1. How long have you been using our products (artisan coffee soaps)?

Less than 1 month

1 to 3 months

3 to 6 months

6 months to 1 year

1 to 3 years

More than 3 years

2. How often do you shop at our Mara soap stores?

Weekly

Monthly

Quarterly

Biannual

Annual

Every two years

Only once

3. Do you think artisan coffee soaps meet your skin care and personal hygiene needs?

Exceeds my utility expectations

Solve my needs without further ado

It is useful, but there are better options

It doesn't solve my needs

4. What is the probability that you will buy our products again from Mara soap stores?

Very likely

Probable

Unlikely

Not likely
5. What is the quality of the information about our products?

High. It was accurate and answered my questions correctly.

Good It allowed me to know the general characteristics, although I still had doubts.

Half. I was able to know only some characteristics.

Low. It does not allow knowing the characteristics.

6. How was the attention to solve your doubts?

Quick, because they answered immediately.

I had to wait, but they answered.

Slow, as there were no online consultants and they contacted me by email.

Insufficient, as I received no response.

7. If you think of similar products or services, what is your rating for our brand of artisan coffee soaps?

It is the best option among all, by far

It is the best option so far, but I will look for alternatives

It is a good option, but I think there are better

It is the option I choose when other offers are not available

It is my last option, because it does not satisfy me at all

8. What is the probability that you will recommend us to your acquaintances?

I already recommend them

It is very probable

It is probable

It is unlikely
9. Overall, how satisfied are you with this craft soap company?

Highly satisfied

Very satisfied

Satisfied

Little satisfied

Completely unsatisfied

10. What is the aspect or aspects that would improve in your experience with our brand of artisan coffee soaps?

------------ - ------------------------------------- - -------------------------------------------------------------------------- - -----

------------ - ------------------------------------- - -------------------------------------------------------------------------- - -----
------------ - ------------------------------------- - -------------------------------------------------------------------------- - -----
------------ - ------------------------------------- - -------------------------------------------------------------------- ------- -----