Stephanie Silva

5905 Southridge St Houston, TX 77033

Steph.silvaa96@gmail.com 713-591-2601

Education
Bachelor of Science, Kinesiology Wellness Management 2017-Present
Houston Baptist University Houston, Texas
GPA: 3.2/4.0
• Academic coursework includes classes of Health Psychology, Physiology, Administration of
Sports and Kinesiology, Anatomy and Physiology, Composition and Literature and Public
Speaking.
Skills
• Advanced in Spanish
• Blood pressure reading
• Hospitality and customer service

Volunteer
Houston Food Bank 2020-Present
• Collaborate with multiple volunteers to package, distribute, and restock goods
• Assist in warehouse, pantry and off-site locations
• Contribute to feeding approximately 50,000 families per shift
• Provide exceptional service to elderly

PROFESSIONAL EXPERIENCE
Home Depot - HOUSTON, TX USA 2017-2018
Customer Service/Cashier
Provided fast and friendly service by assessing needs of all customers
• Monitor and maintain low levels of return wait time
• Present customers with knowledge on products and project support
• Minimize company’s shrinkage by inspecting all returned materials thoroughly
• Professionally decide if product is viable to return
• Assist in online and over phone sales
• Handle all closing procedures

Floor and Decor – HOUSTON, TX USA 2018-2019

Customer Service Associate
Create lasting experiences to customers by easing their checkout process
  Acknowledge and greet all incoming customers into store
 Knowledge gain in over four departments of store
 Handle and manage training for new incoming cashier hires
 Maneuver through different store systems
 Assist and provide information in credit applications

Stephanie Silva steph.silvaa96@gmail.com Page 2

Guadalajara Mexican Bar and Grille- HOUSTON, TX USA 2019-2020

Host
Provide a welcoming and comfortable environment to all incoming guest
• Offer the outmost hospitality and service to all guest
• Manage a fast pace environment
• Train and guide new hires through hostess job requirements
• Perform given tasks in addition to miscellaneous jobs
• Capable of handling long standing hours
Organizations
TRIO 2017-Present
• Maintain member requirements of mid-semester grade checks, study logs and success
coach advising twice per semester
• Participate in financial literacy workshops, hospitality hour and grad school prep groups
• Partake in monthly scholarship openings
Physical Therapy Student Association 2017-2019
• Attend monthly member meetings, vital sign workshops, blood drives, and GRE sessions
• Off-campus volunteer for Spina Bifida Research, Stepping out Against Stroke

Technical Skills
• Proficient in Microsoft Office, PowerPoint and Outlook
• Individual and team leadership
• Advanced in customer service, proper lifting technique and communication
• Attention to detail
• Reliable and dependable worker and associate