ISABELA STATE UNIVERSITY

Citizens Charter

A university or people and nature

TABLE OF CONTENTS
Vision, Mission and Core Values ………….. 2

Core Values ………… 3

Performance Pledge ………….. 4

Feedback and Redress Mechanisms ………….. 5

List of ISU Frontline Services

o Registrar’s Office ………….. 6

o Office of the Student Services ………….. 7
o Finance Services ………….. 8
o Infirmary ………….. 9
o Records/HRM Office ………….. 9
o Campus Business Affairs Office ………….. 10
o Library ………….. 10

Services Feedback Form

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We, the ISABELA STATE UNIVERSITY employees, pledge to serve our
students and other clients with utmost dedication and excellent service
by way of timely and prompt execution of our frontline services
through:
 Visible, adequate and accurate information guides;
 Equal treatment to students and other clients;
 Responsive to feedbacks; and
 Transparency in all transactions

We believe that we are “University for People and Nature”

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Please let us know how we have served you through any of the
following:
 Accomplish our Feedback Form available in the offices and
put in the drop box at the Information Table or the
Mamamayan Muna Action Center
 Send your feedback through e-mail:
isucitizenscharter@yahoo.com
 Talk to our OFFICER OF THE DAY
If you are not satisfied with our service, your written/verbal complaints
shall immediately be attended to by the Officer of the Day at the Public
Assistance and Complaints Desk.
THANK YOU for helping us continuously improve our services

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REGISTRAR’S OFFICE
o Admission of new students, transferees and continuing students
o Registration of new freshman/transferees and continuing
students
o Adding/dropping/changing of subjects
o Evaluation of records of students
o Application for graduation
o Issuance of requested academic documents

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OFFICE OF THE STUDENT SERVICES (OSA)
o College Admission Test
o Psychological Testing for Job Placement
o Psychological Testing for College Students
o Issuance of Certificate of Good Moral Character and Affidavit
of Loss
o Guidance and Counseling Services
o Student Housing Unit
o Signing of Activity Permit
o Signing of Annual Clearance
o Vocational and Placement Services

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FINANCE SERVICES

o Determination of Outstanding Balance for Scholars

o Signing of Clearance
o Collection of Fees
o Issuance of examination permits
o Payment of ID

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INFIRMARY
o Availment of Health Services for both medical and dental

RECORDS/HRM OFFICE
o Issuance of Service Records
o Authentication of Documents
o Issuance of Certificate of Appearance
o Issuance of Various Certifications

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CAMPUS BUSINESS AFFAIRS OFFICE
o Issuance of ID to incoming freshmen students
o Re-issue of ID due to lost/damaged ID
o Purchase of uniform

LIBRARY
o Issuance of Borrower’s & Internet Card
o Borrowing/Loaning of Books
o Internet Services
o Signing of Clearance

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students

What are the requirements:

For Freshmen : High School Report Card and/or Form 137; Birth Certificate; Good Moral Character; and duly
accomplished Admission Form
For Transferee Students : Transfer Credentials; Birth Certificate; Certificate of Good Moral Character; and duly accomplished
Admission Form
Old Students : Certification of Grades and duly accomplished Pre-enrollment Form
Duration : One (1) minute

How to avail of the Service:

Step Applicant/Client Office Activity Duration of Activity Person In-Charge

1 Submission of required Receipt and evaluation the  Ambrocia A. GAffud

documents documents/credentials 1 minute  Maylene Manuzon
 Albino Gandia
 Caroline Ruiz
 Wilma Panganiban
 Jonathan Donato
 Rowena Aquino

End Transaction(REGISTRAR)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Incoming Freshman/Transferees/Continuing Students
What are the requirements:
Duly accomplished Admission Form; Pre-Registration; and Official Receipt
Duration : Five (5) minutes
How to avail of the service:

Step Applicant/Client Office Activity Duration of Person In-Charge

Activity
1 Submission of duly Encode/counterchecks subjects 1 minute per Maylene manuzon
accomplished admission form to be enrolled, assess fee and student Albino Gandia
print Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Continuing students shall present Encode/countercheck subjects to 1 minute per Maylene Manuzon
the pre-registration form signed be enrolled, assess fee and print student Albino Gandia
by the registration adviser Caroline Ruiz
Jonathan Donato
Rowena Aquino
3 Payment of assessed fee at the Receive payment of fee and 1 minute per Amelia Martinez
Cashier’s Office Issue Official Receipt student Genevive Garcia
Eva Caingat
Joy Lily Rueda
End of Transaction (Registrar)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Duly accomplished adding/dropping/changing form and Official Receipt
Duration : Four (4) minutes
How to avail of the service:
Step Applicant/Client Office Activity Duration of Fees and Person In-Charge
Activity Charges
1 Secure Issue dropping/changing/adding form 1 minute /student Wilma Panganiban
dropping/changing/adding to the students
form at the Registrar’s Office
2 Pay the adding fee at the Check the form and issue OR 1 minute per P20.00 for Amelia Martinez
Cashier’s Office student adding fee Genevive Garcia
only Eva Caingat
Joy Lily Rueda
Adonis Angoluan
3 Fill up the Check the OR and the form if duly 1 minute Wilma Panganiban
dropping/changing/adding signed by the student & subject teacher Rowena Aquino
form with recommending approval by the Jonathan Donato
Registration Adviser, and noted by the Caroline Ruiz
Dean
4 Submit form and wait for the Approve, rectify and encode the 1 minute Mylene Manuzon
approval of the added, dropped, changed subjects in Albino Gandia
registrar/evaluator the automation Ambrocia Gaffud
Jonathan Donato
End of Transaction (REGISTRAR)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Application for evaluation
Duration : Twenty (20) minutes
How to avail of the Service:

Step Applicant/Client Office Activity Duration of Activity Person In-Charge

1 Submit application for Receive application for evaluation 20 minutes Mylene Manuzon
evaluation and update record of deficiencies of Albino Gandia
students; Evaluate student’s records Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Wait and receive the Provide the list of deficiencies to be 30 seconds Mylene Manuzon
result of evaluation settled/ Albino Gandia
Release of the evaluation result Caroline Ruiz
Jonathan Donato
Rowena Aquino
End of Transaction (REGISTRAR)

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Schedule of Availability of Service
 Monday to Friday
 8:00am – 5:00pm
Who may avail of the Service:
 Graduating Students of ISU
What are the requirements:
 Application for Graduation
Duration : One (1) minute for submission of application only
How to avail of the service:
Step Applicant/Client
1 Submit duly accomplished
application form for
graduation
2 Submit the final list of candidate
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Office Activity
Receive application form for
graduation to be evaluated and
deliberation
for graduation at the Dean’s
Office on a scheduled date
End of Transaction (REGISTRAR)
Duration of Activity Person In-Charge
1 minute  Ambrocia Gaffud
 Mylene Manuzon
 Albino Gandia
 Wilma Panganiban
 Caroline Ruiz
 Jonathan Donato
 Rowena Aquino
1 week before the  Ambrocia Gaffud
scheduled college council  Mylene Manuzon
meeting  Albino Gandia
 Wilma Panganiban
 Caroline Ruiz
 Jonathan Donato
 Rowena Aquino
 (TOR, Diploma, Certification, Indorsement Honorable Dismissal, Certificate of Authenticity and Verification)

Schedule of Availability of Service

Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
University Clearance and Official Receipts
Duration : Depends (please see duration)
How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Charges Person In-Charge
Activity
1 Secure clearance form Issue clearance form to 1 minute/client Ambrocia Gaffud
requesting party/client and Mylene Manuzon
instruct the process of signing Albino Gandia
clearance Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
2 Pay the required fee for Receive payment and issue 1 minute/client TOR – 50.00 Amelia Martinez
the requested academic official receipt Diploma – 100.00 Genevive Garcia
document at the Cashier’s Certification – Eva Caingat
Office 30.00 Joy Lily Rueda
Hon.Dismissal- Adonis Angoluan
30.00
Authentication-
100.00

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3 Submit duly signed Receive duly accomplished 1 minute/client Ambrocia Gaffud
clearance to the evaluator clearance form and official Mylene Manuzon
receipt Albino Gandia
Wilma Panganiban
Caroline Ruiz
Jonathan Donato
Rowena Aquino
4 Present the Official Issuance of requested Ambrocia Gaffud
Receipt documents After 15 Mylene Manuzon
TOR working days Albino Gandia
5 minutes Wilma Panganiban
Certification 10 minutes Caroline Ruiz
Honorable Dismissal 1 hour Jonathan Donato
CAV/Indorsement Rowena Aquino
End of Transaction

