GROOMING STANDARD FOR HOSPITALITY

GROOMING
• Its also enhances the personality
of employee, character of
organization and value of the
company.
• It is the process of making
yourself look neat and
attractive.
• The things which you do to
make yourself and your
appearance tidy and pleasant.
• Grooming is the combination of
styles and discipline.
 APPEARANCE
• Appearance clothes and manners
do not make the man; but, when
he is made , they greatly improve
his appearance .
• Whether this is real or imaginary
the most important fact is that
your appearance influences the
opinions of everyone around you.
• Your professionalism, intelligence
and the trust people form in you
is mainly due to your
appearance.
 Perceptions people form
Some of the
perceptions people
can form solely from
your appearance are :
• Your professionalism
• Your level of
sophistication
• Your intelligence
• Your credibility
 Personal grooming
Involves all the aspects of your body:
• Overall cleanliness
• Hair
• Nails
• Teeth
• Make-up
• Uniform/attire
• Body-fragrance
• Expression and body language
• Minimum 3ft. Distance due to corona
virus
• Always wear gloves and mask during
service and carry the sanitizer.
 Hotel’s generic grooming
• Hair: clean, trimmed and neatly combed or
arranged.
• Facial hair(men only): freshly shaved,
moustache or bearded neatly trimmed.
• Fingernails: neat clean and trimmed
• Breadth: beware of foods which may leaves
breath odor. (tobacco, alcohol, lots of garlic
and onion) Use a breath mint if needed.
• Body: freshly bathed/ showered. Use
deodorant.
• Make-up(women only): use sparingly and
be natural looking.
• Perfumes/colognes/after-shave: use
sparingly or none at all. Your scent should
not linger after you leave.
 Personal hygiene and sanitation
• Every hotel employees has to all
ready pay a good attention to
his/her personal hygiene and
self sanitation, outside or within
the working environment.
• Shower
• Perfume or deodorant
• Shave
• Brush our teeth during shower
and after having cigarettes and
each meal
• Maintain our health
 Uniform and name tag
• Uniform is our company’s identity
that we have to represent positively.
We need to keep our uniform clean,
tidy and free of stains and tears.
• Nametags make life easier for our
guests and for our fellow associates.
• To guests, our nametags show that
we are someone they can ask for
assistance. To fellow employees, it
helps create a positive environment
when we call each other by name.
 Hair
• Our haircut must always be properly maintained in a neat
condition. We need to shampoo at least once every couple
of days and most importantly, we need to keep our natural
hair color. Other things that we need to consider are:
1) Utilization of hair wig is not allowed.
2) No hair-doing in the working area, especially not in front
of our guests.
3) Hair bangs must be kept above eye-brows, no hair
covering your eyes.
4) Hair accessories must be kept simple and black in color.
 Shoes, Socks and Hosiery
• Appropriately, we need to use:
• 1) Simple plain black socks and
hosieries.
2) Plain black lace style or plain
black slip on style shoes with
low heels.
3) Non-slip sole to avoid injury.
4) No sandals, open toed or
strap shoes are permitted.
5) Well-polished shoes at all
time.
 Nail
• Only clean, trimmed
and well-manicured
finger nails are allowed.
1) Nail longer than the
fingertips are not
permitted.
2) Artificial nails and nail
arts are not permitted.
3) Only clear or natural
nail polish is permitted.
 Make Up
• 1) Present a polished,
professional, five-star
image.
2) Look natural, be well
applied, with no garish
colors.
3) Earth and Natural
Color is highly
recommended.
Eye Glasses and Contact Lenses

Only plain simple black, brown or silver

framed eyeglasses with clear lens are
permitted, as well as only clear contact lenses
are too.
 Jewelry
Here’s how hotels or hospitality industries usually make
the rules on jewelry:
1) Wedding & engagement ring is permitted
2) One additional regular ring also permitted
3) Simple in model
4) Plain, no stone/ diamond/ other additional material
5) Gold, silver, or its combination color only.
6) Large bulky rings & rows of rings on each hand are
not permitted
7) Toe rings are not permitted
 Tattoo and Piercing
Visible body piercing
and tattoo are not
permitted. Face or
tongue or other
visible body piercings
must be removed
before commencing
every shift.
 Industry Expectation
Companies and organizations in the field of hospitality
expect that their whole employees will demonstrate
their understanding on “how to keep our personal
appearance always neat and clean“. This demonstration
shall improve our self-confidence as employees as well
as our concerns on personal cleanliness and hygiene,
especially for food handlers.