NAME: Ahmer sayyam

Registration no: L1f16bbam0085

Question N0 1: Are emotions rational? How would you differentiate emotions and
moods? How emotional labor affects employees.
Answer:
Well when we talk about the emotions and moods both have nothing to do at work
place or so to speak business does not consider emotions and moods the people have either
positive or negative. Although the business does not consider the emotions and moods, people
hold emotions so it’s difficult to make emotions free place in the midst of people.

Myth of rationality – emotions were the antithesis of rationality and should not be seen in the
workplace
Emotions are disruptive, Negative-frustrate the performance of employee, rarely constructive-
enhance performance.
Moods can last for hours while emotions last anywhere from seconds to minutes at most. This is
why it’s typically easier to identify emotional triggers but difficult to pinpoint the trigger for our
moods. Moods also don’t have their own unique facial expressions whereas the universal
emotions do. Actually emotions are short time feelings that can come from a known because on
the other hand moods are feelings that are longer lasting then emotions. Emotions are like happy,
sad and prideful while moods are either positive or negative.
Emotions:
 Caused by specific event.
 Very brief in duration (seconds or minutes)
 Specific and numerous in nature-anger, fear, sadness, happiness, disgust, surprise
 Usually accompanied by distinct facial expressions
 Action oriented in nature

Moods:
 Cause is often general and unclear
 Last longer than emotions (hours or days)
 More general-positive and negative
 Generally not indicated by distinct expressions
 Cognitive in nature
The Impact Emotional labor has on employees:
When we talk about an employee’s
expression of organizationally desired emotions during interpersonal transactions at work
Emotional Dissonance:
Is when an employee has to project one emotion while simultaneously
feeling another.

Types of emotions:
 Felt: The individual’s actual emotions Actual feelings
 In-born
 Natural response

Displayed: A required or appropriate emotions

 Emotion exhibited
 Desired, organizational requirements.
 Learned

 Surface Acting: displaying appropriately but not feeling those emotions internally
 Deep Acting: changing internal feelings to match display rules-very stressful