Appendix Name Appendix No.: Manual of Worksite Operations (Volume 1 of 12 - Administration)

MANUAL OF WORKSITE OPERATIONS APPENDIX
VOLUME 1 OF 12 - ADMINISTRATION
MANUAL OF WORKSITE OPERATIONS

(VOLUME 1 OF 12 - ADMINISTRATION)
APPENDIX NAME APPENDIX NO.
Policies, Procedures and Guidelines Statement By Marketing Director A.1

HSE Policy & Target Statement By CH - (English) A.2A
HSE Policy & Target Statement By CH - (B. Malaysia) A.2B
Quality Imperative (the) By CMD A.3A
Quality Imperative (the) By CMD A.3B
Quality Policy By MDD A.4
Confidentiality Statement By MDD A.5
Currency Cash Receipt Book A.6
(Page left blank for future use.) A.7
Letter of Instruction To Bank For Imprest Cash A.13
Imprest Account A.14
SAP/GL Account Posting Document A.18
Imprest Payment Summary Register A.19
Project Development Request (PDR) A.24
Work Order A.26
Request For Airfreighting A.28
Criticism of Materials A.29
Executed Local Purchase Order A.30
Condemnation and/or Disposal Advice A.31
Surplus Materials Form A.32
Seals Log Sheet - Receipt/Issue A.33
Seals Used For Bulk Lorries, Daily A.34
ISSUE NO. 6 – MAY 2004

LATEST UPDATE: 1ST JULY 2005
MANUAL OF WORKSITE OPERATIONS

(VOLUME 1 OF 12 - ADMINISTRATION)
APPENDIX NAME APPENDIX NO.
Seals Used For Bulk Lorries, Daily - PDD A.35

Seals Record For Meters A.36
Worksite End - Of - Day Checklist A.38
Recruitment Requisition Form A.39
Handling Over Checklist A.40
Flight Receipt - Aviation Service A.44
Omnibus Receipt A.45
Quality Records Retention Period A.47
Yellow Copy Handling Process A.48
COD Cheque Handling Process A.49

APPENDIX A.1
SHELL COMPANIES IN MALAYSIA
POLICIES, PROCEDURES AND GUIDELINES
n WHERE POLICIES, PROCEDURES AND GUIDELINES ARE SET AND

AGREED, THEY ARE TO BE ADHERED TO; THIS IMPLIES THAT
THEY ARE FULLY EXPLAINED, KNOWN AND UNDERSTOOD.
NOT KNOWING OR UNDERSTANDING THEM IS NOT GOOD
ENOUGH. ADEQUATE AND EFFECTIVE SUPERVISION OF WORK
OPERATIONS MUST NOT BE NEGLECTED.
n WHERE PROCEDURES ETC. ARE NOT WORKABLE, UNSUITABLE

OR NO LONGER APPROPRIATE, THIS SHOULD BE MADE KNOWN
TO THE RELEVANT MANAGEMENT LEVEL TO INITIATE
APPROPRIATE ACTION. SIMPLY NOT ADHERING TO THEM
WITHOUT FURTHER NOTICE IS NOT THE PROPER THING TO DO.
n WHERE PROCEDURES ETC. REQUIRED UPDATING, REASSEMBLING

OR RESTRUCTURING, THIS SHOULD BE NOTIFIED TO THE RELEVANT
DEPARTMENT FOR EARLY ACTION. I AM AWARE THAT CERTAIN
INITIATIVES AR UNDERTAKEN FROM TIME TO TIME AND STAFF AT
ALL LEVELS SHOULD BE ENCOURAGED TO PUT FORWARD THEIR
VIEWS AND RECOMMENDATIONS FOR IMPROVEMENTS AS NECESSARY.
MARKETING DIRECTOR
SHELL MALAYSIA TRADING SDN.BHD.
SHELL TIMUR SDN. BHD.

APPENDIX . A.2A
Shell Malaysia
Commitment to Health,
Safety, Security and the Environment
In Shell Malaysia we are all committed to:
• pursue the goal of no harm to people;
• protect the environment;
• use material and energy efficiently to provide our products and services;
• develop energy resources, products and services consistent with these aims;
• publicly report on our performance;
• play a leading role in promoting best practice in our industries;
• manage HSSE matters as any other critical business activity;
• promote a culture in which all Shell employees share this commitment;
• create a secure business environment that minimises economic loss & business
disruption, safeguarding Shell people, Shell’s integrity and reputation.
Health, Safety, Security

and the Environment Policy
Every Shell company in Malaysia
• has a systematic approach to HSSE management designed to ensure

compliance with the law and to achieve continuous performance improvement;
• sets targets for improvement and measures, appraises and report performance;
• require contractors to manage HSSE in line with this policy;
• require joint ventures under our operational control to apply this policy
and use our influence to promote it in its other ventures;
• include HSSE performance in the appraisal of all staff and reward accordingly.
In this way we aim to have HSSE performance we can be proud of, to earn the
confidence of our people, customers, shareholders and society at large, to be a good
neighbour and to contribute to Sustainable Development.
Mohzani Wahab Jon Chadwick

Local Senior Oil Products Representative Chairman Shell Malaysia
Shell Malaysia September 2002

APPENDIX A.2B
Shell Malaysia
Komitmen terhadap,
Kesihatan, Keselamatan dan Alam Sekitar
Di Shell Malaysia kami semua berazam untuk:
• mendukung hasrat memelihara kesejahteraan manusia;
• melindungi alam sekitar;
• menggunakan bahan dan tenaga secara efisien untul menyediakan produk dan
perkhidmatan kami;
• memajukan sumber tenga, produk dan perkhidmatan sejajar dengan kesemua
matlamat yang dinyatakan di atas;
• memaklumkan secara terbuka tentang prestasi kami;
• memainkan peranan utama dalam menggalakkan amalan terbaik dalam industri yang
sama;
• menguruskan hal-hal Kesihatan, Keselamatan dan Alam Sekitar (KKA) seperti aktiviti-
aktiviti perniagaan penting yang lain;
• memupuk satu budaya kerja dalam mana kesemua kakitangan Shell mendukung
komitmen ini;
• mewujudkan suasana perniagaan yang selamat yang meminimakan kerugian ekonomi
dan gangguan perniagaan, menjaga keselamatan pekerja-pekerja Shell dan nama baik
Shell.
Dasar Kesihatan,
Keselamatan dan Alam Sekitar
Setiap syarikat Shell di Malaysia
• mengamalkan pendekatan sistematik dalam pengurusan hal-hal KKA bagi memastikan

undang-undang sentiasa dipatuhi dan prestasi sentiasa ditingkatkan;
• menetapkan sasaran peningkatan prestasi dan mengukur, menilai dan melaporkan
prestasi;
• menghendaki para kontraktor menguruskan hal-hal KKA selaras dengan dasar ini;
• menghendaki usaha sama yang operasinya dikawal oleh syarikat mengamalkan dasar
ini dengan mengguna pengaruhnya untuk menerapkan dasar ini dalam lain-lain usaha
sama yang ia turut terlibat;
• mengambil kira prestasi KKA dalam penilaian kesemua kakitangan dan memberi
ganjaran sewajarnya.
Menerusi kaedah ini kami berusaha untuk mencapai prestasi KKA yang membanggakan, yang
menjadi asas keyakinan para pelanggan, pemegang saham dan masyarakat secara amnya,
menjadi jiran yang baik dan menyumbang ke arah pembangunan berterusan.
Mohzani Wahab Jon Chadwick

