ASSIGNMENT 01 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Business

Unit number and title Unit 31: Statistics for management

Submission date 11/6/2020 Date received (1st Submission)

Re-submission date Date received (2nd Submission)

Student Name Nguyen Ngoc Uyen Nhi Student ID GBD18320

Class No. GBD0703B Assessor Name THAOPUP

Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism.
I understand that making a false declaration is a form of malpractice.
Student Signature

Grading grid

P1 P2 P3 M1 M2 D1

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Description of activity undertaken

Assessment & Grading criteria

How the activity meets the requirements of the criteria

Student Signature Date:

Assessor Signature Date:

Assessor name:

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 Summative Feedbacks  Resubmission Feedbacks

Grade: Assessor Signature: Date:

Internal Verifier’s Comments:

Signature & Date:

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 Student's satisfaction at
University of Greenwich
(Da Nang campus)
Nguyen Ngoc Uyen Nhi – GBD18320

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 Table of figures
Figure 1: Student satisfaction conception................................................................................................9
Figure 2: Major of student at Greenwich University.............................................................................12
Figure 3: Evaluate about the English skill of Vietnamese teacher at Greenwich University................15
Figure 4: Evaluate about the support in learning of teachers at Greenwich University........................15
Figure 5: Evaluate about the companies in social experiences at Greenwich University......................16
Figure 6: Evaluate about the school clubs at Greenwich University.....................................................17

Table of tables
Table 1: Gender of student at Greenwich University............................................................................11
Table 2: Year of student at Greenwich University................................................................................12
Table 3: Evaluate about the elevator at Greenwich University.............................................................13
Table 4: Evaluate about the garage at Greenwich University................................................................13
Table 5: Evaluate about the supplied at Greenwich University.............................................................14
Table 6: Evaluate about the feedback of teacher at Greenwich University...........................................17

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 Table of content
I. Introduction......................................................................................................................................7
1. Background..................................................................................................................................7
2. Objectives, scope and meaning of the study................................................................................7
2.1 Objectives............................................................................................................................7
2.2 Research questions...............................................................................................................8
2.3 Scope and methodology.......................................................................................................8
2.4 Structure.....................................................................................................................................8
3. Literature Overview.....................................................................................................................8
3.1 Infrastructure........................................................................................................................9
3.2 Teaching quality...................................................................................................................9
3.3 Social experiences..............................................................................................................10
3.4 Attention............................................................................................................................10
II. The way of collecting database..................................................................................................11
III. Descriptive statistics..................................................................................................................11
1. Gender........................................................................................................................................11
2. Year of student...........................................................................................................................12
3. Major..........................................................................................................................................12
4. Infrastructure..............................................................................................................................13
6. Social experiences......................................................................................................................16
7. Attention....................................................................................................................................17
Bibliography..........................................................................................................................................19
Survey Questionnaires...........................................................................................................................20

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I. Introduction
1. Background
With globalization and openness to private education, international schools are springing up everywhere,
not just in urban canters but even in suburbs or provinces, to meet the day's expectations[CITATION
Thu19 \l 1066 ]. The middle class of a good, dynamic and "Westernized" education becomes
bigger[CITATION Thu19 \l 1066 ]. Because it can cost up to several thousand dollars per semester,
education is a service and it can fully develop into an industry that provides high quality service, quality
and responsibility, this is the main is the key to identifying and meeting students' needs and
expectations[CITATION Thu19 \l 1066 ]. In Vietnam, the active and active international integration to
develop education and training, at the same time education and training must meet the requirements of
international integration to develop the country, which has been recognized by the Party and the State
determined[CITATION Thu191 \l 1066 ]. Especially international universities, which ultimately train
students successfully. Because it will train the workforce with good skills and knowledge to meet labour
needs in society. Therefore, over the years, the education sector has grown to improve the quality of
service and teaching. And FPT Greenwich University has been built based on the connection between
Greenwich University (United Kingdom) and FPT Education[CITATION Duo17 \l 1066 ]. The university
has also increasingly focused on the quality of student experience by changing perceptions and needs of
society in general and of students in particular as well as regularly upgrading the services. This was
measured and tested by UK experts and the University of Greenwich[ CITATION gre20 \l 1066 ].
The reason
In the education sector, foreign or associated universities are emerging, and are also very strong in
education sector. Assessing people's expectations and satisfaction for this type of school will help ensure
the standard of an international school through many services. Therefore, the topic chosen was "The
survey of student satisfaction at the University of Greenwich".

