E-HEALTH CARE SERVICES PROVIDED BY PRIVATE HOSPITAL

INTODUCTION:
We discuss about e-health care services provided by Bangladesh private medical hospital. Here
we select five private medical hospital- Apollo, United, Square.

What is e-health care? E-health care is supported by electronic process and communication. It
can also include health applications and links on mobile phones, referred to as m-health. Now a
days in Bangladesh maximum hospital provided e-health care services.

So here we telling about e-health care services provided by four private medical hospital and
there given below:

Apollo Hospital:
Apollo Hospital Dhaka is a private hospital in Bangladesh and is part of the Apollo Hospital
Chain. The Hospital is located in Bashundhara Residential Area. In September 2015 Apollo
Hospital was fined 1.6 million for having contraband pharmaceuticals. In December 2015 Apollo
Hospital started online appointment and payment services. In 2016 the hospital carried out
programs including in Jamuna Future Park to raise awareness on the World Heart Day. On 12
March 2016 an autologous stem cell transplantation was carried out in the hospital, the first
successful one in Bangladesh.
In 3 March 2017 Shahriar Hasnat Tapu, student of North South University, was injured in scuffle
over parking in front of Apollo Hospital by Bashundhara security guards. He was treated at
Apollo Hospital for injuries. The next day students from North South University protested in
Bashundhara Residential Area and vandalized Bashundhara group headquarters and Baba Rafi
franchise in the area.
Website: www.apollodhaka.com
Email: info@apollodhaka.com

E-Health care services that given by Apollo hospital:

 Information center: APOLLO INFORMATION CENTRES AROUND
BANGLADESH that always ready to help in any query or to seek help relating patient
 services or doctors' support in Apollo Hospitals from Dhaka to surrounding areas by
using their email, website & social networks.

 Location services & contact no: They give their correct location and contact no in the
website. Anyone can get their info center number, ambulance and duty manager number.
 Make an appointment: By using their web site, we can make an appointment on online,
we can request an appointment from call center or book an appointment with payment.

 Online diagnostic reports: By using their website, we can get diagnostic reports.

 Health channel: The website has a feature that is health channel. Here we can find many
kinds of videos about their doctor interviews, patients testimonials, treatment &
prevention of cancer and many more.
  Feedback system: here patients can also give feedback about their services.

United Hospital Ltd

Healthcare service in Bangladesh for a burgeoning population of 160 million is inadequate
and until recently a significant number of people had to travel overseas for treatment resulting in
high costs and dislocation for the affected families and foreign currency loss for the country.
United group took the challenge and set up a referral hospital in the country to provide
international standard treatment facilities in an evolving and nascent private sector industry.

United Hospital was conceived by a group of prominent doctors in mid 80s under the name
of Continental Hospital. Although some progress in the construction was made by early 90s the
dream of the initiators remained unfulfilled till 2004 when United Group stepped in and took
the responsibility of completing the project that had been waiting to see daylight for 16 years.

on 24 August 2006. United Hospital was inaugurated as a multidisciplinary 450 bed capacity,
spread over a total area of about 450,000 sft, healthcare service provider for millions of people of
Bangladesh. Since its opening and most of 2007 was devoted to building up each department
slowly and gradually. The year 2008 was the first full year of operation of United Hospital, in
real sense. In 2009 we can reasonably say that we have been able to include most of the services
& department that a multi-disciplinary hospital should have.

The departments currently functioning in the hospital including Cardiology, Cardiac Surgery, 
Gynaecology & Obstetrics, Orthopaedic, Neonatology & Paediatrics, Internal Medicine,
Gasteroentology, Nephrology, General Surgery, Neuromedicine, Neuro-surgery, Nuclear
Medicine, ENT, Dermatology, Psychiatry, Oncology, Ophthalmology to name a few. United
Hospital launched comprehensive cancer care centre first time in Bangladesh with state-of-the-
art equipments, technology and a team of experienced dedicated doctors & experts. United
Hospital introduced PET-CT Scan, Medical Cyclotron and Linear Accelerator with IGRT,IMRT,
Respiratory Gating & Rapid ARC technology first time in Bangladesh. Besides , united Hospital
introduced SPECT/CT first time in private sector.We also have one of the country’s most
modern Radiology & Imaging and Laboratory facilities. To ensure that the clinical departments
can function and provide uninterrupted and smooth service to patients the hospital has its own
facilities for power generation, water treatment, kitchen, laundry and secured underground
parking for over 350 vehicles.