Wakil Kanan Tempatan, Pengerusi Shell Malaysia
Bahagian Produk Minyak
Shell Malaysia September 2002

APPENDIX A. 3A
STATEMENT ISSUED BY THE CMD TO REGIONAL & FUNCTIONAL

CO-ORDINATORS AND INDEPENDENT DIVISION HEADS.
- with the request that Regional Co-ordinators will pass it on to the Chief
Executive of Opening companies.
"The CMD expresses its full support for the quality improvement initiatives already
taken by many Operating Companies and some Central Office Functions.
Continuing and extending these efforts is encouraged in response to the identified

challenges and opportunities, which are seen to yield results such as improved
return on investment, anticipation of developing customer demands, improved
competitive positioning and enhanced employee motivation, both in Operating
Companies and Central offices.
The CMD believes that regular review of achievements in quality management

should become an integral part of the annual appraisal process".
Date : 7th June 1988
received 21/6/88 Shell Centre, London.

APPENDIX A. 3B
QUALITY ASSURANCE POLICY STATEMENT

(issued April/May 1985 by Regional Co-ordinators to operating companies of the
Royal Dutch/Shell Group)
Shell Companies, in pursuing their business objectives and in line with the General
Business Principles adopted by them, strives to act with proper attention to the
quality of their activities. It is recommended that Shell Companies in further
support of the objective, introduce as matter of matter of policy quality assurance
programs in all areas of their activities which lend themselves to disciplined
approach to quality assurance is intended to ensure that quality standards set for
an activity are achieved.
As elements in formulating and adopting a policy of quality assurance in identified

areas, the following criteria apply:
- Responsibility of management for selection of, and adherence to,

standards appropriate to the activity to achieve fitness for purpose
efficiently and in a cost-effective manner;
- Recognition of the importance of the involvement and commitment of

employees in developing and applying standards and specifications,
commensurate with business objectives;
- Co-operation with governments, local authorities, industry and academic

and professional bodies as appropriate and taking the initiative where
necessary to promote workable and harmonised codes of practice and
standards, as well as timely and practical procedures and regulations which
relate to above matters;
- Documentation of quality assurance related activities to be able to

demonstrate that the required quality was achieved and assured;
- Regular evaluation of performance.
Quality assurance programmes are aimed at ensuring compliance with evolving

standards; they do not imply external warranties.

APPENDIX A.4
SHELL COMPANIES IN MALAYSIA

(DOWNSTREAM)
QUALITY POLICY
We are totally committed to understanding

the requirements of our customers and to
providing and improving those products and
services which satisfy their requirements
without error.
Managing Director
APPENDIX A. 5
Internal Circular
________________________________________________
From: MDD Unit No. MDD/C. la
Administration/Function Date 7/12/89

_________________________________________________________________
TO ALL DOWNSTREAM STAFF
CONFIDENTIALITY
Maintenance of confidentiality is a key issue and concerns the discretion we bring

to bear in dealing with inherently or potentially sensitive and information. In this
context the word "sensitive" should be read as also meaning valuable.
In dealing with sensitive or potentially sensitive situations (e.g. when matters of a

personal nature are to be discussed) privacy is imperative. The meeting or
interview should not proceed unless the individual's right to privacy can be
guaranteed. In practice this means that the meeting should be conducted behind
closed doors.
In terms of (even potentially) sensitive or valuable material there is one simple rule
to be followed to ensure adequate protection - when not being used it should be
kept safely out of sight during the day and locked away overnight . A "clear desk"
policy should, indeed must, be space for the volume of confidential material you
have to deal with, then you should address the matter to your line superior for
resolution.
Finally, our duty to maintain confidentiality extends beyond office hours. Two
examples should suffice to demonstrate this point:-
(i) It is particularly important to exercise discretion when travelling on public

transport. On these occasions, work papers and conversation should be
guarded to prevent inadvertent disclosure of sensitive information.
(ii) Sensitive business documents, including software, being worked on at

home should be accorded the same treatment as is given to similar
material in the office. Anyone needing advice on how to protect
sensitive data on their home PC should contact MFI/4.
Remember - walls have ears! And although loose talk no longer costs
lives, it could cost our competitive edge.
Your co-operation in these matters is appreciated.
Original signed
by Lawrie Austin
c c CH DF DP DC MD
APPENDIX A. 6
CURRENCY CASH RECEIPT BOOK
W/S: ______________________ Date: _______________
CURRENCY CASH COLLECTIONS
Amt. Cash
Invoice Cust. Name Collected Remarks
TRANSFERS TO IMPREST
Batch No: _______________
Sign: ___________________
Batch No: _______________
Sign: ___________________
______________ ___________________
Order/Billing Admin. Supt/W/S Head
_________________________________________
W/S HEAD OR DIST./ MANAGER.SIGNATURE
IF SPOT CHECKED
APPENDIX A.13
Shell Timur
Sendirian Berhad
(Incorporated in Malaysia)
SAMPLE LETTER OF INSTRUCTION TO BANK
Your:
The Manager
Bank Bumiputra Malaysia Berhad Our:
139A-B, Jalan Satok
93400 KUCHING Date:
Dear Sir
REPLENISHMENT OF IMPREST CASH
We refer to our letter ref:….. dated ….. and wish to request for
replenishment of Imprest Cash amounting to RM$5,800.00
(MALAYSIAN RINGGIT FIVE THOUSAND EIGHT HUNDRED ONLY).
Kindly arrange to pay En ……., I/C No. ……….. and debit our current
account …………..
Best Regards.
Yours truly
for SHELL TIMUR SENDIRIAN BERHAD
____________________________
Name:…………
Authorised Signatory
cc : ATRACC
APPENDIX A.14
No.
IMPREST ACCOUNT
Month:
Worksite: Imprest Account: $
DATE PARTICULARS VOUCHER RECEIPTS PAYMENT APPROVAL SIGNATURE

