Post Audit

Critical Patient Safety Error

Notification and Process

CRITICAL PATIENT SAFETY ERROR NOTIFICATION AND PROCESS

Internal Use
AFFECTED FACILITY HANOVER
CRITICAL PATIENT SAFETY Incorrect Values (Lab/Vitals) CPSE
ERROR IDENTIFICATION
DOCUMENT INFORMATION
VOICE JOB ID 140422
DOCUMENT ID 140422
DICTATING PHYSICIAN DR. KETAN SHAH
WORKTYPE HISTORY AND PHYSICAL
DATE CREATED 08/09/15
PLATFORM ESCRIPTION
ANALYSIS
MLS/QC TO ANALYZE AND I have gone through the error with audio what I made. I will double check the values
PROVIDE THE hereafter and I will not repeat this in future.
EXPLANATION:
TM FOLLOWUP ACTION
TM TO PROVIDE FOLLOWUP MLS advised to leave blank in places where audio is not much clear or seems to be change
ACTION: of thought.
DISTRIBUTION
MLS/QC DISTRIBUTION: {MLS/QC will distribute to the following people upon completion of this form.}
TM – respective team
TM DISTRIBUTION {TM will distribute to the following people upon completion of this form.}
OM – Account OM
OM DISTRIBUTION: {OM will distribute to the following people upon completion of this form.}
TSM/COM – Onshore TSM and account manager

Process:

1. When the MLS/QC gets a CPSE error, he/she will complete this form and forward it to the respective TM.
2. The TM to add action point and distribute it to the OM.
3. The OM to review the analysis and action point, alert the US COM.

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