Student or Team Name: Ind02-f (Aeropolis)

Passenger Bill of Rights

A “Passenger Bill of Rights” lists the responsibilities the airline has to its customers. The list
should include what passengers are entitled to when the airline “bumps” them from flights,
cancels their flights, loses their baggage, or inconveniences them in any other way.
In this assignment, you will create a Passenger Bill of Rights for your company. You may use a
“bulleted list” to keep the document from being too wordy. Keep the language concise and
clear, and write it at a ninth or tenth grade level.

Major Rights of an Air Passenger

Right to be provided with accurate information before purchase

Right to receive the full value of the service purchased
Right to compensation

Right to be Informed

The Air passenger Bill of Rights places emphasis on the right of the consumer to be
informed of the complete terms and conditions of the contract of carriage, among
others. The ticket or boarding pass should state either the complete terms and
conditions of the contract and carriage or that such terms are readily available in the
air carrier`s website, which may be sent to the consumer upon request.
Standard of treatment
• Provide passengers with food and drink in “reasonable quantities”
• Offer electronic means of communication, such as free Wi-Fi, if the delay at
departure lasts longer than 2 hours
• If the delay is expected to extend into the night, airlines must provide
accommodations and transport to that location free of charge

Filing a complaint
The onus will be on passengers to file a claim for compensation. Travellers will have
one year to make a claim with the airline responsible for the flight disruption. Following
that, the airline will have 30 days to respond to the complaint, either by issuing
compensation or an explanation as to why it thinks it’s not owed.

Cancellations
For all types of flight delays and cancellations, the passenger bill of rights states that
airlines must ensure passengers complete their itinerary and reach their final
destination.
If the delay extends past three hours, airlines will need to rebook passengers on their