisfactory OR □ Not yet satisfactory

Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a
satisfactory outcome for a specific item).

Student being assessed Signature: Date:

Assessors Signature: Date:

Activity 3
Following your consultation/feedback roleplay, use the feedback gathered and adjust your policy to include the
agreed-upon changes.
Return the revised policy to your Manager (Classmate) to sign and submit your approved Sustainability Policy to your
assessor.

NOTE: it is important to keep a copy of your Final Sustainability Policy and Procedure, as it will be used again in
Assessment Task 3.
 PART C – COMMUNICATE AND IMPLEMENT POLICY AND PROCEDURE

Instruction to Student
Your policy is now approved and ready for implementation.
To ensure the successful implementation of your policy, you will need to communicate it to all employees.

Complete the following activities:

Activity 1
Write an email to senior management, introducing the new policy and its objectives. In your email, you must include
the following:

 discuss the benefits and outcomes of your policy;

 Highlight senior management responsibilities within the policy and procedure
 when the policy will undergo its first review;
 the legislative and/or regulatory requirements related to this policy; and
 Attach your policy to the email
Note: Ensure your email is sent to your assessor and written professionally with no spelling errors and you have
considered the audience. Your assessor will provide the relevant email address to you. Your assessor will also
attach a copy of your email to your assessment record kept on file.

Activity 2
Write another email to all employees of the organisation. To aid the smooth implementation of the policy, you are to
assume the organisation has agreed to run a training session for all employees. You have been chosen to run this
session and it will occur one week from today, starting at 11am. It is anticipated to run for two (2) hours. The location
is yet to be determined and employees will be notified within the next few days.

Your email to employees must include the following:

 an introduction to the policy and its objectives;
 why a sustainability policy is required;
 the benefits and expected outcomes of the policy;
 a brief outline of the activities that will be implemented and who will be responsible;
 details about the upcoming training session (including a brief explanation of the benefits of training);
 encouragement to contact yourself if they have any further questions; and
 Attach your policy to the email.
Note: Ensure your email is sent to your assessor (using the same email address as for activity 1 above) and written
professionally with no spelling errors and you have considered the audience.

****END OF ASSESSMENT TASK 2 ****

Section What do I need to hand in for this task? Have I completed this?
Part A Completed Westpac Group Sustainability Assessment Report. 
Part B Completed Westpac Group Sustainability Policy 
(Draft version used at meeting)
Completed Westpac Group Sustainability Policy 
(With amendments and approved)
Part C Email to senior management 
Email to employees about policy implementation. 
 ASSESSMENT TASK 2: DEVELOP AND IMPLEMENT A SUSTAINABILITY POLICY – PART A – OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Relevant Performance Criteria Comments Date:___________ Date:___________ Date:___________
Did the student:
Develop the Westpac Sustainability Assessment
Report, satisfactorily completing each of the
following:
1 Life Cycle Management Approaches

2. Energy

3. Water

4. Paper

5. Waste

6. Hazardous substances

7. Current sustainability practices

8. Organisation policy framework

Assessor to provide full details of any re-

assessment arrangements for Assessment Task 2:
Develop and Implement a Sustainability Policy –
Part A
ASSESSMENT TASK 2: DEVELOP AND IMPLEMENT A SUSTAINABILITY POLICY – PART B– OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Relevant Performance Criteria Comments Date:___________ Date:___________ Date:___________
Did the student:

Develop a draft Westpac Sustainability Policy, satisfactorily

completing each of the following:

9. Relevant Australian Legislation, Regulations and/or

Codes of Practice

10. Source/References

11. Policy Owner

12. Introduction

13. Purpose

14. Scope

15. Goals/Objectives

16. Desired Outcomes and Performance Indicators

17. Toxic hazards chemicals use reduction strategy

18. Sustainability Strategies/ Activities to be undertaken

19. Responsibilities

20. Procedures / systems for implementation

21. Monitoring and Record Keeping

13b Monitoring and Record Keeping responsibility

22. Continuous Improvement of resource efficiency

23. Review/ Evaluation Process

24. Date of new review

Satisfactorily complete, Activity 2: Role play (See Roleplay

Observation Checklist)