2. Objectives, scope and meaning of the study

2.1 Objectives
The purpose of this survey is to study student satisfaction with educational services at the University of
Greenwich. This analysis will answer the question below.
 Test students' satisfaction at the University of Greenwich with the educational service at the
University of Greenwich.
 Identify factors that impact student satisfaction with University of Greenwich education services.
 From the tests, the University of Greenwich provides suggestions and approaches to issues found
to strengthen education services.

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2.2 Research questions
To achieve the above-mentioned goals, the following research questions have been proposed:
 What factors affect student satisfaction?
 What issue affect most student satisfaction?
 After research, what issues need to be improved to achieve student satisfaction?
2.3 Scope and methodology
This research paper used two research methods are quantitative and qualitative. Quantitative research is a
method of collecting numerical data and solving relationships in theory and research from a hermeneutic
perspective[CITATION Lan19 \l 1066 ]. Applied to the research paper, the team has read and consulted a
lot of reliable documents to be able to identify which university factors are affecting student satisfaction.
70 students took surveys and responded by answering online questions that were set up via the survey
form from Google Form. And qualitative research aims to uncover hidden thoughts within the study
object[CITATION Pho17 \l 1066 ]. As a result, the team interviewed 30 students in offline and they filled
out the offline survey form. The scope of this survey is students, who are studying at the University of
Greenwich (Danang campus).
2.4 Structure
In this report, to have a full understanding of the survey on student satisfaction at the University of
Greenwich, many sections are provided. Firstly, the overall about the survey with background & reasons
to choose the topic, objectives, research question, scope and methodology. Next, the report consists of the
Literature Overview and Descriptive Statistics. In the Literature Overview, it includes the Conceptions
and Theoretical framework. In addition, the Descriptive Statistics are provided with tables, figures or
diagrams. Finally, the report would be followed by a reasoned conclusion.
3. Literature Overview
Student satisfaction
Student satisfaction with teaching and learning is important in many higher education institutions.
According to Nguyen Thi Ngoc Xuan, students pay to use the best quality services, so the development of
universities must be accompanied by an improvement in the quality of education[CITATION Xua18 \l
1066 ].
The problem is how to come up with innovative strategies to improve satisfaction and one important thing
is how to measure student satisfaction. Therefore, the most common way is to get feedback from students
to evaluate the services they are receiving by the university (Deed, 2015). There are many factors that
make up a quality international university, including an international ranking of degrees, training
strengths, student life and associated benefits. Satisfaction reflects a clear understanding of the university
environment and services provided to students (Nguyen H., 2017). Due to the rapid technological and
economic change, higher education institutions should adjust their courses, processes and structures to
suit the needs of their students. The model of studying student satisfaction about the quality of
educational services at the University of Greenwich was built on the theoretical framework of
Parasuraman (1988)[ CITATION Par88 \l 1066 ].

