Skynex Aero Pvt. LTD.: Engineering Procedure Manual

SKYNEX AERO PVT. LTD.
Jalgaon Airport, Jalgaon, Maharashtra-425003
ENGINEERING PROCEDURE MANUAL

D/N : SNA/ EPM/ 001
I/S : 001, Mar. 2024
R/N : 000, Mar. 2024
MASTER COPY - I
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
ENGINEERING PROCEDURE MANUAL R/N: 000, Mar. 2024
PREFACE

ENGINEERING PROCEDURE MANUAL
Registered Office : 1st Floor, Property No. 400, Block C,

Ramphal Chowk, Sec.-7, Dwarka,
New Delhi-110077
Maintenance Base : Plot No. 2.2, Jalgaon Airport,

Jalgaon, Maharastra-425003
Telephone Number : +918377903777
Email Address : qm@skynex.aero
Document Number : SNA/ EPM/ 001
Issue Number/ Date : 001/ Mar. 2024
Revision Number/ Date : 000/ Mar. 2024
QM Approval Ref. :
Proposed By: O/o SNA (MM) Page 2 of 33 Approved By: O/o SNA (QM)
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
PREFACE
FOREWARD
The EPM reflects the procedures for Maintenance Management, Quality Management and covers
all aspects of approved maintenance organisation activities.
This EPM specifies procedures for maintenance management for the organisation and personnel
involved in the Maintenance Management, Quality Assurance and Associated Management of
aircraft and aeronautical products, parts and appliances in order to demonstrate the capability and
means of discharging the obligations and associated privileges of continuation of approval for the
management of aircraft maintenance.
It is imperative that the organisation is aware of its responsibility and accountability of keeping
the aircraft in a continuing state of airworthiness.
This EPM lays down the requirements of maintenance activities harmonised with MOE and CAR
145 and any other DGCA standard compliance in a manner established by DGCA.
This EPM also provides procedure common standards and guidelines for continued maintenance
of an aircraft as per the scope of approval granted to the organisation under CAR 145.
This EPM has been prepared in compliance with Maintenance Organization Exposition (MOE),
CAR-145, regulatory requirement and it to be kept updated as and when required.
All rights reserved. No part of this document may be reproduced or transmitted in any form or by
any means, electronic, or mechanical, for any purpose, without the express written permission of
Skynex Aero Pvt. Ltd.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
PREFACE
TABLE OF CONTENT (TOC)

PARA TITLE PAGE
---- PREFACE 1-33
CP Cover Page 1
TP Title Page 2
FWD Foreword 3
TOC Table of Contents 4-12
---- Intentionally Left Blank 13
ROR Record of Revision 14-15
HOR Highlight of Revisions 17-18
LEP List of Effective Pages 20-24
LOD List of Distribution 26
ABR Abbreviations 27-28
DEF. Definitions 30-32
PART-00 GENERAL 0.1-0.10
0.1 Introduction 0.1
0.2 Relationship with other manual 0.2
0.3 EPM Aims and Objectives 0.3
0.4 EPM Composition 0.4
0.5 Engineering Procedure Manual 0.5
0.5.1 EPM Content and Arrangement 0.5
0.5.2 EPM Use 0.6
0.5.3 EPM Revision 0.7
0.5.4 EPM Approval 0.8
0.5.5 EPM Distribution 0.9
---- Intentionally Left Blank 0.10
PART-A MANAGEMENT PROCEDURE A.1-A.27
A.1.0 Management Procedure A.1
A.1.1 Corporate Commitment by the Accountable Manager A.1
A1.2 Safety and Quality Procedure A.2
A.1.3 Management Personnel Procedure A.3
A.1.3.1 Management Personnel – Accountable Manager A.4
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PART-A MANAGEMENT PROCEDURE (Continue…) A.1-A.27
A.1.3.2 Management Personnel – Quality Manager A.5
A.1.3.3 Management Personnel - Maintenance Manager A.6
------ Intentionally Left Blank A.7
A.1.4 Duties & Responsibilities of management personnel A.8
A.1.4.1 Duties and Responsibilities - Accountable Manager A.8
A.1.4.2 Duties and Responsibilities – Quality Manager A.9
A.1.4.3 Duties and Responsibilities – Maintenance Manager A.10
A.1.5 Management Organisation Chart A.12
A.1.6 List of CS/ SS And Airworthiness Review Staff A.14
A.1.7 Manpower Resource A.15
A.1.8 General Facility Procedure A.16
A.1.8.1 Management Cell (Office Facility) Procedure A.17
A.1.8.2 Maintenance Cell (Hanger Facility) Procedure A.18
A.1.8.3 Material Cell (Store Facility) Procedure A.19
A.1.9 Organisation Intended Scope of Work A.21
A.1.10 Notification Procedure To DGCA A.23
A.1.11 Exposition Amendment Procedure A.24
A.1.11.1 EPM Revision Procedure A.25
A.1.11.2 Requesting Change in Procedures A.26
PART-B MAINTENANCE PROCEDURE B.1-B.112
B.2.0 Maintenance Procedure B.1
B.2.1 Supplier/ Sub-contractor Evaluation Procedure B.1
B.2.1.1 Supplier Evaluation Procedure B.2
B.2.1.2 Periodical Supplier Review Procedure B.3
B.2.1.3 Receipt, Inspection and Record Procedure B.4
B.2.1.4 Sub-Contractors Evaluation Procedure B.5
B.2.2 Accepting/ Inspection of Aircraft Components and Material B.6
B.2.3 from Outside
storage, Contractors
Tagging and Release of Aircraft Components and B.7
B.2.3.1 Materials to Aircraft
Components/ Material Maintenance
Handling Procedure B.8
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PREFACE

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PART-B MAINTENANCE PROCEDURE (Continue…) B.1-B.112
B.2.3.2 Tagging and Labelling Procedure B.9
B.2.3.3 Stores Records Procedure B.10
B.2.3.4 Storage Maintaining Procedure B.11
B.2.3.4.1 Bonded Store Procedure B.11
B.2.3.4.2 Quarantine Store Procedure B.12
B.2.3.4.3 POL Store Procedure B.13
B.2.3.4.4 Tool Store Procedure B.14
B.2.3.4.5 Commercial Store Procedure B.15
B.2.3.4.6 ESD Store Procedure B.16
B.2.3.5 Store/ Storage Procedure B.17
B.2.3.5.1 Fuel Store Procedure B.18
B.2.3.5.2 Rubber Parts Storage Procedure B.19
B.2.3.6 Record and Documentation Procedure B.20
B.2.4 Acceptance of Tools and Equipment B.21
B.2.4.1 Special Tools/ Equipment Acceptance Procedure B.22
B.2.4.2 Locally Fabricated Tool/ Equipment Acceptance Procedure B.23
B.2.4.3 Leased Tools/ Equipment Acceptance Procedure B.24
B.2.4.4 Tools/ Equipment Control Procedure B.25
B.2.4.5 Tool/ Equipment Inventory Procedure B.26
B.2.5 Tools/ Equipment Calibration B.27
B.2.5.1 Tools/ Equipment Calibration Procedure B.28
B.2.6 Tools/ Equipment (Including Alternate Tools) Procedure B.29
B.2.6.1 Tools/ Equipment Including Alternate Tools General Procedure B.30
B.2.6.2 Tools Distribution/ Usage/ Return Procedure B.31
B.2.6.3 Equipment Distribution/ Usage/ Return Procedure B.32
B.2.7 Cleanliness Procedure B.33
B.2.7.1 Cleanliness General Practices B.34
B.2.7.2 Cleanliness FOD Control B.35
B.2.7.3 Cleanliness of Aircraft B.36
B.2.8 Maintenance Instructions B.37
B.2.8.1 Maintenance Instructions Procedure B.38
B.2.8.2 Maintenance Instructions Distribution B.39
B.2.9 Repair Procedure B.40
B.2.9.1 Repair Method B.41
Procedure
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B.2.10 Aircraft Maintenance Data B.42
B.2.10.1 Aircraft Maintenance Data Control B.43
B.2.10.2 Aircraft Maintenance Data Content B.44
B.2.10.3 Aircraft Maintenance Data Compliance B.45
B.2.10.4 Aircraft Maintenance Data Procedure B.46
B.2.11 AD/ DGCA Mandatory Modification B.47
B.2.11.1 AD/ DGCA Mandatory Modification Procedure B.48
B.2.11.2 AD/ DGCA Mandatory Modification Compliance B.49
B.2.12 Optional Modification B.50
B.2.12.1 Optional Modification Procedure B.51
B.2.13 Maintenance Documentation in Use and Completion B.52
B.2.13.1 Maintenance Documentation Review B.53
B.2.14 Technical Records B.54
B.2.14.1 Technical Records Procedure B.55
B.2.14.2 Technical Records Content B.56
B.2.14.3 Maintenance Record Content B.57
B.2.15 Defects (Arising During Maintenance) Procedure B.58
B.2.15.1 Defects Reporting Procedure B.59
B.2.16 Certificate of Release to Service B.60
B.2.16.1 CRS Procedure B.61
B.2.17 Records Procedure for Operator B.62
B.2.17.1 Records for Operator B.63
B.2.18 Defects/ Occurrence Reporting Procedure (To DGCA/ B.64
B.2.18.1 Operator/ Manufacturer)
Defect Reporting Procedure B.65
B.2.18.2 Repetitive Defects Procedure B.66
B.2.18.3 Incident/ Accident Reporting Procedure B.67
B.2.18.4 Manufacturer Reporting Procedure B.68
B.2.19 Return of Defective Aircraft Components to Store B.69
B.2.19.1 Defective Component Return Procedure B.70
B.2.20 Defective Component Procedure B.71
B.2.20.1 Defective Components Dispatch Procedure B.72
B.2.21 Computer Maintenance Records Procedure B.73
B.2.22 Control of Man-Hour Planning B.74
B.2.22.1 Man-Hour Review Procedure B.75
Methods
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B.2.22.2 Man-Hour Planning Procedure B.76
B.2.23 Methods
Critical Tasks Control B.77
B.2.23.1 Critical Tasks Control Procedure B.78
B.2.23.2 Independent/ Duplicate Inspection Procedure B.79
B.2.24 Reference to Specific Maintenance Procedure B.80
B.2.24.1 Engine Ground Run Procedure B.81
B.2.24.2 Aircraft Taxing Procedure B.82
B.2.24.3 Aircraft Towing Procedure B.83
B.2.24.3.1 Towing Starting Procedure B.84
B.2.24.3.2 Towing Precautions B.84
B.2.24.3.3 Towing Completion Procedure B.84
B.2.24.4 Aircraft Parking/ Mooring Procedure B.85
B.2.24.4.1 Pre-parking/ Mooring Procedure B.86
B.2.24.4.2 Aircraft Parking/ Mooring Procedure B.86
B.2.24.5 Aircraft Refueling Procedure B.87
B.2.24.5.1 Aircraft Refueling Process B.87
B.2.24.6 Aircraft Marshalling Process B.88
B.2.24.7 Aircraft Erection Procedure B.89
B.2.24.8 Aircraft Jacking Procedure B.90
B.2.24.8.1 Jacking Precaution B.91
B.2.24.8.2 Jacking –Up Preparation B.91
B.2.24.8.3 Jacking –Down Preparation B.91
B.2.24.9 Aircraft Weighing Procedure B.92
B.2.24.9.1 Aircraft Weighing Condition B.92
B.2.24.9.2 Aircraft Weighing Process B.92
B.2.24.9.3 Weight Schedule Content B.93
B.2.24.9.4 Aircraft Weighing Procedure B.93
B.2.24.10 Aircraft Compass Swinging Procedure B.94
B.2.24.10.1 Compass Swinging Condition B.94
B.2.24.10.2 Compass Swinging Method B.94
B.2.24.11 ESDS Handling Procedure B.95
B.2.24.11.1 ESDS Installing/ Removing Procedure B.95
B.2.24.11.2 ESDS General Procedure B.96
B.2.24.11.3 ESDS Storage Procedure B.96
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B.2.24.12 Part Fabrication Procedure B.97
B.2.24.13 Part Cannibalising Procedure B.98
B.2.24.13.1 Part Cannibalising Reasons B.98
B.2.24.13.2 Part Cannibalising Method B.99
B.2.24.14 Occasional Maintenance Procedure B.100
B.2.25 Procedure to Defect and Rectify Maintenance Errors B.101
B.2.25.1 Maintenance Error Detection Procedure B.102
B.2.25.2 Maintenance Error Rectification Procedure B.103
B.2.26 Shift/ Tasks Handover Procedures B.104
B.2.26.1 Duty Time Limitation Procedure B.105
B.2.26.2 Duty Time Limitation Factors B.106
B.2.26.3 Effect of Shift Work on Health B.107
B.2.27 Maintenance Data Inaccuracies/ Ambiguities Notification B.108
Procedures
B.2.28 Production Planning Procedure B.109
B.2.28.1 Planning Procedure B.110
B.2.28.2 Hanger Planning B.111
------- Intentionally Left Blank B.112
PART-C QUALITY PROCEDURE C.1-C.61
C.3.0 Quality Procedures C.1
C.3.1 Quality Audit C.1
C.3.1.1 Quality Audit Procedure C.2
C.3.1.2 Quality Audit Method C.3
C.3.1.3 Audit Findings Report Procedure C.4
C.3.1.4 Surveillance/ Repeat Audits Procedure C.5
C.3.2 Quality Audit of Aircraft C.6
C.3.2.1 Product (Aircraft) Audit Purpose C.7
C.3.2.2 Product (Aircraft) Audit Procedure C.8
C.3.2.3 Product (Aircraft) Audit Technique C.9
C.3.3 Quality Audit Remedial Procedure C.10
C.3.3.1 Quality Audit Review Procedure C.11
C.3.3.2 Quality Audit Record Procedure C.12
C.3.4 CS/ SS Personnel Qualification and Training C.13
C.3.4.1 CS/ SS Personnel Qualification C.14
C.3.4.2 CS/ SS Personnel Training C.15
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PART-C QUALITY SYSTEM PROCEDURE (Continue….) C.1-C.61
C.3.4.3 CS/ SS Personnel Experience C.16
C.3.4.4 Duration of Experience C.17
C.3.4.5 Nature of Experience C.18
C.3.5 CS/ SS Record C.19
C.3.5.1 CS/ SS Record Procedure C.20
C.3.6 Quality Audit Personnel C.21
C.3.6.1 Quality Personnel – Quality Manager C.22
C.3.6.2 Quality Personnel – Quality Auditor C.23
C.3.6.3 Quality Personnel – Technical Officer (Quality) C.24
C.3.7 Qualifying Inspectors C.25
--- Intentionally Left Blank C.26
C.3.8 Qualifying Mechanics C.27
C.3.8.1 Qualifying Mechanics Procedure C.28
C.3.9 Exemption/ Variation C.29
C.3.9.1 Exemption/ Variation Procedure C.30
C.3.10 Concession Control for Deviation C.31
C.3.10.1 Concession Control for Deviation Procedure C.32
C.3.11 Specialised Activities C.33
C.3.11.1 NDT, Welding
Specialised etc. Procedure
Activities C.34
C.3.12 Manufacturers/ Other Maintenance Working Team C.35
NDT, Welding etc.
C.12.1 Manufacturer and Other Maintenance Working Team Control C.36
C.12.2 Manufacturer and Other Maintenance Working Team C.37
C.12.3 Procedure
Manufacturer and Other Maintenance Working Team C.38
C.3.13 Certification Procedure
Personnel Training C.39
C.3.13.1 Personnel Training Program C.40
C.3.13.2 Personnel Training Procedures C.41
C.3.13.2.1 Induction Training Procedure C.42
C.3.13.2.2 Human Factor Training Procedure C.43
C.3.13.2.3 Safety Management Training Procedure C.44
C.3.13.2.4 Marshalling Training Procedure C.45
C.3.13.2.5 Refueling Training Procedure C.46
C.3.13.2.6 Aircraft Familiarization Training Procedure C.47
C.3.13.2.7 Continuation/ Refresher/ Recurrent Training Procedure C.48
C.3.13.2.8 Specialised/ Type Task Training Procedure C.49
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PART-C QUALITY SYSTEM PROCEDURE (Continue….) C.1-C.61
C.3.13.2.9 Aircraft/ Component Type Training C.50
C.3.13.2.10 Miscellaneous Training Procedure C.51
----- Intentionally Left Blank C.52
C.3.13.3 Training Record Procedure C.53
C.3.14 Personnel Competence Assessment Procedure C.54
C.3.14.1 CS/ SS Competence Assessment Procedure C.55
C.3.14.2 One -Off Authorisation Procedure C.56
C.3.14.3 Taxing Authorisation Procedure C.57
C.3.14.4 Quality Circular Procedure C.58
C.3.15 Training Procedures for On Job Training C.59
C.3.16 Procedure for the Issue of the Recommendation to DGCA for C.60
the Issue of a CAR 66.A.45(c),
----- Intentionally Left Blank C.61
PART-D CONTRACTED OPERATOR 4.1-4.4
D.4.0 Contracted Operator D.1
D.4.1 Operator Procedure D.1
D.4.2 Operator Document Procedure D.2
D.4.3 Operator Data Procedure D.3
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PART-E SAMPLE DOCUMENTS E.1-E.20
E.5.0 Sample Documents E.1
E.5.1 Specimen Documents Procedure E.1
E.5.1.1 Specimen Forms/ Tags/ Labels Procedure E.2
------- Intentionally Left Blank E.3
E.5.1.2 Specimen Register Procedure E.4
E.5.2 Management Person Listing Procedure E.6
E.5.3 CS/ SS Personnel Listing Procedure E.8
E.5.4 Aircraft Managed by Organisation Listing Procedure E.10
E.5.5 Maintenance Facility Listing Procedure E.12
E.5.6 Contracted Maintenance Organisation Listing Procedure E.14
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PART-E SAMPLE DOCUMENTS (Continue….) E.1-E.20
E.5.7 Sub-Contracted Maintenance Organisation Listing Procedure E.16
E.5.8 Approved Vendors Listing Procedure E.18
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PREFACE

PART Operator Procedure PART-E Document/ Form Procedure
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PREFACE
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PREFACE
DISTRIBUTION LIST
Copy Holder Name Format Remark
01 DGCA Headquarter & Office Non-Editable – Hard Copy

of Dy. DGCA, Mumbai and PDF
02 Quality Manager Original - Hard Copy
and PDF
03 Accountable Manager Non-Editable - PDF
04 Maintenance Manager Non-Editable – PDF
05 Continuing Airworthiness Non-Editable – PDF
Manager
06 Technical Library Hard Copy
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PREFACE
ABBREVIATIONS
AM Accountable Manager
AAC Airworthiness Advisory Circulars
AAN Airworthiness Approval Note
AC Advisory Circular
AFM Aircraft Flight Manual
ATR Action Taken Report
AIC Aeronautical Information Circular
AIP Aeronautical Information Publication
AMM Aircraft Maintenance Manual
AMO Approved Maintenance Organization
AMP Aircraft Maintenance Programme
AOC Air Operator’s Certificate
AOG Aircraft on Ground
APU Auxiliary Power Unit
ATA Air Transport Association
ATC Air Traffic Control
AWL Airworthiness Limitation
AD Airworthiness Directive
AMC Acceptable Means of Compliance
ARC Airworthiness Review Certificate
CAR Civil Aviation Requirements
CSN Cycle Since New
CSO Cycle Since Overhaul
C of A Certificate of Airworthiness
C of R Certificate of Registration
CRS Certificate of Release to Service
CAME Continuing Airworthiness Management Exposition
CS Certifying Staff
DGCA Directorate General of Civil Aviation
D/N Document Number
DME Distance Measuring Equipment
DAW Director Airworthiness Office
EASA European Aviation Safety Agency
ECL Emergency Check List
SS Support Staff
QM Quality Manager
MM Maintenance Manager
O/O Office Of
D/N Document Number
S/N Serial Number
I/N Issue Number
R/N Revision Number
i.a.w. In Accordance With
i.r.t. In Respect To
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PREFACE
DEFINITIONS
Accountable Manager – Means the manager who has corporate authority for ensuring that all
maintenance required by operator can be financed and carried out to standard required by DGCA.
Aircraft – Means an aero plane, helicopter or airship.
Aircraft component – Means any part, the soundness and correct functioning of which, when
fitted on an aircraft, is essential to the continued airworthiness or safety of the aircraft, or its
occupants.
Aircraft Goods – Mean aircraft components or materials, including paints, dopes, thinners, fuels
lubricants and special petroleum products, intended for use in civil aircraft and which are required
to be produced and certified in conformity with an approved specification, drawing or process.
Aircraft Maintenance Programme – A document prepared by the CAR M Sub Part G operator
/ maintenance organisation based on the maintenance programme information made available by
the state of design or by the organisation responsible for the type design describing the
Airworthiness limitation, specific scheduled maintenance tasks and their frequency (in terms of
flying hours, cycles, landings or elapsed period or more elements of inspection criteria) and related
procedures, necessary for the safe operation of those aircraft to which it applies.
Approved by DGCA – Means approved by the Director General of Civil Aviation directly or in
accordance with a procedure approved by DGCA.
Approved standard – Means a manufacturing/ design/ maintenance/quality standard approved

by DGCA/ or by an Authority acceptable to DGCA/ or in accordance with a procedure approved
by DGCA.
Approved Maintenance Organization (AMO) – Means an organization approved by DGCA as

per “CAR- M” or “CAR-145”.
Approved Parts: Such parts which meet approved design data applicable to that part and which
has been manufactured and subsequently maintained i.a.w the requirements of the State of Design,
Manufacturer or Registry, as applicable. Approved parts will be accepted by SNA when parts
accompany with Authorized Release Certificate i.e. CA form 1, EASA form 1, FAA form 8130-
30 or an equivalent acceptable document, which certify that component is fit for release to service.
Alternate tools/ equipment are items, which are similar to the recommended ones by its
configuration, Drawings and material specifications.
Associated Control Systems: The associated controls systems are such which are inter-linked
with the main flying control/engine control systems and can adversely affect the correct
operation of the main system, if improperly rigged or connected.
Aircraft goods imported from outside India: The goods classified as class I, class II and class
III should be accompanied by documents as follows:
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Bonded Stores – Means stores where materials/ spares, having evidence of proper documents
received from approved sources, are stocked.
Class I product is a complete aircraft, aircraft engine or propeller, which has been type certified
in accordance with the applicable Federal Aviation Regulations and for which Federal Aviation
Specifications or Type Certificate Data sheets have been issued. FAA 8130-3/ EASA Form One /
Export Certificate of Airworthiness issued by the Regulatory Authority of Country of Export
Class II product is a major component of a Class I product e.g. wing, fuselage, empennage
assemblies, landing gears, power transmissions control surfaces etc., the failure of which
jeopardize the safety of class I product, or any part material or appliance approved and
manufactured under the Technical Standard Order (TSO) system in `C' Series. Airworthiness
approval tag Form FAA 8130-3/ EASA Form One or equivalent.
Class III product is any part or component which is not a class II product and include standard
part i.e. those designated as AN, NAS, SAE etc.
Critical Tasks: Task involving some amount of disassembly / reassembly of several

aircraft components of the same type fitted to more than one system on the same
aircraft during a particular maintenance check
Contractor: means it is a DGCA/ EASA/ FAA approved organization.
Duplicate Inspection: Duplication inspection is an inspection which is first made and certified
by one approved/authorized/ licensed person and is then repeated, before the aircraft is flown,
by another approved/authorized/ licensed person and again certified by him.
Engine Controls: The engine controls include the primary engine controls, system controls
and ancillary controls (throttle controls, fuel cock controls, propeller controls, etc.) and the
mechanisms used by the pilot and/or the flight engineer to operate them.
Flight Controls: The flying controls include the primary flight controls, tabs, tab flaps and
airbrakes etc., and the mechanism used by the pilot to operate them.
Sub-Contractor: means an organization which can provide services under SNA Quality System.
The organization need not hold DGCA approval.
Supplier can be a stockiest or distributor of new or surplus aircraft parts/ materials.
Services: Maintenance/ repair/ overhaul/ bench check/ testing/ calibration/ ground servicing of
aircraft/ engine/ components.
Service Agencies: Agencies engaged in maintenance, repair, overhaul, bench check, calibration,
testing, ground servicing
.
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Standard Materials: Raw material such as metals, plastics, wood, fabric, etc. or consumables
such as lubricants, cements, compounds, paints, sealants etc. which meet the required specification
and has appropriate traceability. All material must be accompanied by documentation clearly
relating to the particular material and containing conformity to specification statement plus both
the manufacturing and supplier source.
Standard Parts: Such approved parts which meet a national/ International acceptable standard
and when referenced in the type design of particular Aircraft. These items have a P/N but do not
have a serial number such as diodes, nuts, bolts, split pins etc. These parts accompany with
statement of conformity and do not have CA form 1, EASA form 1, FAA form 8130-30 issued for
them.
Un-approved Parts: Such parts which do not meets the criteria of approved part or standard part
are considered to be unapproved. Unapproved parts also include those parts improperly returned
to service, for example:
➢ Parts supplied directly to the user by a subcontractor not entitled to do so;
➢ Parts maintained or approved for return to service by a person or organisation not
approved to do so;
➢ Parts not maintained in accordance with the requirements of the applicable
approved data;
➢ Parts having reached their life limit, including, if applicable, any shelf –life limit;
➢ Any part not accompanied by the appropriate documentation would be considered
to be unapproved.
Vital Point: Any point on an aircraft at which single mal assembly could lead to catastrophe i.e
result in loss of aircraft and/or in fatalities
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PART 0, GENERAL PROCEDURE
0.1 INTRODUCTION
A. Skynex Aero Pvt. Ltd. (SNA) as a Maintenance Organisation has been established with
a view to provide standard and approved maintenance service for the aircraft and its
component as per the scope of approval granted to the organisation by O/o DGCA.
B. Organisation has its own hanger facility to provide maintenance services, and support to
own aircraft fleet and other’s aircraft i.a.w standardise policy and procedure throughout.
C. In relation to the maintenance organisation scope, SNA has prepared MOE and has been
approved by O/o DGCA.
D. The approved MOE is the prime document specifying the standard and policy, organisation
has to follow in continuation of the scope of approval granted to the organisation.
E. Based on approved standard and policy of MOE, EPM has been prepared to specify the
detail procedure to be followed by the organisation for maintenance and quality activities.
F. EPM is entrusted with the responsibility of exercising airworthiness management,
control and quality and safety oversight on the Engineering and Maintenance activities
of the organisation.
Proposed By: O/o SNA (MM) Page 0.1 of 0.10 Approved By: O/o SNA (QM)
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0.2 RELATIONSHIP WITH ANOTHER MANUAL
A. Primarily the organization is meant for maintain the policy and procedure defined in
approved MOE.
B. Based on MOE the procedure manual in the form of EPM has been developed to
standardise the procedure to which organisation will follow in respect scope of approval
granted to the organisation.
C. This approved MOE and EPM do not stop organisation’s commitment to maintain or
continuously improve the overall effectiveness of the management system;
D. In addition, this EPM will be periodically reviewed to ensure relevant additional and
organisation’s other manual standards and policy has not contradicted.
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0.3 EPM – AIMS AND OBJECTIVES
A. EPM is prepared with an aims and objective ensuring effective implementation of

procedure related to airworthiness rules, regulations and requirements contained in
various national documents, standards practice and associated procedures.
B. EPM aims specifies procedure to carry out following major functions.
1. Induction/ De‐Induction of aircraft
2. Approval of personnel and organization
3. Preparation/ revision/ review of MOE
4. Preparation/ revision/ review of Procedure Manuals
5. Surveillance and audit of the organisation and procedures
6. Vendor audit system and procedure
7. Occurrence Reporting and association in incident investigation
8. Ensuring compliance to applicable ADs/ SBs/ Mandatory Modifications etc.
9. Personnel Training Activities.
C. EPM objectives is follow the procedure to ensure that

1. All mandatory aircraft documents and organization approvals are current and valid.
2. All personnel’s authorizations and licenses are current and valid.
3. MOE and associated procedure are maintained and updated.
4. Update airworthiness regulations, company policies and procedures in vogue.
5. Timely completion of audits and its findings
6. Conformance to set standards and procedures
7. Continual training of engineering staff to improve competence.
D. To ensure the and full fill the EPM aims and objective the organisation has its own quality
and safety oversight.
E. The organisation quality and safety oversight are aimed
1. To detect weakness in the Engineering and Maintenance activities
2. To initiate necessary corrective measures in time
3. To prevent a potential safety hazard to the organisation
4. To ensure capability of the organization
5. To exercise airworthiness control to required level
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0.4 EPM COMPOSITION
A. This EPM is prepared/ verified by MM, in consultation, as required, with the AM and
CAR 145 Post Holders to meet the requirements of MOE.
B. This procedure manual is to set forth the means and methods of Engineering/
Maintenance/ Quality procedure for compliance of policies defined in MOE.
C. The EPM fulfills the requirements of MOE for continuing compliance with maintenance of
aircraft i.a.w manufacturer requirements, CAR and regulatory instructions by DGCA.
D. The text of this manual has been arranged so that each subject is dealt with insofar as
MOE Paragraphs defines and other regulatory publications.
E. Each page of EPM will reflect Issue Number (I/N) and Revision Number (R/N) with date
(Month and Year only). Amended pages shall be identified by a new R/N and date.
F. The amendment in a page shall be indicated by a vertical bar in left margin adjacent to
the row containing amended text. Vertical bar denoting the preceding
G. Although the manual strives to give its users, accurate and straight forward description.
H. However, sometimes an inadvertent mistake may occur. User observation and suggestion
will be acknowledged through the Feedback Report.
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0.5 ENGINEERING PROCEDURE MANUAL (EPM)
A. EPM is a dynamic and approved document defining the quality/ safety policy of the
organisation to be followed for the maintenance of aircraft and its component.
B. The requirements and procedures set down in the MOE must be followed to ensure
compliance with CAR 145.
C. It is essential that all staff is aware, not only requirements of CAR 145 as they affect
their duties and activities, but also the underlying philosophy i.r.t. the operation.
0.5.1 EPM Content and Arrangement
A. The design concept of this manual is based on human factors principles, such as grouping
in to Parts with identification of each paragraph for easy reference, highlighting the Para
which need special attention etc.
B. The content of this EPM has been arranged so that each subject is dealt with insofar as
material of respective approved MOE paragraphs, defines them and other regulatory
publications.
C. This EPM will basically covers applicable aspects i.a.w. MOE requirement and has
following parts
------- Preface
Part -00 General Procedure
Part -01 Management Procedure
Part -02 Maintenance Procedure
Part -03 Quality Procedure
Part -04 Contracted Operator Procedure
Part -05 Document/ Form Procedure
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0.5.2 EPM Use
A. The instructions given in this EPM is to be followed by all the concerned personnel
engaged in Engineering/ Maintenance activity of the organisation.
B. EPM is indexed in way that each Part will be divided into numbered sections and section
is divided into numbered sub‐sections.
C. EPM shall be kept continuously updated as and when there are changes to requirements,
applicable Aircraft Rules, CAR and any instructions issued by DGCA from time to time.
D. EPM is approved by the QM of organisation and subsequent revisions will be incorporated
only after specific approval from QM and shall be distributed as per the distribution list.
E. Although the manual strives to give its users, accurate and straight forward description.
However, sometimes an inadvertent mistake may occur. User observation and suggestion
will be acknowledged as per the Feedback/ Discrepancy.
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0.5.3 EPM Revision
A. Changes/ amendment made in approved EPM are termed as ‘EPM Revision’.

B. Every EPM Revision will have a particular Revision Number along with revision date
on all concerned pages.
C. Consequently, Pages, which are not affected by any Revision, shall contain its initial
Issue Number (I/N) and Revision Number (R/N) along with its date.
D. Whenever there is a revision to EPM, the revision shall be approved by QM through the approval
of revised LEP. QM shall be responsible for monitoring any revision in the EPM.
E. EPM shall be kept continuously updated as and when there are changes to requirements,
applicable Aircraft Rules, CAR and any instructions issued by DGCA from time to time
affecting the organisation policy and procedures.
F. No pages of this manual shall be removed/ altered without the concurrence of QM.
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0.5.4 EPM Approval
A. The prepared draft EPM initial or subsequent revision in consultation with AM and
other relevant post holder is purposed by the MM to the QM for its approval.
B. It is the responsibility of the MM to review the EPM at least once a year and introduce
all relevant revision in relation to organization scope, regulatory requirement, policy
and procedure in consultation with AM and other relevant Post Holders.
C. It is a mandatory that the procedure of approved EPM has to be followed with in the
organisation relevant section and department after approval.
D. The LEP of the EPM is to be signed by MM for the preparation and by QM for approval
of the same.
E. The No pages of this approved manual shall be removed/ altered without the concurrence
of Quality Manager.
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0.5.5 EPM Distribution
A. Master copy of this EPM shall be retained with QM and shall be available for inspection
by officers of DGCA.
B. The approved EPM shall be distributed as per the distribution list either soft copy or hard
copy as applicable.
C. On requested demand, additional soft copies will be given to other personnel.
D. Holders of this manual is responsible for ensuring that their nominated staffs are fully
conversant with the contents of this manual.
E. The procedures set down in this EPM are under constant review and development for
ensuring the most expeditious and economic methods of achieving safety, airworthiness,
reliability and standard(s).
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PART A, MANAGEMENT PROCEDURE
A.1.0 MANAGEMENT PROCEDURE
A. Part-A of this EPM defines the management procedure to be followed by the

organisation to ensure the compliance of organisation standard and policy accordingly.
B. It also specifies the duty and responsibility of the management personnel to ensure the
organization standard and accountability.
A.1.1 CORPORATE COMMENTMENT BY THE ACCCOUNTABLE MANAGER
A. Corporate commitment by the AM has to be signed in MOE every time whenever there is
Issue/ Revision of MOE has been proposed for approval to O/o DGCA due to:
1. Changes in name of AM;
2. Change in the nominated post holder;
3. Change in organisation scope of approval;
4. Change in organisation approved facility;
5. Change in organisation ownership;
6. Implementing audit/ safety recommendations;
7. Induction of new Aircraft/ Components as necessary
8. Change in inspection and maintenance requirements on Aircraft;
9. Result of annual review of the MOE and circumstances as necessitated;
10. Experience gained by the Organization during maintenance or operation;
11. Changes in Aircraft Rule, CAR, AAC and other applicable regulatory instruction;
B. Corporate commitment signed by the by the AM has empowered to committed to ensure that:
1. Organization’s compliance with CAR 145 and will comply with it at all times;
2. Procedure given in MOE and associated manual are approved and must be
complied with, as applicable, when maintenance/ work is being carried under the
terms of the DGCA approval.
3. All the work performed by the organization is as per the laid down procedures in
MOE and associated manual and within scope of approval granted to organization;
4. Procedures do not override the necessity of complying with any new or amended
regulation/ requirement published by the DGCA from time to time;
5. DGCA will continue organisation approval after being satisfied that the procedures
are being followed and maintained.
6. DGCA reserves the right to suspend, vary or cancel the approval of the organization
if evident that procedures are not followed or standards not upheld.
7. All CS/ authorised personnel are required to be fully familiar with the contents of
this manual, in addition to the manufacturer’s technical literature and statutory
requirements of the DGCA.
8. All the work is performed as per the approved procedures laid down by the
Manufacturer, DGCA and other related agencies.
9. Personnel have an adequate training and knowledge of requirements and other
applicable regulations of relevance to work area.
10. Safety and quality policy have been understood and implemented by all levels of
staff of the organisation;
Proposed By: O/o SNA (MM) Page A.1 of A.27 Approved By: O/o SNA (QM)
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A.1.2 SAFETY AND QUALITY PROCEDURE
A. Organization will follow the stipulated safety and quality policy to maintain the highest
standard to achieve the safe and healthy working environment.
B. Organisation is committed for developing, implementing, maintaining and constantly
improving strategies to ensure that all our aviation activities take place under an
appropriate allocation of organizational resources, aimed to achieve the highest level of
safety performance and meeting regulatory requirements, while delivering our services.
C. Department head shall display safety and quality policy of the in associated sections of
the department at a prominent place and visible range.
D. Display of safety and quality policy should be bilingual English and Regional Language
for understanding and implementation by all levels of staff.
E. All levels of management and all employees are accountable for delivery of the highest
level of quality and safety performance including promotion of a positive safety culture.
F. Organization executive is totally committed to principle stated in safety/ quality policy.
G. All employees have a duty to ensure complete safety of all passengers, customers, pilot
trainee and themselves in the air and on the ground at all times.
H. It is the duty of all those associated with the organization to promote reporting of all
accidents, incidents and potential risk situations to avoid future occurrences.
I. All employees have an obligation to protect organization reputation by achieving safety
through good and consistent procedures and discipline.
J. Policy is to give equal importance to business objectives and satisfaction to employees.
K. Support of all employees is required in following safety procedure in day-to-day activities.
L. Maintenance procedures will reflect the safety and quality policy and will cover all aspects
of maintenance including specialised services etc.
M. Each key person of the organization is responsible for ensuring that his personnel have an
adequate knowledge of the requirements and other applicable regulations of relevance
to his area and fulfill them meticulously when carrying out tasks.
N. Minimum safety/ quality procedure to be committed and followed by organization is as:
1. Recognise safety as a prime consideration at all times.
2. Adopt a safety management system in the organization
3. Apply Human Factor and just culture principles and policy;
4. Encourage all maintenance personnel to report maintenance error/ incident
5. Compliance of procedure, quality, safety and regulation are the duty of all.
6. Recognise the need for all personnel to co-operate with the quality auditors.
O. To achieve the safety/ quality policy organization is focused towards the avoidance of
errors, continuous improvement of services and the resultant cost benefits.
P. The quality policy is intended to help to achieve our quality objectives. Quality Policy
to be implemented and followed is
1. To conduct internal independent/ third party audit as applicable;
2. To receive feedback on the services rendered, for improvement;
3. To detect errors at an early stage and eliminate their root cause;
4. Internal quality audit procedures for the organization;
5. Internal Induction Training, Human Factor Training, SMS Training etc.
6. To carry out competency assessment of the personnel for role and responsibility;
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A.1.3 MANAGEMENT PERSONNEL PROCEDURE
A. Organization should have sufficient and qualified management personnel to ensure the
functions of the organization as per the scope of approval.
B. Management/ nominated personnel performance is adjudged on the basis of knowledge,
competency and skill.
C. The management structure designed to oversee and undertake specific roles and
responsibilities in all aspects of the organization business.
D. Each nominated management person must report to and have a direct access to AM.
E. Department head is responsible and accountable for accomplishment of the tasks
assigned to them, notwithstanding the overall responsibility of the AM.
F. AM shall coordinate with the department heads to ensure compliance with MOE and
associated procedure requirements while carrying out work as per scope of approval.
G. Nominated person will have to relevant knowledge, background and experience related
to aircraft or aircraft component maintenance.
H. Nominate personnel should adhere to follow the quality and maintenance activities in
the organization.
I. List and details of the management personnel has been mentioned Part-E of this manual.
J. Management Personnel for the purpose of CAR-145 will consist of the following
personnel who will be responsible for individual role and responsibilities:
1. Accountable manager (AM)
2. Quality Manager (QM)
3. Maintenance Manager (MM)
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A.1.3.1 Management Personnel – Accountable Manager
A. AM is a management personnel nominated by the board of the director of the

organization and accepted by the DGCA.
B. The board of the director of the organization will appoint a suitable person as an AM,
with corporate and financial authority for ensuring that all maintenance activities are
carried out to standard required by the CAR-145.
C. Before being make nomination for AM the board of director ensure that
1. Corporate financial authority to run the organization,
2. Adequate academy qualification and management skill;
3. Knowledge and understanding of CAR 145, CAR M, and regulatory requirements
4. Establish and promote the safety and quality policy
5. Familiar with the Safety Management System,
6. Familiar with Human Factor principle,
D. There is no any formal acceptance/ approval of the AM from O/o DGCA.

