CHI-SQUARE ANALYSIS

5.19 . Chi-square analysis between gender and modes of banking services

1) Hypothesis 1 : Gender Vs modes of banking services

H0 : There is no significant relation between Gender and modes of banking

services.

H1: There is a significant relation between Gender and modes of banking

services

Mode of Banking services you regularly use

Branch Banking Mobile
(Visiting bank) ATM Internet Banking banking
Gender Male 30 16 26 34
Female 8 14 16 12

Pearson Chi-Square Tests

mode of Banking services regularly use
. Gender Chi-square 6.509
df 3
Sig. .089

Inference

From the chi-square analysis it observed that Since significance value p>0.05 i.e., p=0.089,
Null hypothesis is accepted. Hence, there is a no significant relation between Gender and
modes of banking services

.
5.20) Chi-square analysis between Gender and satisfaction level on branch
banking services

Hypothesis 3: Gender VS Satisfaction level on Branch banking services.

H0 : There is no significant relation between Gender and satisfaction level on Branch

banking services

H1: There is a significant relation between Gender and satisfaction level on Branch banking
services.

Satisfaction level on the Branch Banking services Total

Highly
Highly satisfied Satisfied Neutral Dis satisfied dissatisfied
Gender Male 14 18 44 20 10 106
Female 6 14 18 6 6 50
Total 20 32 62 26 16 156

Chi-Square Tests
Asymptotic Significance (2-
Value df sided)
Pearson Chi-Square 3.489a 4 .480
Likelihood Ratio 3.446 4 .486
Linear-by-Linear Association .280 1 .596
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p>0.05 i.e., p=0.480, Null
hypothesis is accepted. Hence, there is a no significant relation between Gender and satisfaction
level on Branch banking services
5.21) Chi-square analysis between Gender and satisfaction level on ATM
services

Hypothesis 3: Gender VS Satisfaction level on ATM services

H0: There is no significant relation between Gender and satisfaction level on ATM services

H1: There is a significant relation between Gender and satisfaction level on ATM services

Satisfaction level on the ATM services Total

Highly
Highly satisfied Satisfied Neutral Dis satisfied dissatisfied
Gender Male 26 22 28 14 16 106
Female 6 12 16 12 4 50
Total 32 34 44 26 20 156

Chi-Square Tests
Value df Asymptotic Significance (2-sided)
Pearson Chi-Square 6.848a 4 .144
Likelihood Ratio 7.082 4 .132
Linear-by-Linear Association .683 1 .409
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p>0.05 i.e., p=0.144, Null
hypothesis is accepted. Hence, there is a no significant relation between Gender and satisfaction
level on ATM services
5.22) Chi-square analysis between Gender and satisfaction level on Internet
banking services

Hypothesis 3: Gender VS Satisfaction level on Internet banking services

H0: There is no significant relation between Gender and satisfaction level on Internet
banking services

H1: There is a significant relation between Gender and satisfaction level on Internet banking
services

Satisfaction level on the Internet banking services Total

Highly
Highly satisfied Satisfied Neutral Dis satisfied dissatisfied
Gender Male 38 44 18 6 0 106
Female 12 24 8 4 2 50
Total 50 68 26 10 2 156

Chi-Square Tests
Value df Asymptotic Significance (2-sided)
Pearson Chi-Square 6.366a 4 .173
Likelihood Ratio 6.741 4 .150
Linear-by-Linear Association 2.983 1 .084
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p>0.05 i.e., p=0.173, Null
hypothesis is accepted. Hence, there is a no significant relation between Gender and satisfaction
level on Internet banking services
5.23) Chi-square analysis between Gender and satisfaction level on Mobile
banking services

Hypothesis 3: Gender VS Satisfaction level on Mobile banking services

H0: There is no significant relation between Gender and satisfaction level on Mobile
banking services

H1: There is a significant relation between Gender and satisfaction level on Mobile banking
services

Satisfaction level on the Mobile banking services Total

Highly satisfied Satisfied Neutral Dis satisfied
Gender Male 72 14 4 16 106
Female 26 16 0 8 50
Total 98 30 4 24 156

Chi-Square Tests
Asymptotic Significance (2-
Value df sided)
Pearson Chi-Square 9.515a 3 .023
Likelihood Ratio 10.303 3 .016
Linear-by-Linear Association .557 1 .456
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p<0.05 i.e., p=0.023, Null
hypothesis is rejected. Hence, there is a significant relation between Gender and satisfaction level
on Mobile banking services
5.24) Chi-square analysis between profession and satisfaction level on branch
banking services

Hypothesis 3: Profession VS Satisfaction level on Branch banking services.

H0 : There is no significant relation between Profession and satisfaction level on Branch

banking services

H1: There is a significant relation between Profession and satisfaction level on Branch
banking services

Satisfaction level on the Branch Banking services Total

Highly
Highly satisfied Satisfied Neutral Dis satisfied dissatisfied
Profession Employee 0 0 10 0 0 10
Bussiness 0 0 0 2 0 2
Student 20 30 52 24 16 142
Farmer 0 2 0 0 0 2
Total 20 32 62 26 16 156

Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
Pearson Chi-Square 33.609 12 .001
Likelihood Ratio 32.655 12 .001
Linear-by-Linear Association .626 1 .429
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p<0.05 i.e., p=0.001, Null
hypothesis is rejected. Hence, there is a significant relation between Profession and satisfaction
level on Branch banking services
5.25) Chi-square analysis between profession and satisfaction level on ATM
services

