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  • Peach and Pastel Concept Map Chart

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    SOFIA RAMIREZ DE ZUBIRIA
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    Customer journey maps narrate the customer experience by providing an overview of the entire process from customer awareness to retention. They show how customers act and identify key moments of interaction between the user and the organization. To create a customer journey map, think about the goal of teaching customers about your company as they progress through the stages of awareness, consideration, decision, and retention.

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    Customer journey maps narrate the customer experience by providing an overview of the entire process from customer awareness to retention. They show how customers act and identify key moments of interaction between the user and the organization. To create a customer journey map, think about the goal of teaching customers about your company as they progress through the stages of awareness, consideration, decision, and retention.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    25 views1 page

    Peach and Pastel Concept Map Chart

    Uploaded by

    SOFIA RAMIREZ DE ZUBIRIA
    Customer journey maps narrate the customer experience by providing an overview of the entire process from customer awareness to retention. They show how customers act and identify key moments of interaction between the user and the organization. To create a customer journey map, think about the goal of teaching customers about your company as they progress through the stages of awareness, consideration, decision, and retention.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customer Journey Maps connect companies with their

    Customer audiences by narrating the customer experience. It can give


    an overview of the entire process, show how customers act,

    Journey Map
    or identify key moments of interaction between the user and
    the organization. To create your own, think about your goal
    of teaching customers about your company.

    AWARENESS CONSIDERATION DECISION RETENTION

    MOTIVATION Research Compare Try Compare

    Give e-mail Sign up Continue


    GOAL Click posts address and for a free to paid
    other details trial version

    Websites and Free trial 24 hour


    INTERACTION Social Media advertisements Limited support
    offers

    Show Loyalty
    OPPORTUNITIES Advertisements advantages Promos program

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