E. A Corporate Commitment in approved MOE/ CAME as applicable by nominated AM
with dated signature is considered as an acceptance of the AM from DGCA
F. After being accepted, AM will be responsible for all financial support and requirement
to ensure organization working procedure as per CAR 145 and regulatory requirements
G. Copy of Corporate Commitment duly signed by AM in MOE/ CAME as applicable shall
be kept with organisation master folder along with individual personal file maintained
with the organisation,
H. AM along with other management personnel structure, function and involvement are
divided and jointly responsible for organisation function as per scope of approval.
I. Accepted AM is directly reportable and accessible to the Director.
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A.1.3.2 Management Personnel – Quality Manager
A. QM is a management personnel nominated by the AM of the organization and approved

by the DGCA.
B. The AM of the organization will appoint a suitable person as an QM, responsible for
Quality system including the associated feedback system as required by CAR-145.
C. Before being appointed/ nominated for QM, AM shall ensure that the person have:
1. Total Five (05) years of experience in the Aviation Industry;
2. Out of which minimum 2 years of experience in Aviation Quality System;
3. A relevant engineering degree or
4. An AME qualification with additional education acceptable to DGCA or
5. AME Licence/ BAMEEC/ BAMEL holder or
6. Basic knowledge of Human Factor Principle,
7. Basic knowledge of Safety Management System,
8. Basic knowledge of CAR M, CAR 145 and regulatory requirement;
9. Induction or refresher training
10. Familiarization Training for type of aircraft or work.
11. Quality System and Auditing Technique Training,
D. After being ensured and satisfied, the AM shall make an application to O/o for the
assessment of the nominated post holder QM.
E. Application shall be made through eGCA portal with the following document:
1. Covering letter by AM on organisation letter head;
2. Duly filled CA Form 4 in name of individual with counter signed by AM;
3. Background and experience sheet of individual or equivalent;
4. Human Factor Training Certificate;
5. Safety Management Training Certificate;
6. Familiarization Training for the Type of Aircraft and Work;
7. CAR 145, CAR M, and other regulatory training as applicable;
8. Induction/ Refresher Training certificate as applicable;
9. Quality System and Auditing Technique Training Certificate;
10. Latest resume with supporting documents;
11. Any additional document as requested by DGCA;
F. After satisfactory assessment of the nominated person, approval will be granted by

appending DGCA approving authority sign in CA form 4.
G. After being approved, QM will be responsible to establish and monitor quality system to
ensure organization working procedure as per CAR 145 and regulatory requirements
H. Copy of approved CA Form 4 shall be kept with organisation master folder along with
the individual personal file maintained with the organisation,
I. Approved QM is directly reportable and accessible to the accountable manager.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.3.3 Management Personnel – Maintenance Manager
A. MM is a management personnel nominated by the AM of the organization and approved

by the DGCA.
B. The AM of the organization will appoint a suitable person as a MM, responsible for
compliance of maintenance policy and procedure as required by CAR-145.
C. Before being appointed/ nominated for MM, AM shall ensure that the person have:
1. Total Ten (10) years of experience in the Aviation Industry;
2. Out of which Five (05) years of experience in actual aviation environment;
3. AME Licence at least one type of Aircraft managed by the organisation or;
4. AME qualification with additional education acceptable to DGCA or
5. Familiar with MOE policy and procedures,
6. Basic knowledge of Human Factor Principle,
7. Basic knowledge of Safety Management System,
8. Basic knowledge of CAR M, CAR 145 and regulatory requirement;
9. Induction or refresher training
10. Familiarization Training for type of aircraft;
11. Quality System and Auditing Technique Training,
D. After being ensured and satisfied, the AM shall make an application to O/o DGCA for
the assessment of the nominated post holder MM.
E. Application shall be made through eGCA portal with the following document:
1. Covering letter by AM on organisation letter head;
2. Duly filled CA Form 4 in name of individual with counter signed by AM;
3. Background and experience sheet of individual or equivalent;
4. Human Factor Training Certificate;
5. Safety Management Training Certificate;
6. Familiarization Training for the Type of Aircraft and Work;
7. CAR 145, CAR M, and other regulatory training as applicable;
8. Induction/ Refresher Training certificate as applicable;
9. Quality System and Auditing Technique Training Certificate;
10. Latest resume with supporting documents;
11. Any additional document as requested by DGCA;
F. After satisfactory assessment of the nominated person, approval will be granted by

appending DGCA approving authority sign in CA Form 4.
G. After being approved, MM will be responsible to establish and monitor organisation
maintenance policy and procedure as per CAR 145 and regulatory requirements
H. Copy of approved CA Form 4 shall be kept with organisation master folder along with
the individual personal file maintained with the organisation,
I. Approved MM is directly reportable and accessible to the accountable manager.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.4 DUTIES AND RESPONSIBILITIES OF MANAGEMENT PERSONNEL
A. All above nominated personnel are jointly responsible for ensuring that organisation
remains in compliance with CAR 145/ DGCA requirements for continuous approval of
the organization.
A.1.4.1 Duties and Responsibilities - Accountable Manager
A. AM post holder is nominated by board of director of the organisation and accepted by

DGCA. AM represents the organisation and ensure all financial requirement to be
fulfilled for the management of the organisation.
B. Duties and responsibilities of AM are as follows:
1. Nominating Post Holders within the Organisation.
2. Defining company policy and procedure as per regulatory guidelines
3. Ensure proper implementation of the s policy and procedure as defined in MOE;
4. Nominating Post Holders within the Organisation.
5. To ensure that all necessary resources are made available to accomplish
maintenance as per CAR 145 and organization scope of approval.
6. To establish and promote the safety and quality policy in the organisation;
7. To promote and appreciate individual for good maintenance practices;
8. To promote and appreciate individual for good quality and safety practices;
9. To promote and appreciate department head for Just Culture with in organisation;
10. To ensure adequate contractual arrangements between the organisation &
Contractor/ Sub-contractors.
11. To intimate change in the general organisation chart to all department head.
12. To ensure that Managers and staff discharge their responsibilities as laid down and
are properly trained and qualified.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.4.2 Duties and Responsibilities – Quality Manager
A. QM post holder is nominated by AM and approved by DGCA. QM reports to AM for

the management and control of Airworthiness and Safety matters and shall look after
quality and technical Services in organization.
B. Duties and responsibilities of QM are as follows:
1. To establish an organization structure in the Quality Department;
2. To establish Quality policy structure in Quality Department;
3. To establish Quality procedures, to ensure airworthiness standards as per DGCA
and manufacturer requirements;
4. To co-ordinate and correspond with DGCA/ Regulatory Authority on
Airworthiness matters, approval of organization, licensing/ personnel approval;
5. To ensure that the work in various sections of maintenance is carried out i.a.w.
manufacturers, DGCA and Organization's requirement.
6. To ensure that the conditions/ requirements stipulated in CAR 145 Maintenance
Organization Approval issued to organisation are adhered to.
7. To ensure CS have appropriate qualifications and experience while exercising the
privilege of the License/ authorization;
8. Reporting of all Major defects, Incidents and Accidents to airworthiness office;
of such documents as per DGCA/ Regulatory Authority/ Organisation Policy.
9. To ensure type training, refresher training and other related training required for
Certifying person and other maintenance and quality personnel.
10. To maintain update training records, renewal of licenses, refresher courses for CS
and authorised personnel;
11. To acts as maintenance coordinator in the event of accident, natural disaster,
or other major emergencies;
12. To develop and implement additional hierarchy flow chart within department and
other supported and associated sections.
13. Any other responsibility as assigned by Accountable Manager.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.4.3 Duties and Responsibilities – Maintenance Manager
A. MM post holder is nominated by AM and approved by DGCA. MM reports to AM for

the management and control of aircraft maintenance activities.
B. Duties and responsibilities of MM are as follows:
1. Development and implementation of policies, procedures and systems in respect of
maintenance to achieve good maintenance practices.
2. Ensuring that the organization's procedures and standards are complied with when
carrying out maintenance.
3. Promoting the highest standards of airworthiness, workmanship and compliance
with company and DGCA requirements.
4. Ensuring all maintenance is carried out in accordance with policies and procedures
contained in the MOE.
5. Ensuring that maintenance operations are conducted i.a.w condition/ requirement
of scope of approval, regulations and organisation standards.
6. Availability of tools, equipment, materials, maintenance data and working
environment appropriate to the tasks being undertaken.
7. To ensure that all work performed in connection with maintenance are i.a.w the
requirement / recommendation given in respective maintenance manual.
8. Availability of sufficient competent personnel to plan, perform, supervise, inspect
and certify the work being performed.
9. Ensuring the competence of all personnel engaged in maintenance by establishing
a programme of training and continuation training using internal and/or external
sources as per the guide Bases given in MOE.
10. To act as focal point for all maintenance activities pertaining to the organisation,
inter-responding to quality deficiencies which arise from independent quality
audits and for corrective action.
11. To develop and implement additional hierarchy flow chart within department and
12. Any other responsibility as assigned by Accountable Manager.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.5 MANAGEMENT ORGANISATION CHART
A. The management organisation chart showing the hierarchy and coordination between the
management personnel.
B. The organisation structure is not limited to this chart, but will vary as and when required
as per future planning and expansion.
C. The organizational chart as approved in MOE has to be followed with in the organisation.
D. Adherence to the organisation chart is to be followed with in the organisation by the
department heads and the individual personnel.
E. Department head will change the organisation flow chart within the department as per
extended scope of work and individual seniority and expertise.
F. Change in the general organisation chart has to be intimated by the AM to all department
head and is to be catered in applicable manual of the department.
G. Change in the general organisation chart shall be get approved in upcoming revision of
the approved manual.
H. Department head shall display the department hierarchy flow chart within the department
at a prominent place and visible range.
I. Department head will develop additional hierarchy flow chart within department and
J. Department head shall communicate additional departmental hierarchy flow chart to QM.
K. After being found appropriate and satisfactory, QM shall approve and reflect the same in
this EPM.
L. After getting approved the additional department hierarchy flow chart shall be displayed
within department and other supported and associated sections.
D/N: SNA/ EPM/ 001
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D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.6 LIST OF CS/ SS AND AIRWORTHINESS REVIEW STAFF
A. Organisation has adequate and qualified certifying staff and support staff to commensurate
with the maintenance capability of the organisation.
B. List of Certifying Staff and Support staff will be maintained in Quality System
department and will be updated time to time.
C. Whenever a new certifying staff / support staff join with the organisation, an intimation
has to be made by MM to quality department for the documentation and record.
D. Name of the new CS/ SS shall be added latest within the three months preferably after
completion of basic induction and regulatory training.
E. Name of the leaving CS/ SS shall be kept with the list for the record purpose and shall
not be displayed/ produced till the time requested for the same.
F. The individual will report to the quality department with latest resume with supporting
document along with the appointment letter.
G. Quality personnel will verify the document copy with the original one and make an
individual personal file with all relevant document.
H. The personal file of the individual will have a checklist specifying the training and
contact details appended with signature.
I. A separate controlled sample sign record shall be maintained with three initial and
complete signature sample.
J. Personal record of the individual should be maintained in separate and in hard copy.
K. It is the individual responsibility to provide the copy of additional document and
certificate to the quality department to get it updated as regular practices.
L. After satisfactory documentation evaluation and recording the list of the certifying staff
shall be updated and monitor for training requirement.
M. All the training to the individual shall be planned such a way that all applicable and
necessary training to be imparted earliest and not latest by three months of joining.
N. It is the individual responsibility to provide the additional document and certificate
earliest whenever requested form quality department.
O. The record of the individual should be kept such a way that it is protected from theft, fire
flood, alteration and unauthorised access.
P. The records will be maintained at least for a period of three years after the CS/ SS has
ceased to be in the employment of the organisation.
Q. In addition, upon request, the Quality Department shall furnish CS/ SS with a copy of
their record on leaving the organization
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.7 MAN POWER RESOURCES
A. After initial structuring of Manpower Resources, post holder will reassess man-hour
planning keeping in view the upcoming and quantum of work.
B. For ideal condition the man power available should be higher or equal to the maximum
man hours required considering human factor.
C. A certain absents will be considered while calculating the man power requirement to
cater for leave, training etc.
D. Department head on Quarterly basis in terms of work performed and man hours
consumed to determine significant deviation.
E. Shortfall in available man power more than 25% during a calendar month for any reason
is considered as a significant deviation.
F. Any significant deviation will be reported through the department head to AM for
correction.
G. New and additional manpower recruitment shall be carried out as per the requirements
given by the individual department heads.
H. The department heads shall raise the indents for recruitment of manpower taking
consideration of following: -
1. Fleet Type, Strength and Age
2. Maintenance Programme and Facility
3. Work Quantum, Load and Distribution
4. Manpower Availability and Utilisation
5. Human and Safety Factor
I. In case of a lengthy absence of management person i.e. more than 15 days of AM,
Director shall take up the additional responsibilities of the AM.
J. In case of lengthy absence of QM, AM shall take additional responsibility of QM. However
telephonic consultancy has to be made with QM before making any essential decisions.
K. All possible means should be followed for not carrying out any audit in the absence of QM.
L. In case of a lengthy absence of MM, the senior most CS will take up the additional
responsibilities.
M. Organization management, planning and control systems, through management review
meetings will always ensure that there is enough coverage of staff to complete a
particular job or function safely and to the highest attainable standards.
N. Any shortfall in term of manpower resource, when reported to AM shall be processed
earliest as per actual work execution.
O. Exceptional case temporary/ contracted staff may hire and work under organisation
quality system or work may sub contracted to another maintenance organisation.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.8 GENERAL FACILITIES PROCEDURE
A. Organisation has sufficient and adequate facility for the manpower to carry out their
designated work.
B. The facility includes tools, equipment, hanger, store, quality cell and offices for the
Certifying, maintenance, quality and other staff.
C. Organisation facility should have such a way that the personnel could perform their duty
and responsibility.
D. Organisation facility provides appropriate office accommodation and maintenance
facilities for all planned work, ensuring in particular, protection from the weather
elements as per scope of approval.
E. Organisation has the office accommodation for the post holder, certifying staff and
support staff in such a way that:
1. Sufficient office area to accommodate the personnel;
2. Adequate and secure storage for documents;
3. Water supply for sanitation and other purposes;
4. Equipped with computer, printer and scanner;
5. Protection from dust and airborne contamination’
6. Protection from fire and weather elements;
7. Sufficient stationary for documentation;
8. Regular and standby power supply;
9. Modern and adequate furniture;
10. Adequate and pleasant lighting;
11. Environmentally controlled:
F. Management cell have adequate office accommodation and storage facility in the
department for the organisation personnel documents.
G. Maintenance cell have sufficient and adequate hanger facility and work station to
perform the maintenance as per the requirement.
H. Material cell have sufficient and adequate store facility to keep and store the items
required for the perform the maintenance as per the requirement.
I. Any shortage and add on requirement in accommodation and storage facility should be
brought to the notice of the AM.
J. It is the AM responsibility to execute the facility requirement of each department raised
by the department head/ post holder.
K. An earliest possible action has to be taken by the AM i.r.t. requirement raised/ shortage/
add on in accommodation and storage facility raised by the department head.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.8.1 Management Cell (Office Facility) Procedure
A. Management cell have adequate office accommodation and storage facility in the
department for the organisation personnel documents.
B. It has the office accommodation for the post holder, CS/ SS, Maintenance personnel and
quality personnel etc.
C. Each section of the management cell shall have an adequate and sufficient office
accommodation and work station as required.
D. Office accommodation should have such a way that the personnel could perform their
duty and responsibility.
E. Office accommodation in the office should be clearly marked and displayed with the
designation of the personnel.
F. Office accommodation should have sufficient and adequate following
1. Display of organisation approval in visible range;
2. Sufficient office area to accommodate the personnel;
3. Protection from Dust and airborne contamination’
4. Display board and notice board for each section;
5. Adequate and enough power control and points;
6. Regular and standby power source and supply;
7. Environmentally controlled working area;
8. Adequate and pleasant white lighting;
9. Regular Wi-Fi and internet facility;
10. Good housekeeping and cleanliness;
11. Regular and proper waste control;
12. Display of time piece in visible range;
13. Adequate and strong enough furniture:
15. Adequate and regular refreshment facility;
19. Sufficient stationary and means for documentation;
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.8.2 Maintenance Cell (Hanger Facility) Procedure
A. Maintenance cell have sufficient and adequate hanger facility and work station to
perform the maintenance as per the requirement.
B. Hanger facility includes tools, equipment, hanger, and offices for the MM, CS/ SS,
maintenance personnel and other relevant staff;
C. Workstation and section in the hanger should be clearly marked and displayed with
identification.
D. Ground support equipment should be displayed with the Standard Operation Procedure
and the same should be followed for the operation.
E. Office accommodation should have adequate and sufficient storage facility to keep the
day to day document in safe and secure storage.
F. Maintenance cell should have sufficient and adequate following
1. Display of organisation approval in visible range;
2. Sufficient work station to perform specific work;
3. Section designated for Shift handover/ take over;
4. Display board and notice board for hanger;
5. Displayed with safety and quality policy;
6. Display of dual (UTC, IST) time piece;
7. Display of responsible personnel contact number;
8. Display of adequate and relevant safety quotes;
9. Display of standard maintenance practices quotes;
10. Protection from Dust and airborne contamination;
11. Separate power point and control for each work station;
12. Visible and readable identification label for GSE;
14. Adequate and sufficient earthing points for hangar;
15. Area clearly designated for GSE storage;
17. Adequate compressed and nitrogen gas source;
22. Strong and heavy enough work station;
29. Designated and adequate space for regular meetings;
30. Medical first aid kit, facility and contents;
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.8.3 Material Cell (Store Facility) Procedure
A. Material cell have sufficient and adequate store facility to keep and store the items
required to perform the maintenance as per the requirement.
B. Material cell covers the bonded store, quarantine store, POL store, tool store and other
associated store also intended as per the scope of approval;
C. Material cell (store) have accommodation facility for the store personnel and materials.
D. Material cell should be properly marked and have designated area for the acceptable and
non-acceptable material.
E. Store storage racks should be adequate, sufficient and strong enough as per the quantum
and size of the materials.
F. Storage rack/ almirah should be clearly marked for identification and properly positioned
to avoid shaking.
G. Storage racks are provided to ensure sufficient support for aircraft components such that
component is not distorted during storage.
H. Temperature and humidity for the bonded store to be maintained as per the requirement.
I. Separate store facility is provided for the Tools, Spares, POL items and commercial items;
J. Proper segregation of serviceable components, material, equipment and tools are ensured.
K. All stored components, wherever practicable, will remain packaged in protective material.
L. Only authorised personnel are allowed access to storage facilities
M. Material cell should have sufficient and adequate following
1. Sufficient work station to perform store work;
2. Display board and notice board for bonded and tool store;
3. Displayed with safety and quality policy in each store;
4. Display of standard store policy and procedure;
5. Protection from Dust and airborne contamination;
6. Separate power point and control for work station;
18. Medical first aid kit, facility and contents;
19. Controlled register for the documentation;
20. Cold storage facility for temperature-controlled items;
D/N: SNA/ EPM/ 001
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D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.9 ORGANISATIONS INTENDED SCOPE OF WORK
A. Organisation has capability to carry out the maintenance of aircraft/ component as per
the scope of approval granted by DGCA.
B. The organisation scope of approval is initial valid for a maximum period of five (05)
years provided all CAR 145 and regulatory requirement and conditions are continuously
complied.
C. The organisation scope of approval granted to the organisation is initially valid for a
maximum period of five (05) years provided all CAR 145 and regulatory requirement
and conditions are continuously complied.
D. Scope of approval and its validity granted to the organisation should be displayed in the
office at appropriate location and visible range.
E. For renewal of organisation approval, application has to be made through eGCA as per
the guideline given in AAC 06 of 2018.
F. Application for the renewal of the organisation scope of approval should be made with
following supporting documents:
1. Internal facility audit report;
2. Status of closure of findings of the organisation;
3. Validity and Scope of approval of the organisation, as relevant;
4. Number of employees certified by Accountable Manager;
5. Applicable fees as per Rule 133C of Aircraft Rules, 1937;
6. Any additional document required by DGCA;
G. The organisation scope of approval granted is valid only for the location and capability
as mentioned in approval schedule of the organisation.
H. Change/ variation to scope of approval in terms of capability of the organisation at a
particular location or addition of Line and/or Base maintenance, application has to be
made through eGCA as per the guideline given in AAC 06 of 2018.
I. Application for change/ variation to scope of approval should be made with following
supporting documents:
1. Amended MOE and associated procedure manuals;
2. Revised para wise CAR 145 compliance report;
3. Internal Audit and closure report by QM;
4. Details of personnel including post holders;
5. Number of employees certified by the AM;
6. Applicable fees as per Rule 133C of Aircraft Rules, 1937.
7. Any additional document required by DGCA;
J. Whenever scope of approval and its validity granted to the organisation changed due to
any reason, the new approval schedule and validity should be displayed in the office at
appropriate location and visible range.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.10 NOTIFICATION PROCEDURE TO DGCA
A. Organisation will promptly notify to DGCA regarding change in the organization to

enable the DGCA to determine the continued compliance with the CAR 145 and amend
the scope of the approval if required.
B. Notification to the DGCA shall be made by the AM or post holder of the organisation
through the mail or eGCA application as applicable.
C. In a general notification has to be given to the DGCA office in case of:
1. Change in name of the organisation;
2. Change in location of the organisation;
3. Addition of location of the organisation;
4. Change in ownership;
5. Long leave of the post holder;
6. Change in Accountable Manager;
7. Incident/ Accident/ Defect/ Occurrence report if any occur;
8. Change in nominated Post holder under CAR145. A.30(b)
9. Change in facilities, equipment, tools, materials, procedures, work scope, or
certifying staff that could affect the scope of approval.;
10. Any other information as required by DGCA;
D. In case AM resign from the organisation, it is the responsibility of Director of

organization to inform the O/o DDG as soon as possible.
E. Any notification to the DGCA which required further action and documentation has to
be taken accordingly by the concerned personnel.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
A.1.11 EXPOSITION AMENDEMENT PROCEDURE
A. MOE, EPM and other Manual is made in loose leaf format with each page bearing
identification along with issue and revision date.
B. MOE is “policy documents” and regarded as a basic document of the AMO and so it
requires to be approved by DGCA
C. EPM is “procedural document” which describes how the organisation adopts certain
feasible and achievable procedures so as to comply with regulatory requirements.
D. Initial issue and subsequent revision of MOE is to be approved by O/o DGCA only.
E. Initial issue of EPM has to be approved in relation to MOE and subsequent revision of
the EPM has to be approved by QM.
F. MM in consultation with QM will prepare the necessary amendment in MOE/ EPM
pages, LEP, cover page, revision number, reason of revision.
G. The corresponding revision page will have a higher revision number. The changes made
in document will be identified by vertical lines at left margin of the affected paragraph.
H. Whenever an additional sheet is required to be inserted in between two adjacent pages to
accommodate additional information, the corresponding sheet will be identified with an
alphabet suffixed to the previous page number.
I. The revision status of all the revised sheets will be indicated on the LEP available in
preliminaries of the manual.
J. Procedure Manual draft revision shall be verified and approved by QM and the same
shall be sent to O/o DGCA for information and the record purpose.
K. Any minor changes to MOE/ EPM will be issued as Revisions. Next issue number will
be allotted if there are changes more than 50% changes in the manuals.
L. MOE and EPM shall be approved by appending signature in LEP of approving authority.
M. The Quality Manager will sign only in the LEP pages to approve the Procedure Manual.
N. QM is the responsible for the distribution of approved revisions to all controlled copy
holders.
O. An “Acknowledgement and Read and Understood” has to be made by all copy holders
via mail or paper format.
P. Approved copy of the manual shall be distributed in for of soft copy or hard copy as per
the requirement.
Q. It is the holder responsibility to update and incorporate the manual accordingly on receipt
of revisions.
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A.1.11.1 EPM Revision Procedure
A. EPM has to be reviewed at least once a year to cater and revise the procedure in EPM.
B. The procedure to incorporate changes in EPM, amendment, revision and its approval and
the subsequent distribution to the holders has to be followed accordingly.
C. Departmental head is responsible to make necessary and valid changes in EPM when
situation warrants.
D. QM is responsible to scrutinize the proposed changes, evaluate, suggest corrections if any
and approve.
E. Whenever there is a proposed change in EPM, the respective department heads will make
the amendments and send it to Quality Manager for approval without assigning any date.
F. QM/ MM will evaluate the EPM changes and suggest corrections if any. Once finalized,
the amended EPM will be approved by QM in the hard copy and original will be retained
in the Quality.
G. After approving the proposed changes in EPM, QM will forward the same to MM along
with the approval date.
H. MM will receive the approved EPM changes ONLY from QM and Not from Department
heads after QM’s approval.
I. The LEP of the EPM revision will be signed by MM and QM for each revision and the
original hard copy will be retained by QM.
J. EPM revisions published and distributed through MM rather than individual. EPM
amendment date or QM approval date for a particular EPM procedure
K. Only QM approved EPM changes are circulated along with revised LEP signed by both
MM and QM.
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I/N: 001, Mar. 2024
A.1.11.2 Requesting Change in Procedures
A. Situation arises that the approved procedure is not being feasible and productive due to
many reasons like development of the system, economic, environmentally friend etc.
B. Such procedure shall be changed keeping in view after the request for the same.
C. The procedure details report any difficulties with the EPM/ MOE Procedures established
by the organisation to be followed.
D. It is the responsibility of all employees to report any difficulties with the procedures.
E. QM is responsible to ensure a quality monitoring function is maintained to meet the
requirements of CAR 145.
F. QM is also responsible for granting concession for procedure and establishing a
feedback system to the AM.
G. All procedures of EPM and MOE and changes to the procedures, should be verified and
validated before use where practicable.
H. The staff experiencing difficulties in following any procedures established by organisation
will raise Internal difficulty reporting form giving the details of Difficulties experienced.
I. The completed report shall be forwarded to MM who in turn forward to QM with
comments
J. Depending on the exigency Quality Manager shall issue concession for the Procedure.
K. It is responsibility of respective department head to monitor all concessions and its
limitations.
L. Department head shall analyze the difficulty experienced by the staff, if any rectification
is possible to correct the difficulties, the shall be informed to QM with the appropriate
time scale for changing the procedure.
M. Department head shall make necessary changes in the procedure and forward the draft
copy to all affected procedure for approval
N. If the procedure can’t be changed, the concerned department head shall give comments
and forward it to QM.
O. QM along with MM shall decide whether to reject or any other alternate means to comply
with the procedures
P. The staff who raised the difficulty report shall be informed about the decisions by QM.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
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D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
PART B, MAINTENANCE PROCEDURE
B.2.0 MAINTENANCE PROCEDURE
A. Part-B of this EPM defines maintenance procedure to be followed by the organization

to ensure the compliance of the maintenance standard and policy as approved in MOE.
B. It also defines procedure for controlling the quality of outsourced maintenance
entrusted to various approved organizations.
B.2.1 SUPPLIER/ SUB-CONTRACTOR EVALUATION PROCEDURE
A. Maintenance procedure defines the requirements of controlling the quality of

consumables, spares, materials required in maintenance various aircraft and aircraft
components and maintenance standard to be followed.
B. SNA will accept and use the material or service only from the reliable source.
C. Suppliers system is designed so as to eliminate risks of accepting materials or services
from unsatisfactory sources.
D. Approved parts will be accepted by the organisation, when they accompany with
Authorized Release Certificate i.e. CA Form 1, EASA Form 1, FAA Form 8130-30 or
an equivalent acceptable document, which certify component is fit for release to service.
E. Standard parts have a part number but do not have a serial number such as diodes, nuts,
bolts, split pins etc. These parts accompany with statement of conformity and do not have
CA Form 1, EASA Form 1, FAA Form 8130-30 issued for them.
F. Standard material must be accompanied by documentation clearly relating to the
particular material and containing conformity to specification statement plus both the
manufacturing and supplier source.
G. Un-approved Parts which do not meets the criteria of approved part or standard part are
not to be used for the maintenance purpose of the aircraft
H. Unapproved parts also include those parts improperly returned to service, for example:
1. Parts supplied directly to the user by a subcontractor not entitled to do so;
2. Parts made for return to service by a person or organisation not approved to do so;
3. Parts not maintained i.a.w. the requirements of the applicable approved data;
4. Parts having reached their life limit, including, if applicable, any shelf –life limit;
5. Any part not accompanied by the appropriate documentation;
Proposed By: O/o SNA (MM) Page B.1 of B.112 Approved By: O/o SNA (QM)
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.1.1 Supplier Evaluation Procedure
A. Any supplier that supplies Parts or materials for the purpose of use on aircraft shall be
approved by QM.
B. Any supplier falling following shall be assumed deemed to be an approved supplier: -
1. The Original Equipment Manufacturer;
2. Any source approved under FAR 145;
3. Any Maintenance organization approved under CAR 145;
4. Maintenance organization approved under EASA 145;
5. Any supplier/ contractor approved by DGCA;
C. List of all such Sub-contractors is mentioned below that is updated time to time.
D. suppliers will be revaluated at no later than twenty-four (24) months interval in order to
remain approved.
E. All the details are mentioned in the annual audit programme of the organisation.
F. When processing parts or equipment to rectify an AOG condition where no suitable
approved supplier exists, upon examination of QM a concession may be issued for one
time for use of an unapproved supplier.
G. When it is noted by store in charge or audit team that a particular supplier no longer
meets approval process as being set by SNA, supplier will be removed from list.
H. The performance of supplier will be monitored as per the requirements of MOE on
following points:
1. Correct packing
2. Correct labelling
3. All paper work completed and correct documentation
4. Freedom from obvious damage
5. Acceptable method of transportation
6. Regulatory body acceptance
7. Item conforms to order no. and mandatory SB embodiment, delivery date etc.
8. Commercial vendors will be evaluated by procurement dept. depending upon
pricing, policy, delivery time, payment terms & performance
I. QM/ auditor will carry out an audit of all contracted organisation as per policy and
process defined in organisation MOE.
J. The principal purpose of these audits is to ensure that service provider is meeting all the
regulatory and the organisation requirements.
K. Extent of the audit will vary for case-to-case bases which will depend upon:
1. Type of services provided by the organisation.
2. Duration for which such services are required.
3. Whether service provider is permanent/ temporary.
4. Circumstances under which service of organisation are required.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.1.2 Periodical Supplier Review Procedure
A. SNA Quality department shall periodically review existing supplier performance.