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 Schedule of Availability of Service:
Monday to Friday, before the 1st Semester (Last week of February-May) & Before the Second Semester (2nd week of September-October)
8:00am – 5:00pm
Who may avail of the Service:
Incoming Freshman and Transfer students
What are the requirements:
For Incoming Freshman : Form 137 (High School Card); Certificate of Good Moral Character; Result of NAT; 4 pcs 2x2 ID picture,
Photocopy of NSO Birth Certificate
For Transfer Student : Honorable Dismissal; Transcript of Records/Certificate of Grades; Certificate of Good Moral Character;
Photocopy of NSO Birth Certificate; 4 pcs 2x2 ID picture,
Duration : 1 hour and 35 minutes
How to avail of the service:
Step Applicant/Client Office Activity Duration of Activity Fees and Person In-Charge
Charges
1 Assist client and issue the following 10 minutes/student Lilibeth L. Sanchez
documents: Rey V. Umayam
Entrance Application,
Admission
Student Cumulative Record Form
2 Fill – out the forms issued 10 minutes/student 100.00 Php Amelia Martinez
and proceed to cashier’s Genevive Garcia
office for payment Eva Caingat
Joy Lily Rueda
Adonis Angoluan
3 Submit filled up Entrance Collect the Admission and Student 3 minutes/student Lilibeth L. Sanchez
application, admission and Cumulative record and/or for Testing Rey V. Umayam
Student Cumulative record Fee
form and official receipt
for Testing Fee
4 Schedule the College Admission Test 2 minutes/student Lilibeth L. Sanchez

5 Take the College Administer College Admission Test 1 hour/student Lilibeth L. Sanchez

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 Admission Test on date &
time scheduled
6 Wait for the
announcement for the
release of Test results
7 Submit requirements
needed for enrollment
*Releasing of test results may vary depending on the number of clients in a day.
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Tomasa T. Lania
Announce the schedule for the release 5 minutes/student Lilibeth L. Sanchez
of test results Tomasa T. Lania
Specify requirements/Issue Enrollment
Requirement Form
Evaluate requirements and release test 5 minutes/student Lilibeth L. Sanchez
result Tomasa T. Lania
Direct the client to the next step of
enrollment process
End of Transaction (OSA)
 Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Applicants for employment in ISU and/or other requesting agencies i.e. Adventist Hospital, Bombo Radyo
What are the requirements:
Request letter
Duration : 4 days depending on the scheduled date and time of examination
How to avail of the service:
Step Applicant/Client Office Activity Duration of Activity Fees and Person In-Charge
Charges
1 Submit request letter from the Evaluate the request and set the 5 minutes/student  Lilibeth L. Sanchez
agency/office schedule of examination
2 Pay the testing fee at the Collect the payment & issue OR 5 minutes/student P250.00  Amelia Martinez
Cashier’s office  Genevive Garcia
 Eva Caingat
 Joy Lily Rueda
 Adonis Angoluan
3 Submit the Official Receipt for Collect the Official receipt and 3 minutes/student  Lilibeth L. Sanchez
Testing Fee schedule the examination
4 Take the examination on Administer the examination Depends on the type  Lilibeth L. Sanchez
specified time or date of test and number
of test to conduct
5 Check and prepare the 3 days  Lilibeth L. Sanchez
psychological test results
6 Secure the test results and Release the result to the 2 minutes/student  Lilibeth L. Sanchez
interpretations client/requesting agency
End of Transaction (OSA)

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 Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Request letter for group testing per college
Assessment form and school ID for individual testing
Duration : 1 hour 50 minutes
How to avail of the service:
Step Applicant/Client Office Activity Duration of Fees and Person In-Charge
Activity Charges
INDIVIDUAL TESTING
1 Present school ID and Check ID and assessment form 1 minute/client  Lilibeth L. Sanchez
assessment form
2 Schedule test administration 2 minutes/client  Lilibeth L. Sanchez
3 Go back to testing unit on Conduct psychological test 1 hour/test  Lilibeth L. Sanchez
scheduled time and date for
examination
Fill-out the log book Log-in transaction 1 minute /client  Lilibeth L. Sanchez
4 Announce the release of test 1 minute/client  Lilibeth L. Sanchez
result
5 Go back for the scheduled Interpret test results to students 45 minutes  Lilibeth L. Sanchez
release of test and receive and conduct counseling if  Tomasa T. Lania
test results needed
End of Transaction (OSA)