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 Infrastructure

Figure 1: Student satisfaction conception

3.1 Infrastructure
The physical environment is one of the key factors for determining student satisfaction and these factors
will be clearly seen as follows:
Physical school environment
At international universities, spending large sums of money on student learning will mean they want to
receive the best quality and service from the university. All learning tools and equipment in the classroom
must be complete, comfortable and modern. Moreover, improvements to facilities can bring about major
changes to the classroom environment, even within the same structure[ CITATION Hil10 \l 1066 ].
Therefore, the physical characteristics of a school can affect the teaching of students.
WIFI
The Internet serves for information search, entertainment and is especially important in education. They
help explore the vast world, acquire a wealth of knowledge and manage people more effectively. It can be
seen that students nowadays all own an internet-connected computer or smartphone through which
students can look up information, search for knowledge and conduct research science[CITATION
Hoa18 \l 1066 ]. Therefore, international universities cannot be without Internet connection in teaching
and practicing.
3.2 Teaching quality
Teaching methods require the skills of teachers as well as many other important factors. Three main
elements of teaching will be presented as follows:
The attitude of the teacher
Teachers need to constantly update their skills, from teaching skills, knowledge transfer, to self-
improvement, practical understanding for themselves, in order to provide illustrations close to life in
teaching. teach and help students absorb well lessons in class and life lessons[CITATION Huy20 \l
1066 ]. Moreover, the student's satisfaction depends very much on the teacher's attitude[CITATION
Huy20 \l 1066 ]. They must demonstrate the level of expertise as well as soft skills to be able to meet the
needs of students [CITATION Huy20 \l 1066 ].
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Teacher qualifications
At international schools, teachers are native speakers or multi-nationals with internationally recognized
qualifications (TESOL, TEFL or CELTA)[CITATION was20 \l 1066 ]. They have advanced language
skills and very standard teaching skills. All students will learn in a quality environment and ensure
sufficient teacher satisfaction. Therefore, all lecturers must fulfil their role in the subjects that they
undertake by constantly improving and improving their skills as well as meeting the foreign language
needs of students at university international study[CITATION was20 \l 1066 ]. Gibbs and Coffey have
found that a faculty with excellent knowledge of content that addresses spontaneous questions and student
challenges would increase student satisfaction and that influence student satisfaction[ CITATION
Gib04 \l 1066 ].
Teaching process
The teaching material is the material from the course. All universities around the world provide the full
course materials from textbooks and written lectures for their students. On their website, they give
students a course syllabus which allows students to download books online about this
subject[ CITATION Cha13 \l 1066 ]. Most universities today use the online course materials for students
to integrate it easily with computer phones[ CITATION Cha13 \l 1066 ]. Many UK universities are using
technology to develop courses that meet students ' needs and educational goals[ CITATION ONe04 \l
1066 ].
3.3 Social experiences
Student experience with universities is also an important factor in delivering a positive learning
experience to students and the factors are described as follows:
Activities of the clubs
Participating in school clubs will help students learn many useful things. Club events help students work
together in a school and build connections outside the classroom. It may be possible to improve
specialized knowledge, practice social skills. Moreover, extracurricular activities also help students
expand relationships, and also learn how to manage time to be able to study well, and do other things.
[CITATION Ngo20 \l 1066 ]
Extracurricular Activities
It is very necessary for students to experience reality. In addition to the classroom hours, lecturers in the
industry can help students gain knowledge and discover new things by leading them to successful
companies and businesses. This increases the likelihood of interest in learning as well as through this
experience, the lesson will be more receptive. This is also indispensable in international universities.
3.4 Attention
Student interest is greatly appreciated in the university. This is an important factor in meeting the needs
and satisfaction of students. The factors are expressed as follows:
Upgrade school services
With the age of industrialization and modernization, in order to catch up and meet the needs of students,
the university must constantly upgrade its services. This ensures that students' satisfaction with school
services will be satisfied[CITATION Quy18 \l 1066 ]. Therefore, maintenance should be paid more
attention to ensure the quality of equipment. In addition, lecturers in the classroom will also regularly
report the situation of the machinery and equipment in their room to the Information Technology Centre
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so that the Centre experts can promptly repair in order to respond well needs teaching and
learning[CITATION Quy18 \l 1066 ].

Assess and handle student problems

Some universities have done a good job of assessing and handling student issues. The assessment will be
able to come from two sides. Students can rate teachers during their semester. Thereby the teacher will
know his mistakes somewhat to make corrections, as well as better understand the students' psychology.
In addition, feedback from faculty will help boost student achievement by using formal or informal
feedback in the classroom[CITATION int20 \l 1066 ]. This is a valuable and effective tactic. On student
issues, there will be a student affairs department dealing with this. They are dedicated at work, helping
students answer questions and difficulties. In addition, they also handle student violations[CITATION
int20 \l 1066 ].
II. The way of collecting database
This study explores the relationship between student satisfaction with educational resources such as
teaching methods which provide international classes, facilities, interest in schools and hands-on
experiences. Answers were gathered from students at Greenwich University; including 100 students from
various disciplines and different levels. The online survey is 70% and the paper survey is 30%. The
survey is divided into three groups: male, female and other. A questionnaire of 20 questions posed on
issues that will affect student satisfaction, used to collect data from respondents. This questionnaire is
based on the research method of Parasuraman (1988)[ CITATION Par88 \l 1066 ].
There are two parts to the questionnaire. In Part I, the group will ask related questions about issues that
will affect student satisfaction with the school. These include questions related to facilities, teaching
quality, social experience and interest and the answers are measured on a 5-point scale from Totally
Unsatisfied (1) to Totally Satisfaction (5). After a method of adjusting variables, data is collected and
proposed in Excel file; the data is transferred to SPSS for descriptive statistical analysis framework.
Information can be processed in a short time with SPSS, which can provide us with a detailed chart to
better understand the details. Part II covers demographic attributes such as gender, major and student
year. Last but not least, full proof and theory will be presented via the information given on Microsoft
Word.
III. Descriptive statistics
The study sample was selected from subjects such as Business
Administration, Information Technology, Graphic Design, Marketing and
Event using a random survey method of students studying at schools. We
sent students questionnaires, and received 100 forms of feedback. We did
an analysis of 100 samples of feedback.
1. Gender
Gender of students at University Greenwich
Frequency Percent Valid Cumulative
Percent Percent
Valid Female 58 58.0 58.0 58.0
Male 33 33.0 33.0 91.0
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 Prefer not to
9 9.0 9.0 100.0
say
Total 100 100.0 100.0
Table 1: Gender of student at Greenwich University