Make adjustments to policy and receive policy approval

(Section 17. Of the policy template)
ASSESSMENT TASK 2: DEVELOP AND IMPLEMENT A SUSTAINABILITY POLICY – PART B– OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Relevant Performance Criteria Comments Date:___________ Date:___________ Date:___________
Assessor to provide full details of any re-assessment
arrangements for Assessment Task 2: Develop and Implement
a Sustainability Policy - Part B

Assessors are required to provide feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet. Please also transfer the attempt results
and dates to the Overall Unit – Record of assessment outcome sheet on the last page of this Student Assessment Booklet

Assessor to provide full details of any re-assessment arrangements for Assessment Task 2: Develop and Implement a Sustainability Policy - Part B

ASSESSMENT TASK 2: DEVELOP AND IMPLEMENT A SUSTAINABILITY POLICY – PART C– OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Relevant Performance Criteria Comments Date:___________ Date:___________ Date:___________
Did the student:

Satisfactorily complete, Activity 1: Email to Senior

Management and include all required information and
policy attached.

Satisfactorily complete, Activity 2: Email employees and

include all required information and policy attached.

Assessor to provide full details of any re-assessment

arrangements for Assessment Task 2: Develop and
Implement a Sustainability Policy - Part C

Assessors are required to provide feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet. Please also transfer the attempt results
and dates to the Overall Unit – Record of assessment outcome sheet on the last page of this Student Assessment Booklet

Assessor to provide full details of any re-assessment arrangements for Assessment Task 2: Develop and Implement a Sustainability Policy - Part C
ASSESSMENT TASK 2: DEVELOP AND IMPLEMENT A SUSTAINABILITY POLICY – PART C– OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Relevant Performance Criteria Comments Date:___________ Date:___________ Date:___________
Please note any reasonable adjustments for this assessment below.

Part A outcome Satisfactory  Not Satisfactory  Date: Part B outcome Satisfactory  Not Satisfactory  Date

Part C outcome Satisfactory  Not Satisfactory  Date:

Student name:

Trainer/assessor name:

Trainer/assessor signature:
 Assessment Task Cover Sheet – Assessment Task 3

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

Name:

Date of submission:

Unit:
BSBSUS501 Develop workplace policy and procedures for sustainability

STUDENT DECLARATION

I <Insert your Name> ___________________________________________ declare that these tasks are my own work.

□ None of this work has been completed by any other person.

□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student Signature: _________________________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

Assessor Signature: __________________________________________________________________________________

Assessor Name: _____________________________________________________________________________________

Date: _____________________________________________________________________________________________
 ASSESSMENT TASK 3: REVIEW POLICY IMPLEMENTATION

TASK SUMMARY:
This assessment task has two (2) activities
Activity 1 – Develop a Report for Senior Management, including an Action Plan, and
Activity 2 – Revise your Final Sustainability Policy and Procedure from Assessment Task 2

This assessment task will be introduced on conclusion of training and you must complete it by the end date of the Unit as
per your timetable. You will be given four (4) hours to complete this assessment task.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS ASSESSMENT

 Computer and Microsoft Office
 Printer to print Assessment
Note: Clinton Institute will provide all of the above
 A copy of your Final Sustainability Policy and Procedure from Assessment Task 2.
Note: Student to provide the above

WHEN AND WHERE DO I COMPLETE THIS TASK?

This task will be completed in the classroom. Your assessor will advise you of the date and time of your assessment.

WHAT DO I NEED TO SUBMIT AND DO?

What you need to do: What evidence is required:

Develop a Report to Senior Management including an You need to submit your Report to Senior Management
Action Plan
Revise your Sustainability Policy You need to submit your revised Sustainability Policy

DECISION MAKING RULES

Assessors will compare student responses/performance with the model responses and performance descriptors
contained in the marking guide. Student responses do not have to be verbatim (unless otherwise specified), but must
convey the same meaning as each component listed. Similarly, students do not have to perform exactly as described in
the marking guide (unless otherwise specified), but must address each performance components listed.
Students must achieve a satisfactory result for every question and component to achieve a satisfactory result for this
assessment activity.

