Error States: 1- 0060 - Connection timed out

Unfortunately, this is not an error directly related to our software. This is an

error that can be duplicated outside of our software; however, here are a
couple of things you or your systems administrator can try:

The Issue: The Update Manager Site is temporarily down. To check this is
the case, please try and ping the Update Manager site.

Actions: If the ping is unsuccessful or you are unable to reach the site after
logging in with your CWS details, then the site is temporarily unavailable and
you should have received notification from FG Wilson that the site would be
down. If you have not received notification that the Update Manager site
would be down, please inform the FG Wilson Update Manager support. You
will then be notified when the site becomes available. If the ping was
successful and you are still experiencing the issue – please refer to below.

The Issue: This error state can also be caused by your firewall or anti-virus
software. Here are a couple of things you or your systems administrator can
try:
Configuration of Firewall and/or Anti-Virus Software:

Outgoing connections can be affected by the presence of firewall or anti-virus

software on the local computer or network connection. Either one may be
blocking the ports needed to make a successful FTP connection to the remote
server. To check that you are not the victim of a firewall configuration issue,
please try pinging the server. If you can ping the server correctly and are still
getting the error state described, then your firewall may need configuring.
Check any firewalls that may be set up, either on the server, PC or on any
routers in between the client and the server – This will probably need to be
checked by your network/systems administrator and they need to carry out
the following steps:

Actions:

• For a regular FTP session, please either disable the firewall or anti-
virus software or configure it to allow the Update Manager to establish
an FTP session over port 80.
• Check your computer’s firewall to see if it requires configuring to
enable the Update Manager to access the Internet.
• Also Ensure to add the Update Manager URL below to the Firewall or
ISA server list of ‘Unauthenticated Sites’:

http://fgwilsonha.cat.com/shop/um_download

If this does not help in resolving the issue, please contact the support
team at: compass@fgwilson.com