The pie chart above illustrates the total number of Greenwich students who
participated in the university's student satisfaction survey of the university's
service including men, women and others. Their percentages are not equal.
The number of female students participating in the survey was 58, accounting
for 57.7% of the total student population. Meanwhile, the number of male
students participating in 32.4% is 33 people in the total number of
participants. Finally, the number of other people participating in the survey
was 9 and accounted for 9.9% of the total number of respondents.
2. Year of student
What year are you a student?
Frequency Percent Valid Cumulative
Percent Percent
1st year student 15 15.0 15.0 15.0
2nd year student 44 44.0 44.0 59.0
Valid
3-year students 41 41.0 41.0 100.0
Total 100 100.0 100.0
Table 2: Year of student at Greenwich University

The pie chart above illustrates the school year of Greenwich students who participated in the
university's student satisfaction survey on university service. Including first year, second year and 3rd
year students. Their percentage is not equal. The number of 1stst year students participating in the
survey is 15, accounting for 15% of the total student population. Meanwhile, the number of 2nd year
students was 44 people, accounting for 44% of the total participants. Finally, 3-year students who took
part in the survey were 41 people and accounted for 41% of the total number of respondents.
3. Major

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 Figure 2: Major of student at Greenwich University

Bar graph depicting the major students are currently attending Greenwich University in. There are five
major companies including Business Administration, Graphic Design, Information Technology, Event
Planning and Marketing, and there is no equal density of participation. Mainly Business
Administration students with 36 participants representing 36 per cent of the overall sample. The
second is IT students who constitute a small minority with 22 people taking the survey, representing
22 percent of the total number of surveys taken. Next is with 16 people, accounting for 16%. And the
Marketing industry is only 1% lower than the Events, accounting for 15% of the total. Finally, the
Graphic Design industry, accounting for only 11% of the total. In general, most students at Greenwich
University concentrate on pursuing two majors including Business Administration and Information
Technology.
4. Infrastructure
Elevators support you on the moving
Frequency Percent Valid Cumulative
Percent Percent
Completely
9 9.0 9.0 9.0
unsatisfied
Unsatisfied 23 23.0 23.0 32.0
Valid Normal 19 19.0 19.0 51.0
Satisfied 29 29.0 29.0 80.0
Very satisfied 20 20.0 20.0 100.0
Total 100 100.0 100.0
Table 3: Evaluate about the elevator at Greenwich University

This pie chart is about facilities at Greenwich University, and speaks more clearly about the two
elevators used at the school. It shows the satisfaction of the students with the facilities of the school,
ensuring the requirements of smart devices for an international school, keeping up with the age of
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industrialization and modernisation. Twenty out of 100 participants demonstrated high satisfaction,
representing 20 per cent of the total number of participants. 29 per cent of the overall accounted for
the second highest amount. And there are 19 people who believe it's natural to provide that service,
which can be said to be indispensable. In contrast, up to 23 people out of 100 participants who chose
this variable were dissatisfied. And 9% of the total were feeling completely dissatisfied with the
service. This shows that this elevator service still shows satisfaction in the majority. But of the 100
students in the school, the percentage of students not satisfied with the school's elevator is also quite
high. In fact, at the University of Greenwich, moving by elevator through floors is very inconvenient
with a large number of students and different class hours. But overall, the equipment and interior of
the elevator are very modern and clean.
The school's garage is comfortable
Frequency Percent Valid Cumulative
Percent Percent
Completely
3 3.0 3.0 3.0
unsatisfied
Unsatisfied 16 16.0 16.0 19.0
Valid Normal 38 38.0 38.0 57.0
Satisfied 33 33.0 33.0 90.0
Very satisfied 10 10.0 10.0 100.0
Total 100 100.0 100.0
Table 4: Evaluate about the garage at Greenwich University

