SERVICIO NACIONAL DE APRENDIZAJE SENA

CENTRO COMERCIO Y SERVICIOS

REGIONAL TOLIMA PROGRAMA
BILINGUISMO

NAME:
PROGRAM:
FICHA:

CUSTOMER SERVICE
1.COMPLETE THE FOLLOWING TEST ABOUT CUSTOMER SERVICES WITH
ONE OF THE WORDS BELOW:

REPEAT MISS CALL CONDUCT EXTRA

PERSONALIZED KEEP AVAILABLE COMPLAINTS
MEET REFUND OFFER ENCOURAGE

The golden rule for a good customer service is that you should
never________ a phone call. That is to say, there should be always
someone _________ to pick up the phone. Nowadays, many
companies have set up a ________ centre to the ________ needs of
customers.

Another important rule that should be taken into account is that your
customers always want a reliable service, so never forget to ________
to your delivery dates and that will make you get _________ business
from your customers.

If you want to improve your service, you should also ______ surveys
periodically to know your customers opinion and learn from their
feedback.
Deal with ________ quickly and if you have to give a _______, do it
with a smile.

Finally, you should remember that your customers will feel more
important if you ______ them a service, _______ so do it and
 SERVICIO NACIONAL DE APRENDIZAJE SENA
CENTRO COMERCIO Y SERVICIOS
REGIONAL TOLIMA PROGRAMA
BILINGUISMO

_________ their loyalty by offering them something ___________

from time to time.

2. SEARCH FIVE OF THE VERBS IN THE PREVIOUS EXERCISE IN THIS

WORDSEARCH:
SERVICIO NACIONAL DE APRENDIZAJE SENA
CENTRO COMERCIO Y SERVICIOS
REGIONAL TOLIMA PROGRAMA
BILINGUISMO