Organizational Behaviour Lecturer: Nguyễn Duy Ly

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Individual Assignment
Organizational Behaviour

Topic: Think about a real situation that you witnessed and apply what you have
learned. You should come up with recommendations that would lead to
improvements in this sort of situation.

Lecturer: Nguyễn Duy Ly

Name: Đỗ Thu Trà

Student ID: HS140480 Subject: OBE101

Class: BA1405 Room No: 205L

Auther: Đỗ Thu Trà 1 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

Tables of Contents

A. Introduction……………………………………….3

B. Analysis and Finding

1. The situation…………………………………………...3

2. Literature review and analysis…………………………4

3. Recommendation………………………………………6

C. Conclusion………………………………………….7

D. References…………………………………………....7

Introduction

Auther: Đỗ Thu Trà 2 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

Organizational behavior is a subject for everyone who will work in an

organization. The course is not only interesting and useful for those who do
the management work, but an ordinary employee also needs to learn and
research to explain his behaviors in the organization. Organizational
behavior will tell us the factors that influence behaviors such as productivity,
absenteeism, transfer rates and job satisfaction. And in this essay, based on
the subject of organizational behavior, I will analyze a situation that I have
witnessed and feel quite shocked about. I will present two theories about
motivation and job satisfaction to better clarify the situation.

Analysis and Findings

I. The situation
More than a year ago, while waiting for my university entrance exam scores,
I found myself a part-time job. And the job I chose was to be an English
language advisor near my home. During a month of working there, I
witnessed a situation where I felt quite shocked by a female advertising staff
member and our manager. I learned that the advertising staff is very good in
her field, she often completes the tasks assigned by the boss, she even helps
the people who have difficulty in work around. However, her efforts were
hardly recognized by the manager. The manager often scolds and yells at her
whenever they have conflicting opinions at work, even when she has
completed the assigned tasks but the manager will still try to find any
mistake or manager will agree to the plan with an angry attitude. The
manager always gave her the hard work and forced her to finish it in a short
amount of time. She hasn't heard any advice or encouragement from her
boss. Because of this, her work performance is declining, she is only doing

Auther: Đỗ Thu Trà 3 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

the right job, even though she has less contact with people in the center. I
feel that her spirit and responsibility for her work are no longer the same.
And she's getting fed up with work, frustrated with her being yelled at by her
boss for trying her best. Eventually, she decided to move to another
department, a new manager, but her enthusiasm for the job was gone. She is
afraid that the same things will happen when working in the advertising
field. Satisfaction with her job has been greatly reduced. For this situation, I
was quite shocked because I saw the situation for the first time. However,
when I went to college, and I learned the subject of organizational behavior,
I learned that this is a situation related to managing people in businesses and
I understand this issue.

II. Literature review and analysis

In this essay, I choose two theories to be able to analyze the most detailed
situation. The first theory is motivation. Robbins and Judge (2010) identified
that motivation as the processes that account for an individual’s intensity,
direction, and persistence of effort toward attaining a goal. Besides,
motivation is the state of mind that pushes all human beings to perform
things with the highest spirit and with positivity. The leader will have to
ensure that every individual in the team and the organization is motivated
(Motivation theories, 2019). Leaders do not stand behind to push or prompt,
they must put themselves first, encourage people to accomplish the goals set
out. Regardless of how well the manager plans, organizes and inspects his
employees, he must support those activities by giving instructions to
everyone and good leadership. The leader must understand what human
motivation is and what makes them meet the low to high needs of the
employees, what they want when they contribute and accomplish the
common goals of the team function. When employees receive help from
their managers, they will feel the interest, they know the results of their labor
are recognized by the boss. Since then, employees will try a lot more for the
jobs they are assigned. Even getting the hard work doesn't make them give
up because they know that their manager will always be behind to help and

Auther: Đỗ Thu Trà 4 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

give advice when they need it. And vice versa, when their labor effort is not
recognized, without the support of managers, they will easily be
discouraged, from the shell of their work. According to Prachi Juneja (n.d.),
motivation is an important factor for individuals. However, in the situation I
mentioned above, the manager did not motivate the staff. Besides, he put
pressure on employees. The employee's labor is not recognized by him, not
even rewarded by the employee he is yelled at. Because he did not motivate
the employee, resulting in his employee not being respected, the employee
would not try anymore and eventually chose to leave his management.