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 Schedule of Availability of Service:
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU students
What are the requirements:
Request letter for group testing per college
Assessment form and school ID for individual testing
Duration : 1 hour 50 minutes
How to avail of the service
Step Applicant/Client Office Activity Duration of Fees and Charges Person In-Charge
Activity
GROUP TESTING PER COLLEGE
1 Prepare a communication letter 30 minutes Lilibeth L. Sanchez
addressed to the Dean for the
administration and schedule of
psychological test.
2 Float the communication letter to 1 hour Lilibeth L. Sanchez
all concerned offices; Rey V. Umayam
Schedule test administration.
3 Report to testing unit on Venue and schedule of testing 1 hour/test Lilibeth L. Sanchez
scheduled time and date for depends on the arrangement Depends on the
examination; between the Dean and the Chief of type of test
the Testing Unit; administered
Fill-out the log book Conduct Psychological Test
4 Check and Interpret the test; 2 weeks Lilibeth L. Sanchez
Make summary report of the result.
Submit summary to all concerned 1 hour Lilibeth L. Sanchez
colleges

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5 Receive the test result on Post announcements to all colleges 30 minutes Lilibeth L. Sanchez
scheduled date for individual dissemination of test Tomasa T. Lania
results
End of Transaction (OSA)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Currently Enrolled students: Assessment
Graduate students who will transfer : Duly signed clearance
Duration : 10 minutes
How to avail of the service:

Step Applicant/Client Office Activity Duration of Activity Fees and Charges Person In-Charge

1 Pay certification fee Collect payment and issue 2 minutes P20.00 Amelia Martinez
OR Genevive Garcia
Eva Caingat
Joy Lily Rueda
Adonis Angoluan
2 -Present the OR and clearance -Collect the OR and check 1 minute Lilibeth L. Sanchez
(Graduate and transfer students) the clearance Tomasa T. Lania
-Submit OR and present current - Collect the OR and check Rey V. Umayam
assessment (for currently enrolled the assessment
students)
3 Print the requested 5 minutes Lilibeth L. Sanchez
document (GMRC or Tomasa T. Lania
affidavit of lost) Rey V. Umayam
4 Receive the GMRC/Affidavit of Loss Sign and release the 1 minute Lilibeth L. Sanchez
document Tomasa T. Lania

5 Sign at the Log-Book Log the transaction 1 minute Lilibeth L. Sanchez

Tomasa T. Lania
Rey V. Umayam
End of Transaction OSA)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Walk –in clients : School ID
Referred clients : School ID, Referral Form
Shifters/Changing of Courses: Shifting Form, Certification of Grades
Issuance of admission Slip for Tardiness and Absenteeism: Excuse letter from parents and medical certificate
Duration :
Individual Counseling : 1 hour 20 minutes
Referral Consultation : 1 hour 30 minutes
Shifting/Changing of Courses: 1 hour
Issuance of Admission Form for Tardiness and absenteeism : 15 minutes
How to avail of the service:
Step Applicant/Client Office Activity Duration of Activity Person In-Charge

INDIVIDUAL COUNSELING
1 -Visit the Guidance counselor for Received queries and do initial 30 minutes Lilibeth L. Sanchez
inquiries and request for counseling; interview Tomasa T. Lania
-Fill-out the counseling log-book
2 Schedule the date and time of 5 minutes Lilibeth L. Sanchez
counseling Tomasa T. Lania
3 Attend counseling session on specified Conduct counseling session 45 minutes Lilibeth L. Sanchez
time and date Tomasa T. Lania
End of Transaction (OSA)
REFERRAL/CONSULTATION
1 -Referring party fills up the referral form; -Received the referral form. 15 minutes Lilibeth L. Sanchez
-Fill-out the counseling log-book - Do initial interview with the referring Tomasa T. Lania
party
2 Issue call slip to the student through the 30 minutes Lilibeth L. Sanchez

