PART 1

S.NO Gender Age Education Level Current Position Experience

1M 30 Master DMO RTS 1-5 years
2M 28 Bachelor Govt Employee BPS-16 1-5 years
3M 30 Master J/C DC office swat 6-10 years
4M 32 Bachelor GIS analyst 1-5 years
5M 35 Master DDMU IT Assistant 6-10 years
6M 30 Master Govt Employee BPS-16 1-5 years
7F 27 Bachelor Teacher 1-5 years
8F 26 Bachelor Teacher 1-5 years
9F 27 Bachelor Teacher 1-5 years
10 F 25 Bachelor Teacher 1-5 years
11 M 39 Master Bank Manager 11-15 years
12 M 30 Master Lecturer 1-5 years
13 M 29 Master Student N/A
14 F 24 Bachelor Student N/A
15 F 23 Bachelor Student N/A
16 F 24 Bachelor Student N/A
17 M 40 High School Business man 11-15 years
18 M 42 High School Business man 11-15 years
19 M 35 Bachelor Business man 11-15 years
20 M 63 Master Retired 30 years
RT 1

Ownership of institutions Number of Employees Q.1 Q.2 Q.3 Q.4 Q.5

Public Others 4 4 5 5 4
Public less than 100 1 4 3 4 5
Public 100-499 3 2 3 3 4
Public less than 100 3 4 3 2 4
Public less than 100 3 4 3 2 4
Public less than 100 3 4 3 3 4
Private less than 100 4 4 5 5 4
Private less than 100 5 4 4 4 4
Private less than 100 3 5 3 2 4
Private less than 100 3 5 3 5 4
Private less than 100 4 5 5 5 4
Public less than 100 5 4 4 5 5
N/A N/A 5 4 4 4 4
N/A N/A 4 5 5 5 4
N/A N/A 5 4 4 5 5
N/A N/A 4 5 3 3 4
Private less than 100 4 5 5 5 4
Private less than 100 4 4 4 4 4
Private less than 100 4 5 4 4 4
Public More than 500 5 5 4 4 4
 PART 2

Q.6 Q.7 Q.8 Q.9 Q.10 Q.11 Q.12 Q.13 Q.14 Q.15
5 5 4 5 5 3 4 5 4 5
5 5 5 5 4 4 5 5 4 4
3 2 4 3 4 3 4 3 4 3
5 5 5 5 5 5 5 5 5 4
5 5 5 5 5 5 5 5 5 4
4 5 5 5 5 5 5 5 5 3
5 5 4 5 5 3 4 5 4 5
5 5 4 5 5 2 4 5 4 4
5 5 5 5 5 5 4 5 4 4
4 5 5 4 5 5 4 5 5 4
5 5 4 5 5 4 4 5 4 5
4 4 5 5 4 4 5 5 4 5
5 5 4 4 4 3 4 5 4 4
5 4 4 5 3 3 3 4 5 5
4 4 3 3 4 5 4 5 4 4
5 5 4 4 5 4 5 4 5 5
5 5 4 5 5 4 4 5 4 5
5 5 4 5 5 4 4 5 4 5
5 5 4 5 5 4 4 5 4 5
5 5 4 5 5 4 4 5 4 5
 Lack of senior
Management Lack of
Q.16 Q.17 Q.18 Q.19 Q.20 Q.21 Q.22 commitment resources
5 3 3 5 5 2 3 3 3
4 2 2 4 3 1 2 3 3
4 3 3 5 5 4 5 2 2
5 4 4 5 3 2 3 2 2
5 3 4 5 3 2 3 2 3
5 4 5 5 3 3 3 2 2
5 3 3 5 5 2 3 2 3
4 3 3 3 5 2 3 3 3
5 4 5 5 3 2 3 2 2
5 4 5 5 3 4 3 2 2
4 3 4 5 5 2 3 1 3
3 4 4 3 5 2 3 2 3
3 4 4 4 4 2 3 3 3
4 5 5 5 4 1 2 3 3
4 4 4 4 4 1 2 1 3
5 5 5 4 4 1 2 2 3
4 3 3 4 2 2 2 1 3
4 3 2 3 4 1 2 2 3
4 3 2 4 4 2 2 2 3
4 3 3 5 5 2 2 3 2
 PART 3

Senior Management There is a lack of

don’t have adequate understandings of the Insufficient
knowledge of Total benefits of Total Lack of a information
quality management Lack of quality management motivation and system used in
TQM implementation communication TQM reward system institute
2 2 2 3 3
3 2 2 3 3
2 2 2 2 2
1 2 2 3 3
2 2 2 3 3
1 3 1 1 2
1 2 1 3 3
3 3 3 3 3
2 2 2 3 3
2 3 3 3 3
1 2 1 3 3
2 3 3 3 3
3 3 3 3 3
3 3 3 3 3
1 3 1 3 3
2 3 2 3 3
1 2 2 3 3
2 2 2 3 3
2 2 2 3 3
0 1 1 2 2
Organization’s
culture does not
support quality
improvement
initiatives
2
3
2
2
2
2
3
2
2
2
1
2
3
3
3
3
2
2
2
1