NO. FOR COL 6
ABOVE $10/- (UP TO (For payments
(VOUCHERS $10/- PER in Column 6)
ATTACHED) BILL) (8)
(1) (2) (3) (4) (5) (6) (7)
APPENDIX A.18
SAP/GL ACCOUNT POSTING DOCUMENT
Document Date: Doc. Type: SA Company Code: MC0_
Posting Date: Period: Currency MYR
Doc. Number: Fiscal Year: 2000 Translation Date: Not Reqd.
Reference Doc.: Cross-CC No.: Not Reqd.
Header Text:
Trading Part. BA: Not Reqd.
Cross Co. Post SAP/GL Business Cost Inter Order Amount MYR Allocation Text
Code Key Account Area Centre Field #
Where
Necessary
MC0_ 50(Cr.)
MC0_ 40(Dr.)
MC0_
MC0_
MC0_
MC0_
WBS ELEMENT
MC0_
MC0_
Dept/Unit: Tel No:

Name: # Allocation Field:
The clearing key for this field will be the matching criteria between
Authorised By: open and clearing line items. We recommend the following:
e.g., XXXDDMMYY (OLD COST CENTRE + DATE [current bank-in])
For: OFC USE ONLY SAP Document Ref. No.: or DDMMYYKLXXX#(DATE[current bank-in] + USERID)
when filling in the Deposit Voucher/Pay-in-slip. TQ.

APPENDIX A.19
IMPREST PAYMENT SUMMARY REGISTER
WORKSITE/UNIT:
CASH MOVEMENT SUMMARY:
OPENING RECENT TOTAL TOTAL CLOSING BALANCING ENTRY

SEQ BALANCE FOR IMPREST OTHERS RECEIPTS PAYMENTS BALANCE (D) - (E)
DATE NO. (A) (B) (C) (D)=(B)+(C) (E) (A)+(D) - (E) DR (+VE) CR(-VE)
TOTAL:
APPENDIX A.23
PAGE 1 OF 2
REPLACEMENT FOR DISHONOURED CHEQUE
CONTROL NUMBER
CUSTOMER NUMBER -
AMOUNT CR
ADDITIONAL REF.
REFERENCE NUMBER
(NOTE 1)
PREPARED BY: APPROVED BY: INPUT BY: EXCEPTION NOTED:
..........................................................
...................
Ind: Ind: Ind:
Date: Date: Date: ..........................................................
...................
APPENDIX A.23
PAGE 2 OF 2
INTERNAL MEMORANDUM
From : Our Ref : Date :
To : Your Ref : Date :

__________________________________________________________
ADVICE OF DISHONOURED CHEQUE
1. Customer Name : ...........................…. 3. Customer No. : ..................………..
2. Customer Address : .............................…. 4. Invoice No. : .......................…….
…….……………….. 5. Invoice Date : … .......................….
.............................….
6. Cheque No. : ............................................. 8. Cheque Date : .........................……
7. Cheque Amount : .................................... 9. Date of Dishonours : ..............……..
8. Returned by:
………........................................................................................................................
(Insert name of Bank and locality)
11. Reason : * Refer to Drawer / Words and Figures Differ / Post Dated /
No arrange for / Drawer's Signature Required / Exceeded Arrangement
Effects not cleared/.....................................................................................
...................................................................................................................
12. Action To Be Taken : The above cheque is attached hereto for your immediate
attention...................................................................................................
...............................................................................................................
...............................................................................................................
.................................................................................
* WORKSITE / SALES OFFICE / FINANCE DEPT.
REPLY
To : Banking Sect. Date : .......................
.............................................................................................................................................
.............................................................................................................................................
.............................................................................................................................................
...............................................
.......................................................
* WORKSITE / SALES OFFICE
APPENDIX A.24
PAGE 1 OF 4
SHELL COMPANIES OPERATING IN MALAYSIA
PROJECT DEVELOPMENT REQUEST (PDR) PDR

NO:
A.
1. Priority Setting: Immediate Urgent Routine
Shutdown required : Yes No Expected Completion Date
Ind. 1 7 0 7 2 0 0 0
Date
2. Title:
3. Description:
4.* Phase : Scouting Design Prep'n Basic Design Definition

Note : Dept.Mgr /Section Head to ensure that relevant Check List as per Attachment 1 is duly
provided
5.* Hot Tap: No Yes
6.* Categorisation: Care/Maintenance HSE
Product Quality Additional Income or Cost Reduction
7.* Cost Indication: Ball Park (50%)
8.(a) Justification:
8.(b) Disposal of 'old' equipment (delete where not applicable)

Scrap/preserve as spare/modify as spare/historical display/training aid/donation/others
9. Economic Benefit:
Ref : Life Cycle Costs (LCC) / Hurdle
rate
10. Prepared by Date
Originator:
11. Approved for development by Originator's Dept. Date

Head:
Ref : Dept. Review Panel or Distribution
Manager
12. Registered by Head of Project Engineering : Date
(* Tick where appropriate by the
originator)
APPENDIX A.24
PAGE 2 OF 4
B. Data/Specifications/Checks FOR DESIGN PREPARATION/BASIC

DESIGN/DEFINITION PHASES
1. Contents: Contaminants:
Corrosion problems:
Temp. C (max/norm/min/design):
Pressure barg (max/norm/min/design):
Safety integrity Process Safeguarding Yes/No
checks: check: *
RV's: Yes/No
*
Area Yes/No
Classification: *
Hazop Study: Yes/No
*
Special Requirements: Yes/No*
Government Yes/No* Customs/Town Council/DOE/Others*
Approval: (specify)
Effect on Utility
Consumption:
Checked by: Date:
2. Materials/Piping
Class:
Testings: Hydrostatic/Ultrasonic/Radiography*
Heat Treatment: Yes/No* Special Yes/No*
Welding:
Special Requirement: Yes/No*
Government Yes/No* DOSH/SIRIM/Others*
Approval: (Specify)
Agree with design P, T &
RVs:
Inspection Date:
Check:
3 General Safety Check: Date:
APPENDIX A.24
PAGE 3 OF 4
C. 1 Type: Capital/Extraordinary Maintenance/Change to Fac./Others PDR No:
2 Co-ordinators: Tech.: Eng. : Others:
D. Cost Estimate [to be filled in by the Estimating Engineer/Supervisor]
Final (+ 10 %) / Scouting (+ 50 %) / Design Prep'n (+ 30 %) / Basic Design (+

30 % ) *
Pre-design fund : Yes No
SG Capital (RM) Revenue (RM)

Type Description Mat Labour Mat Labour
Total
GRAND
TOTAL
1) Import Duty Yes /No* (to check with Finance,

Exemption : O….../….. if required).
2) Account No. for Revenue
project :
Estimate Done
By:
APPENDIX A.24
PAGE 4 OF 4
E. Economics: Earning Power (Real Time): By : __________

NPV @ 7% DCF RM (OM…/OD…
million:
Ref : Payback time, Years: Date __________
:
1) LCC Evaluation
Model
2) Hurdle
rate
F. Approval for preparing Work Breakdown Structure (WBS) [Capital & Revenue]
PLEASE REFER TO RELEVANT PAGE