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 adviser or the guidance coordinator Tomasa T. Lania
3 Conduct counseling on the scheduled time 45 minutes Lilibeth L. Sanchez
and date given to the referred student Tomasa T. Lania
End of Transaction (OSA)
SHIFTING/CHANGING OF COURSES
1 -Bring the duly signed shifting form by the -Received shifting form from the student. 2 minutes Lilibeth L. Sanchez
Department Chairman and College Dean Tomasa T. Lania
to the guidance office;
-Sign in at the log-book
2 -Interview the student for reasons for 10 minutes Lilibeth L. Sanchez
shifting; Tomasa T. Lania
- Explain other requirements for shifting.
3 -Conduct interest test if needed. 45 minutes Lilibeth L. Sanchez
-Check and prepare results Tomasa T. Lania
4 Sign the shifting form and direct the student 2 minutes Lilibeth L. Sanchez
for the next step. Tomasa T. Lania
End of Transaction (OSA)
ISSUANCE OF ADMISSION FORM
1 -Sign in at the log book -Issue admission form to the client 2 minutes Lilibeth L. Sanchez
-Secure admission slip from the guidance Tomasa T. Lania
counselor
2 -Fill up the admission form; -Interview the student about reasons for 10 minutes Lilibeth L. Sanchez
- Attached documents as proof for stated absences/tardiness Tomasa T. Lania
reason;
- Submit the document
3 Sign and release the admission form 2 minutes Lilibeth L. Sanchez
Tomasa T. Lania
End of Transaction (OSA)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Freshmen and Transfer students
What are the requirements:
Photocopy of Certificate of Good Moral Character, Form 137/138 and one (1) piece 2x2 ID picture
Duration : 10 days and 15 minutes

How to avail of the service:

Step Applicant/Client Office Activity Duration of Activity Fees and Person In-Charge
Charges
1 -Proceed to the Student Housing Unit to check - Check the requirements of the 15 minutes Tomasa T. Lania
the list with the address area and type of applicant;
boarding accredited BH/Dormitories. - Issue Form
-Secure a form

2 Submit accomplished form and requirements -Accept the form and 15 minutes Tomasa T. Lania
requirements.
- Instruct the applicant to proceed
for the selected boarding
house/dormitory.
3 Issue endorsement letter to the 5 minutes Tomasa T. Lania
dorm manager through a lodging
permit
4 Follow up students 10 working days Tomasa T. Lania
accommodation based on the
Summary List of Dorm Occupants
submitted by the Accredited
Boarding Houses
End of Transaction (OSA)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Student Organizations

What are the requirements:

Activity Permit
Duration : 2 minutes

How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Person In-Charge
Activity Charges
1 Present the activity permit signed by Check the Student permit 5 minutes Frederick Von Ibasco
the Student organization president, if properly signed by the
College Dean, and Student authorities.
Organization Adviser.
2 Signing of Activity Permit 1 minute/client Frederick Von Ibasco
John N. Cabansag
End of Transaction (OSA)

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 Schedule of Availability of Service:

Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:

ISU Student
What are the requirements:

Annual Clearance
Duration : 2 minutes

How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Person In-Charge

Activity Charges
1 Present the Annual Clearance duly Check the clearance if 1 minute/client Rey V. Umayam
signed by the Department Chairman properly signed by
and the Dean authorities

2 Signing of Annual 1 minute/client Dr. John N. Cabansag

Clearance
End of Transaction (OSA)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Current and former students of the University
What are the requirements:
Transcript of records, Certificate of Good Moral Character, 2x2 picture and Resume
Duration : 15 minutes
How to avail of the service:
Step Applicant/Client Office Activity Duration of Activity Person In-Charge

1 Assist the client regarding their 1 minute/client Elsa G. Bayot

queries
2 Check available list of job Provide list of job opportunities and 10 minutes/client Elsa G. Bayot
opportunities and posted job requirements
vacancies
3 Provide necessary instructions to the 4 minutes Elsa G. Bayot
client
End of Transaction (OSA)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
All Students
What are the requirements:
Freshmen : Photocopy of High School Card; Certificate of Good Moral Character, assessment, Scholarship Contract and other
documents requested by the sponsoring agency
Old Students : Certification of Grades and other documents by the sponsoring agency.
Duration : 15 minutes
How to avail of the service:

Step Applicant/Client Office Activity Duration of Activity Person In-Charge

1 Secure scholarship form at the Issue Scholarship form 1 minute/client Elsa G. Bayot
Scholarship Unit
2 -Submit accomplished form Received and check forms and 5 minutes/client Elsa G. Bayot
-Present requirements requirements
- Duly accomplished scholarship
contract
3 Classify and process scholarship 4 minutes Elsa G. Bayot
discounts
4 -Include the name of the 5 minutes/client Elsa G. Bayot
student on the master list
-File scholarship documents
End of Transaction (OSA)

