Saint Theresa College of Tandag, Inc.

Senior High School Department

Tandag City, Surigao del Sur

QUESTIONNAIRE

CUSTOMERS’ SATISFACTION OF THE SERVICES OFFERED BY THE TANDAG ELECTRIC

AND TELEPHONE COMPANY, INC. (TETCO)

I. RESPONDENT’S PROFILE
Name (Optional): ____________________________ Sex: ______________
Age: ______________ Occupation: ___________________________

II. Extent of satisfaction on the services offered by the Tandag

Electric and Telephone Company INC. (TETCO)
Direction: Please put a check mark ( ) that best describe the
extent of the customers satisfaction in the services offered by Tandag
Electric and Telephone Company, INC. using the indicated below.
Scale Range of weight mean Description
5 4.20-5.00 Very Much Satisfied
4 3.40-4.19 Much Satisfied
3 2.60-3.39 Satisfied
2 1.80-2.59 Less Satisfied
1 1.00-1.79 Not satisfied

Internet Connection 5 4 3 2 1
Efficient & fast installment of internet
connection
Offering good interest rate
The speed of Wi-Fi connection in the
respected location of installment
They handle every customer’s complain about
the speed of Wi-Fi very well
Efficient distribution of bills by the
staff assigned

Telephone

The quality or the clear tone of the

customer respondents in the telephone calls
 Saint Theresa College of Tandag, Inc.
Senior High School Department
Tandag City, Surigao del Sur

Effectiveness of the contact when connected

through the telephone calls
Efficient regulatory compliance of the
Telephone service
Efficient subtle of their tone allow the
conversation to have an easier flow
Cost-effective of bills regarding the
payment of the said service.

III. Problems Encountered

Direction: Please put a check mark ( ) that best describe the
degree of seriousness of the problems in the services offered by
Tandag Electric and Telephone Company, INC. using the indicated below.
Scale Range Description
5 4.20-5.00 Much Serious
4 3.40-4.19 More Serious
3 2.60-3.39 Moderately Serious
2 1.80-2.59 Less Serious
1 1.00-1.79 Not Serious

Problems 5 4 3 2 1

Poor of internet connection when it is

raining hard
Too many people are connecting to the
internet
Low speed of Wi-Fi connection
Sudden Blackout/ the shutdown of electricity
in the place, then restarting their system
after the blackout
Technical difficulty in their system
Not responding immediately to their
customers’ inquiries and complains

IV. Recommendations to Improve Services

 Saint Theresa College of Tandag, Inc.
Senior High School Department
Tandag City, Surigao del Sur

Direction: Please put a checkmark ( ) that best extent

recommendation to improve the services of Tandag Electric and
Telephone Company, INC. using the indicated below.
Scale Range Description
5 4.20-5.00 Very Much Recommended
4 3.40-4.19 Much Recommended
3 2.60-3.39 Recommended
2 1.80-2.59 Less Recommended
1 1.00-1.79 Not Recommended

Recommended 5 4 3 2 1
Stabilize internet connection
Serving their customers immediately in time
of services at home
Assurance rates for their services
Giving notice regarding the low internet
connection for the customers
Increase customers lifetime value
Giving notice regarding the sudden loss of
internet connection
Maintaining the state of the internet to a
high-speed connection
Improving their services regarding the low
connection of the internet
Improvement to their service quality to make
their customers satisfied
New ways of maintaining the internet signals
for customers