B. Records of these reviews shall be used as a basis for establishing the level of controls
to be implemented.
C. For existing suppliers the majority of the proportion of procurement shall be carried
out directly from the OEM or OEM approved supplier.
D. It shall be ensured that the majority of the repair work especially those pertaining to
“major repair” shall be subcontracted only to FAA/ EASA/ DGCA approved repair
stations or any other organisation acceptable to DGCA.
E. Existing suppliers shall generally be audited if there are significant problems with the
goods/ services that are provided by them.
F. The performance of the suppliers shall be closely monitored by the store in charge in co-
ordination with QM.
G. The same shall be provided for analysis at the time of periodical management review.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.1.3 Receipt, Inspection and Record Procedure
A. Organisation shall place the order for procurement of goods and supplies to an approved
and/ or listed supplier through a purchase order.
B. There shall be a commitment made by the supplier that all the necessary documentation
required at the time of goods receipt shall be provided.
C. The store in-charge/ authorised person shall accept new parts/ spares only if accompanied
with appropriate certification.
D. After satisfying the documents and physical condition, the Store -in-charge shall certify
the goods received with acceptance tag.
E. The goods so certified shall be packed and kept in Bonded Stores with the acceptance tag
issued by the store in-charge.
F. The acceptance tag will show the storage period, storage checks if any during storage
and expiry date, which would be further monitored, by the stores.
G. The storage of components should be such that the materials or parts are issued in strict
rotation policy of FIFO (First in First Out).
H. This is all the more important for perishable goods, instruments and other rubber items
that have definite storage limiting periods,
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.1.4 Sub-Contractors Evaluation Procedure
A. Organisation may not require complete facilities of sub contracted organisation for the
maintenance task assigned to them. Keeping this in mind audit will be carried out by
Quality Department, to ensure that the sub-contractor meets required standards while
performing works for the organisation.
B. Before entering into sub-contract with organisation, Quality Auditor will conduct a pre-
audit as per sub-contractor audit checklist to ensure capability and work standards of the
organisation meet minimum requirement of CAR 145.
C. Depth of audit will depend upon type and quantum work to be sub-contracted.
D. The scope of work to be sub-contracted will not exceed the level of capability granted to
organisation, under its own CAR-145 Maintenance Approval.
E. QM in consultation with MM will prepare Quality plan consisting of Quality System and
inspection procedures to be followed, materials to be used, documents to be followed,
requirements of personnel and facilities etc. as appropriate to the scope of work.
F. QM will decide the degree of the sub-contract organization audit and the method for the
issue of certifications as required.
1. Quality Plan consisting of details of Quality Control and Inspection Procedures to
be followed by sub-contractor, documentation, certification etc. will be prepared.
2. Auditing of sub-contractor facility i.r.t. quality plan, approvals held, quality
system, infrastructure facility, tools and equipment to execute work, skilled and
trained manpower, previous experience, customer base (of sub- contractor) etc.,
3. Based on the above audit evaluation the subcontractor will be approved for the
specific scope of work.
G. Any non-compliance noticed during this pre-audit will be reported to the responsible
persons of the organisation for necessary improvement.
H. Sub-contract will only be awarded to an organisation after satisfactory rectification
against the non-compliance has been carried out.
I. As the organisation will work under organisation scope of approval, so in general sub
contracted organisation will use format, approved data, material/ spare parts and
organisation authorization to complete the sub contracted work.
J. All work complied by sub-contracted organisation will be fully inspected by organisation
responsible team.
K. In some case, if required we may assign our certifying staff to supervise and release the
inspection performed by sub- contracted organisation.
L. By derogation to the above, when organisation is using specialized services of particular
organisation, for practical reasons sub-contracted organisations will use their specialized
services personnel, Authorization, approved data and material subject to mutual
acceptance between both the organisations.
M. All sub contracted organisations will be regularly audited once a year as per pre-defined
audit plan.
N. Sub contacted organisation shall correct all non-compliance noticed during these regular
audits for renewal of such contracts.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.2 ACCEPTING/ INSPECTION OF AIRCRAFT COMPONENTS AND MATERIAL

FROM OUTSIDE CONTRACTORS
A. These are chances that an unapproved part may enter through primary defence system
(i.e., strong, well- informed and alert parts ordering and receiving system, backed up by
auditing and reporting) of organisation.
B. Keeping in view above, management team strongly believes that a secondary defenses
system is always required for giving early warning of unapproved parts prior to their
release for installation. For this purpose, Organisation has placed a mandatory material
incoming inspection requirement as per checklist defined in this part.
C. Organisation will report all suspected unapproved parts identified during material
incoming inspection to the Manufacturer/ Type Certificate holders and DGCA on
Unapproved Parts Report
D. Some reports of suspected unapproved parts will eventually turn out to be false as further
information becomes available in form of supporting documentation etc.
E. Such parts will be shifted from quarantine to bonded store for use along with all
supporting document.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3 STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND

MATERIALS TO AIRCCARFT MAINTENANCE
A. SNA storage facility requirements have to be maintained by responsible personnel

depending on storage type/ facility/ component/ material available in that facility.
B. The Aircraft parts must be stored in a clean, dark, well-ventilated room, in which
temperature and humidity can be regulated.
C. All newly received materials or parts will be placed in segregated areas in the Stores until
such time as it can be ascertained that the parts conform to specification, bear evidence of
prior inspection, and are free from damage in transit.
D. The items processed are inspected by the Stores Inspector for transit damage, deterioration
of protective finishes, and conformity to accompanying documents, suitable blanking of
ports, where applicable or any other obvious defects.
E. After inspection the item is allocated Serial Number or moved to Quarantine if do not
pass stores inspection process
F. All unserviceable cum repairable items kept in quarantine store should be send for
necessary maintenance/ repair /overhaul at first available opportunity by store in-charge
in consultation with MM.
G. All newly received materials or parts will be placed in segregated areas in stores until such
time as parts conform to specification, inspection, and free from damage in transit.
H. The items processed are inspected by the Store in-charge for transit damage, deterioration
of protective finishes, and conformity to accompanying documents, suitable blanking of
ports, where applicable or any other obvious defects.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.1 Components/ Material Handling Procedure
A. General handling instructions provided in the package will be followed during receipt,
transfer, storage or issue of components/ materials to avoid damage to material.
B. All components/ material will be retained in the original packing or in manufacturer
recommended packing conditions.
C. Manufacturer’s storage recommendations should be followed for aircraft components
identified in such published recommendations.
D. Storage rooms should not contain any apparatus that is capable of generating ozone, such
as high voltage electrical equipment, electric motors or other plant which may give rise
to electric sparks.
E. Free access to outdoor air, which in temperature climate always contains ozone, should
be avoided.
F. Articles received pre-packed in a strain free condition can, with advantage, be stored in
original packing. Spring loaded seals should, if stored for any length of time, have the
spring removed
G. Liquids or vapor concentrations of any kind during storage must be avoided even though
the parts are subsequently used in contact with a similar fluid.
H. Contact with copper, brass or rusty iron, or with any compounds of manganese, should
be avoided.
I. Items to be stored having orifices, plugs and sockets shall be fitted with appropriate
blanks, plugs and caps such that no any foreign objects have to entered.
J. All components removed from an aircraft during maintenance are to be treated with the
utmost care whether they are serviceable or unserviceable.
K. The correct labels are to be attached and blanks fitted to prevent contamination of the
component or spillage of fluids. It is imperative that all labels are adequately attached
and correctly completed.
L. Components are to be returned to Stores in a clean condition, care is to be taken during
cleaning to prevent the ingestion of dirt or contaminants by the fitting of blanks, reference
to the CMM should highlight any precautions regarding the cleaning medium, to ensure
no further damage is caused.
M. All adapters or attachments, which will be needed for fitting of the replacement item, are
to be removed prior to the unserviceable component being returned to stores.
N. The fittings are to be bagged and stored to ensure they are not lost, in circumstances
where the location of the removed unit on the aircraft can be blanked
O. This will be the responsibility of the CS/ SS who removes such parts from the aircraft/
component, as the case may be. Tags/labels are to be attached with all fields completed.
P. In case of unserviceable, full details of the defect including symptoms are to be entered;
it is not satisfactory to only state U/S.
Q. It is important to state in full the reason for removal in order to assist the component
repair shop in identifying the defect and having to do unnecessary expensive testing.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.2 Tagging and Labelling Procedure
A. Store in-charge is responsible to ensure that the all the parts/ material in store have
adequate and appropriate tag accordingly.
B. After identification of serviceability status, store in-charge shall ensure storage of item in
appropriate store (Bonded/ Quarantine/ POL etc.) along with appropriate tag/ label.
C. To ensure to this following type of tags and labels are used by the store in charge
1. Identification Tag
2. Acceptance Tag
3. Serviceable Tag
4. Unserviceable Tag
5. Quarantine Tag
D. All the tags used for storage purpose should be in in hard board/ paper and adequate size
(preferable A6) and in accordance with the approved color.
E. Identification Tag shall be used for the identification of tool/ equipment/ tool kits used
for the maintenance of aircraft.
F. Identification Tag shall be yellow in color and having name, identification number and
other relevant applicable detail in respect of the tool/ equipment.
G. Store in charge shall ensure the identification label has been issued to tools/ equipment
before issuing the same to tool store or hanger facility.
H. Acceptance Tag shall be white in color and having name, batch number, quantity and
other relevant applicable detail in respect of the part/ spare/ material.
I. After satisfactory incoming inspection of part/ spare/ material procured for the intended
use in aircraft maintenance store in charge shall issue the acceptance tag for the same.
J. Acceptance Tag after inspection and acceptance shall also reflect status of the parts such
as New, Overhauled, Repaired, Serviceable (as removed), etc.
K. Serviceable Tag shall be green in color and having nomenclature, serial number, TSN
and other relevant applicable detail in respect of the part/ spare/ material.
L. Serviceable Tag shall be issued by CS/ SS for all serviceable items removed from aircraft
due to maintenance and inspection requirements.
M. Store in charge shall ensure that items to be stored have serviceable tag with all applicable
information in respect of items removed from aircraft in serviceable condition.
N. Unserviceable Tag shall be red in color and having nomenclature, serial number, TSN
and other relevant applicable detail in respect of the part/ spare/ material.
O. Unserviceable Tag shall be issued by CS/ SS for all unserviceable items removed from
aircraft due to maintenance and inspection requirements.
P. Store in charge shall ensure that unserviceable items to be stored have unserviceable tag
with all applicable information i.r.t. items removed from aircraft or items intended for the
aircraft.
Q. Quarantine Tag shall be gray in color and having nomenclature, serial number, reason
for quarantine and other relevant applicable detail in respect of the part/ spare/ material.
R. Quarantine Tag shall be issued for the part/ spare/ material waiting for the relevant
document or unknown the serviceability status.
S. Store in charge shall ensure that quarantine items to be stored have quarantine tag with
all applicable information along with identification of non-conforming items.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.3 Stores Records Procedure
A. On completion of satisfactory incoming inspection and acceptance, store in-charge will

attach an acceptance tag to all items and keep them in Bonded/ POL/ other store for using.
B. Computer based/ manual system will be used to monitor store inventory, Item location in
store, monitoring shelf/ service life, maintaining incoming and outgoing part records.
C. In case manual system is followed then information of all items kept in store will be
entered in respective bin cards.
D. Each time any item is issued the respective bin card must be updated. Bin card will contain
following information:
1. Part Description/ Nomenclature
2. Part Number
3. Equivalent/ Alternate part number (if applicable)
4. Serial Number/ Batch Number
5. Shelf/ Service/ Expiry life
6. Quantity received along with respective date
7. Store Location Number
8. Quantity issued along with respective date
9. Quantity available along with respective date
E. At the time of entry into the Inventory register/ bin card, the minimum information will
be entered by the stores in-charge.
F. In computer-based system all information such as items details (Part Description, Part
Number, Serial Number/ Batch Number), Item location, Shelf life/ Service Life/ Expiry
Life, Incoming and Outgoing part record etc. will be updated in Microsoft excel or
Software based program.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.4 Storage Maintaining Procedure
A. All material/ part used for aeronautical purposes and have been proved to confirm to
specification and acceptance tag shall be issued by the store in charge for the same.
B. Manufacture recommendation and standard procedures shall be followed while storing
the Aircraft Material/ Part.
C. The control of aircraft parts and materials will extend to include shelf life control of any
parts or material stored in bonded store.
D. Aircraft parts will be stored in a separate and readily identifiable location within the
bonded storage area.
E. All the items shall be binned and kept properly in bin and other designated location.
B.2.3.4.1 Bonded Store Procedure
A. Bonded store is a secure area where only serviceable and certified parts are stored.
B. Stores In-Charge is responsible for maintaining and controlling the bonded stores
environment and security.
C. Store in charge shill record details of receipt and issue labels/ tags for attaching them to
appropriate parts and places.
D. All units, components stored must be preserved in accordance with the manufacture’s
recommendation or standard procedures.
E. Steps must be taken to avoid items kept in bonded store coming in contact with Fuel,
Oil and Hydraulic fluids
F. Separate area will be maintained for storing Serviceable Wheel and Tyre assemblies
and Brakes.
G. Wheels and Tires alone shall be stored in the vertical position in a customized rack. All
wheel bearings must be protected with blanking covers/Plates.
H. The storage temperature should be between 50° F and 70°F and relative humidity should
be around 65 %.
I. Distance between the stored articles and the source of heat should be more than 3 feet.
J. Unusually heavy and long parts should be adequately supported, while in storage, so that
they maintain the intended shape without strain.
K. Separate area within each store facility (i.e., Bonded, POL, and Quarantine) must be
maintained for different type of items for example
1. Aircraft Batteries must be placed on the lowest shelf of any rack as it may leak,
and this reduces the risk of Contamination of other parts.
2. Hydraulic Components should always be segregated from Avionic and Cabin
equipment.
3. The racks where Hazardous and Dangerous Goods are stored should be clearly
marked.
4. ESDS must be kept in separate ESDS storage rack/ almirah.
5. Wheels, Tires and Brake assembly requires its separate area.
6. Separate location for identification between Unserviceable/ Quarantine items etc.
L. Bonded store should have designated fire extinguisher point near the door and such fire
point should have an appropriate and adequate Fire Extinguisher.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.4.2 Quarantine Store Procedure
A. Quarantine store is secured area where all non-conforming parts i.e., Unserviceable /
Scrapped / Unapproved / Unbilled Parts or part awaiting their supporting documents
are stored.
B. All aircraft parts received into Goods receipt section that do not fully conform to the
original order, specification, found to be defective, or are not accompanied by
acceptable documentation, shall be placed in the Quarantine Store.
C. Any part or materials failed to meet Quality inspection requirements shall be placed in
the Quarantine Store and tagged with Quarantine Tag.
D. No part shall be released from Quarantine Store until such time the original problem
solved or if it does not satisfy the requirements the item is returned to the original
supplier/customer.
E. Quarantine Stored item should be stored with respective label. All such items should
be handled with great care until appropriate action is determined.
F. When the non-conformance with respect to any quarantine item is resolved
satisfactorily, the receiving process for the part concerned may be resumed.
G. Items previously received in serviceable condition and kept in Bonded or POL store
must be immediately transferred to Quarantine Store in following cases:
1. Shelf/ service life expires or
2. Become unserviceable due to any reason i.e. contamination/ damage/ deterioration
3. Some doubt in current serviceability of part.
H. In addition to all requirements specified above it is responsibility of all personnel

involved in maintenance activities to dispose of any material which do not have a
controlled label on it or have an expired shelf life.
I. Store In-charge is responsible for maintaining and controlling the Quarantine Store
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.4.3 POL Store Procedure
A. POL Store a secure area where only Paints/ Oils/ Lubricants/ Chemicals and aviation
fuel are kept intended for the organisation use.
B. Stores In-charge is responsible for maintaining and controlling the POL stores
C. All chemicals, oils, grease and like substances must be stored in their container and in
accordance with the manufacturer’s instruction.
D. Materials safety data sheets for all chemicals and oils should be readily available to all
staff and used to determine storage requirements.
E. Any special storage requirements for any substances must be identified and provision
should be made accordingly.
F. Store in charge will record details of receipt and issue label/ tag for attaching to
appropriate places.
G. Chemicals which are hazardous to health must be clearly and marked as such.
H. POL should be displayed with the Quality and Safety policy of the organisation with
in the visible range.
I. Emergency contact number and responsible personnel designation with the number
should be well displayed in the POL.
J. Standard operation procedure should be displayed for POL items like aviation fuel.
K. Store in charge will ensure physical transfer of POL items to appropriate and right
location.
L. POL store should have designated fire extinguisher point near the door and such fire
M. Flammable materials will be stored in the separate Oil/ Flammable POL store.
N. Pol store shall have safety aids sign and procedure displayed in well and visible range.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.4.4 Tool Store Procedure
A. Tools Stores has a separate entity and its primary task is to store general and special
tools required for maintenance of aircraft.
B. Apart from this the Tools Stores also keeps all precision measuring tools, testers and
equipment that are tested/ calibrated periodically and record of the same is maintained
and properly displayed.
C. All tools equipment which is due for calibration shall be attached with unserviceable
tag and moved to unserviceable stores.
D. As and when required specials tools and equipment will be positioned at location/
stations in accordance with scope of work/ schedule.
E. The list of special tools shall be as per the list provided by the respective aircraft
manufactures in their Maintenance Manual.
F. An inventory record of Inward and Outward of tools/ equipment is maintained daily
basis for the control and monitoring the movement of the same.
G. Store in charge is responsible person to ensure the tool store is proper maintained and
monitored.
H. Tool store should have designated fire extinguisher point near the door and such fire
I. Tool store should be displayed with the Quality and Safety policy of the organisation
with in the visible range.
J. Emergency contact number and responsible personnel designation with the number
should be well displayed in the tool store.
K. Record of all such tools/ equipment/ test equipment must be maintained including date
of calibration, validity etc. and properly displayed by the store in charge.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.4.5 Commercial Store Procedure
A. Commercial Store means store where relevant commercial items required for organisation
use, ground support and aircraft maintenance purpose are stocked.
B. A separate storage area is provided for the commercial items and should not be mixed with
bonded storage item.
C. Commercial stores items are placed in locked almirahs and will be clubbed with tool store.
D. Store in charge is responsible to monitor and control the stock in commercial items.
E. Commercial vendors will be evaluated depending upon pricing, policy, delivery time,
payment terms and performance.
F. All commercial items are also stored at stations stores for day to day use
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.4.6 ESDS Store Procedure
A. All parts that are classified as ESDS parts shall be kept properly in grounded racks,
specially made for this purpose.
B. All safety precautions and standards have to be followed for ESDS items handlings.
C. To ensure that ESD components are stored properly, the unit should be placed in a special
container to protect from static electricity, after taking precautions.
D. In addition, it is essential that precautions issued by the individual vendors for each
component should be meticulously followed.
E. Tools with highly static generative handle should be avoided and should be checked for
static generation with an Electro-static detecting meter before use.
F. Manuals and Technical documents should not be carried into a static control workstation
in plain plastic envelope. This can be carried in cardboard binder or stiff paper.
G. ESDS components must be packed in conductive material, which will ensure that the
entire package is maintained at the same potential.
H. Personnel working on ESDS should avoid wearing dress made of nylon or synthetic
fabric.
I. General precautions as per AAC 6 of 2000 to be taken by personnel while handling ESDS
equipment and procedure to be adopted for repair, storage of such devices.
J. Proper safety techniques as recommended by the vendors should be strictly followed
while testing the units with ESDS devices under power.
K. The blanking, packing and containers of serviceable ESDS equipment/ Line replaceable
units (LRUs) should be used for unserviceable components removed from aircraft.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.5 Store/ Storage Procedure
A. Store procedure ensures that at all stages only authorized items/ material is utilized in the
maintenance and repair of aircraft.
B. The aircraft parts are stored in a clean and well-ventilated room. Aircraft hoses and hose
assemblies are stored uncoiled and supported so as to release stresses.
C. Heavy and long parts are adequately supported, while in storage so that it maintains the
intended shape without strain. Manufacturers' instructions in this regard are followed.
D. OEM recommendations is followed for storage of component/ spare where applicable.
E. It is particularly important that long lengths of material, such as extrusions, tubes, bars,
etc., shall generally be stored/suspended vertically, which tends to reduce problems caused
by bow and handling damage.
F. The temperature and humidity shall be checked twice daily by means of a hygrometer
which measures the amount of humidity in the atmosphere.
G. All efforts should be made for each component to store in its original packing as it was
received in to protect the unit against the environmental damages.
H. Where protective oils, fluids or compounds have been used, deterioration of such fluids or
compounds by handling can be minimized by wrapping in a non-absorbent material (e.g.
polythene, waxed paper), which will normally increase the life of such temporary
protective by inhibiting drying out.
I. Components and parts which can be subjected to physical or chemical change after periods
of storage are assigned a limiting shelf life as per manufacturer which is indicated on the
Serviceable tag or on a special shelf life sticker affixed to the item.
J. Store in charge is responsible for monitoring the shelf life of aircraft parts and materials
stored on behalf of the organisation.
K. Store in charge will follow the FIFO (First in First Out) policy for the outward
movement of the Parts/ materials
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.5.1 Fuel Store Procedure
A. A separate store is available in the organization for the storage of POL products i.e. engine
oil, general purpose oil, grease, paint etc.
B. The storage of fuel is in barrels and hence the procedure followed by organisation are for
barrel storage.
C. Presently organisation fuel storage in barrels to meet the operational requirements.
D. Organisation shall ensure barrels are stored properly under covered at designated Place
after receiving.
E. Before accepting delivery from the fuel supplier, a check should be made of the state of
barrels and their seals.
F. Delivery should be refused of any leaking barrels or if their seals are broken.
G. The number of barrels, grade markings, and fuel company inspector's marks should be
checked against the details in the suppliers' release and consignment notes.
H. The barrels should be stored under cover, clear of the ground and on their sides with the
bungs in the 3 o'clock or 9 o'clock position.
I. A system of storage or a procedure should be followed which will ensure that the oldest
fuel in store is used first, according to batch numbers and date.
J. To minimize the risk of fuelling errors, different grades of fuel should be stored separately
from each other
K. Store in charge personnel will control procedures followed for transportation, storage and
issue of fuel from such barrels to Aircraft.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.5.2 Rubber Parts Storage Procedure
A. Rubber parts shall not be exposed to strong lights such as direct rays of sun and should
be dark as practicable.
B. Aircraft hoses and assemblies should be stored uncoiled and supported so as to release
stresses. Rubber parts should not be exposed to strong light e.g., direct rays of Sun.
C. Rubber parts should, wherever possible, shall be stored in a ‘relaxed’ position free from
compression or distortion and in all cases with the least possible deformation.
D. The hoses shall be blanked at both ends to ensure no entry of foreign materials into them.
E. When parts be racked in airtight container (lined with wax paper/ polythene to avoid
direct contact with metal) or wrappings. Liberal use of talc/ French chalk to restrict
oxygen contact.
F. Tires should be stored vertically in racks having support tubes, so that each tire is
supported at two points on the tread.
G. This support tubes should be close enough so that major portion of the tires is above the
tubes and tires should be turned to a new position every three months or so.
H. Tire shall be suitable marked/ labeled preferably with alphabets A, B, C and D, at four
equidistance location on Tire.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.3.6 Record and Documentation Procedure
A. All the documentation and records for the store shall be monitored and control by the
store in charge.
B. The register used for the records shall be in control manner specifying the Volume,
Opening Date and closing date.
C. All register used for the record and documentation should have control page and to be
issued by department head or QM for each volume.
D. All the incoming inspect ion for each lot has to be carried out by the store in charge and
acceptance tag has to be issued against the satisfactory incoming inspection.
E. All the loaned item record has to be maintained and should be returned after utilization
under intimation to the MM.
F. All acceptance tag and inward inspection record of Bonded Stores, POL Stores and Fuel
Stores are maintained in hard copy.
G. All parts kept in the bonded stores shall have proper supporting documents in the form of
Release Notes, Certificate of Conformity, Certificate of Maintenance etc.
H. Store in charge is responsible for maintaining and recording of all documentation related
to store.
I. For a better monitoring the date of item getting expired within six months to be displayed
in display board of the store.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.4 ACCEPTANCE OF TOOLS AND EQUIMPNET
A. All tools and equipment shall be examined on arrival by Stores In-charge for satisfactory
condition and freedom from transit damage.
B. The accompanying documentation should be cross checked with purchase order to ensure
that item is same as what was ordered and also checked for calibration records.
C. If the item is newly purchased special tools / equipment it should accompany with all
User/Operating Manuals / Manufacturer instructions/technical data as appropriate.
D. Test equipment are placed in service only (if applicable) when it has been verified by trial
use that it is performing to the manufacturer’s specification or developed technical data,
and is appropriate for the intended function.
E. If the item is not serial no controlled it shall be ensured that proper tracking no is allotted
before taking into stock.
F. Special tools to be used for the maintenance shall be kept with the operating instructions.
G. All the Manuals pertain to special tools and equipment shall be forwarded to MM and a
copy shall be retained with the stores.
H. In cases where the item has not passed the Quality inspection due to lack of supporting
documents, it shall be moved to quarantine stores along with the accompanied documents.
I. Stores In-charge shall raise Stores Discrepancy report and forward to MM.
J. Rejection Note shall be raised by Stores in-charge if item is found physically damaged,
unapproved tools or bogus parts, rejection note copy should be distributed to following:
1. 1st copy to supplier or Customer (in case of customer supplied part)
2. 2nd copy to Record
3. 3rd copy to Quality Division
4. 4th copy to Maintenance Manager
K. If the item is supplied by the customer, the Customer shall be advised and disposition of
the item shall be as per instructions from the customer.
L. Alternate tools which are fabricated shall be checked for dimensions as per the tool
drawings and subjected to tool trials by the certifying staff.
M. Alternate tool on satisfactory tool trials, the QM will approve the new tool for inclusion
in the approved tool list.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.4.1 Special Tools/ Equipment Acceptance Procedure
A. Stores in charge shall ensure the following prior to acceptance of any tools/ equipment:
1. Ensure that the tools/ equipment confirm with the respective purchase/ repair order.
2. Incoming inspection to be carried out.
3. Ensure that the tools/ equipment accompanied with relevant documents/ manuals
4. Availability of calibration certificate or certificate of conformance as applicable.
5. Identification and serviceable label display as and wherever applicable.
B. AM is accountable for procuring items listed in the AMM/ CMM from approved vendors.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.4.2 Locally Fabricated Tools/ Equipment Acceptance Procedure
A. There may arise an occasion wherein organization will not be in possession of original
tools and test equipment and test benches as per AMM, or it may not be economically
viable to procure such items from the manufacturer.
B. Under such circumstances, it is used to fabricate such items under the guidance of
technical personnel i.e. MM/ CS/ SS etc. service engineers.
C. Tools/ equipment will be fabricated as per drawings/ specifications/ recommendations of
the manufacturer/ vendor.
D. After satisfying that the tools/ equipment to be fabricated meet the relevant
specifications/ drawings, CS/ SS shall forward the same for the approval of MM and QM.
E. Upon fabrication of such tools and equipment, CS/ SS personnel will ensure the tools
and equipment fulfill its intended function.
F. Store in charge shall recommend the requirements to maintain the item serviceable like
calibration etc., and maintenance department shall follow the same.
G. In case such drawings/ specifications are not available, QM/ MM develop drawings with
material specification for such tools/ equipment and seek manufacturer/ DGCA approval.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.4.3 Leased Tools/ Equipment Acceptance Procedure
H. There may arise an occasion wherein organization will not be in possession of tools/
equipment due to non-frequent uses.
I. In such case organisation will lease such tools/ equipment from the manufacturer/ other
organisation having the same.
J. SNA will avail lease provision for tools/ equipment. Leased tools/ equipment from an
organization approved either under Quality System or approved under CAR 145
maintenance organization provided that:
1. Tools/ Equipment are calibrated.

2. Calibration records are available.
3. Tools/ Equipment meet requirement of AMM/ CMM.
4. MM is satisfied for availing the lease Tools /equipment as per DGCA regulation.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.4.4 Tools/ Equipment Control Procedure
A. SNA shall have available and use the necessary equipment, tools and material to perform
the approved scope of work.
B. It is ensured that all tool/ equipment used for maintenance of aircraft and its associated
components meet the specifications/requirements of the manufacturer.
C. This refers that tools and equipment are maintained as per compliance of CAR 145.A40
(a) and AMC 145.A40 (a)
D. As per CAR 145 scope of approval it will be necessary to show that all tools and
equipment as specified in the approved data can be made available when needed.
E. All such tools and equipment that require to be controlled in terms of servicing or
calibration by virtue of being necessary to measure specified dimensions and torque.
F. Tools/ equipment should be clearly identified and listed in a control register including
any personal tools and equipment that the organization agrees can be used.
G. Where manufacturer specifies a particular tool or equipment, then that tools/ equipment
is used as per procedure specified in the maintenance manual or to use alternative
tooling/equipment as agreed by manufacturer.
H. Availability of tools/ equipment and means permanent availability except in case of any
tools/ equipment that is so rarely/ infrequently used item not required permanent.
I. SNA approved for aircraft maintenance will have sufficient aircraft access equipment
and inspection platforms/docking such that the aircraft can be properly inspected.
J. The necessary material to perform the scope of work means readily available raw
material and aircraft components in accordance with the manufacturer’s recommendation
unless the organization has an established spares provisioning
K. All tools/ equipment and particularly test equipment are controlled and calibrated
according to officially recognized standard at a frequency to ensure serviceability and
accuracy. Record of such calibration are maintained by our organization
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.4.5 Tools/ Equipment Inventory Procedure
A. SNA store in charge will issue an internal Identification Number assigned for such items.
B. Stores in- charge shall accept such tools and issue serviceable label after receiving
clearance from QM/ MM.
C. Any specific requirements for using the tool shall be attached with the tool or a procedure
sheet/ technical instruction as required shall be issued to educate all concerned.
D. To control of these tools and equipment organization has a procedure to inspect/ service
and where appropriate, calibrate such items on a regular basis and indicate to users that
the item is within any inspection or service or calibration time-limit.
E. A clear system of labeling all tooling, equipment and test is maintained by giving
information on when the next inspection or service or calibration is due and if the item
is unserviceable for any reason where it may not be obvious.
F. A register is maintained for all precision tooling and equipment together with a record of
calibrations and standards used.
G. Inspection, service or calibration on a regular basis is i.a.w. equipment manufacturer’s
instructions except where organization have a different time period is appropriate in a
particular case.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.5 TOOLS/ EQUIPMENT CALIBRATION
A. Calibration checks and other inspections of precision tools, measuring devices and
applicable test will be accomplished i.a.w. manufacturer’s Recommendations.
B. Upon receipt of tools and from supplier and after passing receipt inspection, it should be
identified with a label/Calibration tag containing about the last calibration/inspection date
and next calibration due date.
C. Acceptance Criteria: The acceptance of tools and after calibration shall be based on the
completeness of the calibration records/documents in all respects.
D. All Tools and calibration/ inspection details shall be maintained in the Calibration/
inspection Register or in a computer system.
E. Calibration detail of last done and next due should be displayed on the tools/ equipment.
F. Stores In-charge shall maintain a list of all tools and which are under
calibration/inspection control program along with the calibration intervals for each tool.
G. Tools which require calibration/ inspection control shall not be issued as a personal tool.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.5.1 Tools/ Equipment Calibration Procedure
A. All equipment and particularly test equipment are controlled and calibrated according to
officially recognized standard at a frequency to ensure serviceability and accuracy.
B. In interest of reliability and accuracy of all instruments/ equipment/ special tools/ jigs/
fixtures and test equipment are periodically checked, maintained and calibrated.
C. The frequency of calibration depends upon the recommendation by the manufacturers.
D. In absence of the above, the calibration periods are decided in each case considering the
type, frequency of usage, degree of accuracy required etc. and as mentioned in standard
aviation publications issued by FAA, CAA (CAIP) etc.
E. Maintenance of the test set ups/ test benches are carried out as per their maintenance
schedules prepared by MM/ CS/ SS and approved by QM.
F. Details of calibration checks carried out, with the error card and the traceability are
displayed near or on the equipment.
G. Inspection tag, history card and a register giving all the details about the calibration of
the equipment and the due date are maintained.
H. QM will sample check the above documents periodically. MM/ store in charge will be
responsible for maintaining calibration records.
I. All the equipment due for calibration in a month will be identified in the preceding month
and action taken to get them calibrated.
J. If number of items of same type is getting due on same date, than calibration shall be
segregated to ensure the availability at least one at a time.
K. The accuracy of the test equipment and instruments used during maintenance and shop
testing is of vital importance.
L. All such test equipment and instruments need calibration as per requirements laid down
in CAR and manufacturers.
M. In general, electrical and electronic equipment will be calibrated against a standard at
periods not exceeding two years and which are mechanically operated will be calibrated
once in a year.
N. For the purpose of calibration all National Laboratories, Organization of Central and
State Government who have requisite facilities are considered acceptable
O. Items like slip gauge, Vernier calipers, screw gauge, micrometer, depth gauges which
are not fitted with digital or indicating devices and feeler gauges do not normally require
periodic calibration. However, the user should ensure their serviceability before use.
P. The details of the calibration checks carried out will be available near or on the
equipment for easy reference.
Q. Besides test-equipment inspection tag, a register having calibration details i.e.
nomenclature, serial number, calibration date, and next due date will be maintained.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.6 TOOLS/ EQUIPMENT (INCLUDING ALTERNATE TOOLS) PROCEDURE
A. The tool store is available at our maintenance base at Jalgaon General tools to carry out
maintenance task as per scope are available at station and special tools are provided as
per scope of work.
B. All tools stock is available in the system/register and used to track all the tools including
calibration details.
C. Access to the tool store is restricted. Only authorized personnel are permitted to Stores
for issue of tools and equipment.
D. Tools are segregated within the general tool area by type. Special tools and Equipment
are kept separately. Other delicate tools are separated from the heavier tools.
E. Where the manufacturer specifies particular storage conditions, such as ESDS sensitive
then these requirements shall be met.
F. All test equipment and calibrated tools where practical are stored and issued in the
manufacturers Special packing case with a copy of the calibration certificate and
instruction manual inside.
G. When there is a risk of damage to the manual or instructions due to environmental
conditions, it is kept in a file.
H. Authorized personnel/Certifying staff shall use the tools as specified in the approved
maintenance data or maintenance instructions.
I. All certifying staff, tool users and holders are responsible for the security and condition
of tools in their care or possession.
J. Tools and equipment must be used in accordance with the manufacturer’s specifications
and tolerances and good basic aircraft engineering principles as Applicable.
K. Due regard must be taken of the design specifications to ensure maximum working
tolerances are not exceeded.
L. All tool users shall take all safety precautions appropriate to the tools and equipment
during use. No user shall leave the work spot without returning the tool back to store.
M. In case of shift take over and the work is in progress the outgoing user shall handover the
items to incoming user.
N. Store shall maintain a register to record all issues, each tool/ equipment is issued with “in
and out timings along with date and store issue personnel signature column.
O. Any item of tooling or equipment found defective or discrepant in any way must not be
used and immediately withdrawn from use.
P. All CS/ SS will ensure that such items are appropriately routed for corrective action.
Q. In occasions where rarely used tools or equipment shall be loaned from another operator
by pooling arrangement or from the manufacturer.
R. Organisation shall maintains all the tools and Equipment required for carrying out the
maintenance tasks.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.6.1 Tools/ Equipment Including Alternate Tools General Procedure
A. Special tools and equipment are issued based on requisition from CS/ SS personnel.
B. No user shall leave the work spot without returning the tool back to store.
C. In case of shift take over and the work is in progress the outgoing user shall handover the
items to incoming user.
D. Store shall maintain a register to record all issues, each tool /equipment is issued within
and out timings along with date and store issue personnel signature column.
E. Use of alternate items shall be permitted only on genuine conditions like non-availability
of recommended tools, High Cost, Long Lead time, AOG etc.
F. The use of substitute/ alternate tooling is not permitted unless the same has been approved
or “No Technical Objection” statement obtained from the aircraft manufacturer.
G. SNA will maintain all tools/ Equipment required for carrying out the maintenance tasks.
H. In occasions where rarely used tools or equipment shall be loaned from another operator
by pooling arrangement or from the manufacturer.
I. All users of special tools and equipment shall be trained by the experienced staff before
personnel operate the tools/ Equipment independently.
J. Wherever required the specialized equipment like Boroscope, NDT equipment etc. users
shall undergo the training as specified by the Equipment manufacturer
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.6.2 Tools Distribution/ Usage/ Return Procedure
A. Whenever organisation procure any tools from a source, the same shall be inspected by
the store in charge/ authorised personnel for the physical condition and workability.
B. After being satisfactory the same shall be reflected in master tool list with an internal
unique identification number and inward date.
C. The unique identification number shall be mentioned on the tools if feasible and the tools
shall be issued to the tool store.
D. Tools are to be issued against tool requisition form giving by maintenance team and a
separate register is maintained to note down all the tools transaction.
E. Use of tools and equipment shall be as per procedures given in the CMM/ AMM/ Tools
manual or other relevant manuals.
F. The same has been reproduced in the approved inspection schedule/ procedure sheet for
the sake of convenience.
G. Any alternate tool fabricated and required for use, is also mentioned in the appropriate
inspection schedule/ procedure sheet.
H. It is essential that the correct tool and equipment are used for obtaining the desired results
at the end of maintenance work.
I. All the staff is educated and periodically trained to comply with the above policy.
J. When relevant manuals specify alternate tool / equipment, the same can be used.
K. When the alternate tool has to be locally fabricated or purchased, the certifying staff
ensures that it meets the specification / requirements and will be accepted by QM/ MM.
L. Tool in-charge will ensure that all tools are returned after use as per issue/ requisition
slip and if any tool is missing the same will be reported to the CS/ SS.
M. Any tools found unserviceable / damaged to be reported to MM via CS/SS personnel and
should be issued with unserviceable tag.
N. Such unserviceable tools shall be returned to the store in charge. After ensuring
unserviceability of the tools, store in charge will update master record accordingly and
mutilate the tools as per the organisation policy.
O. QM will audit periodically, whether the staff are using the correct and serviceable tools
and equipment while performing the maintenance work.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.6.3 Equipment Distribution/ Usage/ Return Procedure
A. Whenever organisation procure a equipment from a source, the same shall be inspected
by the store in charge/ authorised personnel for the physical condition and workability.
B. After being satisfactory the same shall be reflected in master equipment list with an
internal unique identification number and inward date.
C. The unique identification number shall be mentioned on the equipment and the
equipment shall be issued to the hanger under responsibility of the MM.
D. MM will assign personnel to ensure the equipment storage at designated location and
workability check at defined frequency.
E. The assigned/ authorised personnel will carry out the inspection and maintenance of
ground equipment and will be responsible for the following.
1. Carry out – periodical monthly maintenance of GSE;
2. Equipment to be kept in a proper assigned place;
3. Check equipment for security, cleanliness, leakage etc.,
4. Ensure serviceability and calibration expiry as applicable;
5. Display of identification Tag of GSE with serviceability status.
6. Periodical inspection record i.e. last done on and next due on detail;
F. The assigned/ authorised personnel will ensure that all GSE are returned after use in
serviceable and working condition.
G. If any GSE is missing or due for inspection, the same will be reported to the assigned/
authorised personnel via MM.
H. Any GSE found unserviceable/ damaged to be reported to MM via CS/SS personnel and
should be issued with unserviceable tag.
I. Such GSE shall be intimated to the store in charge. After ensuring unserviceability of
the GSE, store in charge will update master record accordingly.
J. Unserviceable GSE shall be mutilated as per organisation policy in consultancy of MM.
K. QM will audit periodically, whether the staff are using the correct and serviceable tools
and equipment while performing the maintenance work.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.7 CLEANLINESS PROCEDURE
A. SNA is committed to maintain the highest standard of cleanness in the maintenance