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 Schedule of Availability of Service
 Monday to Friday
 8:00am – 5:00pm
Who may avail of the Service:
 ISU Scholars
What are the requirements:
 School ID
Duration : Three (3) minutes
How to avail of the service:
Step Applicant/Client Office Activity Duration of Person In-Charge
Activity
1 Present valid student ID o Check if the student is included in the 3 minutes Deliarina Pintang
master list of approved scholarship Randy Gaffud
grant with sponsors/benefactors
o Open the SIAS automated student
ledger
o Determine if balance is not more than
the amount to be paid by the
scholarship benefactor otherwise, the
student is not allowed to enroll, if ok,
click “allow to enroll”
End of Transaction (Accounting)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
ISU Graduates
What are the requirements:
Clearance Form
Duration : Five (5) minutes (automation)
Fifteen (15) minutes (manual)
How to avail of the service:
Step Applicant/Client Office Activity Duration of Person In-Charge
Activity
1 For Automation - Present the Clearance for Open and print the automated student ledger and 3 minutes Deliarina Pintang
signature verify the balance, if none, the accounting In- Randy Gaffud
Charge affixes his initial

For ISU graduates, verify if graduation fee was Deliarina Pintang

already paid Randy Gaffud

Signs the Clearance Marilyn Z. Cureg

For Manual (Old students before automation) - Verify student registration form and master list for 15 minutes Deliarina Pintang
Present clearance for signature (manual request) student accounts from files (not included in the Randy Gaffud
automated accounting system)
If no balance, the accounting incharge affixes his
initial. Deliarina Pintang
Randy Gaffud
Signs Clearance
Marilyn Z. Cureg
End of Transaction (Accounting)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Employees (for service records and certifications)
ISU Students (for affidavit of loss)
What are the requirements:
Request Form
Duration : One (1) minute
How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Charges Person In-Charge
Activity
1 Pay to secure Official Receipt Receives payment and 1 minute Service Record and  Amelia Martinez
issue OR Certifications- P30.00  Genevive Garcia
Affidavit of Loss – P20.00  Eva Caingat
 Joy Lily Rueda
 Adonis Angoluan
End of Transaction (Cashier)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Matriculation Form and copy of previous OR
Duration : Four (4) minutes
How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Person In-Charge

Activity Charges
1 Present form to accounting office Re-assess fees 2 minutes Depends on o Deliarina Pintang
the balance o Randy Gaffud

2 Get the re-assessed forms and
proceed to Cashier’s Office for
payment
Receive payment and issue 2 minutes  Amelia Martinez
OR  Genevive Garcia
 Eva Caingat
 Joy Lily Rueda
 Adonis Angoluan

End of Transaction
(Cashier)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Students
What are the requirements:
Assessment Form
Duration : Two (2) minutes
How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Charges Person In-Charge
Activity
1 Pay accounts Receive payment, 2 minutes Depends upon the  Amelia Martinez
issue OR and permit balance to be paid  Genevive Garcia
 Eva Caingat
 Joy Lily Rueda
 Adonis Angoluan
End of Transaction
(Cashier)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
ISU Freshmen and Old Students
What are the requirements:
Enrollment Form (for freshmen)
Affidavit of Loss Form (for students who lost their ID)
Duration : One (1) minute
How to avail of the service:

Step Applicant/Client Office Activity Duration of Fees and Person In-Charge

1 o Pay accounts
o In case of lost ID, show
affidavit of loss
Activity Charges
o Receive payment, issue OR 1 minute P100.00  Amelia Martinez
o Verify Affidavit of Loss 1 minute  Genevive Garcia
 Eva Caingat
 Joy Lily Rueda
 Adonis Angoluan
End of Transaction (Cashier)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students currently enrolled at the Isabela State University
What are the requirements:
Valid ID
Duration : Twenty (20) minutes
How to avail of the service:
Step Patient/Client Office Activity Duration Person In-Charge
of Activity

1 Present Valid ID
2 Proceed to the Consultation
Room
3 Proceed to the Nurse
o Retrieve student’s medical records and takes necessary 5 minutes  Carolyn Gadduang
vital signs and charts the brief history of present illness  Daisy Anolin
 Ma. Elena Pascua
o Check up patient 10 minutes  Dr. Pastor Lopez, Jr.
o Explains the diagnosis of the disease
o Prescribes medicines and treatments needed
o Issues medical certificate or Parental Notification
o Does nursing intervention and laboratory procedures  Carolyn Gadduang
ordered by the physician  Daisy Anolin
o Dispense oral medications and gives instruction as to 15 minutes  Edison Co
dosage and frequency of medicines  Ma. Elena Pascua
o Health lectures on cure and prevention of acquired
disease
End of Transaction (Health Services)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students currently enrolled at the Isabela State University
What are the requirements:
Valid ID
Duration : Ten (10) minutes (without extraction)
Additional 1 hour if with extraction

