People & Culture Specialist

Leadership level Leading Self

Job level Level 4

Job family Human Resources

Division / department People & Culture

Reports to manager job title People & Culture Specialist Advice and Consulting Lead

Number of direct reports 0

Financial accountabilities 0

Key relationships Within P&C: P&C Specialist Advice & Consulting team, People
Solutions & Change Team, P&C Business Partners and CoE Teams.

Within AMP: Business Leaders, Employees, Communication &

Change Managers, Group Legal
External: Relevant industry associations, networks & forums

Location of role Sydney

The AMP Promise & Our Strategy to Help

AMP’s vision is to be Australia’s and New Zealand’s favourite financial services company by 2020.

Our company was founded in 1849 on a simple promise - to provide financial security so people could
live with dignity. Our promise is to help people own tomorrow.

Helping people: it’s why we began more than 160 years ago, and why we continue. Helping people
own tomorrow is a powerful purpose. It has the capacity to make us the company that so many people
trust and recommend that we become Australia’s and New Zealand’s favourite financial services
company. That’s what we are aiming for by 2020.

AMP’s Culture – Bringing our Promise to life

Our Promise is help people own tomorrow, and our Practices bring our Promise and customer
experience to life.

AMP’s six simple practices were formed from really listening to our customers, and they define the
way we work together to help our customers. They inform our thinking, actions and decisions; the
design of every offer, process and system; and every customer experience.
Together, the six AMP practices describe how we work at AMP to deliver the experience our
customers want:

Our customers are at the core of AMP’s culture. We believe that what’s best for our customer is what
is best for our business. We have profound empathy for our customers. We deeply understand their
needs, goals, challenges and hopes. We’re obsessed with helping our customers live their best
life, because that’s how we define our own success.

AMP employees understand how their work contributes to the strategy and creates customer value.
Professionalism and integrity are core to the way we work, we collaborate across the business in
service of our customer. We eliminate non-value work that doesen’t align and quickly learn and adapt
to achieve better outcomes.

Description of department/division

People & Culture Function

AMP believes our people are the most important factor in our success. As a team, People & Culture
works to create business advantage through our people.

AMP will have high-quality leaders and a workplace culture that drives business performance. We will
have depth of great talent at all levels of the organisation, plus industry leading talent in critical roles.
We will develop existing capabilities, while growing new capabilities to take advantage of changing
environments and work together to achieve excellence in strategic insight, technical HR capability and
operational efficiency.

How we practice - As one People & Culture team, we share a common purpose to deliver strategic
insight, industry leading advice and efficient and effective services through a multi channel delivery
strategy. We invest the majority of our resources and time in areas that provide the most value and
enable our business to deliver on its growth agenda, driving a more collaborative and customer
focused AMP. We ensure the delivery of People & Culture services across the AMP value chain is
reflective of customer value and shareholder return.
We will ensure that our Leaders have the capability and the information they need to manage and
develop their people. In turn we will run a scalable and flexible model that will adapt with the business
across different geographies and into future growth opportunities.

We will ensure all AMP employees have access to the information they need to manage their day to
day roles, navigate the organization and to develop their careers.

We will invest in our People & Culture practitioners so they can deliver this model to the business and
they will have the opportunity to grow in their careers and work on enterprise wide initiatives.

Purpose of the role

The purpose of this role is to:

 provide specialist advice, coaching and governance services to employees, leaders and P&C
team members on complex people related matters;
 act as a subject matter expert on relevant strategic and BAU initiatives where advice and
contribution are required;
 work with the team to enable the effective implementation of People & Culture priorities and
BU specific initiatives in line with the people strategy.

Main focus areas

 Provide options, specialist risk-based advice (including the provision of relevant documentation),
coaching and governance services to leaders, employees and P&C on complex people related
matters.
 End to end responsibility of workplace complaints (including investigations).
 Contribute to the develop, review and improvement of AMP’s employment frameworks (EAs,
policies and guidelines and employment contracts).
 People strategy delivery by supporting leaders with HR cyclical processes including remuneration
review, engagement survey, talent management.
 Provide advice on and support workforce transition activities.
 Manage the provision of AMP internal and external specialist advice services in consultation with
the business.
 Use insights from specific business units/group functions to provide proactive support to leaders to
improve their leadership performance, team performance and business results.
 Maintain all online content to ensure it is relevant and current.
 Become a subject matter expert on your allocated portfolio of work (portfolios currently include;
Work, Health & Safety and Workers Compensation, Visa/Immigration, Policies, Team Reporting
and Union Relationship).
 From time to time you will also be required to undertake the following:
o Supporting the implementation of the prioritised People Strategy initiatives and core
activities across the roadmap;
o Supporting the embedding of P&C CoE initiatives into the business; and
o Supporting various people initiatives as required.
 Foster, contribute to and support knowledge sharing and collaborative behaviours across the
team.
 Keep abreast of the latest relevant legislative and compliance requirements and build awareness
of the impact on AMP amongst the HR community.
 Support the P&C Specialist Advice & Consulting team Lead and Head of P&C Specialist Advice &
Consulting as required
Role specific capabilities

 High level of generalist knowledge and the ability to interpret legislation, regulations, Awards,
industrial instruments together with policy and procedures
 Excellent interpersonal and influencing skills with the ability to interact proactively with people
leaders and employees at all levels of the organisation
 Strong customer relationship management skills
 Discretion, integrity and open-mindedness critical
 Demonstrated success in negotiation and conflict resolution
 Good coaching and collaboration skills
 Good analytical and problem solving skills
 Good organisational and administrative skills, strong attention to detail and ability to work
autonomously and take direction as required
 Excellent written and oral communication skills
 Ability to understand AMP people and business strategy

Experience required

 Strong generalist knowledge and experience across all HR disciplines

Qualification/s required

 Relevant tertiary qualifications or equivalent relevant experience