facility.
B. SNA has defined procedure, practices and required standards to be followed by all
personnel i.r.t. maintaining a clean working environment of facilities.
C. Cleanliness standards are maintained to ensure that all relevant aspects of personnel
health and Safety are maintained.
D. MM shall create awareness towards cleanliness on the part of all staff and to ensure that
discipline in housekeeping and cleanliness is enforced and conduct regular checks to
ensure that the requirements of this procedure are observed
E. Maintenance personnel shall observe the requirements for cleanliness in their respective
areas of work, at all times and is responsible to take adequate precautions to prevent the
introduction of foreign bodies.
F. QM is responsible to carry out audit of company facilities to ensure the compliance of
cleanliness standards.
G. Organisation all facilities will be subject to a periodic inspection as part of the Quality
Assurance\ Audit Programme to ensure that the various workshops and stores areas are
maintained to a standard to which they were originally established.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.7.1 Cleanliness General Practices
A. The presence of foreign matter inside aircraft, components, systems, etc., have serious
consequences and special care is necessary to ensure thorough cleanliness at all times.
B. Where systems are concerned (e.g. hydraulic, fuel and pneumatic systems), scrupulous
cleanliness is essential during assembly and maintenance operations.
C. Presence of loose extraneous articles inside a structure is a dangerous hazard.
D. Presence of extraneous fluid, due to spillage or leaks, may have serious deleterious effects.
E. Certain fluids, such as ester-base engine oil, hydraulic oil, glycol de-icing fluid, etc., will
damage most protective treatments or materials not intended to be in contact with these
fluids, and bonding compounds, electric cables, rubber moldings, tires etc. will deteriorate
rapidly if these are left in contact with such fluids;
F. Spillage or leaks of some fluids may increase the fire hazard especially if they occur in
the vicinity of electrical equipment or engine installations.
G. Serious contamination can also be caused by spillage of toilet fluids, mercury, and
numerous other substances.
H. Vigilance is necessary to ensure that conditions and workshop practices are such that
extraneous matter will not enter or come into contact with any part of the aircraft, its
systems or its components.
I. Placards and warning notices pointing out the seriousness of extraneous matter in aircraft
will be placed in all departments
J. Dirty floors/ staging/ benches/ test equipment are not permitted. All tins and containers
must be kept closed when not in use and any tins and containers which have been open
for an unknown length of time should be discarded
K. Wear of control cables is accelerated very considerably where dirt clings to surplus grease
or protective films on the surface of control cables where they pass through fiber,
Tufnell or ferrobestos fairleads and over pulleys.
L. It is, therefore, important that lubricants or sticky protective films to which dirt might
adhere to are removed from cables in positions where wear may take place.
M. All ground equipment will be kept in a clean and tidy condition, and subject to regular
inspection. When not in use it will be placed at designated areas.
N. Mobile dispensers used for fuel, oil, de-icing fluids, etc must be kept clean and all covers
and blanks should be fitted when the equipment is not in use.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.7.2 Cleanliness FOD Control
A. All personnel engaged on servicing operations shall wear overalls fitted with closing
pockets
B. In order to prevent small tools, torches, pencils, etc from falling into the aircraft structure
suitable industrial safety footwear shall also be worn and vulnerable surfaces should be
protected with mats.
C. All tools, spares or equipment taken to an aircraft must be accounted by individual
maintenance personnel. The loss of any part or tool from the custody of its user is to be
immediately reported to CS or MM as appropriate.
D. Boxes or special trays must always be used for small items, such as hand tools, small
parts, etc. that are to be used on aircraft.
E. Refreshments (e.g. mineral-water, tea, etc) are not to be taken inside the aircraft and to
the maintenance area.
F. When a structures or panel is to be closed, either permanently or by a removable panel,
inspection should verify that the compartment is entirely free of extraneous matter.
G. Large modifications, skin repairs, etc involving the production of large quantities of swarf,
all debris should be removed and a proper cleaning program must also be implemented.
H. A thorough inspection will be carried out on internal structures before the area is closed.
I. When the work involves inside the fuel compartments a thorough inspection should be
carried out before closing the panels and the filters and fuel pump screens will be checked
after filling the tanks and again after initial engine runs.
J. Control surfaces Ailerons, flaps, etc should be operated in all directions and shaken to
dislodge any items which might be accidently trapped or retained inside after the work
has been completed in the vicinity of such controls.
K. In instances where normal cleaning is not possible, full use should be made of powerful
vacuum cleaners with suitable adapters.
L. The use of an air jet as a cleaning medium should not be resorted to.
M. Parts which are usually supplied, as appropriate, in special transport cases or packaging,
should not be unpacked until required for use.
N. All blanking plates on engines or components and blanks fitted to pipe connections or
other openings, should only be removed for installation or functioning tests.
O. Parts that removed and are not required for immediate installation will be kept in stores
or in specifically designated areas or racking with clear identification tags with proper
covering/ blanking.
P. All used or removed waste materials like used tins, masking tapes shall be thrown in the
waste bins located in the designated area.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.7.3 Cleanliness of Aircraft
A. Blanking: Whenever an orifice or connection in a system has to be left open, protection

against the entry of extraneous matter must be provided by means of blanks or specially
made covers.
B. The design of blanks and covers is very important. Cotton and other textile materials
should be avoided because of danger of small particles of fluff entering the system; for
the same reason, paper, wood or cork should be avoided, as small fragments of these
materials may become detached and enter the system
C. Parked Aircraft: All doors and windows should be closed, and covers and protective
blanks should be fitted to aircraft that are to stand for extended periods.
D. Covers, blanks and other protective devices are to be fitted with warning streamers as
necessary.
E. Air intake and jet pipe/exhaust blanking covers must be fitted at all times when the aircraft
is not in use, and only removed for maintenance purposes or engine runs.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.8 MAINTENANCE INSTRUCTIONS
A. Organistaion is committed to use only applicable current maintenance data relevant to an

aircraft, component or process while performing any maintenance task including
modifications and repairs.
B. Applicable maintenance data associated with the maintenance work performed by the
organisation should be retained with task completion documents.
C. In the case of maintenance data provided by an operator or customer, the organisation
shall hold such data when the work is in progress, with the exception completed
maintenance data shall be retained for three years from the date the aircraft or
component to which the work relates was released from the organization.
D. Maintenance Instructions are distributed to ensure that good maintenance practices are
followed during maintenance checks.
E. CS is responsible to ensure that the Maintenance Instructions are followed as necessary.
F. Technician is responsible to understand the relevance of Maintenance Instructions and
practice the same under the guidance of CS.
G. Store in charge is responsible to get Materials/ Tools/ Equipment for compliance of
Maintenance Instructions.
H. Maintenance Instructions are issued by Maintenance manager for advising Maintenance
Staff to follow good Maintenance practices; these may also be helping out to carry out
maintenance effectively without compromising on safety and quality.
I. Maintenance Instructions are prepared based upon Recommendations of Defect/ Incident
Investigations, Audit findings, Manufacturer’s observations and Work experience
(including other Operators/ Agencies).
J. Maintenance Instructions are of generic nature but becomes aircraft-type specific, if they
are released based upon specific instances.
K. Contents of the Maintenance Instructions shall not supersede AMM or any other
Approved Documents unless specifically stated referring to an Authority.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.8.1 Maintenance Instructions Procedure
C. Changes in procedure arise due to change in regulatory/ organisation policies or

manufacturer's requirements.
D. It is very imperative that such changes are communicated on time to all users and
respective Department head.
E. Quality Circular/ AMO Circulars/ Technical Instructions are useful tools to capture the
attention of the Engineering and Maintenance personnel on the changes.
F. Quality Circulars are issued by quality department for highlighting the changes in
regulatory/ organisation policy.
G. AMO Circulars are issued by MM to highlight the requirements arising out of service
letters, maintenance tips, in-service activities and other technical data.
H. CAMO will give necessary feedback to maintenance department during the revision/
issue of maintenance data for compliance.
I. SNA has current subscription with manufacturer as per scope of approval/ type of aircraft
managed by the organisation.
J. CAMO is monitoring revision of all literature pertaining to type of aircraft/ aircraft
component etc. and ensure remains on mailing list to update such literature all the time.
K. The organization will order, hold and use applicable current literature issued by the
manufacturer(s) in the performance of task as per the scope of approval.
L. The literature shall also include the following as applicable to the scope of approval: -
1. Aircraft maintenance manual (AMM) / Component maintenance manual (CMM)
2. CAR, Advisory Circulars and any other issued by DGCA from time to time
3. Any applicable Airworthiness Directive issued by the State of Design.
4. Any applicable literature/data, such as but not limited to AMM, SRM, IPC, Wiring
Diagram Manual (WDM), Components Maintenance Manual (CMM),
5. Service Bulletins (SBs), Service Information Letters (SILs), MMEL issued by the
manufacturers/ Supplementary type certificate holders etc.
6. Any applicable standard, such as, but not limited to, directive issued by any
authority/ institute/ organization recognised by DGCA;
7. Any other applicable data issued in this regard.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.8.2 Maintenance Instructions Distribution
A. Manufacturer’s issues revision status check lists every quarterly in a year. Monthly
periodical review will be maintained by technical service cell.
B. Technical Services cell (CAMO) will have cross reference with check list and order/
revises technical publication by keeping current subscription via mailing list at all times.
C. All work carried out on aircraft and its components shall be carried out in accordance
with approved and up-to date technical data.
D. Technical Services Cell (CAMO) will be central receiving point for all technical
information (literature) and will also maintain a record of all publications received.
E. Technical Services Cell will retain one copy (master) for all the documents in an amended
up-to- date condition.
F. CAMO shall distribute one set of all aircraft related documents such as AMM, IPC, SRM,
WDM, Task Cards etc. to all user and their subsequent revision and amendments.
G. The Technical Services Cell shall have a feedback system that the respective holder of
the manual has received the manual/amendments and incorporated the revision there off.
H. A record of literature borrowed from the technical publication library shall be
maintained.
I. It is the responsibility of the maintenance department to maintain a master list of all the
documents available and is responsible for the amendments.
J. A status report of latest revisions of Technical Publications is to be sent to all holders
periodically to ensure they hold the updated documents.
K. The Department Head is accountable for proper distribution with acknowledgement to
all the concerned in department and maintain a record of the same.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.9 REPAIR PROCEDURE
A. SNA will follow the defined procedure when it is discovered that a repair is required to
be carried out to an aircraft due to specific damage in service as a result of impact/
fatigue/ excessive load/ corrosion or other environmental damage over a period of time.
B. SNA will perform only approved repairs as per company capability. Any repair outside
organisations capability or any unapproved repair affecting aircraft airworthiness will not
be carried out by organisation/ staff under organisation approval.
C. DGCA approval is mandatory, before complying with any major repairs, which is not
covered in OEM’s Maintenance data. Repair scheme developed by organisation other
than OEM after referring standard aviation publications issued by F.A.A. or C.A.A.
(U.K.) or equivalent (for example AC61-13B, AC43-13- 1A and 2A, Civil Aircraft
Inspection Procedures (CAIP) Part 1 and 2 – CAP 459 etc.) will be forwarded to aircraft
and component OEM for acceptance/ approval.
D. SNA will perform such repair subjected to approval from respective OEM and
acceptance form DGCA as per defined procedure.
E. All Major/ Minor repairs which are covered in applicable maintenance data (i.e. SB,
SRM, Standard Maintenance Practices) will be complied as per organisation’s procedure
without taking DGCA approval.
F. If minor repair is not covered in OEM’s maintenance i.e. SB, SRM, Standard
Maintenance Practices), then organisation needs to take OEM’s approval before
complying the repair on the aircraft/component as per approved procedure.
G. To maintain the airworthiness requirement of aircraft/ component, organisation should
ensure that all damages requiring repair are carried out up to an approved standard before
issuing release certificate.
H. Incorporation of all repairs, whether Minor/ Major is to be recorded in the aircraft
airworthiness records.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.9.1 Repair Method
A. The purpose of repair is to restore the original strength of the damaged part. Repair will
be required to assume any load transferred to it and pass then through to rest of structure.
B. To prepare an area for repair, examine and classify the damage. Make a thorough check
before beginning the repairs.
C. In some cases, a damage part may be classified as needing replacement; however, after
removal, closer inspection indicates the part may be repaired.
D. After thorough cleaning of damage area, all structural parts shall be carefully examined
to determine extent of damage.
E. Frequently, the force causing the damage is transmitted from one member to the next,
causing strains and desertions.
F. Points of attached shall be examined carefully for distortion and security of fastenings in
the primary and secondary damaged areas at locations beyond the local damage.
G. If the damage is due to an aft load, the rear spars shall be checked for indications of
compression damage for the full length, including the fuselage components.
H. All repair schemes are based solely on the guidelines provided in the manufacturer’s
documents like AMM/ SRM of concerned aircrafts.
I. In the absence of the same, authorised inspectors will prepare repair scheme in
consultation with the QM /MM as per procedures mentioned in AC43/ CAIP.
J. Detailed step by step, procedure sheet is prepared, including specifications of parts to be
used in carrying out the repairs.
K. The repair work is then carried out using approved aviation practices and approved
materials.
L. Any repair must retain all of the strength, rigidity and characteristics of the original
structure and it must be protected against damage from environment.
M. To ensure that approved data/ procedure is used for repair and aircraft can be approved
for return to service by certified personnel i.e. permit the aircraft to be returned to service.
N. On completion of the repair, functional / operational checks as necessary to ascertain
satisfactory completion of the work are carried out.
O. Personnel undertaking repair ensures that procedure sheet/ work sheet is completed in
all respects and certified.
P. Nature of repair carried out is entered and certified in the appropriate log book.
Q. Repairs/ replacements carried out on aircraft, engine, propeller and radio are entered in
the second section of the respective log books and signed and dated by CS/ SS personnel.
R. Modification carried out is entered in the third section of log books which are
permanently preserved.
S. Documents like work-sheets, release notes, CRS and any other documents used during
repairs/ replacement and modification are filed along with the inspection schedule etc.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.10 AIRCRAFT MAINTENANCE DATA
A. Organisation gas defined the procedure for maintenance data control and usage of hard
copies of maintenance data.
B. CAMO is responsible to provide the maintenance data relevant to the work to be carried
out on the aircraft and to maintain the required access control relevant to the work
assigned to the maintenance personnel.
C. CS/ SS is responsible to follow the procedure whenever maintenance data is referred for
the purpose of carrying out any maintenance task on the aircraft or components
D. All the relevant maintenance data shall be made available either in electronic format or
hard copy by the CAMO.
E. Whenever the maintenance data are in electronic format, CAMO shall circulate such data
through e-mails to the maintenance personnel relevant to the work allotted/ performed
F. CAMO shall distribute all relevant maintenance data including subsequent revisions thro
e-mails to the respective CS for the maintenance.
G. It is the responsibility of the CS to provide latest maintenance data to all maintenance
personnel under his control.
H. Whenever pages are extracted from supplied maintenance data by means photo copying,
all such pages shall have the “UNCONTROLLED COPY” stamp affixed on them.
I. It is the responsibility of the respective maintenance personnel to fill the required
information before using it as reference
J. After completion of the work the respective maintenance personnel shall destroy all the
Un-Controlled pages in use with them.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.10.1 Aircraft Maintenance Data Control
A. The maintenance schedule and special inspection schedules are prepared using the
manufacturer’s maintenance planning document, service bulletins, service letters and
airworthiness directives and by experience gained during operation.
B. Any inspection communicated by DGCA is included in the appropriate maintenance
schedule at appropriate place.
C. Whenever revision/ amendment is issued by the manufacturer to the documents specified
at above the same is incorporated in the relevant inspection schedule.
D. Contents of routine maintenance and inspection schedule including special inspection
schedule, overhaul schedules of components and aircraft shall be approved by CAMO.
E. SNA will keep proper record of all items deleted from or added to the maintenance
programme on the basis of manufacturer’ / DGCA instruction.
F. Inspection intervals of maintenance tasks and lives of aircraft components shall not be
enhanced without prior approvals of DGCA based upon manufacturer recommendations.
G. The inspection intervals or lives may, however, be reduced by the operator, based on the
experience and reliability analysis under intimation to the respective AO/o DGCA.
H. It shall be the responsibility of CAMO to bring into notice of MM/ CS/ SS whenever any
maintenance data is revised/ modified and associated inspection schedules.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.10.2 Aircraft Maintenance Data Content
A. SNA will hold and use applicable current maintenance data in the performance of
maintenance, including modifications and repairs.
B. ‘Applicable’ means relevant to any aircraft, component or process specified in the
organization’s approval class rating schedule and in any associated capability list.
C. Maintenance data shall be any of the following:
1. Any applicable requirement, directive or information issued by DGCA;

2. Any applicable airworthiness directive issued by DGCA;
3. Instructions for continuing airworthiness, issued by TC/ STC holders;
4. Instructions issued by any other organisation such like CAR-21;
5. Outside countries the airworthiness data mandated by DGCA
6. Maintenance standard practices recognised by DGCA;
7. Good standard for maintenance as applicable;
8. Applicable data issued/ modified i.a.w. approved MOE.
9. Any applicable data issued / modified in accordance with approved MOE.
D. It will be ensured that all applicable maintenance data is readily available for use when
required by maintenance personnel and is kept up to date.
E. Work cards and worksheets will be computer generated and held on an electronic
database subject to both adequate safeguards against un-authorised alteration.
F. Back-up electronic database shall be updated within 15 days of any entry made to the
main electronic database.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.10.3 Aircraft Maintenance Data Compliance
A. The basic principle followed in fixing initial periods for Bench Check/ TBO of
components etc. is to have the same within the proven “Service-life”.
B. Following factors are considered while arriving at proven “Service-life”/ Maintenance.
1. Areas of operation (dusty / moisture / corrosive etc.)
2. Engine operating powers, procedures etc.
3. Frequent full throttle/ Take off power utilized for effecting Take-off
4. Stage length (Landings effected on flight sector, i.e. short-haul/ long-haul)
5. Other operators service experience of similar component.
6. Experience of SNA on similar type of component.
7. Manufacturer’s recommendations.
8. Known operational history of the component.
9. Modification status of the component (incorporation of latest S.B. etc.)
C. TBO is expressed in terms of flying hours or calendar periods or both or number of

landings / number of cycles as applicable as per manufacturer’s Instructions.
D. Adequate In-situ/ Bench Checks are spelt out for components with “On-condition”.
E. Condition monitored components are not included in TBO list, as it operated to failure.
F. Maintenance program/ TBO list for lived components etc. are prepared based on the
above factors and submitted to Airworthiness Office with substantiating data.
G. Maintenance Program for each type of aircraft will be approved from O/o DGCA.
H. Components will be changed from CM to OC or OC to HT or vice-versa with the prior
approval of Airworthiness Office or as per manufacturer recommendations.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.10.4 Aircraft Maintenance Data Procedure
A. On completion of approved inspection schedules or major maintenance (overhaul, repair,

modification, replacement, test, etc.) a certificate is being issued by CS/ SS personnel.
B. While carrying out inspection as per approved schedule, the item of inspection is being
signed simultaneously as the job progress, at each stage of inspection.
C. The item of inspection in the schedule is being signed by the technicians against each
item and then by CS/ SS authorized personnel.
D. Any extra work performed other than routine work performed in aircraft is being entered
in additional/ off job sheets which are attached with the routine maintenance schedule.
E. The item of airframe, engine and components in inspection schedule is being signed by
a qualified person who is endorsed in the respective category on the type of aircraft in
which he is carrying out inspection or approved for the purpose.
F. CRS is being issued by appropriately licenced/ authorized/ approved persons after
satisfactory completion of inspection schedule approved for that purpose.
G. The certificate is signed by the personnel appending the date and airframe hours both at
the time of issue.
H. CRS implies that all maintenance work on aircraft, engine and its systems are carried out
and it is airworthy in all respects and is safe for operation if it is loaded and operated.
I. The CRS is signed by AMEs/ Authorized/ Approved personnel. CRS is signed in
duplicate in a control form.
J. The original copy is kept in the aircraft/ retained in the FRB/ on board (as applicable)
and the duplicate copy is attached with the relevant schedule.
K. Serviceable aircraft components removed from a registered aircraft will be issued with a
CA Form 1 by organization subject to compliance of the following.
1. It will be ensured that the component was removed from the aircraft by an
appropriately qualified person.
2. Aircraft component will only be deemed serviceable if the last flight operation with
the component fitted revealed no faults on that Component /related system.
3. Aircraft component will be inspected for satisfactory condition including in
particular damage, corrosion or leakage and compliance with any additional
manufacturer’s maintenance instructions.
4. Aircraft record will be researched for any unusual events that could affect
serviceability of aircraft component such as involvement in accidents, incidents,
heavy landings or lightning strikes.
5. Under no circumstances a CA Form 1 will be issued if component is suspected to
extremes of stress, temperatures or immersion which could affect its operation.
L. A maintenance history record will be made available for all used serialized aircraft
components. Compliance with known modifications and repairs will be established.
M. The flight hours/ cycles/ landings as applicable of any service life limited parts including
time since overhaul should be established.
N. Compliance with known applicable airworthiness directives shall be established.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.11 AD/ DGCA MANDATORY MODIFICATION
A. Airworthiness Directive / Mandatory Modification (Service Bulletins, Alert Bulletins,

Technical Bulletins, Service Information/ Letters etc.) are the document issued or
adopted by Manufacturer, Regulatory authority of state or DGCA which mandates
actions to be performed on an aircraft to restore an acceptable level of safety.
B. Organisation will follow the polices and procedure with respect to such Airworthiness
Directive/ Mandatory Modification.
C. CAMO is mainly responsible for monitoring the applicability and compliance status of
all Airworthiness Directive/ Mandatory Modification
D. Organisation as being approved maintenance organisation will also ensure that no aircraft
is released for service with any non-complied AD/ Mandatory Modification.
E. MM or appropriate authorized person will extend its support to organisation, CAMO in
determining the applicability and compliance status.
F. QM, MM or CS/ SS will become part of AD/ Mandatory Modification review meeting
conducted by the CAMO and will give maintenance related input.
G. CAMO will arrange all Airworthiness Directives/ mandatory modification with respect
to the aircraft mentioned in scope of approval and will provide copy of such
modification to its staff for reference & use.
H. Organisation will comply all AD/modification as per company capability, only after
receiving respective work order/callout form CAMO.
I. MM and CS/ SS are responsible for timely and satisfactory completion of the work as
per company procedure.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.11.1 AD/ DGCA Mandatory Modification Procedure
A. All modification issued by competent authority due to issue of AD/ SB/ SL/ SI etc. and
will be scrutinized by MM for compliance.
B. Action taken report will be submitted to competent authority on format as accepted. Even
though if it is not applicable, compliance will be submitted accordingly.
C. Any repair modification and maintenance not given in any of the manufacturer’s
documents, MM will take advice from the manufacturer.
D. Similarly, for clarification regarding the requirement spelt out with manufacturer’s
documents or in-service difficulties faced during maintenance, the manufacturers are
approached for necessary guidance and advice.
E. In the absence of the manufacturer’s instructions in the form of SB’s etc., a search for
availability of FAA approved STC is undertaken.
F. In case the same is available the STC holder is approached for carrying out necessary
modification etc.
G. If no approved STC is available, and the modification is approved by FAA the same is
taken up with Airworthiness Office for approval.
H. Modifications are also carried out with the instruction of DGCA. Any modification
carried out as above is communicated to the manufacturer.
I. If the above modification requires amendment to AFM/ POH, the same is raised and
approval from Airworthiness Office will be obtained, in case the same is not part of STC.
J. The records mentioned in this chapter will be permanently preserved in the individual
aircraft file maintained.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.11.2 AD/ DGCA Mandatory Modification Compliance
A. On receipt of the mandatory modification/ SB/ SL, alert bulletins, instructions from
manufacturers or DGCA the sample is being scrutinized for applicability.
B. Similar action is taken for ADs received from the Airworthiness Authorities of country
of manufacturer.
C. On scrutiny if it is found applicable, action will be taken to carry out the modification/
inspection and call outs are issued by CAMO department.
D. If any repetitive inspection is required the same will be included in the appropriate
inspection schedule with intimation to Airworthiness Office.
E. If the compliance of SB/ SL/ ASB requires any parts to be procured, the same will be
procured and complied within stipulated time.
F. The maintenance departments will carry-out the instructions as detailed in the callouts /
inspection schedules within the stipulated time.
G. The compliance of the above will be recorded in the appropriate log books / callout
register and intimated to manufacturers and Airworthiness Office.
H. The supporting documents will be attached with the schedule/ procedure sheet and
preserved.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.12 OPTIONAL MODIFICATION
A. Organisation shall have policy and procedure towards compliance of OEM’s optional or
non- mandatory modifications or other supplementary type certified Modification.
B. CAMO considering the aircraft operation in which it is engaged in, will generally review
and evaluate all optional or non-mandatory modification issued by OEM or STC holder
for compliance.
C. Organisation maintenance team will provide input as considered necessary by the
organisation and CAMO request. Final decision with respect to compliance of any such
modifications remains with the CAMO.
D. Optional / Non-mandatory Modification issued by OEM’s do not need any additional
approval from DGCA and will be carried out by the organisation as per standard
maintenance procedure.
E. Modification approved with STC shall be accomplished as per standard maintenance
procedure provided it has been approved by DGCA i.a.w. AAC No. 1 of 2017.
F. Operator will take necessary approval from DGCA office with respect to STC.
G. Organisation maintenance team if required will support operator for taking such
approval.
H. Optional Modification/ STC will be as per instruction contained within them and after
considering the organisation’s capabilities.
I. In case compliance instructions given in respective modification/ STC are beyond the
organisation capability then OEM or other appropriate organisation must be contracted
for such compliance.
J. MM, if required, will request Quality Manager to authorize CS/ SS on One-time basis.
K. QM on request of MM may issue such One-time authorization. Any doubt with respect
to issue of such One-time authorization of CS/ SS will be brought to notice of DGCA
office for advice.
L. Any additional maintenance requirement/ any change in documents after the alteration
shall be reported to the Operator as applicable by MM or CS/ SS for further action.
M. After completion of such a modification the QM will verify the completed documents
and if necessary, will intimate DGCA office.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.12.1 Optional Modification Procedure
A. Manufacturers generally issue changes to their products in the form of Service Bulletins,
Service Instructions, Service Letters or other literature to the operators.
B. However, these Service Bulletins/ Instructions do not automatically become mandatory
and compliance of the such optional modification will be operator decision.
C. Each operator is expected to review all such information received from the manufacturers
and based on their experience incorporate the same.
D. These may be for better performance of the product, to prevent recurrence of minor
defects, improvement in the material or life development etc.
E. DGCA will declare only those Airworthiness Directives/ Alert service Bulletins/ Service
Bulletins/ Instructions / Letters as mandatory which affect the safety of aircraft operation.
F. Further, it shall be the responsibility of the operator to comply with optional modification
any revisions issued to the same.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.13 MAINTENANCE DOCUMENTATION IN USE AND COMPLETION
A. Organisation is committed to follow the policies, requirements and brief procedures

regarding various maintenance documentations to be used for the purpose of documenting
various maintenance and related activities.
B. All maintenance work carried out on the aircraft, engine, propeller or component will be
documented properly, so that the continued airworthiness is ensured and history of
maintenance activity is traceable during the life time of the component
C. All the works related to aircraft/ components are accomplished through task card system.
D. All work instructions are prepared from current maintenance data provided by the CAMO
E. CAMO is responsible to prepare task cards/ Inspection Schedule/ work Orders and is
responsible to supply all the Maintenance Task cards/ Work Orders and other maintenance
instructions covered by the work
F. All the task cards shall have two separate columns for accomplishment signature one for
Mechanic/ Technician and other for CS/ Authorised person
G. All Work Order shall have the same format and shall contain SB/ AD reference if required.
H. In all cases parent documents like original SBs/ADs shall be available for reference to the
authorization holders. Wherever applicable Figures shall be part of procedure sheet.
I. Whenever the AMP tasks are issued, the schedules shall mention the brief description
about the task & procedure sheet shall be attached.
J. All the task cards covered by the inspection schedules shall be kept separately for
reference to the AME / authorization holders.
K. Whenever CS/ Authorization holder signs the item covered by separate task card, the
signature implies that all items covered by the task card has been complied with.
L. For all trouble shooting of defects, the reference of the AMM/ troubleshooting instructions
dimension check results, tolerances etc as applicable should be reflected.
M. CS/ authorization holder carrying out the inspection, check or work according to the item
of the task will initial against each item in the INSP column and shall put his full signature
authorisation number and stamp on the last page.
N. The initial sign of the authorization holder against particular item in the INSP column
constitutes certification of completion for that particular item.
O. Wherever AMM reference is mentioned in the Task Card, it is the responsibility of
CS/ Authorization holder to refer the respective AMM.
P. CAMO shall ensure that all completed work order and task card is complete in all respects
before closing it
Q. It is the responsibility of CAMO to provide the task card and inspection schedule to cover
the task as per the Work Order.
R. If the CAMO supplied work package does not contain the task cards, in the required
format, organisation shall prepare the task card, as applicable before issuing the work
package to the CS/ Authorized personnel.
S. It is the responsibility of the CAMO to define nature of tasks covered in his work package.
If not declared, MM will advise CS regarding Nature of task.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.13.1 Maintenance Documentation Review
A. Work package shall list tasks to be carried out as per MPD / AMM / CMM. The work
package including AD, modifications, component replacements,
B. All task cards shall be certified by the CS/ SS personnel performing the task on the AME
column.
C. CS/ SS shall also ensure that the technician working on the task shall sign in the
respective column.
D. However, if he performs the task himself, then he shall assign a "N/A" mark against the
technician column and then certify on the column for AME.
E. One single signature with an arrow across the page in task card is acceptable.
F. CS/ SS personnel releasing the aircraft for Flight shall ensure that the documentation is
complete in all aspects before issue of certificate of release to service.
G. Work order shall be the basic document for performing any maintenance work on aircraft
or in shop.
H. Respective tag (label) shall be raised in case of component change necessary label shall
be part of the work pack.
I. Complex maintenance tasks shall be transcribed onto work cards or worksheets and sub-
divided into clear stages to ensure a record of the accomplishment of maintenance task.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.14 TECHNICAL RECORDS
A. Records and other Quality documents shall be stored in identified record section of each
department.
B. Record section will be under control of Quality Department vide lock and key to protect
the document from damage, alteration, theft and un-authorized access.
C. The Record section already well above sea level and contains metal almirah/ cabinets for
flood and fire protection,
D. sufficient fire extinguisher of required category will be positioned for use in exigency.
E. Computerized records will be kept by department head for necessary retention.
F. Computerized data kept at department will be subjected to 15 days backup systems for
protection and retrieval of data.
G. All necessary arrangement with respect to maintaining the environment of record section
should be brought to the notice of AM by department head for compliance.
H. Paper used for maintenance documents should be appropriately robust to withstand
normal handling and filing.
I. Paper record will be arranged in Files which will be kept in almirah/ cabinets in
systematic manner with clear identified marked on them.
J. The records must be preserved in such a way that they remain legible throughout the
required retention period.
K. Original Logbooks will be retained operator and therefore all respective logbook entries
will be responsibility of Operator,
L. However, organisation will provide necessary information along with supporting data
(i.e. Technical logbook sheets, CRS etc.) to Operator for updating the logbook and other
records.
M. Whenever a component is changed on an Aircraft, during maintenance, the component
status & it’s known history will be entered by CS/ SS on tag / label (Serviceable/ Un-
serviceable/ Scrap) and all necessary record respectively.
N. Reconstruction of lost or destroyed records, if required, will be carried out after
intimation to DGCA office and as per the records available with the organisation. And
Operator in any form.
O. Before such reconstruction, QM and his team will verify available data for
authentication. The reconstructed records will be submitted to DGCA for acceptance.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.14.1 Technical Records Procedure
A. SNA has adequate facility to record all details of maintenance work carried out and retain
records necessary to prove that all requirements have been met for issuance of the CRS.
B. SNA will provide a copy of each CRS to the aircraft operator, together with a copy of
any specific approved repair/modification data used for repairs/modifications carried out.
C. Our organization will have applicable current maintenance in the performance of
maintenance including modification and repairs.
D. Maintenance data may be provided by an operator or customer, then SNA will hold such
data when the work is in progress, with exception of need to comply with 145.A.55(c).
E. Maintenance data will be any of the following:
1. Any applicable requirement, procedure, operational directive or information issued
by DGCA.
2. Any applicable airworthiness directive issued by DGCA.
3. Instructions for continuing airworthiness, issued by TC/ STC holders, any other
organization required to publish such data by CAR-21 and in the case of aircraft or
components from outside countries airworthiness data mandated by DGCA
4. Any applicable standard, such as but not limited to, maintenance standard practices
recognized by DGCA as a good standard for maintenance;
F. Properly executed and retained records provide owners, operators and maintenance
personnel with information essential in controlling unscheduled and scheduled
maintenance, and troubleshooting to eliminate the need for re-inspection and rework to
establish airworthiness.
G. As minimum records necessary to prove all requirements have been met for issuance of
the CRS including sub-contractor’s CRS documents should be retained.
H. The prime objective is to have secure and easily retrievable records with comprehensive
and legible contents.
I. The aircraft record should contain basic details of all serialized aircraft components and
all other significant aircraft components installed, to ensure traceability to such installed
components documentation and associated CAR-145 maintenance data.
J. The maintenance records as specified are to be kept with the module and should show
compliance with any mandatory requirements pertaining to that module.
K. Reconstruction of lost or destroyed records will be done by reference to other records
which reflect the time in service, research of records maintained by repair facilities and
reference to records maintained by individual mechanics etc.
L. When these things have been done and the record is still incomplete, the owner/ operator
will make a statement in new record describing the loss and establishing the time in
service based on the research and best estimate of time in service.
M. The reconstructed records should be submitted to DGCA for acceptance.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.14.2 Technical Records Content
A. Maintenance record will either be a paper/ computer system or any combination of both.
B. Paper systems will use robust material which can withstand normal handling and filing.
The record should remain legible throughout the required period.
C. Computer systems are used to control maintenance and/ or record details of maintenance
work carried out.
D. Computer systems used for maintenance should have at least one backup system which
should be updated at least every 15 days of any maintenance.
E. Each terminal is required to contain programme safeguards against the ability for
unauthorized personnel to alter the database.
F. The records will be stored in a safe way with regard to fire, flood, damage and theft.
G. Computer back up discs, tapes etc, is stored in a different location from that containing
the working disc, and tapes etc., in an environment that they remain in a good condition.
H. In case SNA terminates its operation, all retained maintenance records covering the last
three years will be distributed to last owner/ customer of respective aircraft/ component
I. Maintenance carried out on aircraft, component, engine, such as inspection, repair,
overhaul, replacement and modification shall be documented, certified and controlled.
J. Technical records will be responsible for archiving, control and retrieval of the records.
Access shall be limited to authorized personnel only.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.14.3 Maintenance Records Content
M. Maintenance records (work orders, procedure sheets, inspection schedules etc.) shall be
kept in Technical records section in accordance with DGCA requirements.
N. Maintenance records shall include and not limited to
1. Work orders,
2. Procedure sheets,
3. Inspection schedules;
4. Incoming Release Notes;
5. Outgoing Release Notes;
6. Certificate of Release to Service;
7. Journey Log Books / FRB;
8. Aircraft Log Books;
9. Engine Log Books;
10. Propeller Log Books;
11. Structural Modification Records
12. Any other record if required.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.15 DEFECTS (ARISING DURING MAINTANANCE) PROCEDURE
A. Defect arising during maintenance must be reported and rectified as per organisation
defined procedure.
B. Defects arising during maintenance can be deferred, when they do not seriously hazard
the flight safety.
C. Defect arising during maintenance must be informed to the CAMO and should be
rectified after a confirmation to rectify the same.
D. Only authorized CS/ SS, after consulting OEM or its maintenance data are permitted to
decide the effect to defect on flight safety.
E. Authorized CS/ SS must report deferment required to MM and QM as per prevailing
condition during maintenance, who then will take no objection from the Operator before
releasing the Aircraft from base maintenance.
F. Any defect not rectified during maintenance shall be recorded in maintenance document
(i.e., “Feedback/ Additional Information/ Observation Report” column of respective,
approved technical log and proper entry in “Limitation” column of Aircraft release
certificate) for planning of necessary rectification action at next availability.
G. All defects found during base maintenance, which endangers the flight safety must be
rectified before releasing the aircraft for normal operation.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.15.1 Defects Reporting Procedure
A. This procedure applies for recording and rectification of defects during maintenance
including the deferred defects recorded in the technical log.
B. The aim of occurrence reporting is to identify the factors contributing to incidents, and
to make the system resistant to similar errors.
C. An occurrence reporting system shall enable and encourage free and frank reporting of
any (potentially) safety related occurrence.
D. This will be facilitated by establishment of a just culture. SNA will ensure that personnel
are not inappropriately punished for reporting with occurrence investigations.
E. The internal reporting process will be closed-loop, ensuring that actions are taken
internally to address safety hazards.
F. Feedback to reporters, both on an individual and more general basis, is important to
ensure their continued support for the scheme.
G. Defects observed during maintenance are recorded in JLB/ FRB and brought to the notice
of MM by the CS/ SS.
H. QM will raise Major Defect Report, if the defect is ‘Major’ in nature. All major defects
will be reported to DGCA.
I. Appropriate rectification action/ repair is carried out as specified in manufacturer’s
document if available.
J. In case the same is not available, the manufacturers/ vendors are approached for
necessary guidance.
K. Alternatively, if repair can be carried out by using Standard Aeronautical Practices as
given in FAA AC 43.13-1B, 2A etc., the same will be followed under DGCA intimation.
L. The certifying staff shall carry out, inspection, servicing and modifications in accordance
with manufacturers recommended procedures.
M. The certifying staff shall record defects found during inspection of aircraft on serialized
work orders.
N. All basic maintenance procedures and standard practices shall be followed for
rectification of defects.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.16 CERTIFICATE OF RELEASE TO SERVICE
A. An aircraft is not permitted to fly on completion of any maintenance including defect

rectification, without a valid CRS relating to work performed
B. A CRS shall be issued after completion of maintenance and confirming that all
maintenance tasks has been carried out properly.
C. CRS shall only be signed when the CS is satisfied with the work and it is carried out with
approved maintenance data, materials, tools and equipment are used during the work.
D. CRS shall contain the following statement for aircraft/aircraft components released in
accordance with DGCA requirements: “Certifies that the work specified, except as
otherwise specified, was carried out in accordance with CAR / PART 145 and in respect
to that work the aircraft/aircraft component is considered ready for release to service”.
E. CRS shall be issued for all maintenance performed on an aircraft. Whenever any
additional work is resulted due to routine Inspection item, the additional work is entered
in Off Job Sheet and CRS issued for the additional work.
F. All Pre-Flight check which does not include any other maintenance activity like
component change etc. does not require CRS and shall be certified in the Tech. Log page.
G. After completion of scheduled maintenance CRS shall be issued by CS/ Authorised
person.
H. The Scheduled Maintenance Check CRS shall contain full details of the work performed
or the related references to the work package
I. CRS shall be issued by only personnel authorized by the QM/ appropriate authority to
issue CRS.
J. Authorization holders when issuing a CRS, shall always sign using their full signature and
stamp their Authorization Number.
K. The certification shall be done by the Authorization holders by affixing dated sign, time
and the authorisation number for the work was performed.
L. Where an aircraft is grounded at a location other than the main base where no appropriate
CS available, the CRS shall be issued by the One-Off Authorization issued by QM.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.16.1 CRS Procedure
A. The will contain the following statement: ‘Certifies that the work specified except as
otherwise specified was carried out in accordance with CAR-145 and in respect to that
work the aircraft/aircraft component is considered ready for release to service'.
B. The CRS will relate to the task specified in the manufacturer's or operator's instruction
or aircraft maintenance program which itself may cross-refer to a manufacturer's/
operator's instruction in a maintenance manual, service bulletin etc.
C. The date such maintenance was carried out will be included when maintenance took place
relative to any life or overhaul limitation in terms of date/ flying hours/ Landings etc.,
D. When extensive maintenance has been carried out, it is acceptable for the CRS to
summarize the maintenance so long as there is a unique cross-reference to the work-pack
containing full details of maintenance carried out. Dimensional information will be
retained in the work-pack record.
E. All aircraft maintenance work shall be carried out by qualified licensed engineers /
personnel approved by an AMO.
F. If an aircraft inspection and certification is in respect of preflight carried out by a CFI/
FI / AFI continuously for 6 days, then next daily inspection shall be certified by CS/ SS.
G. The CRS after preflight check and daily check shall form part of the FRB. CRS is not
required to be issued provided no defect rectification is carried out
H. CRS shall not be issued in the case of any non-compliance, known to the approved
maintenance organization, which could seriously hazard flight safety.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.17 RECORDS PROCEDURE FOR OPERATOR
A. Organisation CAMO is retaining and maintaining all records. Original copies of all the
documents with respect to maintenance performed under organisation scope of approval
shall be handed over to CAMO as per the organisation policies.
B. All original maintenance documents will be handed over to CAMO for their further
action and necessary preservation.
C. However, organisation will also retain all such necessary maintenance records used for
completion of aircraft or component maintenance before issue of the release certificate
up to period specified in MOE.
D. Maintenance document used by contractor/ sub-contractor, as applicable, will also be
consider as part of maintenance document and should be retained up to specified period.
E. The maintenance document may be in form of paper record or computer system or any
combination of both.
F. Irrespective of the record form, records must be stored in a safe way with regard to fire,
flood, theft and unauthorized people.
G. Especially in case of computerized record, a data backup system should be in place to
protect the data.
H. Organisation shall present all completed document retained with them to DGCA
representative whenever required.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.17.1 Records for Operator
O. Organisation will ensure that the work performed on behalf of other DGCA approved
operators are properly collated, retained or delivered to operator as applicable.
P. SNA will record all details of maintenance work carried out and retain records necessary
to prove that all requirements have been met for issuance of the CRS.
Q. SNA will provide a copy of each CRS to aircraft operator, together with a copy of any
specific approved repair/ modification data used for repairs/ modifications carried out.
R. SNA will retain a copy of all detailed maintenance records and any associated
maintenance data for three years from date the work relates was released.
S. Records shall be stored in a safe way with regard to fire, flood and theft.
T. Computer backup discs, tapes etc. shall be stored in a different location from that
containing working discs in an environment that ensures they remain in good condition.
U. In case SNA approved under this CAR terminates its operation, all retained maintenance
records covering the last three years shall be distributed to the last owner or customer.
V. JLB/ FRB will be completed by operation dept. and submitted to the maintenance CAMO
for transferring the hours to log books.
W. Technical Service Cell transfer the flying hours from FRB to Airframe, Engine, Propeller
and Radio logbooks.
X. Technical Service Cell scrutinizes the log book for any required maintenance.
Y. Technical Service Cell will issue the work order if required for any maintenance.
Z. OFPL will issue CRS after maintenance and release the aircraft for flying.
AA. OFPL will maintain the store of OFS.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.18 DEFECTS/ OCCURANCE REPORTING PROCEDURE (TO DGCA/