How to avail of the service:

Step Patient/Client Office Activity Duration of Person In-Charge

Activity
1 Present Valid ID Retrieve student’s medical records and takes 5 minutes  Evelyn Medina
necessary vital signs and charts the brief history of
present illness
2 Proceed to the Dental Room o Examines patient and extracts tooth 1 hour  Antoinette Obina
o I gives Oral Prophylaxis  Evelyn Medina
3 Proceed to the Dentist I Dispense medications and gives instructions on the
medicines and how to take care of post extraction 5 minutes  Evelyn Medina
or oral prophylaxis
End of Transaction (Health Services)

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 Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Faculty and Staff of ISU
What are the requirements:
Official Receipt
Duration : Three (3) minutes
How to avail of the service:
Step Client Office Activity Duration of Fees and Person In-Charge
Activity Charges
1 Fill up the request form and  Amelia Martinez
proceed to the Cashier’s Office P30.00  Genevive Garcia
for payment  Eva Caingat
 Joy Lily Rueda
 Adonis Angoluan
2 Submit Official Receipt Verify Service Record of the 1 minute  Fenita Labitoria
requesting party
3 Prepare Service Record 1 minute  Fenita Labitoria
4  Print Service Record 30 seconds  Fenita Labitoria
 Signature of the  Corazon R. Batarao
University Records
Officer
5 Receive Service Record Release Service Record 30 seconds  Fenita Labitoria
Corazon R. Batarao
End of Transaction (Records Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU; Graduates of ISU; Authorized Representatives; Faculty and Staff of ISU
What are the requirements:
Official Receipt
**The photocopied TOR document for authentication should be initialed at the Registrar’s Office
Duration : Four (4) minutes
How to avail of the service:
Step Client Office Activity Duration of Activity Person In-Charge

1 Present the original copy of
document/record
Present the Official Receipt
2 Have it stamped by the
authentication unit of the Central
Records Office
3 Sign the documents
4 Receive the authenticated
documents
Verify authenticity of the 1 minute  Fenita Labitoria
document/record  Edsel Miguel
Stamp document/record 1 minute  Fenita Labitoria
 Edsel Miguel
1 minute  Corazon R. Batarao
Release the authenticated 30 seconds  Corazon R. Batarao
documents  Fenita Labitoria
 Edsel Miguel
End of Transaction (Records Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Officials, Faculty and Staff on OB from other Campuses and/or agencies
What are the requirements:
Travel Order
Duration : Two (2) minutes
How to avail of the service:
Step Client Office Activity Duration of Person In-Charge
Activity
1 Present Travel Order Verify the Travel Order 30 seconds Corazon R. Batarao
Fenita Labitoria
Edsel Miguel
2 Register at the Visitor’s Logbook Fill up the date of appearance 30 seconds Corazon R. Batarao
Fenita Labitoria
Edsel Miguel

3 Receive Certificate of Appearance Release Certificate of Appearance 30 seconds Corazon R. Batarao

Fenita Labitoria
Edsel Miguel
End of Transaction (Records Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Current and former employees of the University
What are the requirements:
Official Receipt
Duration : Five (5) minutes
How to avail of the service:
Step Client Office Activity Duration of Person In-Charge
Activity
1 Submit Official Receipt and Verify records according to the 2 minutes  Vicente B. Mamauag
fill-up the Request Slip request  Corazon R. Batarao
 Norma B. Delos Santos
 Georgina M. Dioses
2 Prepares Certification 2 minutes  Johoana B. Corbe
3 Signing of Clearance 30 seconds  Vicente B. Mamauag
 Corazon R. Batarao
 Norma B. Delos Santos
 Georgina M. Dioses
4 Receives the Requested Release the Certification 30 seconds  Johoana B. Corbe
Certification
End of Transaction (HRM Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Incoming freshmen students
What are the requirements:
Enrollment Form
Official Receipt
Duration : Six (6) minutes
How to avail of the service:
Step Client Office Activity Duration of Activity Person In-Charge

