Professional Documents
Culture Documents
QUALITATIVE QUANTITATIVE
Focus Group Interviews (They could invite group of Questionnaire (the café may design a questionnaire with
customers for interview and discuss they thoughts and SET OF ANSWERS OPTIONS TO CHOOSE
experiences in the Café) BETWEEN)
1-on-1 in-depth interviews Experiment (How many new cakes are sold?)
Observe customer behavior Structured Observation (How many enter/walks past)
CHARACTERISTICS: Online Booking Measures interaction
- Open-ended questions (“What,How,When”) CHARACTERISTICS:
- Can’t be quantified (counted) - Can be counted/ measured, is quantifiable
- Uncover motivations, feelings, preferences ... - Closed-ended questions, by providing predefined
ADVANTAGE: answer options
- Uncovers in-depth information, relatively low-cost ADVANTAGE:
DISADVANTAGE: - Can be representative and objective
- Not representative DISADVANTAGE:
- Subjective interpretation - Can’t uncover in-depth/ detailed response, is
relatively costly