WHAT HAPPENS IF I GET SOMETHING WRONG?

If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be
discussed with you directly. You will only need to redo the parts that are not satisfactory, however you will need to
resubmit the entire assessment.
INSTRUCTIONS
Read the scenario information below and then complete the task requirements.

Please note: This case study is fictitious and in no way reflect the practices or outcomes of Westpac Group.

It is 12 months since the implementation of the Westpac Sustainability Policy and Procedure you developed, and the
policy review date is looming. You have been asked to present a report to management about whether the policy has
been successful. The business itself has grown in terms of employees and some new products/services, but
management indicate that some departments have shown a downturn in profit.
To assist you with your report, senior management has allowed you to access a broad range of organisation
information in relation to Westpac Group head office.
Your review uncovers the following:
1. Stationery and resource/material costs have shown very little improvement from the previous year. Paper and
printer toner costs saw a decrease earlier in the year, but have slowly increased until they are actually higher than
the previous year.
2. A number of pieces of equipment are old and are not functioning at full capacity. There is no record of when these
were last serviced.
3. The fridge in the kitchen has a poor energy rating and does not always seal properly. A lot of food has had to be
thrown away due to spoilage.
4. One of the toilets often has issues with water continuously running. It has been repaired a number of times but it
always ends up being a problem again.
5. Emails from a number of employees to their manager show complaints about wastage of paper, electricity and
other resources. Specifically:
a. Employees who are the first to arrive in the morning have noted that lights have been left on
b. the heating and/or cooling is still running in the morning, even though a ‘last to leave checklist’ is near
the rear exit (where all employees must leave at the end of the day)
c. not everyone is utilising power-saving functionality on their computers
d. the cleaner has complained numerous times about issues with waste, including:
 containers of hazardous substances (often still containing the substance)
 printer toner cartridges
 the outside waste bin being almost full to overflowing before it is emptied on collection day
 the paper recycling bins in offices and work areas include bottles and cans.
6. The gas, electricity and water bills support the claims made by employees. Accounts/ usage are comparable to
the previous year.
7. One employee has identified individuals who are not demonstrating best practice, and these are mostly
employees who started within the past 6–8 months.
8. One employee was caught throwing batteries into the recycling bin by a customer. They were reprimanded by
management and reminded of the company’s commitment to the environment and sustainability. The customer
did not make a complaint – they were a friend of one of the managers, thankfully.
9. One senior manager drives a vehicle branded with the organisation’s logo. It is a high-powered vehicle (V8).
Complete the following activities:

Activity 1

Develop a report for senior management that documents your findings in your own format/template. Your report must
include each of the following four (4) aspects;
1) The format of the report
2) The possible caused identified
3) The recommendations made
4) An Action plan

The Format of the Report

Your report must include each of the following components:
 Title
 Identify the target audience
 Date
 Introductory paragraph
 A finding about each of the 9 issues mentioned in the scenario (including each of the sub-issues at dot point 5).
 A statement about possible causes
 A recommendation about each of the 9 issues mentioned in the scenario (including each of the sub-issues at dot
point 5)
 A conclusion OR summary statement
 Authors name

Recommendations
Your report must include a recommendation regarding each of the nine (9) issues listed in the scenario (above) including
all sub issues listed in dot point five (5).
In order to complete you’re Action plan, you must include:
 an abbreviated description of each of the nine issues (from the scenario above) are to be entered into the table
below, in the “Description of Issue” column.
 In the “Remedial Action/s to be taken” column below, you are to insert a brief description of the
recommendation you are making for the corresponding issue.
 In the “How this will be communicated to employees” column, you are to list the communication methods to be
used.