1 Present Registration Form and Check if payment of ID was included in 1 minute Aron James Salvador
Official Receipt the assessment form paid in the Cashier’s John Reyes
Office Ferlando Claravall
2 Fill-up ID application form Check if complete/correct data was filled 1 minute Aron James Salvador
up John Reyes
Ferlando Claravall
3 Picture Taking Prepare the camera for picture taking 1 minute Aron James Salvador
John Reyes
Ferlando Claravall
4 Sign for specimen signature Provide signature table for the student 1 minute Aron James Salvador
John Reyes
Ferlando Claravall
5 Receive the ID Print the student ID 2 minutes Aron James Salvador
John Reyes
Ferlando Claravall
End of Transaction (CBAO Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Incoming freshmen students
What are the requirements:
Affidavit of Loss
Official Receipt
Damaged ID (for issuance of damage ID only)
Duration : Five (5) minutes
How to avail of the service:
Step Client Office Activity Duration of Person In-Charge
Activity
1 Submit OR and Affidavit of Loss Check the OR and the Affidavit of 1 minute Aron James Salvador
Loss John Reyes
Ferlando Claravall

2 Picture Taking Prepare the camera for picture 1 minute Aron James Salvador
taking John Reyes
Ferlando Claravall

3 Sign for specimen signature Provide signature table for the 1 minute Aron James Salvador
student John Reyes
Ferlando Claravall
4 Receive the ID Print the student ID 2 minutes Aron James Salvador
John Reyes
Ferlando Claravall

End of Transaction (CBAO Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Official Receipt
Duration : Depends upon the availability of the Uniform
How to avail of the service:
Step Client Office Activity Duration of Fees and Charges Person In-Charge
Activity
1 Pay Uniform for PE, Polo Collect Payment and 2 minutes PE T-shirt and jogging Leonila Maglines
and Textile Uniform Issue OR to student pants-P330.00 Nenita Genove
Polo – P215.00
NSTP-P135.00
2 Specify the size of PE and Record the size of 1 minute Nenita Genove
polo students Jo Ann Lim
3 Wait for the release of the Order size of uniform Atleast 2 Leonila Maglines
uniform to suppliers weeks Nenita Genove
Jo Ann Lim
4 Receive the ordered Release the uniform 2 minutes Leonila Maglines
Uniform based on the size as Nenita Genove
ordered Jo Ann Lim
End of Transaction (CBAO Office)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Assessment Form
Duration : Three (3) minutes
How to avail of the service:

Step Client Office Activity Duration of Person In-Charge

Activity

1 Show assessment form Validate assessment form, record in 2 minutes Hyacinth A. Villanueva
the log book and fill-up form for
release
2 Receive Borrowers Card and Issue Borrower’s &Internet Card 30 seconds Hyacinth A. Villanueva
Internet Card
In Case of Lost Borrower’s Card (BC)
Secure an Affidavit of Loss from
OSA
End of Transaction (Library)

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Schedule of Availability of Service
Monday to Saturday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Borrower’s Card with picture
Duration : Three (3) minutes
How to avail of the service:

Step Client Office Activity Duration of Person In-Charge

Activity

1 Show Borrower’s Card Validate Borrower’s Card 1 minute Carmelyn Lachica

2 Receive the Book and sign in the Fill up the Borrower’s Card and release 2 minutes Carmelyn Lachica
logbook and card the book to the student
End of Transaction (Library)

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Schedule of Availability of Service
Monday to Saturday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
Internet Card
Duration : Three (3) minutes
How to avail of the service:

Step Client Office Activity Duration of Person In-Charge

Activity

1 Show Internet Card Validate Internet Card 1 minute Merelisa R. Concordia

2 Sign in the logbook and may start Assist student in using the net 1 minute Merelisa R. Concordia
using the net in the internet room

End of Transaction (Library)

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Schedule of Availability of Service
Monday to Friday
8:00am – 5:00pm
Who may avail of the Service:
Students of ISU
What are the requirements:
School ID and Borrower’s Card
Duration : Two (2) minutes
How to avail of the service:

Step Client Office Activity Duration of Person In-Charge

Activity

1 Show ID and Borrower’s Card Verify Borrower’s Card if no 1 minute Ruby A. Lumaban
liability in the Library Aileen J. Lagmay
2 Receive Clearance Signs the clearance if no liability 1 minute Ruby A. Lumaban
and make remarks if client has Aileen J. Lagmay
liability
End of Transaction (Library)

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