OPERATOR/ MANUFACTURER)
A. The Objective of defect/ occurrence reporting is to assist in proper investigation for

improving the aviation safety within the organisation.
B. This is achieved when the relevant information with respect to defect/ occurrence is
properly reported, collected, analysed, stored, protected and disseminated.
C. The reporting system is developed in the organisation for prevention of accidents /
incidents and not for attributing blame or liability.
D. The organisation internal reporting system needs that entire maintenance team should
record and report all defects/ occurrences immediately to CS/ SS in charge, MM, QM.
E. It is QM and MM responsibility to collect and evaluate the report & inform operator,
DGCA, state of registry of aircraft, TC or STC holder as required.
F. Liaison with the manufacturer will be carried out by MM for all major defects/
occurrences for getting appropriate corrective action or to ensure that the published or
proposed information in maintenance data will resolve the problem effectively.
G. Information shall be collected by the responsible manager in respect of occurrence and
its nature of being internal/ serious/ reportable.
H. Feedback to designated person along with corrective action taken for all major defects /
reportable occurrences will be disseminated within engineering staff through mail.
I. Internal occurrence reporting system should be in close loop i.e. originator should get the
feedback on correction.
J. CS/ SS who identify the mistake in the task card should get feedback on correction.
K. All collected reports will be reviewed by a team (QM, MM, CS/ SS and any other
appropriate person, as required) to identify adverse trends.
L. Root cause of defects/ occurrences and necessary corrective actions in organisation’s
process, as required, will be carried out after intimation to AM.
M. All major defects will be reported by QM to DGCA office as per defined procedure on
the basis of in CAR Section 2 Series C Part 1 after receiving necessary supporting
documents from CS/ SS in charge.
N. All Technical Occurrences should be reported by CS/ SS to QM as per defined procedure
on the basis of CAR Section 5 Series C Part 1.
O. All general/ Internal Occurrences should be reported and should be evaluated by a team
as nominated by AM.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.18.1 Defects Reporting Procedure
A. Defects observed by the pilots during operation of the aircraft are recorded in the JLB /
FRB of concerned aircraft and signed with date as applicable.
B. CS/ SS attending the aircraft should rectify the defects before releasing the aircraft for
further flights.
C. Entry should be made against the rectification action taken on the appropriate column in
the JLB or FRB as applicable and append their signature with date.
D. During maintenance whether routine or non-routine, if any defect is observed by the CS/
SS the same is recorded in the off-job sheet.
E. While carrying out the rectification action for the defects mentioned above, appropriate
manufacturer’s manuals/ documents are referred.
F. In case the nature of defect is such that it is not mentioned in manufacturer’s documents
and beyond the allowable limits the issue is taken up with the manufacturer.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.18.2 Repetitive Defects Procedure
A. SNA has established an internal occurrence reporting system to enable collection and
evaluation, including assessment and extraction of occurrences to be reported.
B. This procedure will identify adverse trends, corrective actions taken or to be taken by our
organisation to address deficiencies and include evaluation of all known information.
C. If a defect recurs on the same aircraft in spite of rectification attempt, it will be declared
as repetitive defect.
D. When such an event takes place, all previously taken rectification action will be
thoroughly analyzed by MM/ QM by utilizing various manufacturer’s documents.
E. Manufacturer’s documents. like AMM, SB’s SI’s, SL’s etc. and other guidance material
like AAC etc. should be studied for identification of the defect cause.
F. Appropriate rectification action referring to the manufacturer’s manual etc. will be
carried out.
G. Any Additional inspection required or reduction in component life will be introduced if
the investigation of repetitive snags requires it.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.18.3 Incident/ Accident Reporting Procedure
A. Incident and Accident will be reported to the Airworthiness office in addition to Air
safety office immediately by quickest means.
B. The representative of Airworthiness office will be given all facilities to carryout
technical investigation in case the same is required.
C. The QM/ MM will associate with the above investigation.
D. Accidents are investigated by DGCA, as per Aircraft Rules.
E. Recommendations of the above reports are implemented and intimated to Airworthiness
Office and Air safety Office.
F. All major defects initial information will be intimated to Airworthiness Office by the
quickest means on phone / email within 24 hours of the occurrence.
G. The written information will be forwarded within three days/ 72 hours of the occurrence
of the defect giving at least the following information
1. Name of the organization / operator.
2. Aircraft type and registration number.
3. Date and place of occurrence of the defect.
4. Details of the defect(s) and the rectification action taken.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.18.4 Manufacturer Reporting Procedure
A. All the major defects will be intimated to the manufacturer as per Performa given below:
1. Name of the organization.
2. Type, Registration and serial no of the aircraft.
3. Nature of the defect and circumstances under which it was detected.
4. Description of damage to applicable part or system.
5. Aircraft and component hours /landings/cycles.
6. Whether difficulty resulted in any adverse effect on other parts of the aircraft.
7. Previous inspections or modifications, if any, of the part.
8. Apparent cause of failure, malfunction or defect.
9. Action taken or planned.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.19 RETUEN OF DEFECTIVE AIRCARFT COMPONENT TO STORE
A. A component or any item that is removed from an aircraft suspected as defective will be
issued with a ‘Unserviceable Tag’ by CS/ SS specifying a reason for the suspicion and
the part will be drained, blanked and packed as necessary.
B. This defined procedure shall be followed and used to control the return of unserviceable
components removed from aircraft to stores and ensures proper recording, identification
and segregation of such items.
C. All CS who is responsible for the respective maintenance activity are responsible for
ensuring that the unserviceable components are correctly identified prior to return to store
with the unserviceable label.
D. Store In-charge is responsible for ensuring that all unserviceable components are correctly
labeled prior to accept and segregated.
E. All unserviceable items shall be identified by the certifying personnel by completing
the Unserviceable Label/ Tag
F. The CS shall follow the procedure and fill all data in the unserviceable label and
mentioning reasons for being unserviceable.
G. CS personnel shall ensure that the removed component is cleaned and packaged in a
manner similar to serviceable components before return to stores.
H. All precautions shall be taken to handle ESDS sensitive devices to prevent from further
damages.
I. Store In-charge shall ensure that all unserviceable components label are correctly filled
prior to acceptance.
J. Store In-charge shall update the records in register/ computer system as applicable before
forwarding for dispatch.
K. If the component label requires Hours/ calendar period -complete details to be filled
before forwarding for dispatch.
L. The storage of unserviceable items waiting for shipping -instructions shall be followed as
per the recommended practices.
M. For dispatch to repair agency specific procedure shall be followed.
N. A component removed to rectify an intermittent defect and/ or suspected to be the cause
of the defect or component replaced as a precautionary measure to isolate the defect will
be placed on HOLD and kept separately in a separate rack.
O. If the component has been involved in or affected by an accident/ incident, the CS
personnel shall indicate the same in the unserviceable label
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.19.1 Defective Component Return Procedure
A. Whenever any unserviceable component is removed from aircraft and routed to store or
item drawn from stores was found unserviceable the procedure will be followed.
B. Component/ part removed from aircraft shall be provided with adequate data for
restoration to a serviceable condition.
C. The defective components will be tagged unserviceable and will be handed over to the
stores to ensure that the removed component/ part is prevented from damages.
D. The tag will contain the P/N, MSN, Description, Nature of Defect, Date of Removal,
Hours done by the removed component.
E. Before shifting, the item shall be cleared of any excess/ residual fluids. Ensure necessary
1. Blanking/ taping of the open ports.
2. Secure properly all loose wires / harness.
3. Avoid secondary damage/ contamination.
4. Use special packing cases or cartons as applicable.
F. Consideration must be given for use of protective materials like lanolin, greases, etc., to
prevent corrosion.
G. The tag will be signed by an CS/ SS/ Authorized Personnel only.
H. In case a component is replaced for snag isolation in the process of rectifying the snag
the same will be kept in quarantine store with a note ‘removed as suspected defective’.
I. If it is confirmed that the removed component is not defective the same will be routed to
bonded store after necessary certification by CS/ SS/ Authorized personnel.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.20 DEFECTIVE COMPONENTS PROCEDURE
A. Store In-charge in consultation with MM is responsible for dispatching any component

from store to outside agencies.
B. On receive any component store incoming process should be followed and intimation
must be given to MM regarding the unserviceable cum repairable component.
C. Necessary additional instruction if any shall be generated for further action by MM to
the store in charge.
D. Locate the part after receiving shipping instruction/ Repair order and match the
component details with such order/ instruction.
E. Store in-charge should re-confirm component history mentioned in associated attached
record, in terms of Hours/ Cycle/ Landing/ overhaul as required prior to dispatch.
F. To avoid any damage in transit the Store In-charge must correctly pack the component
after ensuring necessary draining or blanking as required.
G. Classify the component category with respect to Dangerous good/ Hazardous Good/
ESDS components and comply with associated requirements as required.
H. Ensure that the shipping address of the contracted/ subcontracted organisation is correct.
In case of doubt, Store In-charge may confirm the address telephonically.
I. Print two copy of dispatch letter. One for sending with the component and the other for
preserving in office record.
J. Keep the packed component along with two copies of dispatch letter and other associated
documents at specified location identified for placing component.
K. While handing over component for dispatch, signature of the responsible person receiving
the part form store must be obtained on dispatch letter which will be kept for office record.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.20.1 Defective Components Dispatch Procedure
A. To ensure components sent for out of house repair or overhaul are properly packed and
sent to appropriate repair agency together with associated documentation.
B. Defective components are sent to approve organization for repairs/ bench check/
overhaul.
C. The affected unserviceable item shall be dispatched to the concerned agency after
ensuring.
1. Proper documentation for the component;
2. Label attached with the reason for defect;
3. All residual fluids are drained.
4. All open ports/ plumbing blanked.
5. All loose wires/ harnesses properly secured.
D. If the component requires certain modification to be embodied then the same shall be
reflected on the repair order.
E. It shall be ensured that the item is properly packed and associated document is raised
prior to dispatch.
F. While receiving the component after repair, it will be ensured that required certificate /
documents accompany the component.
G. In some cases the defective component is exchanged for a serviceable component.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.21 COMPUTER MAINTENANCE RECORDS PROCEDURE
A. It is responsibility of MM to ensure maintenance data at all organisation facilities is up

to date. For this he will track revision record of all applicable publication of Aircraft and
associated component and will demand same from the operator.
B. For publication with respect to tools owned by SNA, MM will ensure that the latest
literature is made available for updating his record and necessary distribution within
organisation personnel.
C. In case of some special tools provided by operator, MM, CS/ SS and Store in-charge shall
jointly ensure that respective manuals also accompany with the tool.
D. On the basis of work order CAMO will generally specify (if available) the amendment
status of the maintenance data to be used for reference of maintenance team.
E. Moreover, procedures sheet/ inspection schedule developed by CAMO will contain
reference of the task contained in such maintenance data along with revision status.
F. For information of engineering staff, amendments in maintenance data or other necessary
information received from OEM/ DGCA including changes in company policies,
procedures, structure etc., emails will be sent CS/SS under supervision of MM.
G. It is responsibility of the CS/ SS/ individual personnel to keep updated whenever such
mails are received.
H. Soft copy of Maintenance data is in form of PDF file or OEM’s software so alterations to
such data available at maintenance facilities are not at all possible.
I. SNA will use computer system for maintenance related activities in all departments
within the organisation.
J. Polices for controlling these computer bases maintenance record is established in the
organisation for security, preservation and unauthorized alternation.
K. Computer system will be used to control maintenance and/ or record details of
maintenance work carried out.
L. All maintenance staff while performing maintenance should ensure that latest
maintenance is referred and used.
M. List of Maintenance related data held computer system are:
1. Maintenance data for aircraft/component /tools etc.
2. Completed documents i.r.t. aircraft /component will be scanned after completion
3. Excel files for controlling &monitoring of various information with respect to
work undertaken by quality/ maintenance/ store/ any other department;
4. Correspondence letter to /contractors/sub-contractors/DGCA etc.
5. Work orders/ Quotes for supplier
6. Stock Control/ Tooling/ /Procurement etc.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
2.22 CONTROL OF MAN HOUR PLANNING
A. Man-hour Planning is a comprehensive understanding of the regulatory environment

together with an in depth understanding of the organisation processes and procedures.
B. Scheduling work should be done to ensure that it is not adversely interfere with other
work as concerns of necessary personnel, tools, equipment, material, data and facilities.
C. During maintenance work, organizing maintenance teams and shifts and provide all
necessary support to ensure the completion of maintenance without undue time pressure.
D. The man hour planning should be done as per the plan aircraft maintenance work on the
basis of:
1. Estimated man hours required;
2. Man-hour available actually;
3. Volume of Maintenance Task to be performed;
4. Hangar available occupancy and space required;
5. Expertise available for special tasks;
6. Teams required for specific tasks;
7. Facility requirements for specific tasks;
8. Facility not in control of the organisation;
9. Limitations of Human factors and Performance;
10. Environment, regional and local factors;
11. Any other factor affecting work;
E. MM/ Planner will gather the estimated man hours for the task/ inspection schedule from
the engineers as per their experiences, from Maintenance Planning.
F. Slotting of aircraft in hangar for any planned maintenance or unplanned maintenance due
to grounding should be in such a fashion that other scheduled ongoing maintenance
should not be affected in any way.
G. A prior man power planning should be carried out and executed for any expansion or
additional work.
H. It is a good maintenance practice to follow the man power requirement as recommended
by the manufacturer of the aircraft.
I. If such a recommendation is not available, then MM along with CS/ SS will decide the
man power requirement for the task and maintenance to be performed.
J. The estimated man hours required will consider the efficiency factor which can be
decided by MM/ Planner who will revise it based on planned and consumed hours.
K. The standard man hours required for compliance of SB/Modification are provided by
manufacturer in the document.
L. However, man-hours required on positioning of aircraft, access panel opening/closing
etc. may not be considered in the document. The same has to be taken into consideration.
M. MM will report to QM/ AM if there is any significant shortfall. MM in consultation with
QM will review the report and will forward such report with his remarks to AM, when
any significant deviation from the maintenance man-hour plan in a month (i.e., more than
a 25% shortfall in available man-hours during a calendar month) is noted.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.22.1 Man Hour Review Procedure
A. Under CAR-145 approval, SNA will ensure that at least half the staff that performs
maintenance in each section are permanent employees to ensure organizational stability.
B. Contract staff, as being part/ full time are aware and subject to compliance with the
organization’s procedures specified in the MOE relevant to duties.
C. Man – hour planning review will be carried out by our production planning planner and
the MM of the organization.
D. The maintenance man - hour planning is considered for any maintenance carried out on
aircraft/ aircraft components contracted from outside.
E. The maintenance man-hour plan is related to anticipated maintenance work load except
that when our organization cannot predict such workload, due to short term nature of its
contracts, when such plan is based upon the minimum maintenance workload needed for
commercial viability.
F. Maintenance workload includes all necessary work such as, but not limited to, planning,
maintenance record checks, production of worksheets/cards in paper or electronic form,
accomplishment of maintenance, inspection and the completion of maintenance records.
G. For maintenance of aircraft, sufficiency of hangar space to carry out planned maintenance
are provided and demonstrated by the preparation of a projected aircraft hangar visit plan
relative to the maintenance programme.
H. Quality monitoring compliance man hours are sufficient to meet requirement of CAR-
145.A.65(c) which means taking account of relevant AMC 145.A.65(c) sub-paragraphs.
I. Where quality-monitoring staff performs other functions, the time allocated to such
functions is considered in determining quality monitoring staff numbers.
J. The maintenance man-hour plan will be reviewed at least every 3 months and updated
when necessary.
K. Significant deviation from the maintenance man-hour plan will be reported through the
MM to the QM and AM for review.
L. Significant deviation means more than 25% shortfall in available man hours during a
calendar month for any one of the function specified in CAR-145.A.30(d).
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.22.2 Man Hour Planning Procedure
A. The maintenance man hour plan should be reviewed at least every 3 months and updated
as and when necessary.
B. Significant deviation from the maintenance man hour plan should be reported to the
Accountable Manager.
C. To ensure that sufficient staff are available to plan, perform, supervise, inspect and
quality monitor the intended maintenance activity and address the issue when the staff
availability is less than the planned staff level.
D. The maintenance man hour plan should relate to the anticipated maintenance work load.
E. Maintenance work load includes all necessary work such as, but not limited to,
planning, maintenance record check, production of work sheet/ card, accomplishment
or maintenance, inspection and the completion of maintenance records.
F. For base maintenance, the maintenance man hour planned should relate to aircraft hangar
visit plan.
G. For component maintenance, maintenance man hour plan relates to aircraft component
planned maintenance.
H. SNA will employ such staff out of which at least half the staff that performs maintenance
should be permanent employees to ensure organization stability.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.23 CRITICAL TASK CONTROL
A. Maintenance procedures which are critical in nature, that could endanger safety of aircraft
will be identified to minimize risk of errors occurring/ Repeating in aircraft/ component.
B. To avoid improper maintenance on similar or dual systems which affect airworthiness of
aircraft shall be planned in such a way that same personnel are not carrying out such tasks
during a single maintenance visit.
C. Critical maintenance task provided by CAMO will be complied on aircraft. Organisation
AMO does not maintain a list of critical tasks on its own.
D. MM is responsible to establish a system of identifying critical tasks in association with
CAMO for the final work package.
E. CS/ SS is responsible to give the required attentions which are declared as critical task.
F. A single person shall not perform any identical maintenance work on the similar critical
systems during single maintenance visit on the same aircraft.
G. Identical maintenance is defined as same task (repair, replacement, disassembly,
reassembly, post installation inspection) being performed on more than one or similar
systems.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.23.1 Critical Tasks Control Procedures
A. The following maintenance work tasks are considered to be critical and should be
primarily be reviewed to assess their impact on safety:
1. Installation of aircraft engines and propellers.
2. Installation, rigging and adjustment of flight controls
3. Installation, rigging and adjustment of engine controls.
4. Rigging of components such as engines, propellers etc.
B. The following data sources may be used to identify Critical Maintenance Task:
1. Information from the design approval holder;
2. Accident reports;
3. Occurrence reporting;
4. Flight data analysis;
5. Results of audits;
6. Normal operations monitoring schemes;
7. Investigation and follow-up of incidents;
8. Feedback from training.
C. To minimize the risk of multiple error and capture error in critical system, procedure
is be established to ensure that no person be required to carry out and inspect in relation
to a maintenance task involving some element if disassembly/ reassembly of several
aircraft component of the same type fitted to more than one system on the same aircraft
during a particular maintenance task.
1. Removal of multiple engine oil filters.
2. Replacement of EDP on more than one engine
D. If identical maintenance actions cannot be avoided then one of the following shall be
considered to avoid human errors:
1. Do identical maintenance at different maintenance visit.
2. Different CS/ SS or technicians carry out maintenance on the similar system
E. Critical Maintenance task shall be reflected in Maintenance procedure sheet also.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.23.2 Independent/ Duplicate Inspection Procedure
A. Critical tasks may be identified in different phases of maintenance and require

independent inspections.
B. The organisation is committed to follow the procedure as a general guidance and advice
on Independent Inspections of vital point/ control systems, the failure of which could
affect the safety of the aircraft.
C. CS is responsible to raise requirements for Independent Inspections as work progresses if
not identified in the Task Card.
D. If a flight or engine control system is expected to be disturbed during the course of
scheduled maintenance, the MM shall ensure that all cards requiring control disturbance
will carry a reference to the requirement for independent inspections.
E. The pre-identification does not however remove the responsibility of the CS to raise
requirements for independent Inspections as work progresses.
F. If as a result of a defect, a control system has to be disturbed, the CS handling the defect
must also make an entry on routine work card to effect that an Independent Inspection is
required.
G. Independent inspection task shall include correct assembly, freedom and sense of
movement, proper safeties and proper interlink with related control system, including
those attachments and linkages, which support the control surfaces and those operate
indication/ warning system.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24 REFERENCE TO SPECIFIC MAINTENANCE PROCDURES
A. The specific maintenance procedures are provided for guidance only. For correct and up-
to-date information, the relevant Maintenance Manual chapters are to be referred.
B. All precautions, Warning, Caution and Note as given in the Maintenance Manual are to
be strictly adhered while carrying out specific maintenance procedures as given their in.
C. To ensure that the maintenance personnel responsible to carry out work are conversant
with relevant procedure and are adequately trained.
1. Engine Ground Run Procedure
2. Aircraft Taxying Procedure
3. Aircraft Towing Procedure
4. Aircraft Parking/ Mooring Procedure
5. Aircraft Refueling Procedure
6. Aircraft Marshalling Procedure
7. Aircraft Erection Procedure
8. Aircraft Jacking Procedure
9. Aircraft Weighing Procedure
10. Compass Swinging Procedure
11. ESDS Handling Procedure
12. Part Fabrication Procedure
13. Part Cannibalising Procedure
14. Occasional Maintenance Procedure
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.1 Engine Ground Run Procedure
A. The Engine ground run procedure is to be carried out in accordance with instructions
given in specific aircraft maintenance manual/ POH.
B. The procedure is for guidance; ascertain proper functioning of the engine, engine
instrumentation system and the safety of personnel performing the engine ground run.
C. Generally, engine ground run will be performed by the Pilot/ CS/ SS/ authorised person
for the type of aircraft as per the current Flight Manual/ Maintenance Manual.
D. Engine ground run shall be carried out as per aircraft maintenance manual for the
maintenance purpose.
E. However, for engine ground run following general guidelines and precautions shall be
taken.
1. Cordoning of danger area.
2. Establish communication with ground personnel.
3. Placing of chocks.
4. Parking brakes on as per manufacturer’s instructions.
F. The CS/ SS/ Authorised personnel carrying out engine ground run shall be in charge
during the ground run and shall ensure the following:
1. The person is fully conversant with the aircraft type, and engines.
2. Adequate flight deck discipline to be maintained.
3. All documents necessary for the run are on board.
4. High power ground run shall be carried out only in the approved ground run bays.
However idle run may be carried out on the tarmac for short period.
5. ATC should be informed (if required)
6. Ensure that there is sufficient Engine oil and fuel in the tanks;
7. Mandatory one ground person to handle external fire extinguisher;
8. Necessary permission obtained for the same from ATC if required).
9. The completed run up sheets will form a part of check package for major checks
and inspection schedules for line checks.
10. A clear and safe braking distance shall be maintained in front of aircraft during
ground run.
11. Engine ground run up sheet to be used for recording values during engine run.
G. No person will carry out the unauthorised attempt to ground run of engine;
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.2 Aircraft Taxing Procedure
A. Aircraft will normally be towed for positioning at another location for maintenance or
parking for departure.
B. However, certain circumstances may rise when aircraft has to be taxied. For taxing the
aircraft, the person should be aware of the aircraft type.
C. Taxiing will be carried out by type rated pilot/ authorised personnel as per procedure laid
down in AMM.
D. The individuals authorised to taxy the aircraft shall intimate promptly to owner/ operator
of the aircraft, any damage caused to the aircraft during taxying operations.
E. Person authorised to taxing the aircraft is to ensure that sufficient and adequate ground
clearance for taxiing the aircraft.
F. The aircraft will be taxied under the following circumstances.
1. For engine power run.
2. For DR and RR Compass Swinging.
3. Repositioning the aircraft to another parking bay.
4. To check the taxi mechanism after component replacement.
5. To check brake system after snag rectification
G. Only personnel holding valid taxi approval/ training shall taxi the aircraft. The person
authorised to carry out taxing should
1. Communication between ground and cockpit shall be established for clearance and
starting.
2. Two-way communication with ATC/ apron control shall be established and
continuously monitored.
3. During taxing all precaution as per the relevant AMM/ checklist shall be followed.
4. Ensure aircraft loading is proper as per the AFM / POH in case the aircraft is taxied
in abnormal configurations.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.3 Aircraft Towing Procedure
A. Aircraft towing is defined as movement of an aircraft on other that its own power source.
B. Towing the aircraft can be hazardous operation causing damage to the aircraft and injury
to the personnel, if done carelessly and recklessly.
C. Aircraft ground handling personnel should be thoroughly familiar with all procedures
pertaining to aircraft type being towed.
D. The procedure for towing of aircraft differs from aircraft to aircraft being towed.
However, for specific towing procedure, instructions given in AMM will be followed.
E. Presently organisation is not using power towing of the aircraft. A manual towing with tow
bar is used for the type of the aircraft managed by the organisation.
F. The towing procedure must be read in conjunction with the applicable aircraft
maintenance manual.
G. The towing operation will be performed by a team consisting suitable qualified person,
person required for observing the clearance on left, right and tail tips and under
supervision of authorised person.
H. The aircraft will be towed under the following circumstances:
1. To reposition the aircraft from one parking bay to another or to hangar.
2. To position the aircraft from runway/ taxi way to the tarmac in case of snag/ tire
burst/ emergency situation in which the aircraft cannot move on its own power.
3. To position the aircraft from hangar to tarmac.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.3.1 Towing Starting Procedure
A. Ensure sufficient clearance from other aircraft equipment and personnel.

B. Always move the aircraft (forward or rearward) before initiating a turn.
C. Tow slowly to reduce shock loading on tow bar and shear pin.
D. Extreme caution should be exercised while towing on a sloping taxiway.
E. Towing load angle limitations specified in AMM should not be exceeded.
F. Chocks shall be installed after completion of towing.
B.2.24.3.2 Towing Precautions
A. All safety precautions and procedures should be is clearly conveyed to the team before
such operation takes place.
B. The towing team leader/ authorised person will ensure that all safety precautions and
procedures as stated in the applicable aircraft maintenance manual are observed
C. Team leader/ authorised person must
D. However, guidance to be followed for towing of aircraft as mentioned below:
1. Use proper type of towing bar for particular type of aircraft.
2. Ensure correct and serviceable equipment is used for towing.
3. Attach the tow bar at the recommended position.
4. Tow speed should not exceed walking speed of the team members.
5. Prior to towing, check all tires for proper inflation;
6. To avoid possible personal injury and to the aircraft during towing;
7. No tool, GSE, ladders within the reach of the aircraft;
8. All entry door is closed before commencing towing;
9. Position the aircraft with the parking brakes released;
10. Be sure no one permitted to walk between aircraft nose and tow bar;
11. Chock aircraft before disconnecting the tow bar;
B.2.24.3.3 Towing Completion Procedure
A. Chock the nose and main wheels.

B. Tow bars shall be disconnected from the aircraft.
C. Tow bars shall be pulled away from the aircraft and taken away
D. For departure remove all chocks and move to LH side of aircraft in view of flight deck.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.4 Aircraft Parking/ Mooring Procedure
A. The parking and mooring of aircraft are to be carried out in accordance with the AMM
instructions of the type aircraft for high wind, icing conditions, prolonged parking, etc.
B. The parking of aircraft, being a critical operation, has to be carried out under the
supervision of an appropriately CS/ SS personnel.
C. Responsible to ensure all parking & mooring procedures are compiled before taking the
aircraft into the hangar.
D. Aircraft parking/ mooring procedures vary as per aircraft type. Aircraft may park for
normal term, short term and long term from few minutes to many months.
E. The maintenance manual provides detailed aircraft parking procedures and instructions.
However, as a guideline to be observed for aircraft parking/ mooring as follows:
1. Aircraft going to be parked longer than seven days, a set of procedures must be
followed to protect deterioration of structure, engine and system;
2. The first thing that goes into parking an airplane long-term is the weather;
3. Normal parking constitutes a few hours or overnight to a few days;
4. Normal parking is in immediate ready-to-fly condition and may require small
servicing tasks (refuelling)
5. Active/ short term parking usually ranges from few days to several weeks with
minimal work involved (safety-pins, covers and plugs etc);
6. Return to flight could be done on a short notice for short term parking;
7. Prolong/ long term parking usually range from few weeks to several month; with
minimal work involved (safety-pins, covers and plugs etc);
8. Return to flight on short notice for long term parking is not possible
9. Do not apply parking brake during low temperature as moisture may cause the
brakes to freeze or when they are hot from severe use;
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.4.1 Pre-Parking and Mooring Procedure
A. Ensure Battery Power is OFF and control lock ON.

B. Ensure cockpit windows and door are closed.
C. Install cover and blanking for air inlet, pitot tube and other as required;
D. Install the pitot and static port blanks.
E. Install lock pins on Landing gears (If applicable).
F. External cleaning of aircraft and water wash of engine (if required)
G. All defects shall be referred from Technical log/ JLB.
H. Put Chock forward and aft of the wheels;
I. Carry out external inspection of aircraft to ascertain the condition.
J. Any additional damages are noticed report shall be raised to MM.
K. Tie down the aircraft at mooring eyes with sufficient slack;
1. If aircraft parked in the open, separate the aircraft from all others aircraft.
2. Ensure trim tabs in neutral position and wing flaps in UP position;
3. Extreme precautions have to be observed for aircraft to be parked in high wind and
extreme weather;
B.2.24.4.2 Post-Parking and Mooring Procedure
A. Visually check all the panels are closed and secured.

B. Remove all the protective covers from pitot static ports and control locking devices
C. Close all the engine cowls.
D. Restore any other loose items removed from aircraft during pre-parking and mooring.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.5 Aircraft Refueling Procedure
A. Refuelling of aircraft is to be carried out at with observing standard precautions and

procedures as per the AMM.
B. Aircraft has to be refuelled with proper grade of fuel and with all safety and quality
procedures and instructions given in AMM.
C. CS is responsible for proper fuelling of aircraft as and when required.
B.2.24.5.1 Aircraft Refueling Process
A. Fuelling operation shall not to be started until clearance is given by person in charge.
B. Aircraft and fuelling funnel must be grounded/ bonded in accordance with the procedures
before commencing fuelling to the aircraft.
C. Check fuel sample in a glass bottle for clear, unclouded colourless clean liquid free of
discoloration, sediments, contaminants, globules of water etc;
D. Check for suspended water with aquadisc capsules/ paste as applicable;
E. The grounding/ bonding cables must remain in place during the entire fuelling operation
and shall be removed last at the end of fuelling operation.
F. In the event of rain, fuelling operations shall not be carried out.
G. 'NO SMOKING' notice shall be prominently displayed at the fueling zone;
H. Ensure that adequate fire extinguishers are positioned
I. Do not fuel during electrical storm.
J. During night fuelling provide adequate lighting to assure proper servicing. Lights used
during fuelling operations must be explosion-proof
K. When refuelling with barrelled (AV Gas) fuel, use Chamois leather with funnel.
L. Always connect bonding cable with funnel, refuelling can and aircraft structure before
commencing the refuelling.
M. Smoking, flames or photoflash equipment shall not be permitted within 50 feet (15 meter)
of the airplane when fuelling is in progress
N. Movement of equipment that may cause a spark is prohibited in fuelling area.
O. Do not connect or disconnect electrical circuit connections in area of wing or engine pod
being refuelled.
P. Do not operate aircraft weather radar systems, radio equipment, ignition switches,
aircraft external lighting or strobe lights during refuelling.
Q. Keeping a watch on the fuel overflow from vents, leaks from drain/ filler caps, and
siphoning of fuels or leaks from any other locations.
R. At times siphoning or leaks may require rectification before continuing refuelling;
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B. 2.24.6 Aircraft Marshalling Procedure
A. Aircraft marshalling is visual signaling between ground personnel and pilots in an airport,
aircraft carrier or helipad. Marshalling is one-on-one visual communication and a part of
Aircraft Ground Handling.
B. MM is responsible to get trained and approved personnel required for marshalling. MM
is also responsible to assign approved person for marshalling
C. Marshalling shall be carried out only by trained personnel. Marshalling person shall
ensure the following
1. Inspect the bay for debris such a pebble, small screws, locking wire, trash that are
a potential FOD hazard and shall remove such debris.
2. Shall take note of aircraft or equipment in the adjacent bay and ensure that there is
adequate clear path for the aircraft movement.
3. Make sure NO ground equipment is brought close to the aircrafts path.
4. Shall wear a high visibility, reflective Marshalling vest/ jacket.
5. Serviceability of marshalling wand. Both wands must be of the same color
D. The marshaller shall signal facing the aircraft while standing on the Left side of aircraft,
where best seen by the pilot.
E. Judge the speed at which the aircraft approaches and regulate the speed by slowing arm
movements.
F. Establish a/c on the centre line much before the stopping point.
G. DO NOT move backwards as the a/c approaches.
H. Place chocks (after engine shutdown), signal to PIC that chocks are in place.
I. DO NOT walk away till pilot acknowledges with “chocks inserted” signal.
J. Do not permit any personnel/ground equipment to approach the aircraft till the Anti
Collision light has been switched OFF.
K. DO NOT remove chocks until instructed by cockpit crew.
L. DO NOT disconnect ground equipment until instructed by the cockpit crew.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.7 Aircraft Erection Procedure
A. Situation arises where aircraft is made available in dismantle condition and in such case
an erection of aircraft is made within the organisation facility with appropriate available
authorised person.
B. All procedures and cautions are observed as per AMM. When such a case arises.
C. MM is responsible to get trained and approved personnel required for erection of the
aircraft and also responsible to assign authorised person for aircraft erecting.
D. Erecting of the aircraft shall be carried out only by authorised personnel.
E. Erection to be made with specific support and procedures for aircraft type;
F. Erection to be made in phase and section wise for ease supervision;
G. Specific support and procedures as per maintenance data to be used for aircraft type.
H. Aircraft fuselage must be supported by on belly jacks or base stand;
I. During the above phase of erection, it must be ensured that fuselage must be held by at
least two people from either side to avoid fuselage side fall;
J. If wings placed on wing support during fuselage - wing attachment, ensure enough
people to support the wing to avoid accidental fall;
K. If only one side of wing is attached, wing must be supported by a wing support so that
aircraft does not fall on attached wing side
L. The wing support and fuselage support used for the erecting should have sufficient
height, strength and cushion to avoid the damage and task ease;
M. No authorised personnel should be allowed during erection of aircraft;
N. Aircraft sections must be secure by means of strap or rope to avoid falling during erection
process;
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.8 Aircraft Jacking Procedure
A. The aircraft jacking procedure guideline to be followed when raising and lowering
aircraft on jacks to preclude accidental damage.
B. Not-withstanding type of maintenance which requires jacking of aircraft, it is imperative
that jacking on all occasions is carried out as per AMM.
C. Jacking of aircraft in maintenance is required for various reasons, not limited to weighing
of aircraft by use of load cells or may be required for landing gear retraction check etc.
D. MM is responsible to nominate the person who is responsible to jacking process
E. Complete Jacking aircraft shall be carried out only inside the hanger.
F. MM shall nominate a person who shall be responsible for the complete jacking operation.
G. Good communication shall be established with the members of the jacking operation
H. All caution and procedure stipulated for the jacking of the aircraft to be followed.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.8.1 Jacking Precautions
B. Jacking of Aircraft should be carried out in accordance with the procedures detailed in
the respective maintenance manual. However, following are the general guidelines:
1. Ensure ground lock pins are installed.
2. Ensure the serviceability of the jacks and validity of calibration.
3. Ensure jacking point load limitations specified in AMM are not exceeded.
4. Ensure wind speed restrictions are adhered to.
5. Ensure Jacking is done on a level ground.
6. Keep the aircraft with release parking brakes.
7. Ensure personnel operating the jacks are conversant with the jacking procedure.
8. Restrict personnel/ movement inside the Aircraft.
B.2.24.8.2 Jacking –Up Preparation
A. The aircraft shall be prepared according to the relevant AMM for jacking up.
B. Serviceability of Jacking equipment shall be checked.
C. All relevant safety precautions are in place, including check of the wheel brake status
D. Complete jacking shall not be carried out in open and during single point jacking in open
place wind speed limitation shall be observed.
E. Ensure aircraft CG, weight and its distributions are correct for jacking operation.
F. Ensure the aircraft clear of any obstruction for jacking up operation.
G. Briefing shall be given to all staff involved in jack up operation.
H. Person in charge shall position such that complete jacking operation should be observed
and controlled.
B.2.24.8.3 Jacking –Down Preparation
A. The aircraft shall be prepared according to the relevant AMM for lowering.
B. Ensure the weight distribution is safe for lowering.
C. All equipment not required for lowering process shall be removed from aircraft profile.
D. Ensure all safety precautions are in place.
E. Briefing shall be given to all the persons involved in the jack operation.
F. Person in charge shall position such that complete lowering operation should be observed
and controlled.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.9 Aircraft Weighing Procedure
A. Not-withstanding type of aircraft requiring weighing, it is imperative that weighing is to

be carried out as per AMM.Every aircraft shall be weighed before initial C of A.
B. In case a new aircraft is imported from outside the country, weight schedules issued by
manufacturer or previous operator weight schedule based on manufacturer's certificated
weight and balance documents would be acceptable.
B.2.24.9.1 Aircraft Weighing Condition
A. There are conditions and situations which requires reweighing of aircraft.