This pie chart deals with the garage at the school. Ten out of 100 participants were extremely pleased,
representing 10 per cent of the overall participants. And the second highest satisfaction accounted for
up to 33 per cent of the total. And as many as 38 people viewed the garage at the school as usual and
nothing to speak about, this variable is the highest percentage of all variables. Conversely, 16 out of
100 participants who selected this variable were dissatisfied. And the service was completely
dissatisfied with 3 per cent of the total. The chart shows that the parking service provided by the
school still exhibits the satisfaction of most students. But of the 100 students, a small number still
accounts for the proportion of students who are unhappy with the school's lift. The actual garage at
Greenwich University is very large and designed at the bottom of the building. But for some reason,
some students still have to leave the car in the sun. As a result, some people are not happy with the
school's parking lot.
School supplies (desks, chairs, projectors, etc.) are pleasing to you
Frequency Percent Valid Cumulative
Percent Percent
Unsatisfied 13 13.0 13.0 13.0
Normal 22 22.0 22.0 35.0
Satisfied 41 41.0 41.0 76.0
Valid
Very
24 24.0 24.0 100.0
satisfied
Total 100 100.0 100.0
Table 5: Evaluate about the supplied at Greenwich University

This pie chart shows student satisfaction with the supplies received by Greenwich University. 24 out
of 100 participants were highly satisfied with this variable, representing 24 per cent of the total
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number of participants. And the second highest, which is the highest percentage of all variables, is up
to 41 per cent of total satisfaction. Additionally, the garage of the school was rated as normal by 22
people and nothing to discuss. By contrast, 13 out of 100 participants who chose this variable were
unhappy, representing 13 per cent of the total. The graph shows that this attribute is very satisfying to
most students. But the percentage of people who are unsatisfied with the supplies is still 13 per cent.
The actual supplies at Greenwich University are very new, high quality and very suitable for the
international environment.

5. Teaching

Figure 3: Evaluate about the English skill of Vietnamese teacher at Greenwich University

This bar chart is more about the English abilities of University of Greenwich's Vietnamese lecturers.
This is the variable where student satisfaction is expressed. With this measure, up to 34 students out of
100 participants expressed high satisfaction, representing 34 per cent of the total number of
participants. And the second highest, which is the highest percentage of all variables, is up to 46 per
cent of total satisfaction. Additionally, 18 people assessed the Vietnamese trainers' English skills as
normal. Only 2 out of 100 participants who chose this variable, by contrast, were dissatisfied,

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representing 2 percent of the total. This shows that the English skills of Vietnamese teachers are very
good and have won the majority of student satisfaction. In fact, at the University of Greenwich,
Vietnamese teachers are all people who have graduated and studied abroad for a long time. In
addition, they also have English standards of national standards such as IELTS.

Figure 4: Evaluate about the support in learning of teachers at Greenwich University

This bar chart demonstrates the satisfaction of students getting support from University of Greenwich
lecturers. Of the 100 participants, 34 students expressed high satisfaction with this attribute,
representing 34 per cent of the total number of participants. And this variable is the highest
percentage of all variables, up to 53 per cent of the second highest total satisfaction. 11 students also
viewed this variable as regular. Only 2 out of 100 participants who chose this variable, by contrast,
were dissatisfied, representing 2 percent of the total. It can be seen that teachers at Greenwich
University are very devoted and always help their students. In fact, the questions that students ask will
be solved right in the classroom. Therefore, about this variable achieved very high satisfaction.
6. Social experiences

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 Figure 5: Evaluate about the companies in social experiences at Greenwich University

This bar chart shows the satisfaction of students in having the opportunity to participate in hands-on
experiences at good companies. Of the 100 participants, 33 students expressed high satisfaction with
this variable, representing 33 per cent of the total participants. And the second highest, which is the
highest proportion of all factors, is up to 42 per cent of overall satisfaction. Furthermore, 19 students
classed this variable as normal. By comparison, 4 out of 100 participants were dissatisfied with this
feature. And 2 people have selected the lowest satisfaction, representing 2 per cent of the total. During
a field trip proposed by Greenwich University lecturers, it is very safe to move or operate. Moreover,
the companies or businesses chosen are big companies and the instructors are the high-ranking people
in their companies. Therefore, satisfaction has been expressed in this variable.