ATTACHED
1) FOR SRC
PD
2) FOR
SMTSB
3) FOR STSB
APPENDIX A.26
Shell Companies in Malaysia

SHELL REFINING COMPANY (F.O.M.) BERHAD SHELL MALAYSIA TRADING SENDIRIAN BERHAD
SHELL TIMUR SENDIRIAN BERHAD SHELL MALAYSIA LIMITED
Work Order
Order No.: Date:
To: _______________________________________
Est. Date of Completion:
__________________________________________
(Name & Address of Issuing Dept./Unit)
__________________________________________
__________________________________________
Please execute the following:-
Authorised by:
__________________________
APPENDIX A.28
INTERNAL MEMORANDUM
From : Our Ref : Date :
To : Procurement Dept Your Ref : Date :
Request for Air freighting
Please arrange air freighting for the following materials.
Our Material Requisition No :
Materials to Air freight : *All Materials/Materials below per MR
Reason for Air freighting :
Air freighting Cost : Account as per MR/Account below
Initiator
...........................................
Approved By
...........................................
Department Head
Indicator : .......................................
*Delete where not applicable

APPENDIX A.29
PAGE 1 OF 4
CRITICISM OF MATERIALS
1. Company:
2. Serial Number:
3. Date:
4. Material:
5. M.E.S.C. No:
6. Indent Number: Item Number:
7. Name of Supplier:
8. Supplier’s serial and/or part

number of item criticised:
9. Approximate date of receipt:
10. Approximate date taken into use:
11. Replacement is required?
12. Does this criticism justify a claim on Suppliers?
13. Does criticism arises from faulty packaging?

If so please complete Attachment 1.
14. Approximate service of material before criticism

arose (e.g. hours run, miles run, days in use, etc)
15. (i) The quantity of items

involved in criticism: __________________________
pcs
(ii) The quantity of items

in use: __________________________
pcs
APPENDIX A.29
PAGE 2 OF 4
16. Estimated loss to Company owing to failure/inadequacy of material:
(a) Cost of local repairs/

improvision :
Material :
Labour : (without overheads)
Salaries :
Other :
(b) Cost of lost time :
(c) Any other costs :
17. What other letters and/or reports refer

to this criticism?
18. Full details of criticism.

APPENDIX A.29
PAGE 3 OF 4
ATTACHMENT 1
PACKING DETAILS OF MATERIALS IN THE

ACCOMPANYING C.O.M. FORM NO.
1. State type of package received

i.e. case, crate, cask, etc.:
2. Condition of package:
External
If condition satisfactory, state good:
If unsatisfactory, the following details should be given:
(a) Details of damage to package:
(b) If package consists of wooden

container, please state:-
(1) Thickness of timber:
(2) Whether case or open crate:
(3) Number of steel bands used, if any:
(c) For other forms of packaging, please

give full details of package:
Internal
If material was corroded, please state:
(a) Full details of nature and extent

of corrosion:
(b) Whether material had been treated

with an anti-corrosive: Yes / No
(c) Was case lined with waterproof

materials? Yes / No
Where possible send small sample of

water proof material.
APPENDIX A.29
PAGE 4 OF 4
If material was damaged, please state:
(a) Full details of the damage:
(b) Method of securing material

inside package, i.e. bolted,
battened, cushioned etc:
3. Has damage been surveyed by Lloyds or other independent agent?
4. Recommendations:
IMPORTANT
It is essential that where it is claimed packaging is inadequate photographs showing the

package, if possible before removal of the material, and photographs of the damaged
material, should accompany this report.
If for any reason this report is later than six months from date of shipment of the
consignment, an explanation should be given for inability to report earlier.
APPENDIX A.30
EXECUTED LOCAL PURCHASE ORDER
TO : Finance Services Dept. DATE :
FROM :
LOCAL PURCHASE ORDER NO. ................................... DATED ............................
With reference to the above-quoted Purchase Order, please be advised that the following
items have been received from ...................................................... against their Invoice No.
....................... dated ........................
ITEM QUANTITY UNIT DESCRIPTION
Balance of Items / Quantities to be supplied against RECEIPT ACKNOWLEDGED BY :

Local Purchase reference above
Item Qty Unit ...............................................

Authorised Recipient
...........................
Dated
APPENDIX A.31
Shell Companies in Malaysia
Condemnation and/or Disposal Advice
Worksite: ________________________________ Date: _______________
This certifies that I have personally inspected the following damaged/unserviceable

materials and confirm that they are of no further use: -
1. _______________________________________________________________________
2. _______________________________________________________________________
3. _______________________________________________________________________
4. _______________________________________________________________________
5. _______________________________________________________________________
and also confirm that packages which have previously contained Dangerous Products have
been mutilated in my presence.
The following tenders have been received and we have sold/recommend to sell the
materials to the highest quotation from Mr./Messrs. _________________________ as
shown below:-
Name and Addresses of Tenders Quotations
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
_____________________________ ________________________________
Worksite Superintendent/Manager Approved by the Distribution Manager
N.B. No damaged packages are to be removed from the worksite until the cheque
presented by the successful tenderer has been cleared by the bank.
APPENDIX A. 32
SURPLUS MATERIALS FORM
WORKSITE : ................................
DATE : ................................
PREVIOUSLY UNITS UNITS CONDITION OF

OBTAINED AVAIL LAST MATERIALS
UNIT DESCRIPTION VIA AT REPORTED {GOOD,
MATERIALS W/SITE SATISFACTORY,
REQUISITION OR NEEDS
NO. & DATE CHECKING (NC)}
PAGES SUBMITTED : SIGNATURE:

_________________
APPENDIX A.33
WORKSITE : TYPE OF SEAL :

RECEIPT/ ISSUE OF SEALS LOG SHEET
DATE SEAL NOS. QTY SUPPLY R’CD MTHLY DATE SEAL NOS. QTY ISSUE R’CD STK. REASON FOR WORKSITE
MANAGER
R’CD FR. TO. PCE EX BY CHECK ISSUE FR. TO. PCE BY BY BAL- ISSUE CHECKS
(SIGN) (SIGN) (SIGN) (SIGN) ANCE
APPENDIX A.34
DAILY RECORD OF SEALS USED

(FOR BULK LORRIES)
WORKSITE :
DATE :
STARTING SEALS NO. FROM TO TOTAL : (PCS)
USED : (PCS) *
BALANCE SEALS NO. FROM TO BALANCE : (PCS)
SEAL NOS FROM : 173225001 TO 17325100 SEAL NOS FROM : 17325101 TO 17325200
VEHICLE INVOICE/ SEALS TOTAL VEHICLE INVOICE SEALS TOTAL
NO. DT/ NO. SEALS REMARKS NO. / NO. SEALS REMARKS
DOR NO. DT/
DOR NO.
TOTAL TOTAL*
*
O/U = OWN USE

D/S = DEFECTIVE SEAL
OPS/BULK SUPVR/DESPATCHER SIGNATURE : ..........................................................

