Welcomes all the Participants to the

Continuous Training &

Development Program
Apollo Sindoori Hotels Pvt Ltd Training
Department: S. Govindarajan, Tr Manager,
Cont: 7401114613
Conceived & Compiled by:
QHSE Team

Apollo Sindoori Hotels Pvt Ltd Training Department: S. Govindarajan, Tr

Manager, Cont: 7401114613
 Objectives of the Program
By the end of this session the participants will
have gained knowledge on the following:

•What is Hospital catering and its significant

difference from Hotel catering?

•Grooming & Hygiene Standards & Specification

for Hospitality employees;

•General etiquette and attributes of an

Hospitality employee.
General Etiquettes required
for Hospitality Staff
Appearance
Importance of Punctuality
Better Time Management
Body Language
It is important to have good memory
Be a good team player
Stay away from gossip
Being Knowledgeable
is a greatest advantage
Personal Grooming & Hygiene
Standards for All employees
Probably, Hospitality is the only industry
in the world that takes great pains to
see its staff well groomed
It is very important that you prepare yourself well
groomed and ready for work before you leave
your home!
 55%
of communication is based on what people see
Factors that Affect Grooming & Hygiene Practices
Culture Economics
• Family Practices • Unable to afford:
• Illness
• Deodorant, Shampoo, etc.
• Individual preferences
• Unable to afford utilities
• Bath in morning or before
going to bed
• Frequency of bathing, shaving
• Shampooing hair daily or
weekly
BEST GROOMING HABITS
Hair - Ladies
Hair - Ladies
HAIR DO REGULATION
PRODUCTS
 Moustache

Moustache must be well

trimmed and maintained…..

Not exceeding below the

upper lip at the sides or
drooping over the lips
 Teeth

 Brush your teeth twice a day;

 For those who smoke it is
important to rinse your mouth
after every smoke and use a
mouth freshener;
 Do not eat onion, garlic or smoke
before shift. If you smoke, use
mouthwash.
Under Garments
 Belts
As thumb rule, match your belt to your shoes.
Smell like a flower, take a shower
Just because you can’t smell
yourself doesn’t mean no one
else can
If you want to impress, please
stay fresh.
 Always carry a handkerchief & Use it
• Use only freshly
laundered, good quality,
absorbent
handkerchiefs.

• Also refrain from

straightening your
handkerchiefs in public
view.
 Whenever you cough and sneeze

You must use your handkerchief

Sneeze and cough away from people and food
Try not to do it in front of a guests
Yawn with a covered mouth
 Avoid
touching your face, nose or mouth
while
handling food
Never ever touch ready to eat foods with bare
hands

Use service gear or wear gloves

Thank you

Apollo Sindoori Hotels Pvt Ltd Training

Department: S. Govindarajan, Tr Manager,
Cont: 7401114613