Figure 6: Evaluate about the school clubs at Greenwich University

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This bar graph shows student satisfaction with University clubs in Greenwich. Of the 100 participants,
27 students expressed high satisfaction with this measure, representing 27 per cent of the total
participants. And this measure is the highest percentage of all variables, up to 50 per cent of overall
satisfaction second. Furthermore, 19 students classed this variable as normal. In contrast, 2 out of 100
participants were dissatisfied with this variable. And 2 people have selected the lowest satisfaction,
representing 2 per cent of the total. At Greenwich School, clubs are very active and playful,
interesting events are held every semester and the response from many students and teachers in the
school. This brings a new and more innovative colour to the international school, meeting the needs of
playing at the student's school.
7. Attention
It is effective to send teacher feedback every semester
Frequency Percent Valid Cumulative
Percent Percent
Unsatisfied 1 1.0 1.0 1.0
Normal 16 16.0 16.0 17.0
Satisfied 40 40.0 40.0 57.0
Valid
Very
43 43.0 43.0 100.0
satisfied
Total 100 100.0 100.0
Table 6: Evaluate about the feedback of teacher at Greenwich University

This pie graph shows the satisfaction of students with the interest that University of Greenwich has for
them. Out of 100 participants up to 43 students expressed high satisfaction with this variable, which is
the highest percentage of all variables. And the total second highest satisfaction is 40 percent. 16
students also rated this variable as normal. Only 1 in 100 participants, by contrast, who chose this
variable were not satisfied. In fact, at the University of Greenwich, teacher evaluation takes place
every semester. These are anonymous feedbacks. It shows what the students' reflection for each
teacher will look like. If there is anything that does not satisfy students, it will be overcome
immediately. Therefore, the school has satisfied all students' satisfaction
with this variable.

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Survey Questionnaires

Survey on student satisfaction at

University of Greenwich
We are students majoring in business administration of University of Greenwich (Da Nang campus).
This is a survey of student satisfaction; the results of this survey will help improve the quality of
training for students. The information collected in this survey is for research purposes only and it will
be kept confidential. We hope everyone completes it in the best way.

I. Surveyor information
What is your gender?
Male
Female
Prefer not to say
What year are you a student?
1st year student
2nd year student
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 3-year student
What major did you choose?
Graphic Design
Business Adminitration
Information Technology
Event Organization
Marketing

II. Survey:
1. About the infrastructure of the University of Greenwich (Da Nang
campus)
Completely
Unsatisfied Normal Satisfied Very satisfied
unsatisfied
Elevators support you on the
moving.
The school's toilets are very
convenient.
The school's garage is comfortable.
School supplies (desks, chairs,
projectors, etc.) are pleasing to
you. 
School WiFi works well.
Classrooms ensure requirements
for seating, lighting and sound.

2. About the quality of teaching at Greenwich school (Da Nang campus)

Completely Very
Normal Satisfied
unsatisfied Unsatisfied satisfied
The teachers have good support for
you in learning .
The teacher's level is good.

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English skills of Vietnamese teachers
are good .
The teaching process meets
international standards.
Foreign teachers please students with
their teaching method.
You fully understand what the foreign
teacher is teaching you. 

3. About the experiences of University of Greenwich (Da Nang campus)

Completely Satisfie Very
Normal
unsatisfied Unsatisfied d satisfied
The experiences you have
participated in are helpful.
Extracurricular activities impress you.
The social activities that the school
organizes excite you.
Companies selected to participate
enthusiastically in imparting
knowledge.
School clubs (art clubs, volunteer
clubs, event clubs, ...) make you feel
happy and content.

4. About the interest of Greenwich University (Da Nang campus) for

students
Completely Satisfie Very
Normal
unsatisfied Unsatisfied d satisfied
The school always renovates and
modernizes its facilities.
The handling of school issues and
feedback is fast, good, and efficient.
It is effective to send teacher feedback
every semester.

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