COST

Positive Rating
1.    Has reduced prices from previous year 
2.   Has agreed to waive shipping charges 
3.      Has improved payment terms 
4.      Has provided products or services for free 
5.       Negotiates discounts in good faith 
Negative Ratings
1.        Has increased prices from previous year 
2.      Has begun charging for shipping 
3       Has adversely altered payment terms 
4.     Refuses to negotiate discounts 
5.         services previously provided for free 
6.    Has begun charging for products or

DELIVER
Positive Ratings
1.       Has competitive lead time
2.       Has consistently adhered to quoted lead times
3.       Has delivered rush orders on time
4.       Has delivered orders to an uncommon location
5.       Has adhered to packaging, shipping
and other transportation requirements
Negative Ratings
1.       Has competitive lead time
2.       Has consistently adhered to quoted lead times
3.       Has delivered rush orders on time
4.       Has delivered orders to an uncommon location
5.       Has adhered to packaging, shipping
and other transportation requirements

QUALITY
Positive Ratings
1.      Has provided products/services that consistently
meet or exceed specifications, standards, or expectations
2.       Has facilities that comply with certification requirements
3.       Has offered competitive warranties
4.      Has consistently submitted accurate invoices
5.      Has directed an appropriate level of technology
towards providing conforming products or services
Negative Ratings
1.       Has provided products/services that fail to
meet specifications, standards, or expectations
2.       Has facilities that fail to comply with certification requirements
3.       Has failed to offer competitive warranties
4.       Has failed to submit accurate invoices
5.      Has not directed an appropriate level of technology
towards providing conforming products or services

SERVICE
Positive Ratings
1.       Has resolved discrepancies quickly
2.       Has responded appropriately to inquiries and requests
3.       Has provided excellent technical support
4.       Has effectively handled emergency and/or
5.       Has adhered to packaging, shipping, and other
transportation requirements irregular situations
6.     Has directed an appropriate level of technology
towards customer service and process improvements
Negative Ratings
1.      Has failed to resolve discrepancies quickly
2.      Has failed to respond appropriately to inquiries and requests
3.       Has not directed an appropriate level of technology
towards customer service and process improvements
4.      Has not effectively handled emergency and/or irregular situations
5.      Has failed to provide adequate technical support
 Internal Customer Satisfaction Servey

Item name :
Supplier Name:
nature of item: Bottleneck( ), Strategic ( ), Leverage ( ), Routine ( )

5-Highly satisfy ,4- Some what satisfy, 3-Neutral, 2-Some what dissatisfy , 1-very dissatisfy

COST 1 2 3 4 5
1.    Has reduced prices from previous year 
2.   Has agreed to waive shipping charges 
3.  Has improved payment terms 
4.  Has provided products or services for free 
5. Negotiates discounts in good faith 

DELIVER 1 2 3 4 5
1. Has competitive lead time
2. Has consistently adhered to quoted lead times
3. Has delivered rush orders on time
4. Has delivered orders to an uncommon location
5.Has adhered to packaging, shipping
and other transportation requirements

QUALITY 1 2 3 4 5
1.      Has provided products/services that consistently
meet or exceed specifications, standards, or expectations
2.       Has facilities that comply with certification requirements
3.      Has consistently submitted accurate invoices
4.      Has directed an appropriate level of technology
towards providing conforming products or services

SERVICE 1 2 3 4 5
1.       Has resolved discrepancies quickly
2.       Has responded appropriately to inquiries and requests
3.       Has provided excellent technical support
4.       Has effectively handled emergency and/or irregular situtations
5.     Has directed an appropriate level of technology
towards customer service and process improvements