1.

Describe a time when you made a complaint and were satisfied with the
result
2. Describe a time you received terrible service
Maybe because I am not the picky type, I rarely felt upset about anything at all. However, there was
one time I got so frustrated with this restaurant service that I almost exploded there.
It happened two months ago on my parents’ anniversary weekend. Our family decided to go to a
famous restaurant in town to celebrate this special occasion. We came about 5 minutes earlier than
scheduled; one waitress greeted us and showed us to our table. We were all excited as our food
arrived. After taking some photos together with the table full of food like usual, we started eating. To
our surprise, my sister dropped the chopsticks, with a terrifying look on her face, she trembled:
“Look! There was a worm crawling out of the vegetable plate!!!”. I immediately asked to meet the
restaurant manager and complained with him about the food. He kept saying sorry to us, constantly
explained that this incident had never happened here before. I got so angry that I didn’t even let him
explain further. I told him that I would report this restaurant for its unhygienic food preparation. In
the end, the manager offered us a new vegetable dish and our bill was on the house that night. Though
I was not happy with the incident since it ruined my family’s special night, I was glad that the
restaurant manager had resolved our case quickly and reasonably.