ACTION PLAN

Item Description of Issue Remedial Action/s to be taken How this will be

communicated
to employees
1
2
3
4
5a
5b
5c
5d
 6
7
8
9

Activity 2
Based on the findings of your report in Assessment Task 3, Activity 1, review your Final Sustainability Policy and
Procedure, completed for Assessment Task 2, Part B, Activity 3. Make changes (to the sections 7 and 8 as listed in the dot
points below) in the Policy & Procedure, to address any four (4) of the issues included in your action plan in Assessment
task 3 Activity 1, with the aim to reduce current issues as much as possible.
Policy & Procedure Sections to Review:
 7. Goals/Objectives (must modify by adding an additional two (2) items, which address the issues identified in
your action plan)
 8. Desired outcomes and Performance Indicators (must modify by adding an additional two (2) items, which
address the issues identified in your action plan)
 Review time frame in section 16, to reflect the next review date.
 Policy Approval in section 17, needs to be left blank at this stage (as you are seeking new approval).

Submit your Report and your Revised Sustainability Policy and Procedure (the full procedure) to your assessor, seeking
approval for the updated document.

****END OF ASSESSMENT TASK 3****

What must be submitted for this task? Have I completed this?
Report to Management 
Revised Westpac Group Sustainability Policy and Procedure 
 ASSESSMENT TASK 3: REVIEW POLICY IMPLEMENTATION – OUTCOME RECORD
Attempt 1 Attempt 2 Attempt 3
Yes/No Yes/No Yes/No
Relevant Performance Criteria Comments Date:___________ Date:___________ Date:___________
Did the student:

Satisfactorily complete, Activity 1:

Report to Senior Management
addressing each of the nine (9)
items of concern. (including
recommendation for each)
Satisfactorily complete, Activity 1:
Report to Senior Management
Action Plan, prioritising each of the
nine (9) items of concern.
Satisfactorily complete, Activity 2:
Revised Sustainability Policy reflecting
the improvements identified in Activity
1.
Assessors are required to provide feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet. Please also transfer the attempt results and
dates to the Overall Unit - Record of assessment outcome sheet on the last page of this Student Assessment Booklet

Assessor to provide full details of any re-assessment arrangements for Assessment Task 3 Review Policy Implementation

Please note any reasonable adjustments for this task below.

Assessment Task 3 Outcome Satisfactory  Not Satisfactory  Date:

Student name:

Trainer/assessor name:

Trainer/assessor signature:
 OVERALL UNIT - RECORD OF ASSESSMENT OUTCOMES:
This section records the outcome of each task/assessment requirement so that the final assessment outcome can be
determined for BSBSUS501 Develop workplace policy and procedures for sustainability.
Student must achieve a satisfactory outcome in each of the 3 assessment tasks to be deemed competent in the unit. There is
space to record up to three attempts at each assessment task.
A not satisfactory result for any discreet assessment task (after the student has had three attempts), will result in the student
being deemed not yet competent.

Unit Outcome

Satisfactory (S)
Not satisfactory (NS)
Please note (N/A) where further Assessor
Assessment Tasks attempts are not required Date initials

Assessment Task 1: Written Questions Attempt 1

Attempt 2

Attempt 3

Assessment Task 2: Develop and Implement a Sustainability Policy Attempt 1

PART A – Conduct a Sustainability Assessment Attempt 2

Attempt 3

Assessment Task 2: Develop and Implement a Sustainability Policy Attempt 1

PART B – Develop Sustainability Policy Attempt 2

Attempt 3

Assessment Task 2: Develop and Implement a Sustainability Policy Attempt 1

PART C – Communicate and Implement Policy Attempt 2

Attempt 3

Assessment Task 3: Review Policy Implementation Attempt 1

Attempt 2

Attempt 3

Final Assessment Results Result (C/NYC)

BSBSUS501 Develop workplace policy and procedures for sustainability Competent □ Not Yet Competent □
Student Name:

Does the student wish to appeal the result? □ YES □ NO

Assessor Name:

Assessor Signature: Date: / /