APPENDIX A.35
DAILY RECORD OF SEALS USED
(FOR PDD USE ONLY)
Quantity Received : ____________________________ Stock Balance : __________________
Serial Nos. From : ________________________ To : ________________ Date :

_____________
Date Seals Remarks Seals Remarks Seals Remarks Seals Remarks

No. No. No. No.
01 51 01 51
02 52 02 52
03 53 03 53
04 54 04 54
05 55 05 55
06 56 06 56
07 57 07 57
08 58 08 58
09 59 09 59
10 60 10 60
11 61 11 61
12 62 12 62
13 63 13 63
14 64 14 64
15 65 15 65
16 66 16 66
17 67 17 67
18 68 18 68
19 69 19 69
20 70 20 70
21 71 21 71
22 72 22 72
23 73 23 73
24 74 24 74
25 75 25 75
26 76 26 76
27 77 27 77
28 78 28 78
29 79 29 79
30 80 30 80
31 81 31 81
32 82 32 82
33 83 33 83
34 84 34 84
35 85 35 85
36 86 36 86
37 87 37 87
38 88 38 88
39 89 39 89
40 90 40 90
41 91 41 91
42 92 42 92
43 93 43 93
44 94 44 94
45 95 45 95
46 96 46 96
47 97 47 97
48 98 48 98
49 99 49 99
50 100 50 100
APPENDIX A.36
PAGE 1 OF 4
SEALS RECORD FOR METERS
WORKSITE : PRODUCT :
LOCATION METER
OF METER : TYPE/MODEL :
METER RATED
IDENTIFICATION NO.: CAPACITY :
METER DATE
SERIAL NO. : COMMISSION :
METER REGISTER
COUNTER NO. :
A. REGISTER COUNTER TO SWIVEL KIT (4 SEALS)

(PLEASE REFER SECTION AA OF DRAWING ST88/53)
CHECKED BY
DATE SEAL SEAL SEAL SEAL REASON FOR DATE
NO. NO. NO. NO. CHANGE & SIGN
B. ADAPTOR KIT TO PRESET UNIT (2 SEALS)

(PLEASE REFER SECTION BB OF DRAWING ST88/53)
DATE SEAL SEAL REASON FOR CHECKED BY
NO. NO. CHANGE DATE
& SIGN
C. PRESET UNIT TO EXTENSION ROD SUPPORT HOUSING (2 SEALS)

(PLEASE REFER DRAWING ST 88/53)

NO. NO. CHANGE DATE
& SIGN
APPENDIX A.36
PAGE 2 OF 4
SEALS RECORDS FOR METER
D. DRIVE TUBE ASSEMBLY TO BULKMETER HOUSING (2 SEALS)

NO. NO. CHANGE DATE
& SIGN
E. COVER OF CALIBRATION MECHANISM/BULKMETER HOUSING
CHECKED BY
F. ANY OTHER SEALING POINTS
CHECKED BY
NOTES: 1. MINI BREAKAWAY ‘BLAIR’ SEALS ARE TO BE USED

2. FREQUENCY OF CHECKING : WEEKLY
………………………………………….. ………………………………………
OPERATIONS SUPERINTENDENT WORKSITE HEAD
APPENDIX A.36
PAGE 3 OF 4
WORKSITE : DATE :
SEALS RECORD FOR METER STRAINER AND AIR ELIMINATOR
DATE LOCATION CONNECTED PRODUCT SEAL NO. REASON CHECKED BY

OF TO STRAINER STRAINER/ AIR AIR FOR DATE & SIGN
EQUIPMENT METER NO. DRAIN PLUG FLOATCOVER ELIMINATOR ELIMINATOR CHANGE
DRAIN PLUG VALVE
NOTES : 1. MINI BREAKAWAY ‘BLAIR’ SEALS ARE TO BE USED

____________________ 2. FREQUENCY OF CHECKING : WEEKLY ________________________
SUPERVISOR OPERATIONS SUPERINTENDENT
APPENDIX A.36
PAGE 4 OF 4
WORKSITE : DATE :
SEALS RECORD FOR PIPELINE DRAIN VALVE
DATE LOCATION CONNECTED PRODUCT SEAL NO. REASON CHECKED BY

OF TO DELIVERY LINE CARGO LINE FOR DATE & SIGN
EQUIPMENT DRAIN VALVE DRAIN VALVE CHANGE
NOTES : 1. MINI BREAKAWAY ‘BLAIR’ SEALS ARE TO BE USED

____________________ 2. FREQUENCY OF CHECKING : WEEKLY ________________________
SUPERVISOR OPERATIONS SUPERINTENDENT
APPENDIX A.38
PAGE 1 OF 2
WORKSITE END-OF-DAY CHECKLIST
SUPERVISOR USING THIS CHECKLIST TO ENSURE THAT THE WORK PLACE IS SAFE
AND SECURE BEFORE HE LEAVES. HE SHOULD CARRY END-OF-DAY CHECKS OUT AT
WORKSITE.
MARK WITH A [ / ] IF ITEM CHECKED IS SATISFACTORY AND A [ X ] IS OTHERWISE.
ITEMS MARKED [ X ] MUST BE ACCOMPANIED WITH REMARKS AND BROUGHT TO

THE ATTENTION OF WORKSITE HEAD / MANAGER IMMEDIATELY FOR ACTION.
WORKSITE DATE
AREA JOB DESCRIPTION REMARKS

Fire Water pumps are in working order.
1 Fire Fighting Hydrant System is on "Auto" mode.
Equipment Record shows that the daily start-up is carried out.
Fire Water Tank is full.
Valves of all cargo/bunker lines are closed and pad-locked
No sign of leaks at Jetty manifold and pipelines
2 Jetty Drip tray are free from product
Hoses, nozzles and tools are securely blanked and stored
under lock
Outlet valves of all storage tanks are closed and pad-
locked
3 Tank Farm No sign of leaks on tanks or pipelines.
No product in the tank drains.
Outlet valve of intermediate oil interceptors are closed.
Outlet valve of main oil interceptor is open.
4 Godown & No signs of leaks from cartons, pails and drums.
Drum Yard Lightings, fans etc. in the godown are switched off.
Doors to godown are locked.
Compressors are switched off.
Pneumatic/Hydraulic valves along pipelines and carousel
5 LPG Filling are locked.
Plant Filling Heads are uncoupled from valves of cylinders.
Conveyor motors are switched off.
Painting and shot-blasting machine are switched off.
No sign of LPG leakage from carousel and pipeline joints.
Bitumen heater is switched off and water of own use tank
6 Bitumen Plant closed.
No sign of leaks from Bitumen and hot oil lines.
7 Lorry & Drum Valves to filling arms/nozzles are closed and pad-locked.
Gantries No sign of product leakage.
8 Product Pumps Product pumps are switched off.
No sign of leaks from pump seals and joints.
APPENDIX A. 38
PAGE 2 OF 2
WORKSITE END-OF-DAY CHECKLIST
AREA JOB DESCRIPTION REMARKS