B. However, a general condition requiring reweighing of aircraft is as follows:
1. Aircraft weighing less than 2000 kg. need not be reweighed on routine basis or;
2. Aircraft weighing more than 2000 kg. be re-weighed every five years or;
3. Reweighing required if aircraft has undergone major repair, or major alteration or;
4. Major change in interior arrangement affecting weight and balance require the
reweighing of the aircraft;
5. As and when required by the DGCA;
B.2.24.9.2 Aircraft Weighing Process
A. Reweighing of the aircraft is to be carried out as per AMM.

B. However, as a general procedure and precautions has to be measured as follows:
1. Aircraft should be weighed in no wind condition.
2. Aircraft should be weighed in hangar preferably with hangar doors closed if high
wind condition exists;
3. Ensure the aircraft is levelled for the weighing;
4. Carry out inventory of the items as per the checklist that should be on board the
aircraft during weighing;
5. All maintenance equipment and tools should be removed from the aircraft;
6. Seat and emergency equipment as per configuration to be positioned;
7. All safety precautions given in AMM to be followed;
8. Aircraft should be complete de-fueling of fuel tanks of the aircraft.
9. All fluids like engine oil, hydraulic fluid, must be filled to capacity;
10. Aircraft flight controls be in neutral position, and doors are closed;
11. Ensure the weighing equipment is serviceable and calibrated;
C. On completion of the weight schedule and certification has to be made by the authorised
person and same has to be submitted to O/o DGCA for the approval.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.9.3 Weight Schedule Content
A. After the aircraft has been weighed as per the requirement, the authorised person shall
prepare the weight Schedule for the aircraft.
B. The Weight Schedule shall contain at least the following information:
1. Type of Aircraft.
2. Aircraft Registration Marking and Serial No. of Aircraft.
3. Empty weight including weight of unusable quantity of fuel and oil (kg.).
4. Item wise Weight and details of removable equipment (kg.) (Including wireless
equipment).
5. Maximum fuel capacity (Usable) in liters and kg.
6. Maximum oil capacity (Usable) in liters and kg.
7. Maximum commercial weight with fuel and oil tanks full.
8. MTOW (as per Certificate of Airworthiness/ Flight Manual) (kg.).
9. Empty Weight Centre of Gravity.
10. Centre of Gravity Range and Datum.
11. Maximum Number of Passengers.
12. Name and Signature of Authorised/ Approved person.
13. Date of Weighment.
14. Next due date of weighment (If Applicable)
B.2.24.9.4 Weight Schedule Certification
A. After satisfactory preparation of weight schedule the same shall be submitted to O/o
DGCA for the approval.
B. A copy of approved weight schedule shall be displayed in the aircraft and also affixed in
the respective airframe logbook.
C. The display of approved weight schedule should be at a prominent visible place in the
cockpit.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.10 Aircraft Compass Swinging Procedure
A. Not-withstanding type of aircraft requiring compass swinging, it is imperative that

compass swinging is to be carried out as per AMM.
B. There are situations which may require the compass swinging to be carried out.
B.2.24.10.1 Compass Swinging Condition
A. Compass swinging is to be done under the following conditions:

1. At the time of initial installation of a compass;
2. After major repair of the aircraft, replacement of an engine;
3. After installation/ removal/ replacement of any magnetic material in the vicinity of
the compass;
4. After installation of a new electrical system or major modification of the existing
electrical system in the vicinity of compass;
5. Whenever a direct reading compass or a magnetic sensing element is changed or
relocated;
6. Whenever the correct functioning of a compass is in doubt;
7. Whenever excessive deviations have been found in flight observations;
8. After an aircraft has passed through an electrical storm;
9. Whenever aircraft subjected to a serve shock as in the case of a heavy landing.
10. At periods as specified by the manufacturer;
B.2.24.10.2 Compass Swinging Method
A. Compass swinging is to be carried out as per maintenance manual and followed

accordingly.
B. However, a general procedure and technique has to be measured as follows:
1. Compass swinging to be carried out with all equipment on board and engine ground
run.
2. Compass swinging is carried out with all the equipment on board which is normally
carried on board for flight.
3. Compass swinging be carried out with all electrical, Radio communication and
navigation equipment, stand by compass lighting ON.
4. Compass adjustments are done using non-magnetic tools;
5. Compass swinging be carried out by an appropriately authorised person;
C. After every compass swinging, a correction card is to be made for permissible deviation.
D. The correction card shall carry serial number of compass, signature, authorisation
number and date along with aircraft identification detail.
E. A correction card has to be displayed at appropriate place near compass in the aircraft.
F. An appropriate Log Book entry will be made in the Log Book.
G. The records of compass swinging are to be filed and maintained after swing. In case of
any doubt, this is required to cross check on the correction card in the aircraft.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.11 ESDS Handling Procedure
A. Some of the electronic components/semiconductor devices installed on modern aircraft

are highly sensitive and prone to damages due to discharge of static electricity.
B. These Affixing special label on such extremely sensitive components/ devices identifies
such devices as ELECTROSTATIC DISCHARGE SENSITIVE (ESDS) DEVICES.
C. A special care has to be taken while transporting, handling, storage and use of such ESD
devices.
B.2.24.11.1 ESDS Installing/ Removing Procedure
A. Electrical power sources must be removed.

B. Wear a wrist strap around the bare wrist.
D. Connect to ground by means of a wire and plug.
E. If an ESDS sub-assembly is removed from aircraft, its connecting pins/ leads must be
shorted together by means of wires, shorting clips, metal foil or a conductive foam.
F. Printed circuit board connections must also be shorted as above to keep all components
at the same voltage potential.
G. Top level assemblies or equipment that are fully assembled with all covers are not
normally considered electrostatic sensitive.
H. However, connectors of such ESDS units should be properly blanked with antistatic
blanks, packed in protective antistatic packing material (pink poly) and transported.
I. The removed ESD unit should be placed in a special container to protect from static
electricity. A semi-conductive bag is often used for this purpose.
J. The blanking, packing and containers of serviceable ESDS equipment/Line replaceable
units (LRUs) should be used for unserviceable components removed from aircraft.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.11.2 ESDS General Procedure
A. Personnel working on ESDS should avoid wearing nylon or synthetic fabric dress.
B. Personnel should ensure that body is grounded before commencing any work on ESDS.
C. Proper safety techniques as recommended by the vendors should be strictly followed
while testing the units with ESDS devices under power.
D. The effectiveness of an electrostatic free workstation should be periodically checked
using electrostatic detecting meter.
E. Periodic checking of ground connection, cords, limiting resistors, work mats to be carried
out preferably once in six months.
F. Wrist strap integrity may be measured with wrist strap tester or standard ohmmeter,
which should be between 2,50,000 Ohms to 1.5 meg. Ohms.
G. For conductive work surface measured value should be less than 1000 meg. Ohms.
G. For conductive floor and anti-static work surface, the measured value should be less than
one TeraOhms.
H. Following word should be displayed in the workstation in capital letters:
'CAUTION: REMOVE ESDS DEVICES FROM AREA BEFORE USING THE
MEGOMMETER.
B.2.24.11.3 ESDS Storage Procedure
A. Electro static devices must never be stored alongside non-electrostatic devices.

B. ESDS components must be packed in conductive material, which will ensure that the
entire package is maintained at the same potential.
C. The metal storage racks/ cupboards should be grounded.
D. A conductive mat should be provided on metal racks for storing ESDS devices.
E. All packages containing components coming into bonded stores should be checked for
presence of ESDS by reference to external markings and numbers.
F. Any package containing ESDS but not properly marked should be labelled accordingly
and should be handled and stored as mentioned above.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.12 Part Fabrication Procedure
A. Organisation will only use parts supplied by approved suppliers and will not fabricate
any part under its scope of approval.
B. However, situation may arise fabrication of such tool/ part/ test apparatus/ GSEs required
any process, heat treatment etc., the same shall be carried out by the competent personnel/
agency under recommended environment.
C. Fabrication of parts is permitted only to the extent mentioned in the AMM.
D. When an alternate tool/ part/ test apparatus/ GSEs is required to be locally fabricated, the
same shall be fabricated, inspected assembled and tested as per the procedure.
E. All necessary data to fabricate part shall be taken from approved and appropriate source,
e.g. maintenance manual/ tool catalogue/ IPC etc. or manufacturer recommendation.
F. Data used for fabrication of the tool/ part/ test apparatus/ GSEs shall include all the
relevant details such as; part numbering, dimensions, materials, processes, and any
special inspection requirement.
G. All the above fabricated tool/ part/ test apparatus/ GSEs should be i.a.w. data provided
in overhaul or repair manuals/ maintenance manual/ tool catalogue/ IPC/ modification
schemes/and SB/ drawings or otherwise approved by DGCA.
H. Where a TC-holder or an approved production organization is prepared to make available
complete data, which is not referred to in aircraft manuals or SB but provides
manufacturing drawings for items specified in parts lists, fabrication of these items can
be carried out with agreement to DGCA.
I. A written permission shall be sought from the QM, after fulfilling all the above stated
requirements and same be dully forwarded by MM.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.13 Part Cannibalising Procedure
A. Cannibalisation of parts is often used as a maintenance alternative, due to urgent

requirement of parts and inventories to reduce maintenance exigencies/delays.
B. Cannibalization of part is completely normal and acceptable. These parts are not simply
removed from a dead aircraft and then attached to another.
C. Parts removed from a aircraft in airworthy and serviceable condition is cannibalised for the
further use to other aircraft.
D. as soon as the part is removed from the robbed-from aircraft, a tag must be affixed.
E. CS/ SS shall issue the serviceable tag specifying the all details along with component
consumed hours and available hour for the use.
F. CS/ SS shall send copy of such cannibalised parts detail to the CAMO for the updation of
the component history and record.
G. The logbook entries in both the aircraft involved must be made precisely and i.a.w. the
defined and approved procedures.
H. Such parts shall be kept in store after a carrying out the incoming inspection by the store
in-charge and make inventory stock for the same.
I. Such parts shall be issued for further use against the request raised by CS/ SS for the same.
B.2.24.13.1 Part Cannibalising Reason
A. Cannibalisation of parts also termed as swapping of parts used as an approved alternative

maintenance means.
B. Cannibalisation of parts generally used for the expensive equipment that is produced in
limited quantities.
C. Cannibalisation of parts is usually occurs due to
1. Unavailability of spare parts,
2. Emergency, long resupply times,
3. Physical distance,
4. Insufficient planning/budget,
5. Reusing surplus inventory,
6. Economic/ ecological choice for end of life products,
7. Facilitate the troubleshooting process,
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.13.2 Part Cannibalising Method
A. Sometimes, removing parts from old equipment is the only way to obtain spare parts, either
because they are no longer made, are obsolete, or can only be manufactured in large
quantities. In logistics, this is known as Diminishing Manufacturing Sources (DMS).
D. Swapping parts that are same part number to see if the fault is eliminated, or follows to
the other swapped position, is really a great troubleshooting tool to confirm the source
of the fault.
E. This Cannibalising/ swapping of parts also helps reduce those pesky No-Fault-Found
(NFF) charges.
F. Swapping in the same aircraft tail number Due to redundant aircraft systems, it is
not unusual to find same P/N installed for a RH/ LH or 1/ 2/ 3 or colored System.
G. It is an essential that return the part to original positions once the troubleshooting
process has concluded.
H. Swapping between aircraft of different tail number in some cases, this is the
preferred or only option for swapping during troubleshooting.
I. In this circumstance there are usually strict controls on documenting the actions taken
and all CS/ SS will have to follow such documentation procedure.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.24.14 Occasional Maintenance Procedure
B. Organisation may perform occasional line maintenance to support aircraft operation at

location not mentioned in scope of approval.
C. The need of such line maintenance arises when aircraft is away from approved
maintenance location for various operations such as one-time flight, diversion, short term
or seasonal contract, schedule change, etc.
D. Organisation will perform only such tasks under Occasional Line maintenance which
does not need permanent and complete set up in terms of facility requirement such as
Hangar, GSE equipment etc.
E. Occasional Line maintenance to be performed up to the required standards without
compromising with safety and quality of work undertaken.
F. In case of doubt, organisation may consult TC Holder (OEM) regarding compliance of
any such task at line location.
G. MM accepting the task for compliance will ensures that the necessary facilities, certifying
staff, tools, equipment, material, maintenance data is made available to support
occasional line maintenance.
H. However, CS will ensure that all component/ Part to be installed on the aircraft are
accompanied by release note/ document, acceptable to DGCA.
I. In case of any ambiguity, a clarification may seek by CS from MM/ QM.
J. CS will be responsible for carrying out the work, up to the required standard as per the
procedure aid down maintenance data.
K. Before starting the work, CS must also ensure that all required tools, equipment, material,
maintenance data are available with.
L. Quality Department will pay special attention to such Occasional line maintenance task.
M. QM depending on the complexity of the task to be undertake will perform a desktop audit
or whenever required an on-site audit and recommend the same over satisfactory audit.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.25 PRCEDURE TO DETECT AND RECTIFY MAINTENANCE ERRORS
A. Maintenance error presents not only potential safety concerns but also cause loss of
revenue. The lack of quality of documented maintenance procedures have been sighted
as a primary factor contributing to maintenance errors.
B. Problems in procedures may include missing procedural steps, incorrect sequence of
steps, inadequate procedures for inspections and trouble shooting and incorrect technical
information and diagrams.
C. The maintenance system includes not only the CS on maintenance but also all the other
technicians, engineers, planners, managers, stores inspector and other personnel that
contribute to the maintenance process. In such a broad system, procedural deviations and
errors in maintenance are inevitable and invasive
D. Accidents and incidents attributable to maintenance are more likely to be caused by the
actions of humans than by mechanical failure.
E. Often, maintenance error involves a deviation from established procedures and practices.
Even mechanical failures may reflect errors in observing (or reporting) minor defects
before they progress to the point of failure.
F. QM will issue maintenance error analysis report and take necessary corrective action.
G. MM is responsible to co-ordinate with the customers in all the investigations which
resulted in occurrences due to Maintenance errors done by the organisation
H. MM is responsible for
1. Analysis of maintenance errors and take necessary corrective action;
2. To encourage all maintenance staff to report any possible maintenance error;
3. To supervise the maintenance activity to notice and avoid maintenance errors.
4. Reporting and compilation of maintenance errors
I. Conducting investigation is the responsibility of the operator, the operator shall forward
the recommendations, if the occurrence is due to maintenance error done by organisation.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.25.1 Maintenance Errors Detection Procedure
A. Maintenance errors are often facilitated by factors beyond control of CS/ SS, i.e.:
1. Information required to do the job;
2. Equipment and tools required;
3. Aircraft design limitations;
4. Job or task requirements;
5. Technical knowledge or skill requirements;
6. Factors affecting individual performance
7. Environmental or workplace factors;
8. Organizational factors such as corporate climate; and
9. Leadership and supervision.
B. Organisation management shall encourage the meticulous reporting of maintenance errors,

especially those that jeopardize airworthiness, so that effective action can be taken.
C. Organisation shall follow a just culture in which all staff feels comfortable reporting
errors to their supervisor once the errors are recognized.
D. All errors shall be brought to the notice of the MM through voluntary reporting register
by all maintenance personnel.
E. This process shall include all the maintenance errors gathered from reported defects, spot
checks, audit reports, voluntary reporting register and abnormal observations.
F. MM will analyze the maintenance errors jointly with QM. Based on the analysis the QM
shall issue error analysis report.
G. Further corrective actions will be taken through issue and implementation of Quality
Circular if required.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.25.2 Maintenance Errors Rectification Procedure
A. To minimize or eliminate maintenance error, it is necessary to look for factor that

contributed to the error rather than the person who made the error.
B. Technician who performs maintenance task on daily basis are often aware of factors that
can contribute to error.
C. This may include information like; difficult to understand job sheets, inadequate lighting,
poor shift/ handover procedures etc.
D. Personnel will have their own solution for addressing these maintenance error factors so
the object of tool is to discover successful solution from technician and share with others.
E. SNA will ensure that maintenance personnel are trained with human factor training so
that while investigating any maintenance event can identified contributing factor that led
to error and remedy factors.
F. In order to detect and rectify maintenance errors that could result in failure, malfunction
or defect endangering the safe operation of aircraft the following shall be ensured:
1. It shall be ensured that human factors are considered and sufficient downtime is
provided for execution of task.
2. It shall be ensured that standard maintenance practices are followed and
recommended tools are used.
3. Information arising from occurrence reporting system as per CAR 145.60.
4. Recommendations arising of previous incidents, accidents due maintenance errors
shall form a part of refresher course to prevent the same from recurring.
5. Good quality systems and audit will reduce maintenance errors.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.26 SHIFT/ TASK HANDOVER PROCEDURE
A. Shift/ Task handover is a system for exchanging information between outgoing and
incoming persons/ teams in charge of maintenance work.
B. The aim of the handover system is to have a transparency in the work process and to
ensure effective communication and continuation of maintenance action between
working parties in the event of maintenance tasks not being completed during
maintenance crew shift changes/ transfer of job allocation.
C. MM is coordinating all scheduled/ unscheduled maintenance activities, providing
satisfactory arrangement for continuity of maintenance and acting where necessary.
D. MM is responsible to give adequate training to all staff members under him the importance
and procedure for task handover and is responsible for follow up handover procedure at
all times.
E. CS personnel are responsible for completing all documentation ensuring every work task
or group of tasks which are complete are signed-off and MM fully informed of the
progress of the work.
F. CS personnel shall ensure that all work involving multiple stages is recorded to the
progressed stage appropriate to the task.
G. For any reason the work in hand be interrupted, CS personnel performing the work shall
ensure that the work performed is fully recorded on the documents in use and that an open
entry is made in the continuation work sheet to extent necessary to detail remaining work
which is to be performed.
H. Any deficiencies noted in respect of shift handover procedure shall be brought to the notice
of MM on daily basis
I. MM shall inform the QM immediately if actual staff levels are less than the planned
staffing level required to perform the intended work.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.26.1 Duty Time Limitation Procedure
A. Irrespective of the shift type, if schedule work hours in any period of seven successive
days are about to exceed 48 hours for an individual.
B. Individual shall report the same to MM/ Planner for advance planning of rest period.
C. In any case, MM/ Planner shall ensure that the total work hours including overtime for an
Maintenance personnel should not exceed 60 hours for seven successive work days before
a period of rest days.
D. As far as possible, MM/ Planner should ensure that work hours and rest period match
each other for effective dissipation of fatigue, which builds up over the period of work.
E. Each individual must maintain their duty time record and submit it weekly to (MM/
Planner), who are responsible for regulating the duty time and maintaining the record for
future reference.
F. When some maintenance work spills form a CS/ SS, the task handover should be smooth
without compromising the standard as per organisation policy, while handing over task.
G. Both the CS/ SS must ensure that all information pertaining to the maintenance
accomplished and maintenance to cover are adequately communicate.
H. MM/ Planner should pay special attention that staff adhere to the handover requirement
strictly.
I. For effective handover at least following basic element must be considered and adhered.
1. The outgoing person’s ability to understand and communicate the importance
element of the job or task being passed over to the incoming person.
2. The incoming person’s ability to understand and assimilate the information being
provided by the outgoing person.
3. A suitable place for exchange of information between outgoing and incoming
person and planned shift overlap when such exchange takes place.
4. During task handover all essential information, particularly the details status of the
task, will be recorded in written form. Further it will also be ensured to pass on the
information.
5. Verbally to the incoming team to have firsthand information on the pending
maintenance.
6. Will ensure whenever task handover takes place, an overlap of 20-30 minutes will
be allowed for exchange of information as a good human factor practice.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.26.2 Duty Time Limitation Factors
A. Factors affecting Duty time limitation for Aircraft Maintenance Personnel (AMP):
1. The start time and duration of the shift.
2. Work and work/life schedule changes
3. Sub- optimal rotation of shift schedules;
4. Not having a routine work schedule;
5. Work schedules that overlap with time periods when the body is biologically
programmed to sleep (Known as circadian rhythm);
6. Working too long at the same task; and
7. Working under suboptimal conditions, such as low staffing levels, insufficient
breaks, poor lighting, noise, extreme temperatures, and so on.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.26.3 Effect of Shift Work on Health
A. Fatigue/ Sleepiness Distress: The different time schedule of shift may cause circadian
rhythms and internal body clock de-synchronization with sleep/ wake cycle and as a
result, could be a contributory factor for fatigue/ sleepiness at work place.
B. Psychological/ Emotional Distress: A common finding in shift system is that

psychological and emotional distress frequently accompanies shift work although the
magnitude of effects is sometimes low. These findings are consistent with psychological
effects of shifting schedules and the resulting sleep disruption discussed previously.
C. Gastrointestinal Disorders: Gastrointestinal disorders are the most prevalent health

complaint associated with shift and night work. Irregular bowel movements and
constipation, heartburn, gas and appetite disturbance are to name the few, which people
have to manage beside their work.
D. Cardiovascular Disorders: A mismatch between circadian rhythms and the timing of

sleep, problems with family and social life, and the behavior of shift workers including
poor eating habits and increased tobacco and alcohol consumption are some of the ill
effects of working in shift, which can increase the risk of cardiovascular disease for
maintenance personnel.
E. Other Individual Factors: Due to physiological effects of aging, it becomes more

difficult to cope up with the work pressure of shift for the people over the age of 50
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.27 MAINTENANCE DATA INACCURACIES/ AMBIGUITIES NOTIFICATION

PROCEDURES
A. Management of inaccurate, incomplete or ambiguous information in maintenance data

discovered by personnel when carrying out maintenance has to be addressed.
B. Organization has established procedures for a continuous requirement to liaise with TC/
STC holders in conjunction with enquiries originating from maintenance activities.
C. Guidelines on notification of maintenance data inaccuracies and ambiguities to the type
certificate holder has to be followed.
D. CS/ SS is responsible to raise the Manufacturer ambiguity report form whenever
inaccurate, incomplete or ambiguous information is noticed in the maintenance data.
E. Maintenance personnel shall note down the inaccuracies and ambiguities of maintenance
data if any. Manufacturer ambiguity report shall be forwarded to MM.
F. CAMO is responsible to authorize the maintenance organisation to communicate with
manufacturer of aircraft/ engine/ components.
G. CS shall raise Manufacturer ambiguity report whenever inaccurate, incomplete or
ambiguous information is noticed in the maintenance data and for part number query.
H. Originator CS/ SS shall include any background information related to enquiry,
reference(s), action required and expected response time.
I. CS shall ensure that all technical enquiries are only investigated as a result exhausted
internal research and prior to proceeding with communications with manufacturers.
J. After receiving the response, response shall be forwarded to the MM with a copy to QM.
K. MM is responsible to communicate with the Manufacturer to resolve the query.
L. On receiving clarification from manufacturer regarding the error in publications, the MM
shall issue a revised instruction in form of a technical circular, pending revision of data.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.28 PRODUCTION PLANNING PROCEDURES
A. SNA has a Production Planning appropriate to the amount and complexity of work to
plan the availability of all necessary personnel, tools, equipment, material, maintenance
data and facilities in order to ensure safe completion of the maintenance work.
B. The planning of maintenance tasks, and the organizing of shifts, must consider human
performance limitations.
C. When it is required to hand over the continuation or completion of a maintenance action
for reasons of a shift or personnel changeover, relevant information must be adequately
communicated between outgoing and incoming personnel i.a.w with a procedure.
D. Limitations of human performance, in the context of planning safety related tasks, refers
to the upper and lower limits, and variations, of certain aspects of human performance
(Circadian rhythm / 24 hours body cycle) which personnel will be given awareness of
when planning work and shifts.
E. Depending upon the amount and complexity of work generally performed by
organization, planning system may range from a very simple procedure to a complex set
up including a dedicated planning function in support of production function.
F. For the purpose of CAR-145, the production planning function will have two
complementary elements;
1. Scheduling the work ahead, to ensure that it will not adversely interfere with other
work as regards to the availability of all necessary personnel, tools, equipment,
material, maintenance data and facilities.
2. During such work, organizing maintenance teams and shifts and provides all
necessary support to ensure the completion of maintenance without undue time
pressure.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.28.1 Planning Procedure
A. Production Planning shall ensure that the tasks for each Scheduled Maintenance check as
defined in the AMP and work package are complied with.
B. Maintenance check shall comprise of a work package which shall contain the Scheduled
Maintenance tasks.
C. Production Planning must also ensure that all required maintenance tasks, special
inspections and any maintenance tasks are carried out.
D. Task Cards are an integral part of a scheduled maintenance package. All Task Cards shall
fully convey all information necessary to accomplish the task.
E. This may take the form of a Maintenance Manual or any other technical publication
reference that fully describes the required action.
F. Production planning shall ensure that other documentation referred on the Task Cards are
available, conform to the latest revision status, and are appropriately controlled.
G. Prior to induction of the aircraft into maintenance, production planning shall ensure the
work pack is arranged into trades, zones and work areas as required with the necessary
spares, materials and tools considering priority and sequence of tasks, special conditions,
special requirements and manpower availability.
H. All materials/spares required must be physically available before the check starts.
I. After verifying availability of all resources to execution of task, work package to be given
to MM for acceptance and allocation of certifying staff to accomplish the task.
J. Production Planning shall constantly monitor the progress of the check with the certifying
staff to ensure that any possible difficulties are cleared.
K. When the requirements of all the task cards and specific work issued with the inspection
package have been completed and certified, then only CRS will be issued by CS.
L. At the end, certifying staff shall return their completed work package to the production
planning department (Planner) or MM as applicable.
M. All maintenance records shall be scrutinized by Planner/ MM as applicable on completion
of all scheduled major maintenance activities and non-routine activities undertaken.
N. After satisfactory scrutiny of work pack with log entry and record shall be handover to
CAMO.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
B.2.28.2 Hangar Planning
A. Organisation is carrying out the maintenance in the hangar by following the hangar
adequacy plan for different aircraft.
B. Hangar adequacy Plan is being prepared by Planning department/ MM as applicable.
C. Hangar Visit Plan is being prepared on the basis of maintenance forecasting provided by
CAMO as per approved AMP.
D. Hangar visit plan is sometimes amended due to operator important flying commitment,
non- availability of hangars as a result of delay in some of aircraft delivery, to comply
any Alert SB/ AD/ DGCA requirements and any other unscheduled maintenance.
E. Accomplishment of technical directives shall be planned taking most convenient phase
of maintenance as per hangar availability into account.
F. SNA has own hanger facility at its approved maintenance location and the hanger visit
plan will be planned according to the quantum and nature of the maintenance.
G. MM shall ensure that man-hour estimates are provided to Aircraft Maintenance for all
scheduled maintenance checks for the hanger planning.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
❖=======❖======❖
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
ENGINEERING PROCEDURE MANUAL R/N: 000, Feb. 2024
PART C, QUALITY PROCEDURE
C.3.0 QUALITY PROCEDURE
A. Part-C of this EPM defines the quality procedure to be followed by the organisation for
establishing quality management and associated feedback system.
B. Organisation quality system will cover all activities and requirements relevant to
organisation scope of approval.
C.3.1 QUALITY AUDIT
A. The primary purpose of the quality system is to promote acceptable level of quality by
developing standard policies and procedures applicable for the organisation.
B. Internal audit has to be conducted to ensure effective implementation of the standards.
C. Proper Quality audit system will improve company standard and quality to develop
confidence in its procedures, personnel and CS.
D. To monitor compliance with quality system procedures organisation has independent
quality systems.
E. Independent quality audits will be conducted by the QM to ensure that all aspects of
compliance with respect to the procedure and regulations are checked.
F. Such audit shall be carried out by subdividing over the period of 12 months i.a.w.
scheduled audit plan.
G. The Audit plan will be prepared annually under supervision of QM to cover all
maintenance related aspect of the organisation at all the locations including all
contracted/ Sub – contracted organisation.
H. Annual audit program consists of Auditing entire organisation activities at each section
and facility as per checklists annually.
I. QM will approve the Quality Audit Plan and shall be shared with all departmental
heads, sections, MM for further planning and necessary action.
J. Audit deficiencies observed during the audit are termed as 'Non-Compliance (NC) and
all NCs found must be recorded and raised on non-compliance form.
K. Whenever there is any addition/ deletion of contracted/ sub-contracted organisation or
the Audit Plan added/ deleted, the same shall be circulated through circular from
Quality Department and will be included in next revision.
L. In addition to the regular audits, surveillance audits, spot/ random checks/ night checks/
ongoing maintenance check will also be carried out.
M. Spot checks shall be carried out without any prior intimation to the concerned
departments to ensure the compliance to the organisational quality and maintenance
systems at all times by all the maintenance personnel.
N. Some percentage of spot/ random checks will be carried out during night and also
during maintenance.
O. The number of spot/ random checks including during night and actual maintenance
should be reasonable quantity as per scope of work.
P. QM is responsible for carryout the audit and providing feedback information after
completion of audit to AM along with the non-compliance noted, their rectification
method and deadline agreed.
Q. Apart from the internal audits conducted by the QM, the regulatory authorities will be
conducted as a surveillance and annual audits.
Proposed By: O/o SNA (MM) Page C.1 of C.61 Approved By: O/o SNA (QM)
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.1.1 Quality Audit Procedure
A. All applicable work areas and associated support departments within the Engineering
Department shall be periodically audited at least twice in a year.
B. The audit shall be carried out in accordance with audit planning procedures approved
by the Quality Manager.
C. Principal of audit procedures of organization are based upon planning, information,
preparation, questionnaires, sampling etc.
D. The frequency of audit shall be adjusted according to the volume and scope of work and
accomplished on regular basis.
E. The audit shall verify for compliance with the requirements and procedures of
regulatory authorities as well as company’s requirements.
F. Non-conformances/ deviations arising out of the audits shall be reported to the
respective departmental heads in form of NCR’s.
G. The departmental heads shall take corrective action on reported discrepancies within
specified time/ deadlines and provide feedback.
H. The departmental head shall also initiate preventive measures. Reports shall be raised
after each audit or surveillance.
I. AM shall receive a copy of the audit report in case of any significant findings and if
required the QM shall forward the same to the DGCA.
J. A Quality review meeting consisting of department head shall be convened to review
quality issues, resolve unsatisfactory responses and timely corrective action.
K. AM shall be responsible for accepting the proposed closure actions to all audits.
L. Only nominated persons who are independent of the area being audited shall carry out
the audits.
M. The audit reports and the responses from Auditees shall be retained for a period of three
years i.e. storage of report,
N. It is acceptable to carry out sectional audit i.e. competent personnel from one section/
department can do audit for another section/ department.
O. SNA being a small organization will have an independent internal audit team or
qualified and competent person as acceptable to DGCA can carry out internal audit.
P. SNA being small organization it is possible that nominated person from maintenance
such as MM to carry out independent internal audit for quality system and vice versa.
Q. The independent audit can be sample check one product on each product line every 12
months as a demonstration of effectiveness of maintenance procedures compliance.
R. All records pertaining independent quality audit and quality feedback system will be
retained for at least two years after the date of clearance of the finding.
S. After receipt of notification of findings from DGCA, the QM will define a corrective
action plan and demonstrate corrective action to the satisfaction of DGCA within a
period agreed by the DGCA.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.1.2 Quality Audits Method
A. Internal audit by QM is a continuous process to ensure that the firm is incompliance

with all requirements and deficiencies noted during audit, are corrected properly.
B. Internal audit always ensures there are no possible deviation from defined standards
and provides recommendation to the MM and AM for Quality improvement.
C. QM will compile a checklist to ensure coverage of maintenance and related activities
and will be reviewed yearly to incorporate any additional check and requirement.
D. Auditing standards and method will be based on organisation requirement, regulatory
requirement and based on self-experience to correct discrepancies observed.
E. Audit points will be complied in the form of checklists and the same will be used.
F. Regular Audit will be conducted on aircraft/ equipment, at least twice in every twelve
months, as per published audit plan.
G. Variation to audit plan will be maintained to maximum of plus or minus one week and
could be due to reasons beyond control of organization like weather, civil unrest etc.
H. Different technique like Regular Audit, Spot Check, Repeat Audit, Night Audit,
Ongoing maintenance Audit, etc. are used to carry out the audit.
I. Sampling and Trial method of auditing process will be followed, while carrying out the
audit check list for various maintenance and related activities.
J. Spot check will be carried out random basis without any prior intimation.
K. Ongoing Maintenance Audit is carried out with an objective to overview the complete
maintenance related activities and intended requirement satisfied before issue of CRS.
L. Sampling audit is a method in which one of activity/ end product is randomly selected
and audited to know whether organization follows set systems and procedures.
M. Auditing by sampling method will be followed while auditing various systems and
functions of the organization.
N. Sample Audit is a procedure by which audit is conducted on a process starting from its
starting to completion. Like; Audit subject: Use of Latest publication for maintenance.
O. Sample Auditing will be carried out about
1. Process used by organization for ordering publication,
2. Keeping a track of its subscription status,
3. System in place to ensure receipt of publication,
4. Documenting the receipt,
5. Review of publication action taken,
6. Execute publication requirement on the aircraft, component and so on.
P. Audit by sample method will also be used while conducting audit of the AMO system
and procedures.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.1.3 Audit Findings/ Report Procedure
A. The Auditor or the Audit Team compiles the Non-conformance report in Form NCR
based on the audit findings wherever required, with supportive evidence for findings.
B. Audit Report thus compiled, and will be sent to QM at the earliest for his study and
review and
C. QM on receipt of the report from the audit team will submits the same to responsible
manager for the corrective action.
D. Responsible manager will convey to intimating that the non-compliance found by the
Audit Team and initiate corrective action with in the target fate.
E. The key person on receipt of the report initiates necessary action to rectify findings.
F. Responsible manager will complete Non-conformance report after taking necessary
action within the stipulated period and return the same to the QM.
G. On receipt of the action taken report from the Auditee intimating completion of
corrective action, the QM may ask the Audit Team for a verification of the same.
H. The Audit Team on verification shall intimate the same to the QM, who will then review
corrective action and decide the final closure of audit findings in all respect.
I. In case, no corrective action has been taken within the stipulated time frame [for minor
- Non-compliance only], a reminder will be sent to respond within 7 working days.
J. Even after giving extension for compliance, if no response is received, the matter will
be notified to the AM by QM for further action.
K. The Audit Team which conducted the audit will visit the area audited to physically
verify the corrective action taken and its effectiveness.
L. Audit team will carry out follow up audit during routine surveillance to ensure there is
no repeat violation of standards.
M. In case, any audit findings could not be fulfilled due to budgetary reasons (for new
equipment procurement or mod-kit, etc), same will be discussed by QM with the AM.
N. AM will initiate suitable corrective action on observations in audit report submitted. A
copy of report along with the corrective action taken will kept with NCR document.
O. It is very important that all steps are completed in the Non-conformance report form.
P. All audit reports are maintained at Quality Office and QM will take particular interest
to ensure that major non-compliance findings are rectified within stipulated period.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.1.4 Surveillance/ Repeat Audits Procedure
A. The Repeat Audits are carried out where routine surveillance/ monitoring indicates
B. performance deterioration or lowering of standards.
C. Normally, the source for such indications is available from component premature
removal report/ defect investigation findings, incident/ accident reports, etc.
D. The Audit Report will contain appropriate recommendation to achieve acceptable
E. standards of performance and formulating necessary action plans.
F. The Quality personnel will also perform a general surveillance ensuring compliance
with manufacturer recommendations and regulatory requirements in maintenance area.
G. The repeat audit procedure will be the same as mentioned in internal audit but with an
intimation and spot check as deseeded by the QM.
H. Such reports will be retained at Quality Office with copy to the key personnel where
surveillance/ repeat audit was conducted.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.2 QUALITY AUDIT OF AIRCRAFT
A. In addition to the regular audits, a product audit will be carried out to verify the status
of facilities, procedures and practices used for producing the products and services as
per organisation scope of approval
B. To ensure that performance of maintenance tasks on aircraft is i.a.w. laid down
procedures and regulatory requirement.
C. Auditor will perform sampling inspections and audits as a means to ensure that products
conform to requirements and person responsible for executing the work comply with the
required procedures.
D. Quality Auditor will audit the aircraft as per the audit plan by using aircraft audit
checklist.
E. Number of aircraft selected for the purpose of audit will cover sample of all the
product and processes such a way that it covers at least one each type of aircraft
F. The quality audit of aircraft consists of:
1. Audit of the maintenance work being carried out.
2. Audit of aircraft appearance and condition of equipment/ fittings in it
3. Ensure all safety measures are taken while carrying out the tasks.
4. All warning and cautions are strictly adhered to during maintenance.
G. Generally, the aircraft audit shall be clubbed with aircraft ARC renewal period to ensure
the availability of the aircraft for the audit.
H. The sample inspections must not imply the dismantling or repeated testing/maintenance
of aircraft/component.
I. The expected audit date and time for the aircraft should be informed to the MM and
same should be carried out accordingly with presence of the designated personnel.
J. An audit report is raised for each aircraft at the end of audit NCRs are raised in case if
discrepancies are observed.
K. All such reports are submitted to MM for taking corrections and corrective and
preventive actions in a timely manner as specified.
L. Report on the actions taken is submitted by MM to the QM who takes decision on
closure of the audit report.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.2.1 Product (Aircraft) Audit Purpose
A. The purpose of Quality audit of the aircraft/ aircraft component is to minimize the rare
possibility of an error being repeated.
B. To monitor maintenance task/ necessary documentation are being carried out on as per
requirements. Product audit is established to detect and rectify maintenance error.
C. Product audit will include following aspects of all type of aircrafts managed by SNA:
1. General condition of aircraft
2. Placards/ on board markings
3. Availability of all on board Documents
4. Weight Schedule, Flight Manual,
5. Check List, Pre-flight Task Card;
6. Flight Report Book or Tech. Log;
7. C of A, C of R, ARC, Aero mobile License,
8. Certificate of Release to Service (Airframe, Engine and Radio).
9. Monitoring of ELT is being done as per the requirements
10. Availability of chocks, trestle, ground equipment etc
D. The product audit in respect aircraft should be established such that:

1. Required procedures and correct maintenance practices are being employed.
2. Requirements of the maintenance schedule are complied with;
3. Tasks/ maintenance works are properly supervised;
4. Correct standard of cleanliness and safety are being maintained;
5. Required paper work is properly and correctly accomplished;
6. Mandatory requirements should be physically checked on a sample basis
7. Ensure a degree of confidence that all requirements have been incorporated.
E. For all the above a product audit sample will be taken while the work is in progress.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.2.2 Product (Aircraft) Audit Procedure
A. The audit of individual aircraft will be carried out at the ramp. The audit shall be carried
out well in advance before the actual time of departure.
B. During audit, it will be ensured that aircraft is meeting with all laid down requirements
for the intended flight and carrying all valid documents on board the aircraft
C. The audit will be carried out as per a standard checklist drawn for such audits when
the aircraft is positioned at the ramp.
D. QM should be properly informed of all defects detected on the aircraft and all relevant
rectification actions taken.
E. QM is obliged to inform the AM and MM for the airworthiness condition of aircraft
fleet on a regular basis or earlier if required so.
F. The quality audits of the aircraft and support shops shall be carried out by dedicated
personnel, who are independent of the production areas.
G. The quality audits of the aircraft and support shops consists of:
1. The planned audits which are carried out as per the approved program.
2. The general surveillance, which is carried out at random.
H. The planned audit shall be as per the program approved by the QM and the frequency
may be adjusted based on volume, criticality of function and the results of the audits.
I. Audit and surveillance of hangar maintenance activities and support shops and
maintenance constitutes product audit. Surveillance shall be carried out at any time.
J. After each audit, the auditor will raise a non-conformance report (NCR) in case any
findings are observed and communicate the same to the responsible manager.
K. Responsible manager will take necessary corrective action with all finance need from
AM for compliance of the same.
L. Surveillance check shall be carried out to ensure that maintenance personnel following
laid down maintenance procedures, using right tools, literature while performing task.
M. Departmental head shall be responsible for the corrective actions and shall implement
preventive actions against reported discrepancies and provide feedback to MM.
N. MM shall evaluate the corrective actions and found satisfactory, will file the same as
records for further action if any required.
O. Corrective measures will be suggested to correct the discrepancies and followed up
for ensuring compliance.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.2.3 Product (Aircraft) Audit Technique
A. To monitor the maintenance task/ necessary documentation are being carried out on
aircraft as per the laid down requirements.
B. The quality product audit will include the following aspects of all type of aircrafts
C. Auditing of aircraft/ component will include
1. Verification of airworthiness status of aircraft by following checklists and using
experience to observe discrepancies affecting aircraft/ component airworthiness.
2. Status of completion of schedules, work order, procedure sheets and off-job sheets
including the transfer of defects to work order.
3. Compliance with manufacturer and organization standard specifications and
procedures;
4. Condition of corrosion prevention/ treatments and other protective processes;
5. Procedures followed to ensure that entire aircraft is checked on completion of any
maintenance, for loose tools, articles, general cleanliness and housekeeping.
6. Recording of observations and its documentation procedure.
7. Correct certification of maintenance documents, log books and recording of all
8. maintenance work.
9. Adherence to the procedures, condition of aircraft/ equipment.
D. Record of audit and spot checks made with respect to each aircraft, will be maintained
Buy the quality personnel under the supervision of the QM.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.3 QUALITY AUDIT REMEDIAL PROCEDURE
A. Organisation has to establish a quality system that includes the following Independent
audit in order to monitor compliance with required aircraft/ component standards and
adequacy of procedures.
B. Proper and timely corrective action is taken in response to reports resulting from the
independent audits will to ensure that such procedures invoke good maintenance
practices and airworthy aircraft/ components and Quality Feedback reporting system.
C. Audit findings are termed as "NON-CONFORMANCE" requires to document the audit
findings are recorded as Nonconformance on Non-Conformance Report (NCR) Form.
D. All Non-Conformance observed during any of the auditing activities will be recorded,
reported, and required to be remedied in accordance with the established procedures.
E. Principal function of the quality feedback system is to ensure that all findings resulting
from the independent quality audits of the organization are properly investigated and
corrected in a timely manner and to enable the accountable manager to be kept
informed of any safety issues and the extent of compliance with CAR-145.
F. Any non-conformity observed during any of the audit surveys will be recorded by the
QM/ auditor on non -conformity report form.
G. Provision is also made to record the risk category. All significant non - conformities
(Level-1) will be notified to the accountable manager immediately by the QM.
H. It is the responsibility of the auditor to ensure that each non-conformity is recorded on
a non-conformity report (NCR) form with level of finding categorized and the
responsible person/ manager of the area/ subject being audited accepts the finding.
I. A copy of each non-conformity form will be given to the responsible manager within
the organization for necessary remedial and follow up action, by the Quality Auditor.
J. Concerned responsible manager will sign in the non-conformance report as a proof of
acceptance.
K. These findings will form part of the overall monitoring of the quality system, the details
of which will be reported to the QM in the form of Audit Report by the auditor.
L. If there are any safety issues then the AM is to be kept informed by the QM.
M. The "concerned" responsible manager will take necessary action and return the non -
conformity form with the details of corrective action and any supporting information as
evidence.
N. All supporting evidence forming a part of the closure of a non- conformity will be
retained with nonconformity form.
O. The auditor will monitor that all items are closed within their classified time scale.
P. If any item is found to be still open after the agreed time scale, the QM will bring it to
the notice of the AM, who will take immediate action to close the findings.
Q. In case where it is not possible to correct the non-conformity within the agreed time
scale except for the level- II nonconformities, a one-time extension for the same
duration can be requested by the responsible manager and accepted by QM with the
AM being informed.
R. Once all items on a particular audit report have been closed, the quality auditor will
then close the audit report (Audit closure report) and send a copy to QM.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.3.1 Quality Audit Review Procedure
A. Quality audit review shall be carried out for all non-conformances, corrective/
preventive actions initiated and implemented, pending issues etc. as a regular basis,
B. Quality review meeting shall be chaired by AM and attended by all the responsible
manager/ post holders and head of the departments at least twice in a year.
C. Summary of action taken report (Audit Closure Report) will be made by the quality
auditor and sent to QM for information.
D. QM will monitor the implementation and completion of the corrective action, and
evaluate its effectiveness through follow up audits.
E. QM will submit a written report to the AM on the status of audit findings in form of
six-monthly audit summaries and identify any area of concern where corrective action
has not been taken within the classified time scale.
F. To ensure closure of the feedback loop, the AM will hold a quality audit review
meeting, which will meet once every six months to review, in general, the results of
audit findings, the trend and any outstanding deficiencies.
G. The quality board will be comprised of the AM, QM, MM and departmental head and
auditor.
H. The quality review board will also review action taken for audit findings of DGCA and
mandatory occurrences reports.
I. The AM should delegate the authority to QM to hold regular day-today meetings with
the staff to check progress on rectification of findings.
J. Subject to the Accountable Manager holding such meeting at least twice per year with
senior staff involved in the review of overall performance and receiving a yearly
summary report of findings of non-compliance.
K. The QM is responsible to request the AM for remedial action. The person who has
conducted the audit should submit the audit report to the QM.
L. QM should monitor the corrective action for the deficiencies and discrepancies pointed
out in the audit report stated in the report.
M. The QM should request the AM and the persons nominated to take remedial action.
N. The first element of review meeting involves identifying the root cause of the problem
and indicating the measures to be taken to prevent a recurrence.
O. The second element of this meeting is a timetable for implementation of the long-term
corrective action, which should include a proposed completion date.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.3.2 Quality Audit Record Procedure
A. Organisation shall maintain all the Audit Records for regulatory compliance and
referring for previous findings if required for reference
B. QM/ Auditor will maintain complete and accurate records of the quality audit data.
C. After Closure of Audit all the related documents are scrutinized by Auditor for
completeness in all respect before filing in the record.
D. Records of all audit data will be retained is retained by the QM in his office for a period
of three years from the date of the closure of the findings.
E. Quality Audit Record records will include the following:
1. Audit Plans
2. Completed Audit Check lists
3. Audit Reports
4. Responses to Findings
5. Corrective / Preventive Action Report
6. Follow- up Audit report
7. Final Audit Closure reports
8. Management (Review board) evaluation reports.
F. After completion of retention period, the record will be archived or disposed as per
guidance from QM.
G. All records pertaining to the quality audit like audit programme, audit reports, check
lists shall be readily available for reference at any time need.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.4 CS/ SS PERSONNEL QUALIFICATION AND TRAINING
A. Organisation will ensure that the aircraft has been released by qualified and trained CS/
SS personnel.
B. Purpose of ensuring qualification is a general verification to ensure that personnel is
fulfill the basic requirement for the certification authorisation.
C. Personnel joining the organisation will submit the basic qualification document copy
with joining letter to the quality department.
D. Quality personnel will verify all qualification with the original document and experience
as claimed by the individual.
E. On being doubt the same thing shall be brought to the notice of QM. Not being satisfied
QM will raise cross verification of qualification and experience.
F. After being satisfied individual personnel record will be kept with contact details and a
sample signature record.
G. Personnel will be assessed for the training requirement during joining and reviewed for
the any other training requirement.
H. For CS/ SS/ Authorisation holders, SNA will conduct Refresher Training, as per CAR
Sec 2 / AAC 8 of 2000 for authorisation issue/ renewal/ extension as applicable.
I. SNA will impart continuation training to CS/ SS of sufficient duration in each two year
period to meet compliance of AMC145.A.35(d)
J. For grand of authorisation a competency assessment shall be carried out by the Board
consisting of QM/ MM/ subject matter expert.
K. The Board will assess the candidate's experience of the work, familiarity of the
literature, procedure and the processes involved, method of defects rectification etc.
L. On being satisfied, the Board may formally recommend grant of authorisation and
authorisation shall be issued with limitation and validity.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.4.1 CS/ SS Personnel Qualification
A. Organisation shall ensure that appropriately qualified personnel are available and
utilized for certification of aircraft and component.
B. To have personnel responsible for the release of an aircraft or a component to be issued
with an authorization on behalf of the organisation.
C. Qualified personnel will be recruited by the organization after carrying out internal
competency assessment as per established procedure.
D. All personnel employed in maintenance and related activities will be provided with
induction, & continuation training.
E. Qualified and competence assessed personnel will be provided with approval to carry
out and certify maintenance activities/ certification authorization to sign CRS.
F. Application for certifying authorization is to be made to the Quality Manager. When
countersigning authorization applications,
G. QM/ MM and AM taking responsibility for ensuring the applicant has received the
required training and meets the requirements for application.
H. The criteria to be met for certifying staff authorization will be set by the QM who will
consider the regulatory requirements. The primary criteria will be:
1. Should not be less than 21 years of age.
2. Have passed 10+2 with Physics, Chemistry and Mathematics or equivalent.
3. Diploma in Engineering in the appropriate branch or
4. Degree in Engineering in the appropriate branch or
5. Must pass relevant modules of examination as per CAR 66,
6. Valid AME License issued by DGCA on type or equivalent license or;
7. Have minimum two-year experience in maintenance,
8. Including six months recent experience.
9. Approval will be valid for a period of one year.
10. Authorisation exercised for at least three months in preceding 12 months.
11. Must undergone refresher course in the preceding 24 months
12. Medically fit and continues to be associated with the organisation.
13. Demonstrated practical experience.
14. English language handling in a satisfactory level.
I. The Quality Department reserves the right to examine any applicant on initial
application for certifying authorization.
J. The requirements for further examination will be at discretion of QM considering the
experience of the individual and past performance as a certifying person.
K. The Quality Department issues the certification authorization when satisfied that
compliance has been established with appropriate paragraphs CAR 145 and CAR 66.
L. In granting the certification authorization Quality Department needs to be satisfied
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.4.2 CS/ SS Personnel Training
A. Organisation shall ensure that appropriately trained and approved personnel are
available and utilized for certification of aircraft and component release to service.
B. To have personnel responsible for the release of an aircraft or a component to be issued
with an authorization on behalf of the organisation.
C. Training is an ongoing process applied for all level of employees at various stages with
level of training applied relative to the importance of the task.
D. Basic aim of trainings is to train employees to perform required task using most updated
methods and techniques so organisation operates at its best efficiency and safety level.
E. The certifying staff will undergo following training;
1. Induction Training;
2. Continuation/ Refresher Training;
3. Familiarization (Level 1) Training (as required);
4. Specialised/ Type Task Training (as required);
5. Aircraft/ Component Type Training (as required);
6. Additional Training (as required);
F. It is responsibility of CS/ SS to get familiarized with procedure of using any special tool,
any doubt with respect to use of tool must be brought to MM notice before starting work.
G. If new tools or equipment are introduced in organisation which requires training then
MM shall ensure that adequate training is conducted by competent personnel for usage
of new tool or equipment.
H. Wherever required specialized equipment like Boroscope, NDT equipment etc. users CS
shall undergo training as specified by equipment manufacturer or competent personnel.
I. It is the responsibility of the individual CS/ SS to ensure that valid regulatory training
has been imparted for the Utilisation of the privilege of authorisation granted.
J. CS shall inform to training requirement of individual to the MM and MM shall inform
the same to training manager in a consolidated manner with another training requirement.
K. Identification of training needs and establishing training program for the candidate will
be done by MM and will be intimated in writing to QM and Training Manager
L. Training manager will organise applicable training for CS in such a manner that no one
training get expired.
M. If any CS undergone any additional training for personal growth, in such case individual
will summit the training certificate to quality department for the record update.
N. Training department under supervision of Maintenance department will prepare training
syllabus, Publishing Training Schedules and Conducting Trainings as per the schedule.
O. Since the organisation is small, so the training department responsibility of maintenance
section is taken care by the quality department.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.4.3 CS/ SS Personnel Experience
A. For issue of authorization to the personnel engaged in maintenance/ certification activities

must be permanent or contract employees of the organisation.
B. However, QM may consider grant of authorization to other individuals for specific
activities on case-to-case basis or for a limited period.
C. The authorization is issued to only those personnel meeting the minimum qualification and
experience requirements of the organisation as per the authorization process.
D. The CS/ SS authorized personnel can exercise privileges only if they meet the recency
requirements i.e. involved in the relevant maintenance activities at least six months in the
preceding 24 months, as per the prevailing regulations.
E. The contracted staffs are also required to meet the qualification, experience, training and
competence requirements as specified in the MOE.
F. When need arises the authorized personnel must be able to produce their authorization card
to the regulatory authorities within a reasonable time of 24 hours.
G. The authorized personnel are responsible to hold their licenses/ authorization in their
custody. They need to take appropriate action to replace them in case it is lost/ mutilated
while notifying the QM through their respective managers
H. All approved and authorized personnel are required to log their experiences on
Maintenance experience logbook which details their work experience like area of
maintenance, work performed independently or under the supervision of other approved
personnel, aircraft type and registration number, type of checks, date or period, etc.
I. The completed log book entries would be considered as experience gained for issue of
authorizations.
J. The 6 months maintenance experience in 2 years shall be understood as consisting of two
elements, duration and nature of the experience.
K. The minimum to meet the requirements for these elements may vary depending on the size
and complexity of the aircraft/ engine/ component and type of operation and maintenance.
L. The experience acquired/ recorded on a specific aircraft/ component/ engine/ APU type
may also be used to demonstrate having or maintaining the experience on a similar*
aircraft/ component/ engine/ APU type.
M. The experience shall be gained in a CAR145 AMO, when the CAR-145 AMO intends to
use privilege of “similar aircraft/ component/ engine/ APU” for the demonstration of the
6/24 months requirement, relevant to the scope of work held by maintenance organization.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.4.4 Duration of Experience
A. C/S and/ or S/S shall demonstrate to have acquired within a maintenance organisation,
in any consecutive 2-year period:
1. 6 months working with the same maintenance organisation; or
2. 6 months split up into different blocks, working within the same or in
different maintenance organisations.
B. A recording of a total of 180 tasks at different dates in the 2 years period would be the
minimum expected record to demonstrate the “duration” requirement.
C. The 180 tasks may be replaced by a record of 100 working days of maintenance
experience in accordance with the privileges.
D. In this case each recorded day is intended to be a full working day, which for example
means for base maintenance activity around 7/8 working hours per day.
E. The duration should be recorded in days/ half-days/ hour based. In case same task is
carried out on different dates, all such tasks will be considered towards fulfilling the
total of 180 tasks.
F. A person may have at the same time one or more CAR-145 C/S - S/S individual
authorisation (i.e. being B1 aircraft C/S on 3 different A/C types).
G. Personnel will have to record a minimum of 180 tasks (or 100 working days), regardless
the number/ types of CS/ SS individual authorisation hold.
H. For any Ax, Bx, Cx and D1 rating, a maximum of 20% of the required experience
duration, may be replaced by the following activities when relevant to the scope
of the CAR Part 145 C/S - S/S individual authorisation:
1. Maintenance training as an instructor/ assessor;
2. Maintenance technical support/ engineering;
3. Maintenance management/ planning.
I. The experience shall be spread over the period to avoid a too long interval without
activity.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.4.5 Nature of Experience
A. CS/ SS personnel shall demonstrate maintenance activity performed (and/or supervised

and/or released to service), within an approved maintenance organization, on a
comprehensive combination of different tasks types (i.e. servicing, inspection,
troubleshooting, repairing, modifying, removal/ installation, etc.)
B. The activities considered relevant for maintenance experience, as applicable to CAR-
145 CS/ SS individual authorisation, are functional/ operational test, service and
ground handling, removal/ installation, trouble shooting, modification, repair and
inspection.
C. The tasks recorded need to be representative of the nature of the experience by:
1. Being related to a combination of activities which is appropriate to the individual
authorisation held currently (i.e. only records of service and ground
handling for an aircraft B1 C/S is not acceptable, etc.)
2. Being representative of each of the CAR-145 C/S - S/S individual authorisation
held currently according to the criteria stated.
3. Being not limited to simple tasks (i.e. a bulb replacement for an aircraft B2 CS/
SS or wheel exchange for an aircraft B1 CS/ SS, etc.). In addition, having CS/ SS
recorded a majority of identical tasks or tasks not covering the overall individual
authorisation privileges cannot be considered as acceptable.
4. For instance, a Component C/S authorised to release under the C14 rating wheels,
brakes and landing gears, should demonstrate experience on wheels, brakes and
landing gears to keep the full C14 scope of authorization.
D. In order to demonstrate experience duration and nature, the maintenance organisation`s

quality system issued document or have an electronic system in place (refer to para 4.1)
where the type of activity/ tasks shall be summarised and recorded for each CS/ SS.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.5 CS/ SS RECORD
A. The organisation has established procedures for control of CS/ SS personnel records.
B. SNA shall maintain a record of all CS/ SS which include details of any licenses issued
by DGCA, all training completed and Scope of CAR-145 certification authorization.
C. CS/ SS personnel record must include those with Limited or one-off certification
authorization.
D. QM will maintain a list of all CS/ SS listing out details. This list will include the details
of licenses issued by DGCA, and scope of authorization issued to the individual.
E. The list will be kept updated whenever there is a change either in number of
personnel or in capability and procedure manual revision is undertaken.
F. List of names of the staff and the details will be maintained separately in quality
department. List will be updated at a maximum period of once every year or earliest.
G. A Copy of log book record (last three months) should be provided by the CS/ SS at least
once a year and as and when requested.
H. It is the responsibility of all CS/ SS to furnish latest three months log entry to quality
department for the issue / extension/ renewal of certificate of authorisation.
I. This record will be kept in Hard Copy and Soft Copy format with the cross verification
with the original documents.
J. These records will be maintained at least for a period of three years after the CS/ SS
personnel has left organization or withdrawal of authorization, whichever is the sooner.
K. A copy of these records will be furnished to the individual on request, while leaving the
organization.
L. QM/ Auditor is authorised to have access to records so that no records may be altered
in an unauthorized manner or be accessible to unauthorized persons.
M. The CS/ SS personnel will be given reasonable access on request to own records only.
N. The DGCA or its authorized persons will be provided access when investigating records
system for initial and continued approval or when the DGCA has a cause to doubt the
competence of a particular certifying person.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.5.1 CS/ SS Record Procedure
A. Organisation shall ensure a proper administration and maintenance of CS/ SS/ Quality
Auditor/ other Authorised personnel records as per CAR145.A.35, 145.A.70.
B. The records shall be kept up to date. Any alternations and updating of records shall be
carried out by the personnel authorized by the QM.
C. It is individual responsibility get personnel record updated whenever anyone undergone
any additional training on personal interest and benefit.
D. All personnel record will have an initial detail reflecting the basic qualification,
experience and training detail along with photo and contact details.
E. Additionally, all CS/ SS/ Authorised Personnel Sample signature shall be maintained in
a control manner.
F. Availability of the individual record will be made to individual own only on request and
made available in a reasonable time frame.
G. These records will be maintained at least for a period of three years after the CS/ SS
personnel has left organization or withdrawal of authorization, whichever is the sooner.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.6 QUALITY AUDIT PERSONNEL
A. Organisation has the policies and procedures to be followed for employment of quality
audit personnel including their qualification requirements.
B. Suitably qualified and experienced personnel will be recruited to function for quality
management.
C. Quality audit personnel will remain independent of production functions and will be
provided with continuation training and specialization training on audit techniques.
D. The Company Quality Audit personnel have the responsibility to perform the audits:
1. According to the Quality Manager’s instructions,
2. According to company procedure,
3. Report the findings in concrete words and against the organisation procedure,
4. Suggests possible solutions, and
5. Assists personnel to understand the findings in order to avoid repetition.
E. Quality audit personnel are responsible to the Quality Manager, when performing
the role and responsibilities.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.6.1 Quality Personnel – Quality Manager
A. Person with appropriate knowledge and experience given in MOE 1.3. will be proposed
as Quality manager to O/o DGCA for acceptance and approval.
B. QM will lead the quality management of the organisation and shall be responsible for
implementation and monitoring the defined organisation quality policy and procedures.
C. Quality Manager will not have any day-to-day involvement in the area of maintenance
activity that is to be audited.
D. QM will have freedom of access to all work areas, offices, files, records and personnel
and will be reporting directly to the AM.
E. Quality Manager will be able to carry out audits independently of routine management
and i.a.w. organisation quality audit programme.
F. QM will assign any additional role and responsibility to the quality personnel in respect
of requirement.
G. In absence of QM the role and responsibility will be taken care by AM/ SMS Manager
maximum as per MOE.
H. QM will report and record on the appropriate documentation, all finding/ discrepancies
to enable them to be dealt with under the closed loop process.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.6.2 Quality Personnel – Quality Auditor
A. Audit personnel i.e. Quality Auditor is reportable to the QM and carry and support the
role and responsibility on behalf of QM.
B. Quality auditor is responsible for audit inspection accomplishment in accordance with
the requirement and issue an audit discrepancy report for any observed deficiencies.
C. Auditor shall be trained in the entire audit procedures by involving in an actual audit
exercise, including performing one audit unsupervised.
D. The training of auditor shall include documentation review, participation in audit
activities, and preparation of audit report.
E. The Quality Auditor shall be responsible for carrying out audits to monitoring
compliance with airworthiness requirements and company procedures.
F. Additionally, audit personnel shall be exposed in entire audit procedures by involving
them in an actual audit exercise, including performing audit under supervision.
G. The process shall include documentation review, participation in audit activities, and
preparation of audit nonconformance report.
H. The Quality audit personnel shall be dedicated and independent of the other functions
and responsibilities related to production or management of maintenance activities.
I. However, if a need arise, appropriately qualified and experienced personnel from other
department may also carry out such audit with approval of QM , provided person not
involved in the production process being audited.
J. Quality auditor will keep the QM in a close loop in respect of any deficiencies and doubt
observed during audit.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.6.3 Quality Personnel – Technical Officer (Quality)
A. The designated technical officer (quality) will assist the Quality Auditor in auditing task.
B. The technical officer (quality) is responsible for monitoring various activities related to
Audits as per organisation and regulatory requirements.
C. The technical officer (quality) will prepare quality audit program for completion of
scheduled audits for the calendar year.
D. Technical officer (quality) will keep all applicable regulatory publication like CAR 145,
CAR 66, AAC, APM etc. updated in soft copy.
E. If there is any change in applicable regulatory publication, the same shall be brought in
notice to QM for review and effect of same in organisation activities.
F. Any data recording and its updation shall be confirmed by appending sign, name and
date by the person dining the same.
G. Technical officer (quality) will act as a support and helping hand to the quality
management of the organisation.
H. Periodic review of audit check list to ensure that the contents are adequate to verify the
compliance of applicable requirements of CAR M, Airworthiness regulations and
organizations, exposition and manuals.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.7 QUALIFYING INSPECTORS
A. Presently the organisation does not have any qualified inspector so the qualifying
inspector procedure is not applicable for the organisation.
B. However, in future organisation implement the qualifying inspector procedure as and
when required.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.8 QUALIFYING MECHANICS
A. Personnel who will assist CS/ SS to carry out aircraft/ component maintenance shall be
adequately trained and qualified.
B. Qualified mechanics will carry out and assist the CS/ SS to complete the maintenance
task in respect of specific/ specialized work as per the requirement of the organisation.
C. Type of task considered as specialized/ specifics task is Boroscopic inspection, painting,
welding, composites work, components maintenance in shop, NDT, machining etc.
D. SNA will issue such authorization to CS/ SS for specialized/ specifics task like
Baroscopic inspection, Dye penetrate inspection only after a task training.
E. All other specialized service required, will be contracted to appropriately approved
organisation or to manufactures and other maintenance working team as per MOE.
F. QM will issue such authorization with a validity of maximum one year after ensuring
all qualification are met and successful completion of competency assessment.
G. Validity of such authorization will be restricted depending upon validity of AME
license, continuous training and human factor training.
H. Authorization can be renewed by QM, provided all previous requirements are met &
upon satisfactory completion of competency assessment.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.8.1 Qualifying Mechanics Procedure
A. Whenever situation arise for qualifying mechanics due to upcoming maintenance task
requirement, MM will ensure availability of qualified mechanics before starting task.
B. SNA has requited and trained personnel the trade wise technicians such as fitter, sheet
metal, electrician, engine, fuel systems and also for maintenance as per scope of work.
C. Personnel associated with the organisation having trained, qualified, experience and
skilled shall be treated as qualified mechanics for
1. Trade wise person having training of trainee mechanics including human factor
2. Direct recruitment of mechanics on the basis of skill, knowledge and competency.
3. Contracted mechanics for any specialized job such as NDT, Avionics, RR
compasses etc.
D. Qualified mechanics are able to carry out maintenance tasks to any standard specified
in the maintenance data and will notify supervisors the mistakes which require
rectification to re-establish required maintenance standards.
E. Specialized services staffs are able to carry out specialized maintenance task to the
standard specified in the maintenance data and will both inform and await instructions
from their supervisor in any case where it is not possible to complete the specialized
maintenance data.
F. Mechanics will sign off the task after getting practical experience in organization.
Minimum qualification is diploma from DGCA approved training institute or personnel
trained in specific specialized jobs (battery charging, fitting, airframe/ engine trade etc.).
G. QM shall assess the technicians based on their training, experience and qualification for
issue of Limited Authorizations without snag rectification.
H. MM shall also ensure that necessary training is given to staff on aircraft types/
item of equipment to get necessary authorizations.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.9 EXEMPTION/ VARIATION
A. SNA has a policy and procedure to follow whenever exemptions are required whenever
it is necessary to deviate from the approved aircraft maintenance program.
B. Exemption procedure provide control on granting of authorization for deviation or
exemption to aircraft or component maintenance program.
C. For operator/ customer’s aircraft, any maintenance task exemption can be done with
written authority of the operator / customer.
D. An inspection interval can be exceeded by 10 hours (if time -controlled), or by 30 days
(if date controlled), or can be performed early at any time prior to the regular interval.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.9.1 Exemption/ Variation Procedure
A. No exemption shall be permitted on Aircraft/ Component maintenance program unless

prior written permission is obtained from the O/o DGCA.
B. However, in exceptional case, QM can provide a concession on checks interval up to
10% as per the provisions given in MPD/ AMM under an intimation to O/o DGCA.
C. Application for exemption on checks shall be made to O/o DGCA by the MM through
the QM.
D. Exemption request shall be submitted well in advance so that the same can be properly
evaluated before accepting the request.
E. All exemptions shall be serially numbered and controlled by the requesting department.
The original copies to be kept in the Quality department.
F. To ensure that the conditions of exemptions are fulfilled within the time frame
requirement and standards as specified.
G. Whenever extension is obtained for a scheduled maintenance check then the next check
due shall be computed without reckoning the extension period.
H. The copies of extension should be preserved in the Quality Department and also along
with the respective aircraft records.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.10 CONCESSION/ DEVIATION PROCEDURE
A. SNA has a policy and procedure to follow whenever concession/ deviation is required
whenever it is necessary to deviate from the organisation approved procedure.
B. Concession procedure provide control on granting of authorization for deviation or
exemption to organisation approved procedure.
C. Any deviation from organisation documented procedures, prior approval of Quality
Manager shall be obtained.
D. For operator/ customer any approved procedure concession can be done with written
authority of the operator/ customer to the QM.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.10.1 Concession/ Deviation Procedure
A. In event of necessity of deviation from a documented procedure, concerned in-charge /

department head shall develop alternate procedures with justification and record.
B. Such alternate procedures shall clearly identify the impact of deviation from approved
procedures, mitigation for any possible risk and duration for deviation effectivity.
C. Respective departmental head shall evaluate such proposal and confirm that deviation
does not affect airworthiness and safety standard adversely.
D. Concession is permission from competent authority/ regulatory body to
1. Use a limited quantity of material/ parts not manufactured exactly in accordance
with the manufacturer’s approved design specification or;
2. Effect major modification/ repair not completely in conformity with that approved
by manufacturer or;
3. Deviation from a documented approved procedure with alternate procedure;
F. On satisfactory evaluation, the department head shall recommend to QM for review and
QM will assess the proposal if it’s acceptable
G. With consent of AM, QM will take prior permission from O/o DGCA for concessions
to Organization Procedure or those specified in the MOE.
H. Any concession in respect of approved maintenance procedure and use of alternate parts
shall be part of aircraft log books/ procedure sheets/ aircraft file, as applicable.
I. QM will forward the proposal to DGCA for final approval as required and such
concession shall be valid only for the specific case.
J. QM shall maintain the original record of concessions granted to the organisation.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.11 SPECIALISED ACTIVITIES
A. Presently, the organisation does not have approval to carry out and certify the activities
such as NDT, welding etc.
B. As and when required such services shall be out sourced for special activities along with
assigned personnel when intended.
C. Activities such as NDT, Welding, etc, shall be carried-out in an approved CAR 145
Maintenance Organization holding the appropriate rating(s).
D. SNA technical personnel may carry out only Dye Penetrant and Boroscope type
inspections provided, all necessary tools and facilities are provided.
E. Authorisation shall be granted to organisation technical personnel after a successful
completion of task training and satisfactory competency assessment of the individual.
F. Competency assessment shall be carried out by the board consisting MM/ Department
head/ Subject matter expert along with QM.
G. Authorisation for specialised activities shall be issued with scope of specialised task and
validity.
H. Personnel using the privilege of Authorisation for specialised activities shall append the
sign and date along with the authorisation number.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.11.1 Specialised Activities Procedure
A. Organisation has established training, qualification and experience requirements for

personnel carrying out inspection of aircraft using specialised activities like NDT.
B. Personnel who carry out inspection of aircraft/ components using NDT method shall be
trained and qualified as per NAS 410/ EN4179/ Equivalent standards.
C. QM shall issue a certification of authorization to the NDT trained personnel to carry out
and certify NDT jobs as per the scope of authorization.
D. If an outside agency services has to be used, SNA shall verify the credentials and
suitability of the NDT personnel before assigning the task.
E. Experience, training, examination and qualification criteria for NDT personnel shall
meet the requirements of NAS410/EN4179.
F. The continuation training and examination as required by NAS410/EN4179 shall be
provided to the NDT personnel.
G. The qualification and experience requirement for NDT specialised activities shall be
followed as per the latest publication of AAC No. 2 of 2017
H. NDT personnel should have completed task training and assessed by a board constituted
by QM, MM/ designated subject matter expert representative for authorization issuance.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.12 MANUFACTURER AND OTHER MAINTENANCE WORKING TEAM
A. Organisation has policy to ensure adequate control on the manufacturers and other
maintenance teams working on organisation aircraft/ components.
B. This procedure applies whenever aircraft or component maintenance/ modification are
performed by the manufacturers and other maintenance working teams.
C. This refers to role of outside teams acting in organisation facility to carry out a
maintenance task on airframe/ engine/ equipment under organisation responsibility.
D. Any repair modification and maintenance not given in any of the manufacturer’s
documents, MM will take advice from the manufacturer.
E. Similarly, for clarification regarding the requirement spelt out with manufacturer’s
documents or in-service difficulties faced during maintenance, the manufacturers are
approached for necessary guidance and advice.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.12.1 Manufacturer and Other Maintenance Working Team Control
A. Maintenance work required to be carried out on an aircraft/ engine/ component which

is beyond the scope of work/ capability of organization, then manufacturer’s or other
maintenance team’s assistance to carry out and certify will be sought.
B. Assistance from manufacture, authorized service center or DGCA/ TC or equivalent
authorities approved organization will be sought to carryout work and/or certify work.
C. Control will be exercised by organization in verifying quantum of work, personnel
authorization, materials, maintenance data, tools and equipment, environmental
conditions at time of carrying out work to ensure quality work to be carried out.
D. In such cases, MM will liaise with manufacturer to obtain recommendations on scope
of work to be carried out and propose the same to concern O/o DGCA for acceptance.
E. Manufacturer team may perform design, repair, installation and test within the scope of
their manufacturing/ maintenance approval granted by the airworthiness authority of
their country.
F. Concern DGCA Office will be intimated prior to utilizing the service to obtain their
acceptance.
G. Other maintenance working team may perform design, repair, installation and testing
within the scope of their repair design approval/ maintenance approval granted by the
airworthiness authority of their country.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.12.2 Manufacturer and Other Maintenance Working Team Procedure
A. All materials/ tools/ spares required for the subject work will be provided by the
organization or manufacturer/ other maintenance working team under request.
B. In such cases, all parts/ materials will be subjected to incoming inspection and
acceptance procedures as per defined procedure of MOE and then issued for use.
C. QM will ensure that the one of the following criteria is fulfilled for control of
maintenance instruction and procedures:
1. Use of maintenance instruction and procedures approved by the manufacturer.
2. Use of maintenance instruction and procedures approved by Engineering Head /
Quality of the organization, which has supplied the maintenance working team.
3. Use of maintenance instruction approved by the Quality Manager, based on the
recommendation from the manufacturer.
D. All personnel shall be provided briefing about applicable organisation procedures and
issued with company authorisation, prior to commencement of such work.
E. A formal written maintenance arrangement shall be made between the organisation and
manufacturer/ other maintenance working team.
F. All such work shall be coordinated and monitored by organisation maintenance
department, who shall also provide necessary support.
G. Work will be carried out in an acceptable environmental condition, which will not
hamper the execution of the work or put undue stress on the working personnel.
H. Work will not be carried out during rain, storm, icing or dusty (dust storm) conditions.
I. If work is required to be carried out outside hangar, where temperature is higher than
moderate/ acceptable, then working time per day will be reduced to avoid exceeding
human factor limitations.
J. MM/ CAMO will raise a work order and issue the same to the manufacturers/ other
maintenance working team.
K. Any modification/ repair, recommended by the manufacturer, will also be carried out
under detailed work order raised as above.
L. The manufacturers/ other maintenance/ repair agency working team shall certify tasks
accomplished, including necessary inspection and testing in task card/ repair instruction.
M. Work carried out by manufacturers/ other maintenance working team will be certified
in the respective work order and in logbooks by the authorized personnel.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.12.3 Manufacturer and Other Maintenance Working Team Certification Procedure
A. All work to be carried out by the manufacturer’s working party and other maintenance
working teams will be certified by them under their organisation authorisation if their
MOE or equivalent documents and their scope of approval permit them to carry out the
work and certify the same.
B. In case due to various regulatory reasons, if the manufacturer / other maintenance
working team cannot certify the work carried out by them, then QM will permit MM/
CS having type rated on the model of aircraft to associate with the repair team and certify
the repair under approval issued by the organisation.
C. In both cases, for any work carried out by manufacturers and other maintenance teams,
the final Certificate of Release to Service (CRS) will be issued by company authorized
certification authorization only.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13 PERSONNEL TRAINING
A. Organisation has adequate qualified and trained personnel to carry out maintenance of
aircraft and its component as per the scope of approval granted to the organisation.
B. All maintenance personnel in the organisation shall be provided with adequate and
necessary organisation and regulatory training.
C. Training is an ongoing process applied for all level of employees at various stages with
level of training applied relative to the importance of the task and human performance.
D. The basic aim of trainings is to train the employees and to understand human factor to
perform the required task such a way that organisation operates at its best efficiency
and safety level.
E. Training will be imparted to all Engineering Personnel including Post Holders i.e. AM,
QM, MM, CS, SS, Technician, Store Personnel, Technical officer, Auditor and others.
F. Training will be provided to all personnel for ensuring that everyone is adequately
trained to carry out the functions and satisfy the responsibilities assigned to individual.
G. SNA shall organise different type of training to ensure personnel associated with the
organisation is well qualified and trained.
H. Following type of the training will be organised:
1. Induction Training;
2. Human Factor Training;
3. Safety Management Training;
4. Marshalling Training;
5. Refueling Training;
6. Familiarization (Equivalent to Level 1) Training;
7. Continuation/ Refresher/ Recurrent Training;
8. Specialised/ Type Task Training;
9. Aircraft/ Component Type Training;
10. Miscellaneous Training;
I. Depending on case-to-case basis, trainings will be imparted to in-house/ external

personnel for activities or aircraft managed by the organisation as per the scope.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.1 Personnel Training Program
A. Organisation has a training program to ensure that each and every employee will get
well trained from time to time.
B. The training program has been defined to ensure the applicability of the training for the
personnel.
C. Whenever personnel change the department from one to other than the department head
will ensure that the personnel is get well trained before assigned to work.
PERSONNEL TRAINING PROGRAM