Hypothesis 3: Profession VS Satisfaction level on ATM services

H0: There is no significant relation between Profession and satisfaction level on ATM
services

H1: There is a significant relation between Profession and satisfaction level on ATM
services

Satisfaction level on the ATM services Total

Highly
Highly satisfied Satisfied Neutral Dis satisfied dissatisfied
Profession Employee 0 6 2 2 0 10
Bussiness 0 0 0 0 2 2
Student 32 26 42 24 18 142
Farmer 0 2 0 0 0 2
Total 32 34 44 26 20 156

Chi-Square Tests
Asymptotic
Significance (2-
Value df sided)
Pearson Chi-Square 32.289 12 .001
Likelihood Ratio 27.028 12 .008
Linear-by-Linear Association .063 1 .801
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p<0.05 i.e., p=0.001, Null
hypothesis is rejected. Hence, there is a significant relation between Profession and satisfaction
level on ATM services
5.26) Chi-square analysis between profession and satisfaction level on Internet
banking services

Hypothesis 3: Profession VS Satisfaction level on Internet banking services

H0: There is no significant relation between Profession and satisfaction level on Internet
banking services

H1: There is a significant relation between Profession and satisfaction level on Internet
banking services

Satisfaction level on the Internet banking services Total

Highly
Highly satisfied Satisfied Neutral Dis satisfied dissatisfied
Profession Employee 4 6 0 0 0 10
Bussiness 0 0 2 0 0 2
Student 46 60 24 10 2 142
Farmer 0 2 0 0 0 2
Total 50 68 26 10 2 156

Chi-Square Tests
Value df Asymptotic Significance (2-sided)
Pearson Chi-Square 16.013 12 .191
Likelihood Ratio 16.267 12 .179
Linear-by-Linear Association 1.093 1 .296
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p>0.05 i.e., p=0.191, Null
hypothesis is accepted. Hence, there is a no significant relation between Profession and
satisfaction level on Internet banking services
5.27) Chi-square analysis between profession and satisfaction level on Mobile
banking services

Hypothesis 3: Profession VS Satisfaction level on Mobile banking services

H0: There is no significant relation between Profession and satisfaction level on Mobile
banking services

H1: There is a significant relation between Profession and satisfaction level on Mobile
banking services

Satisfaction level on the Mobile banking services Total

Highly satisfied Satisfied Neutral Dis satisfied
Profession Employee 2 4 0 4 10
Bussiness 0 0 0 2 2
Student 94 26 4 18 142
Farmer 2 0 0 0 2
Total 98 30 4 24 156

Chi-Square Tests
Value df Asymptotic Significance (2-sided)
a
Pearson Chi-Square 22.573 9 .007
Likelihood Ratio 19.344 9 .022
Linear-by-Linear Association 11.583 1 .001
N of Valid Cases 156

Inference

From the chi-square analysis it observed that significance value p>0.05 i.e., p=0.007, Null
hypothesis is rejected. Hence, there is a significant relation between Profession and satisfaction
level on Mobile banking services
FACTOR ANALYSIS

Correlation Matrix
Employees Policies Atm Green
Bank Responsive Problem And Time multipl channel
location ness solving Updates procedure bound es banking
Correlation Bank location 1.000 .314 -.089 .107 .144 .095 .163 .249
Employees .314 1.000 -.025 .075 .114 .014 .287 .418
Responsiveness
.Problem solving -.089 -.025 1.000 .090 .043 -.138 -.001 -.125
Updates .107 .075 .090 1.000 -.246 -.109 .023 .001
Policies and procedure .144 .114 .043 -.246 1.000 .043 .006 -.074
Time bound .095 .014 -.138 -.109 .043 1.000 .155 .143
Atm multiples .163 .287 -.001 .023 .006 .155 1.000 .405
Green channel banking .249 .418 -.125 .001 -.074 .143 .405 1.000
Sig. (1- Bank location .000 .134 .091 .036 .120 .021 .001
tailed) Employees .000 .378 .175 .078 .429 .000 .000
Responsiveness
Problem solving .134 .378 .132 .298 .043 .496 .061
Updates .091 .175 .132 .001 .089 .388 .493
Policies and procedure .036 .078 .298 .001 .296 .470 .180
Time bound .120 .429 .043 .089 .296 .026 .037
Atm multiples .021 .000 .496 .388 .470 .026 .000
Green channel .001 .000 .061 .493 .180 .037 .000
banking

KMO and Bartlett's Test

Kaiser-Meyer-Olkin Measure of Sampling Adequacy. .603
Bartlett's Test of Sphericity Approx. Chi-Square 116.855
df 28
Sig. .000
 Total Variance Explained
Extraction Sums of Squared Rotation Sums of Squared
Initial Eigenvalues Loadings Loadings
% of Cumulative % of Cumulativ % of Cumulative
Component Total Variance % Total Variance e% Total Variance %
1 2.005 25.067 25.067 2.005 25.067 25.067 1.948 24.354 24.354
2 1.303 16.285 41.352 1.303 16.285 41.352 1.259 15.736 40.090
3 1.138 14.219 55.571 1.138 14.219 55.571 1.238 15.481 55.571
4 .961 12.015 67.586
5 .863 10.782 78.368
6 .637 7.968 86.336
7 .612 7.654 93.990
8 .481 6.010 100.000

Component Matrix
Component
1 2 3
Green channel banking .765
Employees Responsiveness .712
Atm multiples .655
Bank location .584
Updates .785
Policies and procedure -.639 .610
Problem solving .602
Time bound

Inference