No sign of tampering to perimeter fence.
9 Perimeter No suspicious or unusual features of external
Fence surroundings.
Main gate and emergency exit are closed and pad-locked.
10 Contractor Contractors tidy up and make safe work place before
workers leaving worksite.
11 Keys Cabinet All keys are returned and key cabinet locked.
12 Office and Rest Air conditioners, fans and exhaust fans are switched off.
room All lightings except night light are switched off.
Guards are in full uniform - force.
13 Security Guard All visitors & contractor workers have left worksite.
Guards are reminded on Emergency procedures.
Emergency telephone numbers are prominently displayed.
Work is supervised by a Supervisory staff.
14 Overtime work He is competent in handling emergency situation related
to the work being carried out.
Remind him on the emergency contacts and procedures.
15 Others
Other
Remarks
NOTE : THIS CHECKLIST IS NOT EXHAUSTIVE. SPECIFIC ITEM, WHICH IS

PECULIAR TO CERTAIN WORKSITE AND NOT MENTIONED ABOVE,
SHOULD ALSO BE CHECKED.
CHECKED BY : _____________________________
NAME OF SUPERVISOR
__________________________
SIGNATURE
APPENDIX A.39
SHELL MALAYSIA
RECRUITMENT REQUISITION FORM
RECRUITMENT FOR Permanent Staff
Short Term Contract Staff ( direct hire) . Duration : ______
Short Term Contract Staff ( via service provider). Duration : ______
Casual Staff ( via service provider). Duration : ______
STAFF CATEGORY Senior Staff Junior Staff
JOB TITLE Ref Ind: JG :
JOB DESCRIPTION
(Describe the purpose of the
job and also main job
accountabilities in point form)
SUPERVISOR’s NAME & Ref Ind :

TEL. EXTN. Tel. Extn:
NUMBER OF VACANCIES
REASON FOR
RECRUITING
WORK LOCATION
DATE RECRUIT IS
REQUIRED ON SITE
PERSON SPECS
Age Range
Academic Qualifications
Experience Required
Skills Required
Other considerations
Name Ref Ind Signature Date
Requested By Dept Head
Supported By GM
/Functional Director
Seen by HRAM
HRAM’s remarks ( Indicate

if within established number)
Approved By Human
Resource Manager ( for
permanent position ONLY
and if within established
no.)
Approved By COB VP ( if
exceeding established no.)
Note: Approved forms for permanent staff requisition are to be submitted to OHT/3 for
processing.
Requisition for Temp/STC under service providers are to be faxed to BT at 7956 4966 or
Ideal Reliance on 2nd floor after HRAM’s endorsement.
APPENDIX A. 40
PAGE 1 OF 3
HANDING OVER CHECKLIST
WORKSITE : ................................................................
POSITION : ................................................................
DURATION : FROM ................................................. TO ..............................................
This serves to put on record that the following areas and items of checklist were discussed
during the handing over period. Appropriate indications are noted below with regard to
whether :-
A - Physical checks were carried out.

B - Physical checks were not carried out but discussed.
C - Subjects were adequately discussed.
D - Subjects were not discussed but highlighted.
INTRODUCTION
The scope of handing over covers the following areas :-
1. Administration
2. Operations
3. Safety
4. Security
5. Engineering Facilities
6. Government
7. Licences / Permits
8. Contractors
9. Packed and / or LPG Product
10. Outstanding Matters
CHECKLIST
A B C D
1.1 Cash Reconciliation - Cheque Clearing
1.2 Outstanding Invoices & Indents
1.3 Imprest Account - Checked Balanced
1.4 SAP - System Control / Password
1.5 AST Control (where applicable)
1.6 Gate Passing / Delivery Confirmation
1.7 Cash Cheque Collection Procedure
1.8 Customer Purchase Order
1.9 Document Acknowledgment Control
1.10 Control / Record of Manual Sales Document
APPENDIX A.40
PAGE 2 OF 3
CHECKLIST
A B C D
1.11 Outstanding Delivery Copies
1.12 Inter-worksite Transfer
1.13 Borrow and Loan Record
1.14 Stop Credit Procedures - Control / Record
1.15 Periodic Manual Back-up Record
1.16 Temporary Document Control
1.17 Price Book Up-dating
1.18 Customs Duties
1.19 Subsidy - Claim from Customs / MTI
1.20 Return of Sales Record
1.21 Stock Discrepancy - Unbalanced
1.22 Document Series Control - Unmatched / Missing
1.23 Suppliers Invoices Control / Payment
1.24 Slow Moving Stocks Control
1.25 Staff Annual Leave Outstanding - Plan / Record
1.26 Daily Product Issues / Receipts Statement
1.27 Monthly Product Stocks & Sales (MPSS) Statement
1.28 Diverted Load Record (for Bulk & Packed)
1.29 Bank Guarantees
1.30 Petty Cash - checked & found correct
1.31 Physical stock checks of :
i) Bulk Products - date last carried out .............
ii) Packed Products - date last carried out .............
1.32 AMR and Capex Works in progress and planned
1.33 Meter Calibration
1.34 Fire Layout Plan and Monthly Fire Drill
1.35 Expiry and Renewal of Licences such as :
i) Storage Licence
ii) Warehouse Licence
iii) Wholesale Licence
iv) Vehicle Permits, Road Taxes and Insurance
1.36 Safety / Emergency Procedures and Precaution
1.37 Outstanding Matters, if any, to list out
APPENDIX A.40
PAGE 3 OF 3
CHECKLIST
A B C D
1.38 Local Authorities, eg.
i) Customs - Duty Payment etc.
ii) Local Fire Brigade
iii) Port Authority
iv) Ministry of Trade
1.39 Hospitality Arrangements
1.40 Manpower
1.41 Delivery Facilities
* Please put a tick ( 3) in each column of the items under A, B, C or D above.
............................................... ................................................
Name & Signature of Person Name & Signature of Person
Handing Over Job Duties / Taking Over Job Duties /
Position Position
APPENDIX A.44
SHELL TIMUR SDN BERHAD RECEIPT NO. 4051

(Incorporated in Malaysia)
AVIATION SERVICE
AIRFIELD: DATE: DD MM YY
CUSTOMER/CARNET DETAILS AIRCRAFT TYPE: AIRCRAFT REGISTRATION:
CONTR. CUSTOMER AIRCRAFT COMING FROM:

