Hospitality Grooming Policy.

a) Hair: Clean, trimmed, and neatly combed or arranged.

b) Facial Hair (men only): Freshly shaved, mustache or beard neatly trimmed.
c) Fingernails: Neat, clean and trimmed.
d) Breath: Beware of foods that may leave a breath odor. Beware of tobacco, alcohol, and coffee
odor. Use a breath mint if needed.
e) Body: Freshly bathed/ showered. Use deodorant.
f) Make-up (women only): Use sparingly and be natural-looking.
g) Perfumes/Colognes/After-Shave: Use sparingly or none at all. Your scent should not linger
after you leave.

Personal Hygiene and Sanitation

Every hotel employee has to pay good attention to his/her personal hygiene and self-sanitation,
outside or within the working environment. Here’s how:
1) Shower twice, daily.
2) Use deodorant or perfume fairly, our scent should not linger after we leave.
3) Shave or remove facial hair daily for male associates.
4) Shave legs and underarms for female associates.
5) Brush our teeth periodically during showers, after each meal, and after having some cigarettes.
Use mouth freshener if necessary.
6) Maintain our health by checking up with a doctor periodically.
7) Wash our hands after each activity, especially after going to the toilet, before and after each
meal and cigarettes, and before going back to our activities. Washing our hands is also very
important before we handle any food.
Uniform and Name Tag
Uniform is our company’s identity that we have to represent positively. We need to keep our
uniform clean, tidy, and free of stains and tears.
Nametags make life easier for our guests and for our fellow associates. To guests, our nametags
show that we are someone they can ask for assistance. To fellow employees, it helps create a
positive environment when we call each other by name.

Hair
Our haircut must always be properly maintained in a neat condition. We need to shampoo at least
once every couple of days and most importantly, we need to keep our natural hair color. Other
things that we need to consider are:
1) Utilization of hair wig is not allowed.
2) No hair-doing in the working area, especially not in front of our guests.
3) Hair bangs must be kept above eye-brows, no hair covering your eyes.
4) Hair accessories must be kept simple and black in color.
Shoes, Socks and Hosiery
Appropriately, we need to use:

1) Simple plain black socks and hosieries.

2) Plain black lace style or plain black slip-on style shoes with low heels.
3) non-slip sole to avoid injury.
4) No sandals, open-toed or strap shoes are permitted.
5) Well-polished shoes at all times.

Belt
Only plain simple black leather belts are allowed.
Nail
Only clean, trimmed, and well-manicured fingernails are allowed.
1) Nails longer than the fingertips are not permitted.
2) Artificial nails and nail art are not permitted.
3) Only clear or natural nail polish is permitted.
Makeup
1) Present a polished, professional, five-star image.
2) Look natural, be well applied, with no garish colors.
3) Earth and Natural Color is highly recommended.
Teeth Braces
Only clear and silver braces are allowed.
Eyeglasses and Contact Lenses
Only plain simple black, brown, or silver framed eyeglasses with clear lenses are permitted, as
well as only clear contact lenses are too.
Jewelry
Here’s how hotels or hospitality industries usually make the rules on jewelry:
1) Wedding & engagement ring is permitted
2) One additional regular ring is also permitted
3) Simple in model
4) Plain, no stone/ diamond/ other additional material
5) Gold, silver, or its combination color only.
6) Large bulky rings & rows of rings on each hand are not permitted
7) Toe rings are not permitted
Tattoo and Piercing
Visible body piercing and tattoos are not permitted. Face tongue or other visible body piercings
must be removed before commencing every shift.