“THE BENEFITS AND CHALLENGES OF RETAIL BUSINESS OPERATIONS IN THE

NEW NORMAL: AN ASSESSMENT”

Dear Respondents,

Good day! We are the 4th Year BSBA Major in Operations Management

Students of Rizal Technological University, currently working on the study entitled, "The

Benefits and Challenges of retail business operations in the new normal: An

assessment". We would like to seek your participation in this study that we are working

on. This research is intended to serve as a tool for a better understanding of the

mentioned topic. We guarantee that the data and information collected will be treated

confidential and will only use for academic purposes.

We hope that you can help us. Keep safe in these difficult times. Thank you very much.

Sincerely,

The researchers

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 PART I: PROFILE OF THE RESPONDENTS

Direction: Check the selected items that correspond to your choice. Rest assured that any

information shared will be treated as confidential and will only be used for academic

purposes.

Nature of business;

____ Private sector Non-profit sector

____ Public sector

Form of business;

____ Small enterprise ____ Medium enterprise

Number of years in operation;

____ Less the 1 year ____ 2 to 3 years ____ 4 to 6 years ____ 7 to 10 years

____ 11 years and above

Monthly income; and

____

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 PART II: This research is about “

REMINDER: In Rating Scale questions, the respondents select the most accurately

represents their response on how they are satisfied based on the factors below:

STAFF / WORKFORCE 1 2 3 4

1. Quality of service

2. Interaction with the staff

3. Staff is doing his/her job well

4. Knowledgeable about his/her job

5. Follows business rules and regulations

SUPPLY 1 2 3 4

1. Quality of product

2. Product offered in the store

3. Product packaging

4. Variety of supply

5.

SAFETY AND SECURITY 1 2 3 4

1. The stores obligations are being met based on protocols and

guidelines governed by law

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2. Temperature checker were available in the entrance point of the
store.

3. The stores follow the security and safety regulations.

4.Presence of Security personnel

5. Presence of video surveillance systems

PRICE 1 2 3 4

1.

2.

3.

4.

5.

LOGISTICS / DELIVERY 1 2 3 4

1. .

2.

3.

4.

5.

Thank you for your time and cooperation. We appreciate your contribution to our study.
Be Safe and God bless!