CO. CODE CODE AIRCRAFT GOING TO:
CARNET PILOT'S NAME
NO. (in BLOCK LETTERS)
NAME FLIGHT NO. 'CR' FOR
OTHER DEFFUELLING
DETAILS
PRODUCT GRADE QUANTITY IN WORDS FOR SHELL QUANTITY

TYPE USE ONLY IN FIGURES
Grade 26401 Qty. in Litres (B)*

Code No. of Packages (P)
FUEL JET A-1 Pkg. U.O.M Duty
Code Code Lit./Kg.(P)
Grade Qty. in Litres (B)

Code No. of Packages (P)
Pkg. U.O.M Duty Lit./Kg. (P)

Code Code
FUELLING REPORT METER READINGS

No. 1 No. 2
ORDERED AFTER
STARTED BEFORE
COMPLETED DIFFERENCE
SUPERVISOR'S COMMENTS: CUSTOMER'S COMMENTS:
AFTER FUELLING CHECKS COMPLETED IN ACCORDANCE

WITH SHELL INTERNATIONAL OPERATING AND QUALITY
CONTROL STANDARDS.
SUPERVISOR'S I ACKNOWLEDGE RECEIPT OF THE ABOVE AS STATED.

SIGNATURE:
SIGNATURE:
I hereby certify that the above quantities of I hereby certify that the above quantities of
petroleum products have been supplied as indicated petroleum products have been supplied as indicated
and exemption form duty is claimed under item and exemption form duty is claimed under item
............................................... of the Excise Duties ............................................... of the Custom Duties
(Exemption) Order , 1977 subject to the conditions (Exemption) Order , 1977 subject to the conditions
therein specified. therein specified.
* (B) Applicable to Bulk Sales )

(P) Applicable to Packed Sales
APPENDIX A.45
SHELL MALAYSIA TRADING SDN Card Document No. Type Customer Worksite Delivery
of
BHD Number
Bangunan Shell Malaysia P.O.Box 11027 Type Sales Number Method
1 3 9 17 18 27 28 30 31 32
50732 Kuala Lumpur 14
002 3
8501
SHELL TIMUR SENDIRIAN BERHAD AVIATION SERVICE
(Incorporated in Malaysia) OMNIBUS RECEIPT Airline Operator Airport
P.O.Box 10487, 88805 Kota Kinabalu
DATE DELY REG. NO. TYPE FLIGHT COMING GOING JET A1 FUELLING
NO. NO. FROM TO PRODUCT PACKING U.O.M CUSTOMER'S SUPERVISOR'S TIME
CODE CODE NAME/SIGNATURE SIGNATURE STARTING FINISHING
71 76 1 33 37 38 42 43 47 48 49 50
2 26401 07 7
3 Dutiable Non-Dutiable
4 54 60 54 60
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
I hereby certify that the above quantities of Jet-A-1 have been supplied as indicated TOTAL
and exemption from duty is claimed under item .................................... of the Customs Certified that the products delivered have been handled in accordance with written
Duties (Exemption) Order 1959/Excise Duties(Exemption) Order 1968 subject to the procedures/criteria as laid down in the Shell International Quality Assurance
conditions therein specified. Manual and meet with the appropriate specifications(s).
FUELLING SUPERINTENDENT
Issue O
APPENDIX A.47
PAGE 1 OF 2
QUALITY RECORDS
Retention periods of Quality Records at Worksites
The following is a list of quality records and their retention periods :-
Six Calendar Years
Yellow copies of Invoices, Delivery Tickets

Receipts for Marine Bunker Sales
Delivery Order Receipts (all products)
Borrow & Loan Delivery Orders
Borrow & Loan Receipts
Blending / Product Transfer / Filling & Decanting Records
DPRIS
Monthly Borrow & Loan Statements
Monthly Product Stock Statements
Monthly Opening / Closing Stocks by Grades & Packings
Stock Cards
Daily Product Tank Stock Statements
Tanker Discharge Documents incl. Bulk Cargo Receipt Log, B/L, COQ, Ship's
Statement of Cargo, Ullage / Sounding Certificate.
Return Tickets
Three Years
CAR Status Log

Training Records
Minutes of Worksite Quality Improvement Team (WQIT) Meeting
Minutes of Distribution Quality Improvement Team (DQIT) Meeting
Audit Reports
Control of Non-Conforming Products
Two Calendar Years
DDS / DRS / DCSRS

File Copies of Credit Notes for Empty Packages, Return of Empty Cylinder
APPENDIX A.47
PAGE 2 OF 2
QUALITY RECORDS
One Calendar Year
Flight Receipts / Omnibus Receipts / WAS

Overtime / Overtime Allowances
Acting Allowances
Leave Application Forms
Payment Vouchers
Cash Advance Vouchers
Claim Form Summary
Imprest Accounts
Adjustment to A/C Allocation Journal Vouchers
Local Purchase Orders
Work Orders
Monthly Operating Cost Reports
Advise of Dishonoured Cheques
Closed CARS
Calibration Records
Test Records
Maintenance Records
Inspection Records
Customer Complaint Records
Six Months
Issue of Invoices / DT / DR and CR Computer Lists

Advice of Cancelled Documents
Computer Printouts on Unmatched / Missing Document Numbers
Computer Printouts on Stocks on Hand / Missing Sales Documents
Aviation Fuel / Lubs Delivery / Release Notes
List of COD / CWO Outstandings
OSR (Off Spec Request)
SAP Exception / Console Log Reports
Extra Priced Copies for Credit Customers
DRS with Remittance Advice
Vollie Reports
Salary Advice
The above documents will sometimes require worksites to carry out investigations or reconciliations
upon receipt. Once the matter is resolved, the documents are kept for a further period of six (6) months.
All quality records can be destroyed after the aforementioned retention period.
APPENDIX A.48
THE NEW YELLOW COPY (YC) HANDLING PROCESS
Customers/ Drivers/ Delivery Service Supv. Admin. Supt./ HOCS Worksite Mgr Business Unit Finance Dept.
Dealers Hauliers (or equivalent) Contract Clerk (Or Equiavalent) MEs & RMs
Customers/ Dealers to fully
acknowledge YC at consumption
site.
To provide Letter of Indemnity if
unable to fully acknowledge YC.
Customers/ Dealers handover Driver checks the YC for proper Segregate YCs by Dates Highlight and seek Request Customers to properly
signed Yellow, Haulier copies acknowledgement & Cheques Write invoice No. & Customer rectification on not properly acknowledge the YC.
and Cheque to driver upon for correct amount due upon A/C No. back of Cheque where acknowledged YC especially Seek for Letter of Indemnity
receipt of load. receipt. not done. for repeating customers on a from Customers who are
Dealers to write/stamp details Driver pass YC & cheque to Upload YC document & monthly basis (Minimum) unable to comply with request
(Invoice & Account Number) back DSS Shipment No. into SAP via of fully acknowledge YC.
of cheque. Excel Spreadsheet
Pass fully acknowledge YC

