SERVICIO NACIONAL DE APRENDIZAJE SENA

CENTRO COMERCIO Y SERVICIOS

REGIONAL TOLIMA PROGRAMA
BILINGUISMO

NAME:
PROGRAM:
FICHA:

CUSTOMER SERVICE
1.Find information about what is customer service and draw a mind map about it

1.Consulte acerca del servicio al cliente, haga un mapa mental en donde resuma
lo aprendido

2.Conduct a research on the most successful customer service cases in the world,
choose one of them and make a short description in English about the situation

2.Encuentre un caso exitoso de servicio al cliente de un empresa alrededor del

mundo, haga una breve descripción acerca de la situación.

Example / Ejemplo:

Starbucks Employee Learns Sign Language to Better

Serve a Deaf Customer
For Ibby Piracha, being deaf made the customer journey at his favorite
Starbucks in Leesburg, Virginia a bit of a challenge. Barista Krystal
Payne wanted to ease Ibby’s burden and make his customer
experience effortless. So in her down time, she did some studying.

One day, she handed Ibby a note: I’ve been learning ASL, (American
Sign Language), just so you can have the same experience as
everyone else. Ibby was so overwhelmed by the gesture, he had the
note framed. Krystal explained her decision this way. “If he’s a regular,
and I want to make that connection with my regulars, I should be able
to at least ask him what-he-wants-to-drink.”

Taken from: https://www.elitereaders.com/starbucks-barista-learns-sign-language/

 SERVICIO NACIONAL DE APRENDIZAJE SENA
CENTRO COMERCIO Y SERVICIOS
REGIONAL TOLIMA PROGRAMA
BILINGUISMO

Taken from: https://www.elitereaders.com/starbucks-barista-learns-sign-language/