TRAINING AM QM QUALITY MM CS/ TECHN PLANNER STORES
NAME AUDITOR TO SS CIANS (If Applicable) PERSONNEL
INDUCTION × × × × × × × × ×
CAR 145 × × × × × × × × ×
CAR 66 × × × × × × × ×
MOE × × × × × × × ×
AIRCRAFT × × × × × × × ×
FAMILARIZATION
SAFETY × × × × × × × × ×
MANAGEMENT
SYSTEM
HUMAN FACTOR × × × × × × × × ×
QUALITY × × ×
AUDIT
MARSHALLING ×
REFUELING ×
STORE ×
PROCEDURE
RECURRENT/ × × × × × × × × ×
REFRESHER
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2 Personnel Training Procedures
A. The basic aim of trainings is to train the employees to perform the required task using
the most up to date methods and techniques so that the organisation operates at its best
efficiency and safety level.
B. Training will be imparted to all maintenance personnel including Post Holder (MM,
Department Head, CS, SS, Technician, Personnel from Quality and Stores, QM, AM).
C. Training department is responsible to ensuring all the training requirements of the
personnel.
D. SNA as being small organisation, MM will take care the responsibility of the training
manager for engineering personnel.
E. Whenever required, MM will be intimated for necessary planning regarding the training
of personnel.
F. Depending on case to case basis, the training may be conducted in house by suitably
qualified person from the organisation or by other qualified organisation.
G. Depending on case-to-case basis, Familiarization (Level 1) training will be imparted to
in-house for the internal and external candidates.
H. External candidates for familiarisation training equivalent Level 1, the aircraft being
maintained by the organisation as per the latest CAR 145 approval schedule.
I. Also, on request basis organisation may impart different type of training like CAR M,
CAR 145, Human Factor SMS, Quality training etc. to outside candidates.
J. Training to be organised by the organisation will have different module as per the
requirement and training.
K. Quality manager will organise the training according to the requirement and need raised
by MM/ department head for the engineering personnel.
L. Syllabus and duration of training will depend upon the individual task and the scope of
the training.
M. Training shall be imparted by a person who shall be treated as a Mentor. For being
Mentor person should have
An experience of Five Years as a Post Holder or;
An experience of Five Years as a CS/ SS or;
Subject matter expert for at least Two year or;
Approved instructor on subject or;
Specified qualification as acceptable to QM;
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.1 Induction Training Procedures
A. Induction training will be imparted to all newly joined personnel to cover the
organisation policy, function and the role and responsibility of the individual.
B. Induction training syllabus has to cover the subject and topics as per the organisation
scope of the approval and duration shall be of eight hours.
C. Training module subject shall be covered by the subject matter expert available within
the organisation as per scope of work.
INDUCTION TRAINING MODULE

MODULE SUBJECT DURATION
Module 1 Organisation General 2: 00 Hrs.
Business Activity,
Vision and Mission
Organisation Chart
Key Personnel
Code of Conduct
Module 2 Organisation Manual 1: 30 Hrs.
Maintenance Organisation Exposition
Engineering Procedure Manual
Continuing Airworthiness Management
Exposition
Safety Management System Manual
Other Associated Manual
Module 3 Human Factor and Safety 2: 00 Hrs.
Standard Maintenance Practices
Human Performance
Quality and Safety Policy
Role and Responsibility
Module 4 Product Overview 2: 00 Hrs.
Aircraft Type/ Operation
Aircraft Maintenance
Aircraft Refueling
Aircraft Marshalling
Module 5 Concise Overview 0: 30 Hrs.
Feedback
Interaction
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.2 Human Factor Training Procedure
A. Human Factor training will be imparted to all personnel to understand the human
performance and limitation in respect the organisation scope of approval.
B. Human Factor training syllabus has to cover the subject and topics as per the
organisation scope of the approval and duration shall be of sixteen hours.
C. Duration for recurrent training shall be 50 % of initial human factor training and it may
be clubbed with other training.
D. Training module subject shall be covered by subject matter expert available within the
organisation as per scope of work or by the approved instructor of other organisation.
HUMAN FACTOR TRAINING MODULE

Module 1 General /Introduction to Human Factors 0: 30 Hrs.
Module 2 Safety Culture / Organisational Factors 0: 30 Hrs.
Module 3 Human Error 1: 00 Hrs.
Module 4 Human Performance and Limitations 2: 00 Hrs.
Module 5 Environment 1: 00 Hrs.
Module 6 Procedures, Information, Tools and Practices 0: 30 Hrs.
Module 7 Communication 0: 30 Hrs.
Module 8 Team Work 0: 30 Hrs.
Module 9 Professionalism and Integrity 0: 30 Hrs.
Module 10 Organisation’s Human Factor Programme 0: 30 Hrs.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.3 Safety Management System Training Procedure
A. Safety Management System (SMS) Training will be imparted to all personnel associated
with the organisation.
B. Syllabus and duration of SMS training depends upon the personnel scope of work and
position.
C. SMS training module will cover generic for the all personnel except the post holder and
department head and duration of such training will be of eight hours.
D. SMS training module will cover specific for the all post holder and department head and
duration of such training will be of additional eight hours.
E. SMS training will be imparted by approved SMS Manager or person having the Train
the Trainer Training and knowledge of subject matter.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.4 Marshalling Training Procedure
A. Marshalling training shall be imparted to technician actively engaged in the movement

of the aircraft.
B. No technician shall receive or dispatch the aircraft unless undergone a marshalling
training and successfully assessed for the same.
C. The syllabus of Marshalling training will be as per the location, traffic and aircraft
D. Duration of marshalling training shall be of eight hour and will be completed after assessment
of the personnel.
E. As being a critical and independent task, an authorisation shall be issued to the personnel
completed the successful assessment for the marshalling training.
MARSHALLING TRAINING MODULE

Module 1 Marshalling General 0: 15 Hrs.
Module 2 Marshalling Gear 1: 15 Hrs.
Module 3 Marshalling Procedure 3: 00 Hrs.
Module 4 Marshalling Practice 2: 00 Hrs.
Module 5 Audio/ Video Presentation 1: 00 Hrs.
Module 6 Concise Overviews 0: 30 Hrs.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.5 Refueling Training Procedure
A. Refuelling training shall be imparted to personnel actively engaged in the ground

handling of the aircraft.
B. No personnel shall be do refuelling of the aircraft unless undergone a refuelling
training.
C. Duration of refueling training shall be of eight hour and shall be imparted by the CS/ SS or
experienced personnel as acceptable by QM.
D. The syllabus of fueling training will be as per the location and severity of the refueling
process and type of fuel and means of fueling.
REFUELLING TRAINING MODULE

Module 1 Refueling General 0: 15 Hrs.
Module 2 Refueling Gear 1: 15 Hrs.
Module 3 Refueling Procedure 3: 00 Hrs.
Module 4 Refueling Practice 2: 00 Hrs.
Module 5 Audio/ Video Presentation 1: 00 Hrs.
Module 6 Concise Overviews 0: 30 Hrs.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.6 Aircraft Familiarisation Training Procedure
A. Aircraft Familiarisation Training will be imparted to all CS/ SS, post holder and
technician and technical support staff for the aircraft managed by the organisation.
B. Aircraft Personnel having earlier exposure on a particular type of aircraft need not to
have the aircraft Familiarisation training with the organisation.
C. If personnel not having exposure on a particular type of aircraft, personnel need to have
Aircraft Familiarisation training with the organisation.
D. The syllabus of Aircraft Familiarisation Training will be equivalent to Label 1 training
and duration for the same should be as per the aircraft system and its complexity.
E. Aircraft managed by the organisation is type of noncomplex motor aircraft and the
aircraft familiarisation training duration for such aircraft shall be of eight hours.
F. As per present organisation Aircraft Familiarisation Training shall be imparted by
person having a certification authorisation on aircraft type as CS/ SS / or as acceptable
to QM.
AIRCRAFT FAMILIARISATION TRAINING MODULE

Module 1 General Description 0: 15 Hrs.
Module 2 Aircraft General (Airframe, Engine, System) 0: 30 Hrs.
Module 3 Maintenance Practices (Airframe, Engine, System) 1: 00 Hrs.
Module 4 Ground Handling, Servicing, Cleaning, 0: 30 Hrs.
Lubrication, Inspection
Module 5 Special Tool and Test Equipment 0: 30 Hrs.
Module 6 General Layout of the Aircraft Systems 1: 00 Hrs.
Module 7 General Layout of the Power Plant Systems 1: 00 Hrs.
Module 8 Aircraft Electrical/ Instrument/ Utility System 1: 00 Hrs.
Module 9 Practical Demonstration on Aircraft/ Engine/ 2: 00 Hrs.
Module 10 System
Concise Overview 0: 15 Hrs.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.7 Continuation/ Refresher/ Recurrent Training Procedure
A. The objective of Continuation Training Program is to ensure that the personnel

associated with the organisation have current and updated knowledge on Regulatory
requirements, organisation policies and procedures, maintenance procedure and the
product associated with the individual.
B. Continuation Training also covers human factor training, the objective of which is to
ensure management of human errors during maintenance and thus improve safety in
the organisation and decrease organisational exposure to risk.
C. The duration and syllabus of the Continuation training shall be as per the scope of work
personnel associated and the job profile of the individual.
D. Continuation Training shall be imparted as per the subject by the subject matter expert
or person accepted by the QM.
INDUCTION TRAINING MODULE
Module 1 Rules and Regulation 2: 00 Hrs.
Aircraft Rule and Regulation
Civil Aviation Requirement
CAR 145 Review
CAR 66 Overview
Airworthiness Advisory Circular
Module 2 Organisation Structure 1: 00 Hrs.
Organisation Overview
Maintenance Organisation Exposition Overview
Engineering Procedure Manual Overview
Other Associated Manual Overview
Module 3 Current Technology 1: 00 Hrs.
In service and Industry Experience
Incident/ Accident Review
Product Overview
Defect Overview
Module 4 Maintenance Data (For Aircraft Type) 6: 00 Hrs.
AMM, CMM, EMM, IPC, SRM Review
SB, SL, SI, AD Review
Mandatory and Miscellaneous Modification Aircraft
Good Maintenance Practices
Refueling
Module 5 Human Factor System 6: 30 Hrs.
Human Performance
Human Factor Overview
Human Standard Practices
Threat and Error Management
Internal/ External Audit Findings
Internal/ External Circular Notices
Module 6 Safety Management System 6: 30 Hrs.
SMS Issues and Challenges
SMS Tools and Procedures
Effectiveness of SMS
Safety Risk Profiles
Safety Risk Mitigation
Safety Overview
Feedback
Interaction
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.8 Specialised/ Type Task Training Procedure
A. Specialised / type task training shall be imparted to the individual as per specialised
task/ type task requirement.
B. The syllabus and duration of type task training will depend upon the individual task and
its complexity.
C. Such training shall be imparted by the subject matter expert and accepted by the QM.
D. The training shall be imparted directly in the form of practical by associating in the task
or a combination of class room with practical demonstration.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.9 Aircraft/ Component Type Training Procedure
A. Aircraft/ Component training shall be imparted to the individual as and when required
for the utilisation for specific aircraft and component.
B. Aircraft/ Component training shall be provided as need basis whenever no such type of
the certifying staff is available for the task to be accomplished.
C. per specialised task/ type task requirement.
D. The syllabus and duration of type task training will depend upon the individual task and
its complexity.
E. Such training shall be imparted by the subject matter expert or organisation approved
for such training as accepted by the QM.
F. The training shall be imparted directly in the form of practical by associating in the task
or a combination of class room with practical demonstration.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.2.10 Miscellaneous Training Procedure
A. Miscellaneous Training cover the day to day training imparted during the maintenance
task carried out.
B. Miscellaneous Training will cover but not limited to the training like
1. First Aid Training;
2. Dangerous Goods Training;
3. Store Procedure Training;
4. Task Specific Training;
5. Operation of Specialised Tools
6. Any other training;
C. Miscellaneous Training shall be imparted to the individual or the group as and when
required.
D. The syllabus and duration of type task training will depend upon the individual task and
its complexity.
E. Such training shall be imparted by the subject matter expert or organisation approved
for such training as accepted by the QM.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.13.3 Training Record Procedure
A. Whenever a member of staff has completed any form of training, details of such training
are kept on file in the individuals certifying Staff Record.
B. Attendance sheet will be used for any for recording date, location, and subject of the
training, attendee and mentor details.
C. The attendance sheet will be issued before each training for recording the attendance
and will be signed by attendee and mentor on daily basis for entire training duration.
D. All the training records will be preserved till the duration it is not superseded by fresh
training and at least for 3 years.
E. Whenever a member of staff has completed any form of training, details of such
training are kept on file in the individual’s personal record.
F. Attendance sheet will be used for any for recording date, location, and subject of the
training, attendee and mentor/ instructor details.
G. Attendance sheet will be maintained for each training and will be signed by attendee
and mentor/ instructor on daily basis for entire duration of such training.
H. Training record shall be maintained in the following training:
1. Attendance sheet for the training;
2. Feedback i.r.t Training (If applicable);
3. Assessment record i.r.t. Training (If applicable);
4. Training Syllabus and Duration;
5. Training Certificate and Distribution;
6. Any other relevant document (If applicable);
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.14 PERSONNEL COMPETENCE ASSESSMENT PROCEDURE
A. Organisation shall requires the competence of personnel involved in maintenance,

management and/ or quality audits must be established and controlled i.a.w. a procedure
and a standard acceptable to DGCA.
B. In addition, to the necessary expertise related to the job function competence must
include an understanding of the application of human factors and human performance
issues appropriate to that person's function in the organization.
C. QM will carry out competence assessment of all maintenance/ department head/ quality
personnel before recruitment of such personnel in the organization.
D. Competence and capability will be assessed by letting the person to work under the
supervision of another support/ certifying personnel or a quality auditor for a sufficient
time to arrive at a conclusion.
E. Sufficient time could be as little as few days if the person is fully exposed to relevant
work. It is not required to assess against the complete spectrum of intended duties.
(AMC 145.A.35.f)
F. If the person has been working in an approved maintenance organization and was a
support / certifying person nithat organization, then the chief engineer or quality manager
will accept a written confirmation (Experience certificate) from the person responsible
for running the quality system, about the person. (AMC 145.A.35.f)
G. QM will carry out qualification assessment by means collecting copies of all document
that attest qualification, such as the license and/ or any authorization held.
H. This will be followed by confirmation check with the organization(s) that issued such
document(s) in case of any doubts over the authenticity.
I. A comparison check shall be carried out for differences between product type ratings
on qualification documents and relevant product types maintained by organization.
J. These differences may reveal a need for product type differences training, task training.
(AMC 145.A.35.f).
K. Assessment shall be made against the requisition by the MM/ department head after
ensuring the qualification and requirement for the candidate.
L. The assessment board constitute of at least of two member which shall contain one MM,
one Type rated AME/ Contracted AME/ subject matter expert chaired by QM.
M. The authorization will be issued after meeting the minimum qualification requirements
as specified and passed the oral examination (May be physical or online).
N. Competency assessment shall be conducted for the purpose by the board comprising
QM and MM/ Type Rated AME/ Subject matter expert/ Department head.
O. After satisfactory assessment and recommendation by the board, QM will issue
authorization to the person.
P. Quality department shall maintain the records of all competency record and relevant
authorisation under responsibility and supervision of QM.
Q. It is the responsibility of the individual to ensure replacement of license/ authorization
when it becomes lost or mutilated and must notify the QM through department head for
taking replacement action.
R. The records shall also be maintained for recording and monitoring experience/ training.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.14.1 CS/ SS Competence Assessment Procedure
A. MM will forward the application for grant of approval/ authorization of all

individuals CS/ SS to the QM for competence assessment and issue of certificate of
authorisation, based on the organization requirement.
B. The Manager before putting up application for any candidate will ensure that the
candidate has undergone proper training as per organization requirement to
commensurate with the scope of authorization applied for.
C. QM will constitute an assessment board consisting of QM, MM, and/ or type
experienced certifying personnel for conducting oral cum practical examination of the
candidate for issue of authorization.
D. Support staff & Certifying staff will be assessed by the board for adequate
understanding of the relevant aircraft and / or components to be maintained together
with the associated organization procedures, before issue of inspection approval /
certifying authorization. (AMC 145.A.35.a.1 refers)
E. Candidates should have Adequate understanding of the relevant aircraft and/or
aircraft component(s) to be maintained together with the associated organization
procedures means that the person has received training and has relevant
maintenance experience on the product type and associated procedures such that the
person understands how the product functions, what are the more common defects
with associated consequences etc. (AMC 145.A.35.a.1 refers)
F. The procedure for competence assessment of personnel includes following aspects:
1. Experience criteria, training, qualification and competence.
2. Initial and current training procedure in accordance with the job.
3. Evaluation system of the competences (job description recommended for each job,
on job evaluation and/ or examination relevant to the particular job role)
4. Recording and storing
5. Recording system/ control system of experience.
6. Conditions of permitting personnel to do unsupervised job (e.g. reception control)
and therefore to sign associated work documents.
7. Contracted personnel.
8. Human factors training.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.14.2 One -Off Authorisation Procedure
A. In those situations where the requirement for a one-off authorisation to issue a CRS for
a task on an aircraft type for which CS/ SS does not hold a type-rated authorisation has
been identified, the following procedure is recommended:
1. Flight crew should communicate details of the defect to the operator’s supporting
maintenance organisation with full details of the defect. If necessary, the
supporting maintenance organisation will then request the use of a one-off
authorisation from the quality department.
2. When issuing a one-off authorisation, the quality department of the organisation

should verify that:
• Full technical details relating to the work required to be carried out have been
established and passed to the certifying staff.
• The organisation has an approved procedure in place for coordinating and
controlling the total maintenance activity undertaken at the location under the
authority of the one-off authorisation.
• The person to whom a one-off Authorisation is issued has been provided all
the necessary information and guidance relating to maintenance data and any
special technical instructions associated with the specific task undertaken. A
detailed step by step worksheet has been defined by the organisation,
communicated to the one-off authorisation holder.
• The person holds authorisations of equivalent level and scope on other aircraft
type of similar technology, construction and systems.
3. The one-off authorisation holder should sign off the detailed step by step
worksheet when completing the work steps. The completed tasks should be
verified by visual examination and/or normal system operation upon return to an
appropriately approved maintenance facility.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.14.3 Taxing Authorisation Procedure
A. Authorisation for taxing shall be given to the person having the following:
1. A valid AME license in appropriate category covering the engine installed on the
type of aircraft.
2. Medical assessment has been made at least preceding 24 months;
3. Trained on taxiing of the aircraft and assessment for taxiing has been made by a
pilot, qualified on the type of aircraft.
4. Qualified to use the Radio Telephone if radio communication required or;
5. Person holding RT license be available in the cockpit;
6. Conversant with the aerodrome layout, signages, marking, instructions, signs,
lighting, etc. appropriate for safe aircraft movement.
B. Taxing Permit Issue: QM of the organisation shall issue taxy permit after ensuring the
requirements have been met with by the individual satisfactorily. The permit will be
valid for one year. The privileges of the taxy permit shall be restricted to the airport
specified in the permit.
C. Taxing Permit Renewal: QM shall renew taxy permit to person having:

1. The AME licence is current.
2. Holds a valid RT licence, if RT licence is held by the Permit holder.
3. Has taxied the aircraft covered by the permit at least once during the preceding
one year.
4. In case if this experience is not met with the permit will be renewed provided he
taxies the aircraft under the supervision of another person holding a valid taxy
permit and a satisfactory certificate is issued by him.
D. Taxing Permit Record: QM shall maintain the records of taxying permit with all
relevant assessment and documents
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.14.4 Quality Circular Procedure
A. Quality Circular is issued and are distributed to ensure that Quality/ Safety Information
relevant which may affect maintenance and /or the safe handling of aircraft
B. QM is responsible person to issue the Quality Circular.
C. MM shall ensure that all maintenance staff read and understand all issued quality circular.
D. Quality circular is issued by Quality department for advising the organisation personnel
on matters related to maintenance procedure, quality system and operational safety
E. Quality circular is prepared based on documents like MOE, CAR regulatory
requirement, SLs, ISAs, AOWs, Telex messages, etc. which are relevant to quality or
safety activity.
F. Quality Circular is also based on recommendations of defects/ accidents/ incidents
investigations, audit findings, safety information and work experience.
G. Quality circular shall be published in manual format as per EPM appendix.
H. All Quality Circular shall be numbered sequentially in control manner.
I. Information in quality circular shall not supersede that contained in Maintenance
Manuals or other Approved Publications unless specifically stated.
J. Any Quality Circular which are URGENT in nature as decided by QM and shall be sent
via e-mail followed by regular circulation as per this procedure.
K. All the Department heads shall ensure that all such Quality Circular are read by the listed
staff acknowledged within the stipulated period of 30 days.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.15 TRAINING PROCEDURES FOR ON JOB TRAINING
A. Presently the organisation does not have any on job training policy however in future
organisation implement the training procedure for on job training as required.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
C.3.16 PROCEDURE FOR ISSUE OF THE RECOMMENDATION TO DGCA FOR

THE ISSUE OF A CAR 66 LICENCE
A. As such a structured OJT program is not applicable for SNA fleet of aircraft
accordingly, issue of formal recommendation to DGCA for the issue of CAR 66
licence as per para 3 of AAC 04 of 2017 is not applicable.
B. This specify the provides the procedure to be followed to issue/ endorse/ change an
AME licence through eGCA.
C. The procedure to be followed for issue/ endorse/ change an AME licence as per
guidelines of AAC 04 of 2017.
D. The applicant must meet the requirements for issue/ endorse/ change an AME licence
as per guidelines of AAC 04 of 2017.
E. QM will assist and support to the individual for issue/ endorse/ change an AME
licence as per the requirement.
D/N: SNA/ EPM/ 001
I/N : 001, Feb. 2024
❖=======❖======❖
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
PART-D, CONTRACTED OPERATOR PROCEDURE
D.4.0 CONTRACTED OPERATOR
A. Part-D of this EPM provide procedure to control over maintenance work, technical
literature and documentation support for other air operator including AMO as per CAR.
B. This also specifies the procedure for the duty and responsibility of organisation and
operator whenever organisation undertakes such maintenance contract.
C. This EPM deals with procedures to be followed by S N A . Wherever contracted
customer procedures differ from the S N A, customer procedures shall be followed after
ensuring that they are in line with CAR-145 requirements.
D.4.1 OPERATOR CONTRACT PROCEDURE
A. SNA will catty out any maintenance to the operator aircraft against a clear work order/
repair order as required.
B. For carrying out the maintenance a clear contract has to be signed between SNA and
operator as per CAR 145.
C. The contract should specify the role and responsibility from both party with designated
personnel.
D. To provide control over maintenance work, technical literature and documentation
support for other air operator including Maintenance Organization as per CAR 145.
E. This procedure applies whenever SNA AMO provides maintenance services to other
operators including transit, schedule, inspection, documentation or any other assistance.
Proposed By: O/o SNA (MM) Page D.1 of D.4 Approved By: O/o SNA (QM)
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D.4.2 OPERATOR DOCUMENT PROCEDURE
A. SNA has a defined policy and guidelines to provide for operator’s procedures and
completion of paper work in an approved organization.
B. All maintenance documents of each contracting customer will be used by CAR 145
approved organization.
C. The operations department under SNA is responsible for safe operation of the aircraft for
both training and any other operation if approved.
D. While releasing the aircraft for operation, MM/ CS/ SS personnel will coordinate with
the P.I.C. or C.F.I. regarding the status of maintenance of aircraft, defect rectification.
E. After carrying out a walk-around pre-flight inspection, fuel upliftment as per load trim
sheets. P.I.C. / C.F.I. issue the pilot’s acceptance certificate as per CAR Sec 2 Series O.
F. On completion of flight, PIC will brief maintenance personnel regarding the performance
of the aircraft; defect encountered, total fuel up liftment during day and records the same.
G. CS/ SS personnel after rectification of the reported / observed defect will brief the PIC
and record the rectification action in the above document.
H. If there is any change in operational procedures of the aircraft and its systems the same
is informed to operations department in form of circulars.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D.4.3 OPERATOR DATA PROCEDURE
A. Maintenance records keeping shall be as per procedures specified for SNA aircraft as per
organisation policy and procedure.
B. Additionally, customer’s specific requirements as agreed, shall also complied with.
C. Flight hours/ cycles in aircraft, engine, propeller, log books and aircraft component
records (JLB/ FRB) shall be updated based on information received from the operator.
D. Major defects, rectification and repair shall be recorded in the appropriate logbooks.
E. Logbook entries shall be affixed to log books where applicable.
F. All maintenance records shall be returned to the owner when contract is terminated.
G. Record storage procedure will be as followed to keep it safe and secure.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
❖=======❖======❖
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
PART-E, DOCUMENT/ FORM PROCEDURE
E.5.0 SAMPLE DOCUMENTS
A. Part-E of this EPM provides the procedure for the documents and forms to be followed
for the compliance of MOE Part 5.
B. This part specifies the sample documents, standard form and the list to be used by the
organisation as per the scope of approval.
E.5.1 SPECIMEN DOCUMENTS PROCEDURE
A. The forms and document used by the organisation should reflect the form number as
assigned to the specified form.
B. The departmental head/ Managers of the organisation shall be responsible for proposing,
development of New Forms/ Tags/ Labels and revision of the same.
C. Proposal for the amendment or new form shall be conveyed via mail through the
department head/ manager to the QM before using the same.
D. Forms/ Tags/ Labels shall be reviewed and approved by QM and the same shall be
communicated to the user department for usage of the same.
E. All forms/ tags/ labels have been assigned with specific form number in order to monitor
and control the same
F. All the personnel have to use the specified forms and format as approved for the specific
documentation.
Proposed By: O/o SNA (MM) Page E.1 of E.20 Approved By: O/o SNA (QM)
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.1.1 SPECIMEN FORMS/ TAGS/ LABELS PROCEDURE
A. The sample documents, standard form and the list should be printed on portable size
paper with adequate thinness of minimum 75 GSM as per the requirement.
B. All the forms/ document to be printed on a paper with form number affixed at the bottom
to standardize and control the same. various forms/ tags/ labels used by the organisation
C. All tags should be of A6 size paper with a adequate thick to protect from general and
frequent handling.
D. Paper of yellow color with adequate thickness and should be used for the bin card and to
be printed on both sides.
E. All color coded tags before printing has to be verified by MM/ QM for adequate size,
thickness and color as per the requirement.
F. Specimen forms/ tags/Labels shall be developed, proposed by the departmental head and
same will be approved by the Quality Manager.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.1.2 SPECIMEN REGISTER PROCEDURE
A. The specimen register has to be used by the organisation personnel to control the
document recording system.
B. The registers with the page number counted and marked should be controlled by the
department head / MM/ QM before using the same,
C. Control of the register is carried by a statement: This register is meant for the purpose
of …………….and have a total number of pages………
D. Register to be used should be of hard binding and of A4 size with at least 120 pages or
as acceptable by department head / MM/ QM.
E. Register to be used should be protected from general handing by covering it.
F. Register should be clearly marked with
1. Name ……………..,
2. Volume……………,
3. Opening Date………
4. Closing Date………….
G. The pages of the register should have header as specified and to be maintained accordingly
by the personnel using the same.
H. The register used should be closed by the department head/ MM / QM after finishing and
before using the new one for the recording.
I. Any difficulty to maintain and use the record as per the approved has to brought to notice
of the department head/ MM and it has to be approved by QM before using the same.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.2 MANAGEMENT PERSON LISTING PROCEDURE
A. The accountable manager along with the approved post holder is considered as a
management person.
B. The list of the management person shall be updated as and when there is any change in
C. Such list shall be updated only after nomination, acceptance and approval of the
D. List of management person specify the name, designation and post detail of the personnel
along with personnel date of joining.
E. Apart from approved post holder organisation may nominate and designate personnel as
department head/ section manager to manage day to day function of department/ section.
F. Such personnel shall also be treated as a Management person and has to be part of
management person list.
G. Updated approved management person along with other organisation designated
management person shall be available with the QM.
.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.3 CS/ SS PERSONNEL LISTING PROCEDURE
A. The CS/ SS personnel should be listed in the quality department record as soon as the
person joined with the organisation.
B. The CS/ SS personnel list will include the regular employee of the organisation along
with sub-contracted CS/ SS personnel working under quality system of organisation.
C. The CS/ SS personnel listing should specify the name of personnel, License number,
category, validity along with type endorsement detail.
D. In addition, list of CS/ SS also specifies the authorisation no. validity and limitation if
issued by the organisation.
E. The list of CS/ SS If anyone in the CS/ SS change/ add, the same shall be updated in the
list earliest.
F. If any CS/ SS get grounded due any reason, same shall be intimated to the QM
immediately by individual and list shall be updated accordingly.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.4 AIRCRAFT MANAGED BY ORGANISATION LISTING PROCEDURE
A. List of Aircraft specify the list of the aircraft with its engine combination managed by
the organisation as per the scope of approval.
B. Such list shall have the aircraft registration detail and its MSN along with other
combination like Aircraft Model, Engine Model etc.
C. Whenever there is any add on or reduction in aircraft, the same shall be intimated to the
QM for the updation of such record.
D. If the aircraft is grounded for a long period, such intimation should also be made to the
QM with the reason for grounding.
E. Add on, reduction in or long-term grounding of the aircraft/ engine shall be intimated to
the quality department by MM.
F. It is the responsibility of the QM to keep such record i.e. “List of Aircraft Managed By
Organisation” updated all times.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.5 MAINTENANCE FACILITY LISTNG
A. List of maintenance facility is the list of approved maintenance facility where the
organisation maintain the aircraft as per the scope of approval.
B. Such list is not limited only for the DGCA approved maintenance facility but it also
includes the maintenance facility approved by the QM of the organisation.
C. The maintenance facility approved by QM should be intimated to the O/o DGCA along
with the list of the maintenance facility.
D. While any location of maintenance organisation required for addition, the same will be
amended in MOE and updated in this exposition.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.6 CONTRACTED MAINTENANCE ORGANISATION LISTING PROCEDURE
A. Currently the organisation has contracted for limited maintenance tasks.

B. Contracted maintenance organisation list shall be include the list of the organisation
working in their own quality system for our maintenance work.
C. Contracted maintenance organisation listing should specify the name of organisation,
location along, service Utilisation with contact person detail.
D. Such list shall be kept updated in all aspect for the easy reference.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E.5.7 SUB-CONTRACTED MAINT. ORGANISATION LISTING PROCEDURE
A. Currently the organisation has sub-contracted for limited maintenance tasks.

B. While any Sub-contracted maintenance organisation required for addition/ removal, the
same will be amended and updated.
C. Contracted maintenance organisation list shall be include the list of the organisation
working in quality system of our organisation.
D. Sub-Contracted maintenance organisation listing should specify the name of
organisation, location along, service utilisation with contact person detail.
E. Such list shall be kept updated in all aspect for the easy reference.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
E-5.8 APPROVED VENDORS LISTING PROCEDURE
A. Presently organization procure the material from approved vendor and supplier.
B. Detail list of such vendors is available with Store Incharge.
C. Currently the organisation has sub-contracted for limited maintenance tasks.
F. Approved vendor listing should specify the name of organisation, location along, service
utilisation with contact person detail.
G. Vendor details with its trade of business, location, and service report sjal also be part of
such listing for the easy reference and continued services.
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
D/N: SNA/ EPM/ 001
I/N: 001, Mar. 2024
❖=======❖======❖

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SKYNEX AERO PVT. LTD.

Jalgaon Airport, Jalgaon, Maharashtra-425003

ENGINEERING PROCEDURE MANUAL

SKYNEX AERO PVT. LTD.

Registered Office : 1st Floor, Property No. 400, Block C,

Maintenance Base : Plot No. 2.2, Jalgaon Airport,

Telephone Number : +918377903777

Email Address : qm@skynex.aero

Document Number : SNA/ EPM/ 001

Issue Number/ Date : 001/ Mar. 2024

Revision Number/ Date : 000/ Mar. 2024

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01 DGCA Headquarter & Office Non-Editable – Hard Copy

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Aircraft – Means an aero plane, helicopter or airship.

Approved standard – Means a manufacturing/ design/ maintenance/quality standard approved

Approved Maintenance Organization (AMO) – Means an organization approved by DGCA as

Critical Tasks: Task involving some amount of disassembly / reassembly of several

Contractor: means it is a DGCA/ EASA/ FAA approved organization.

Supplier can be a stockiest or distributor of new or surplus aircraft parts/ materials.

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0.2 RELATIONSHIP WITH ANOTHER MANUAL

0.3 EPM – AIMS AND OBJECTIVES

A. EPM is prepared with an aims and objective ensuring effective implementation of

C. EPM objectives is follow the procedure to ensure that

0.4 EPM COMPOSITION

0.5 ENGINEERING PROCEDURE MANUAL (EPM)

0.5.1 EPM Content and Arrangement

0.5.2 EPM Use

0.5.3 EPM Revision

A. Changes/ amendment made in approved EPM are termed as ‘EPM Revision’.

0.5.4 EPM Approval

0.5.5 EPM Distribution

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A.1.0 MANAGEMENT PROCEDURE

A. Part-A of this EPM defines the management procedure to be followed by the