and/or Letter of Indemnity to
Worksite
Daily Tick off Gatepass Check Summary Report
Report for the returned YC. Weekly
Segregate YC not properly Compare for any Request/monitor Aging
Acknowledge and file Green discrepancies in volume Report for all outstanding
Gate Pass Copy. Pass filed between Gatepass Report vs YCs on a weekly basis
Yellow/Green copies to Admin. YCs. Submit summary for (minimum).
Supt for Storage. non-returned YC Pass reports to WS Head.
Provide List of
outstanding YCs (Not
Paid) and > 6 Months
old.
No subsequent trip until driver Refer to Driver if YC not Refer to DSS for outstanding
get YC or proper returned or not properly or not properly
acknowledgement YC. acknowledged. acknowledged YC.
Pass the properly acknowledged Properly Acknowledged YC to Upon receipt, verify
YC to DSS file and destroy Green Gatepass and acknowledge
Copy. documents received
Pass YC to Admin. Supt. for against list.
storage.
Retrieve YCs as per list. If not complete, send
Send original to OFK (by back list for still
courier) within agreed time outstanding to
frame. worksite for further
Settled documents stored for retrieval. Notify
6 years as per current BDEs to contact OFJ
procedure. Dept for these
documents.
APPENDIX A.49
COD (CASH ON DELIVERY) CHEQUE HANDLING PROCESS
Dealers Drivers Delivery Service Supv. (or Admin. Supt. CSC (Credit Specialist or MEs ATRACC
equivalent) Fleet Programmer
Dealer handover signed Driver checks the YC for

YC and Cheque to driver proper acknowledgement &
upon receipt of load. Cheque for technical details
Dealer to write amount, upon receipt.
document and account no.
back of cheque .
If no cheque then driver to Call respective MEs on To chase dealer for
call/inform DSS or CSC Fleet non-payment by dealer. payment
Programmer immediately for NO
further instruction.
To recover the cheque from No Cheque returned, To stop next load to dealer
Dealer before next load will be driver/lorry will not be given until payment made.
given. the next load.
NO NO
Driver/Lorry will be given next No cheque returned & driver Confirmation of payment by To E-Mail to CSC,
load if not at fault. not at fault, then dealer will not dealer must be received in Worksite once payment
be given the next load until writing before next load is is made.
payment made. released.
Next load will not be
given.
To make immediate Driver hands over YC and DSS to check Cheques for Key in into SAP.
payment to Driver, Cheque to DSS technical errors (post dated Banked in all the cheques
Worksites, MEs or Area and company name missing). received together with SAP
Office in order to avoid To write invoice & customer's printout & Bank pay in slip.
penalty and cancellation of YES YES account no. back of cheques YES
next load. for those without.
Pass to Admin. Supt. all the
cheques.
NO
Post Dated Cheques are Print COD report daily to To chase dealer for Receives bounced
passed back to Dealers for monitor dealer outstanding payment. cheques from Bank in
immediate replacement.
No loads given out until
statement . To issue show cause
letter to dealers for the
KL.
Dishonoured cheques
NO
NO cheques replaced. dishonoured cheques send back to respective
worksite for
replacement
YES
Inform Admin. Supt, WS Mgr., Send E-Mail out to

MEs/RMs, CSC (Fleet respective MEs,
Programmers/Coaches/Head worksite and CSC on
of Admin.) of non-payment by dishonoured cheques.
dealers or cheques with
technical errors end of
business day or shift via E-
Mail.

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MANUAL OF WORKSITE OPERATIONS APPENDIX

MANUAL OF WORKSITE OPERATIONS

APPENDIX NAME APPENDIX NO.

Policies, Procedures and Guidelines Statement By Marketing Director A.1

ISSUE NO. 6 – MAY 2004

MANUAL OF WORKSITE OPERATIONS

APPENDIX NAME APPENDIX NO.

Seals Used For Bulk Lorries, Daily - PDD A.35

ISSUE NO. 6 – MAY 2004

SHELL COMPANIES IN MALAYSIA

POLICIES, PROCEDURES AND GUIDELINES

n WHERE POLICIES, PROCEDURES AND GUIDELINES ARE SET AND

n WHERE PROCEDURES ETC. ARE NOT WORKABLE, UNSUITABLE

n WHERE PROCEDURES ETC. REQUIRED UPDATING, REASSEMBLING

ISSUE NO. 6 – MAY 2004

Health, Safety, Security

Every Shell company in Malaysia

• has a systematic approach to HSSE management designed to ensure

Mohzani Wahab Jon Chadwick

ISSUE NO. 6 – MAY 2004

• mengamalkan pendekatan sistematik dalam pengurusan hal-hal KKA bagi memastikan

Mohzani Wahab Jon Chadwick

Shell Malaysia September 2002

ISSUE NO. 6 – MAY 2004

STATEMENT ISSUED BY THE CMD TO REGIONAL & FUNCTIONAL

Continuing and extending these efforts is encouraged in response to the identified

The CMD believes that regular review of achievements in quality management

Date : 7th June 1988

received 21/6/88 Shell Centre, London.

ISSUE NO. 6 – MAY 2004

QUALITY ASSURANCE POLICY STATEMENT

As elements in formulating and adopting a policy of quality assurance in identified

- Responsibility of management for selection of, and adherence to,

- Recognition of the importance of the involvement and commitment of

- Co-operation with governments, local authorities, industry and academic

- Documentation of quality assurance related activities to be able to

- Regular evaluation of performance.

Quality assurance programmes are aimed at ensuring compliance with evolving

ISSUE NO. 6 – MAY 2004

SHELL COMPANIES IN MALAYSIA

We are totally committed to understanding

Administration/Function Date 7/12/89

TO ALL DOWNSTREAM STAFF

Maintenance of confidentiality is a key issue and concerns the discretion we bring

In dealing with sensitive or potentially sensitive situations (e.g. when matters of a

(i) It is particularly important to exercise discretion when travelling on public

(ii) Sensitive business documents, including software, being worked on at

Your co-operation in these matters is appreciated.

W/S: ______________________ Date: _______________

CURRENCY CASH COLLECTIONS

Batch No: _______________

Batch No: _______________

SAMPLE LETTER OF INSTRUCTION TO BANK

REPLENISHMENT OF IMPREST CASH

Worksite: Imprest Account: $

DATE PARTICULARS VOUCHER RECEIPTS PAYMENT APPROVAL SIGNATURE

Dept/Unit: Tel No:

when filling in the Deposit Voucher/Pay-in-slip. TQ.

OPENING RECENT TOTAL TOTAL CLOSING BALANCING ENTRY

REPLACEMENT FOR DISHONOURED CHEQUE

PREPARED BY: APPROVED BY: INPUT BY: EXCEPTION NOTED:

From : Our Ref : Date :

To : Your Ref : Date :

W/S: ________ Date: _