Quality Assurance Officer

Job Title: Quality Assurance Officer

Location: Castle House, Dublin Business School (DBS)

Working Hours: Normal working hours are 8.45am – 5.15pm. The role holder may be requested to
undertake a shift rota or work an occasional Saturday.

Reports to: Assessment and Regulations Manager

The QA Officer is a key appointment in the Examinations Team and takes a lead in the development,
implementation, monitoring and review of QA procedures. The QA Officer is also responsible for ensuring
the administration and accurate and appropriate recording and storage of QA records and associated
documentation. He / She will also provide administrative support to the department and the QA
structures of DBS as required.

This is a position of responsibility that requires the ability to work autonomously and the confidence to
provide sound direction and guidance to colleagues, both junior and senior, in respect of quality assurance
requirements and procedures.

Key Responsibilities:

● Support the Assessment and Regulations Manager to ensure the development of fit for purpose
QA policies and procedures and monitor implementation and effectiveness of same;
● Coordinate and oversee the process for learner complaints, Academic Impropriety etc., and
ensure correct processes are implemented in this regard in line with the DBS Quality Assurance
protocols;
● Act as Secretary to Academic Board and/or designated sub-committees;
● Manage administration associated with New Programme Validations and Programmatic Reviews,
including logistics management, note taking, liaising with relevant Academic Faculty and panel
members and working with relevant Chairs of panels in the discharge of their duties;
● Act as desk reviewer for all programme validations and reviews;
● Support the institutional review process and the completion of institutional self-evaluation;
● Implement the annual Quality Assurance Handbook evaluation and review process;
● Manage the process of ensuring the accuracy of information received and the communication of
same post validation / review process;
 ● Ensure the Academic Systems Manager is notified of new programme validations or changes to
validated programmes for setting up the programmes on the Student Management System
● Liaise with the Academic Systems Team for the management of the Curriculum set up on the
Student Management System. Ensure that the programmes are accurately uploaded onto the
Student Management System as per the Approved Programme Schedules;
● Undertake an annual audit and reconciliation of active programmes for notification to QQI;
● Establish, monitor and maintain a central library of documentation pertaining to the activities of
the academic affairs department and ensure the consistent application of a robust version control
process;
● Act as a point of contact and communication conduit with validating bodies as required;
● Provide guidance in the development, implementation, monitoring and review of QA procedures,
including in developing and delivering training and information sessions for staff;
● Keep an accurate record of all approved Programme Schedules and dates in which they are due
for their next review;
● Maintain the External Examiner Register, and liaise with External Examiners as required and
appropriate, including supporting the external examiner induction process;
● Assist the wider Academic Affairs Team in the completion of administration where required and
specifically support the assessment and regulations team in the completion of team
responsibilities;
● Assist with graduation and student registration;
● Any other such duty as deemed commensurate with the role.

Personnel Specification:
The successful candidate will have the following essential attributes:
 Qualified to Level 8;
 Proven experience of working within a regulatory framework;
 An experienced administrator;
 Knowledge and understanding of quality assurance in a further or higher education context;
 Evidence of being a highly organised worker;
 Proven ability to work under own initiative and as part of a team;
 Accuracy and attention to detail;
 A highly effective communicator, verbally and in writing.

The following are desirable attributes of the successful candidate:

 Experience in policy or procedure development and or review;
 Experience in delivering training or guidance to others;
 Familiarity with QQI requirements for higher education providers.
 All appointments are subject to passing Garda Vetting and providing proof of eligibility to work in Ireland
(upon being invited to interview).

To apply please send your CV and cover letter to recruitment@dbs.ie

Benefits at DBS:
- 24 days of annual leave entitlement
- Personal Retirement Saving Accounts (PRSA)
- Life Assurance & Disability
- VHI Group Scheme
- Free places on all internal courses (including online DBX courses) also discounts for family members
- Tax Saver Travel Tickets
- Cycle to Work
- Sports and Social Club
- 2 Volunteering Days
- Employee Assistance Programme

This job description is a guide to the work the post holder will initially be required to undertake. It may be
amended from time to time to meet changing circumstances by mutual agreement. It is expected that the
job description will be reviewed regularly by the post-holder and their manager.