The second theory is job satisfaction. According to Robbins and Judge

(2010) that job satisfaction when people speak of employee attitudes, which
describes a positive feeling about a job, resulting from an evaluation of its
characteristics. Additionally, Badubi (2017) held a similar view, defined job
satisfaction as sensation employees have about their work environment and
their expectations toward work. Job satisfaction is in regard to one’s feelings
or state-of-mind regarding the nature of their work (Maniksaly, n.d.). An
individual who has a love for the job is satisfied and satisfied, he or she will
actively participate in the work, do its best to complete it in the best possible
way, and assume that the result is successful. The work is most important to
people. Satisfaction at work will stick people who work with the
organization, the desire to maintain with the organization. On the other hand,
if employees are dissatisfied or unsatisfied, they will have a negative attitude
towards the business, working poorly, not enthusiastically, leaving the
organization, affecting productivity as well as efficiency, corporate
performance, even resulting in the psychology of other employees. I chose
this theory because the female employee who works in the field of
advertising was not satisfied with her job. She lost control of in the work she
was doing. From a person who loves work, always done well but just
because of being influenced by the working environment and the contrary of
the manager, she was under pressure from which she no longer felt attached
to the job. The boundary between job satisfaction and job dissatisfaction are

Auther: Đỗ Thu Trà 5 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

easily broken. Just a small impact on people's morale goes down and job
dissatisfaction goes up.

III. Recommendation
From the situation, I have witnessed and after I have learned organized
behavior, I will suggest some solutions for everyone. Firstly, former
managers should create conditions for their employees to have the most
complete working and development environment. He should motivate
employees with words of encouragement and help when they encounter
difficulties at work. When they have a good record, he should complement
them, acknowledge their contribution to the organization, or earn them
certificates of merit. If they make a big and significant contribution to the
organization, managers should reward, raise, and even propose promotions
to, their employees. By doing so, employees will feel respect for their
managers and from there they will try harder. Secondly, the new manager of
the employee who works as an ad. She should find out the needs of the
workers, find out the real reason for her staff attitude to work. Listening to
personal suggestions, satisfying needs as well as overcoming dissatisfaction
affects counting employees' enthusiastic attitude within the ability to allow.
Beside managers should care, encourage employees to work, protect the
rights of their employees. From there, the new manager will have the best
methods to help the employee return to being a person who is satisfied with
the job. Additionally, employees working in the field of advertising. If the
new manager is changed but her labor is still unrecognized, then she should
ask her colleagues to work with her, then reconsider herself, rethinks her
behavior and Individual attitudes towards managers. Finally, the employee
needs to improve the performance of the job, even more, to be able to assert
his competence with the manager.

Conclusion

Auther: Đỗ Thu Trà 6 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

Organizational behavior is becoming increasingly important in life. It helps

managers and employees change their perceptions and attitudes to behave
following the organization's goals and values. And in the situation I've
analyzed, it can be seen that motivation and job satisfaction always go hand
in hand. It is the most important element of managers and employees.
Therefore, every person at work needs to understand the principles and
theories in organizational behavior so that they can bring values and benefits
to themselves and the organization.

References

1. Robbins, P. S., & Judge, A. T. (2010). Essentials of Organizational

Behavior (10th ed.). New Jersey: Pearson Education.
2. Reuben, M. B. (2017). Theories of Motivation and Their Application
in Organizations: A Risk Analysis. Retrieved February 24, 2020, from
https://researchleap.com/theories-motivation-application-
organizations-risk-analysis/
3. Prachi, J. (n.d.). Important of Motivation. Retrieved February 25,
2020, from
https://www.managementstudyguide.com/importance_of_motivation.
htm
4. Maniksany, S. (n.d.). Job Satisfaction Theory. Retrieved February 25,
2020, from http://www.economicsdiscussion.net/human-resource-
management/job-satisfaction-theory/31947
5. Motivation Theories. (2019). Retrieved February 25, 2020, from
https://www.knowledgehut.com/tutorials/project-
management/motivation-theories

Auther: Đỗ Thu Trà 7 Class: BA1404

Organizational Behaviour Lecturer: Nguyễn Duy Ly

Auther: Đỗ Thu Trà 8 Class: BA1404