E-Health care services that given by United hospital limited:

 Business Communication: United hospital limited provides business communication
service. They provide website, phnone no. and Email to connect with people.
Website: www.uhlbd.com
Phone: 01914001234
Mail: info@uhlbd.com

 Telemedicine service: United Hospital has started telemedicine service for the residents
of Chittagong from December 2017, says a press release. Patients can communicate with
the United Hospital physicians of chosen specialty through video conference by taking
prior appointment.

Patient’s previous documents of investigations and reports will be shared with the doctor
through e-mail prior the tele-consultation. Continuity of care for these patients will be
 carried forward, when the doctors go for their weekly visit to the Chittagong centre next
or when the patient visits the Dhaka hospital for a follow-up.

Anyone can call Chittagong Information Centre at +8801914001210 or United Hospital’s

central appointment desk at +88029852466 to book a telemedicine appointment. United
Hospital plans to expand this Telemedicine service in other cities of the country as well.

 People can take appointment via phone number, E-mail & Website.

 This hospital website has a patient testimony where people can express their feelings and
give any suggestion.

Square Hospital:
Square Hospitals Limited, a concern of Square Group is a 400-bed tertiary care hospital. The
hospital is an affiliate partner of Methodist Healthcare, Memphis, Tennessee, USA, SingHealth,
Singapore, Bangkok Hospital Medical Centre, Thailand and Christian Medical College, Vellore,
India.
 
A lot of physicians have joined from CMC-Vellore, India. Bangladeshi Physicians with
impeccable reputation are also part of the medical team. Huge emphasis has been made on
quality nursing services, as we have trained over a hundred nurses for over a year. We have
nurse educators from Australia, UK, India and the Philippines. Nurses and technicians have
already received training from CMC-Vellore which continues to be an on- going process.
 
Square Hospital is located in the heart of Dhaka and aims to serve greater portion of the capital
city. At present it comprises of two buildings on either side of Panthapath connected by an over-
bridge. The main hospital building is 18 stories and is approximately 450,000 sq.ft. The second
building (ASTRAS) is located across the street and is 16 stories with 136,000 sq.ft. The second
building is expected to be operational by 2011. Both facilities are constructed in accordance with
US Fire and Building safety standards
 
The outpatient department of this hospital can serve up to 1200 patients daily, through 60
examination rooms. To ensure optimum healthcare-hospitality, the patients are closely monitored
in their waiting times in outpatient clinics, emergency and admissions.
 

E-Health care services that given by Square hospital:

 Business Communication: Square hospita provides business communication service.
They provide website, phnone no. and Email to connect with people.
o Website: squarehospital.com
Phone: 10616
Mail: info@squarehospital.com
 ONLINE APPOINTMENT: One of their best E-health care services is providing online
appointment. By entering their website, maintaining the following steps anyone can
 appoint for doctor. Here the form picture-

 ONLINE PAYMENT: Another E-health care service is online payment service. To pay
any bill related to the hospital, we don’t need to go to the hospital. We can pay through
online that help us to save time and energy. To follow some step and complete the
payment.

 EMERGENCY NUMBER: Square provide in emergency call their number they send
help as soon as possible. Here the emergency number:
  : If anyone has any question related to their service, people can ask such question
entering their website. They also provide a list of question and answer they were asked
most in their website that can see everyone. For example:

 IT SERVICE: Square Hospital also provides some IT service such as Face book, Gmail,
Twitter. Any patient can send their problem through message in face book or email.
Square through their update their news in twitter and present the advertisement. We can
also see our report in online send them email and giving them our report.

Findings:
E-Health care is a relatively recent healthcare practice supported by electronic processes
and communication. In Bangladesh there are some hospital giving E healthcare service.
Although they are trying to give better service, they can not serve in properly. Because E-
Helth care concept is very new in Bangladesh.
Some Hospital like Apollo, United are giving this service effeciantly but square cant do it
very well.

Conclution: So finally we said that e-health care is very helpful to the people because its
saves time and energy. If any emergency e-health care is provided online services call to doctor
and get appointment immediately. We discuss about five private medical hospital e-health care
services. They doing god job in e-health care area. Finally and hopefully we think not only
private but also public hospital provides e-health care services.

Refference:
 www.wikipedia.com

 www.apollodhaka.com

 www.uhlbd.com

 www.squarehospital.com