Dr. RAJESH.

PVK
Mob: +91-992-116-3344
E-mail: pvk.rajesh1804@gmail.com, pvk.rajesh@shs.ind.in

GENERAL MANAGER / BUSINESS HEAD

Industry of Preference – Hospitality

QUALIFICATIONS PROFILE

Highly organized, goal oriented and top performing professional with more than 20
years of proven effectiveness in managing a wide range of Hotel and Restaurant
operations within challenging environments – Authored a book – “Hotel, Essential
Operations” released on 16th December 2009

Offer solid reputation of spearheading growth; successfully meeting and exceeding goals/ expectations; and
boosting organizational efficiency. A proven track record in overseeing daily operations encompassing organizing
and managing accommodation, catering and other hotel services; Armed with superior leadership skills, staff
development and motivation, communication and decision – making skills. Adept at planning and marketing the
business as well as managing budgets, financial plans and controlling expenditures. Able to cultivate rapports with
diverse clients and corporate personnel to enhance guest experience

PROFESSIONAL TRAININGS / EDUCATION

 Completed professional doctorate in management with national Institute of Management Studies, Pune
 MBA– Dr. Smith University US through MBDA of Tasmac University, Pune, Specialization in Hotel
Management & HRD
 Diploma in Hotel / Hospitality – All India Council of Management Studies, Chennai
 Train the Trainer Certificate Course – Certified by Choice Hotels, India
 Training in Inter-departmental Quality Auditor
 P.S.S.R, P.S.T, F.P.F.F AND First Aid – Hindustan, Institute of Marry Time Training Chennai

CORE COMPETENCIES

 Business Operations  Manage Time Share  Project Management

 Property Maintenance
 Revenue Management
 Hotel Development
 General Management
Business
 Guest Satisfaction
 Market Positioning
 Staff Management
 Corporate Relations
 Financial Statements
 Workforce Motivation
 Vendor Management
 Sales & Promotions

CAREER ABILITIES - EXPERTISE

 Diligent in analysing any hotel/resort`s current and future operating environments, economic and market
conditions, consumer, travel trends, as well as its ever-evolving competitive landscape
 Ability to achieve success by taking a long-term view and establishing a clear, strategic plan which is reviewed
accordingly
 Created an effective strategic plan to ensure hotel`s future financial health and profitability
 Conceptualizing a vision to support any hotel/resort of sales and marketing efforts – clearly defined goals to
support strategic direction of company and strengthen overall business position and competitive vitality and
“grow profitably”
 Knowledge and understanding of current and evolving trends on local and global levels and their impact on
hotel business
 Recruit, motivate, monitor and line manage staff in a positive and empowering style
 Develop, revise, review and implement financial and other operational policies and procedures
 Undertake monitoring and evaluation activities in order to determine the success or otherwise of
communications strategies
 Contribute expertise in the areas of media and online engagement and public outreach to overall strategic
planning of corporate communications
 An effective team leader, leading by example with sound people skills, critical thinking, communication,
organizational skills
 Handle the preventive maintenance and corrective maintenance of all critical equipment and redundancy
equipment like DG Set, UPS, Chillers
 Responsible for day-to-day management of hotel and staff and be commercially accountable for budgeting and
financial management, planning, organizing and directing all hotel services – F&B Operations, House Keeping,
Guest Services

PROFESSIONAL EXPERIENCE

 HEERA FUSION RESTAURANTS, AP

Designation: Director Business Development, October 2019 Present

KEY HIGHLIGHTS
New Business development, Participate in the negotiation of terms and deal closing, Develop the systems and
procedures to enable the effective execution of new business development etc...

 SOUTHERN GRAND HOTELS PVT. LTD., Vijayawada

Designation: General Manager, February 2016 to September 2019
About Company: 3 star Facilities Hotel – 65 Rooms property

KEY HIGHLIGHTS
Introduced Banquet packages for individual guests, Conducted operational departments audit to maintain
standards of department functions on monthly basis,
Ensured smooth functioning of South Indian Cuisine Restaurant, banqueting facilities, conferences & CRM
etc...

 CENTURION SPRING HILLS HOLIDAY RESORT – FRANCHISE OF CENTURION GROUP

Designation: General Manager, January 2008 to January 2016
About Company: 4 star Government Approved Hotel – 27 Rooms property

KEY HIGHLIGHTS
 Introduced seasonal and special packages for corporate and individual guests
 Ensured smooth functioning of Indian Cuisine Restaurant, banqueting facilities, conferences, food
festivals, CRM etc
 Identified vendors for stationery, printing, grocery, meat, and other suppliers

 QUALITY INN CENTURION HOTEL

Designation: Asst. F & B Manager to Resident Manager, April 2006 to December 2007
About Company: 4 Star Government Approved Hotel – 54 rooms property

KEY HIGHLIGHTS
 Planned and mobilized new business units
 Conducted operational audits to maintain standards of department functions
 Promoted as F&B Manager within 6 months of joining and later promoted as Resident Manager within the
next 5 months {was mentioned in current job shifted to actual place}
 DASPALLA GROUP OF HOTELS, VISAKHAPATNAM
Designation: Restaurant Manager, July 2004 – March 2006
About Company: 5 star Government Approved Hotel – 127 room property

KEY HIGHLIGHTS
 Accomplished Highest Sales Ever
 Awarded twice as “Best Restaurant” in Visakhapatnam by AP Tourism

 JAY PEE PALACE HOTEL AND CONVENTION CENTRE, AGRA

Designation: Multi-Skilled Hospitality Supervisor, January 2004 – June 2004
About Company: 5 star Government Approved Hotel – 300 room property

KEY HIGHLIGHTS
 Awarded as “Zero Complaint” unit for the quarter
 Orchestrated the start-up operations of South Indian Restaurant, Pool Side Food Court

 QUALITY INN MGM BEACH RESORT, CHENNAI

Designation: Senior Captain, July 2002 – December 2003
About Company: 5 star Government Approved Hotel – 71 rooms and 12 cottages property

KEY HIGHLIGHTS
 Accomplished Highest APC Ever in the given outlet

 BEIJING BLUES CHINESE FINE DINING RESTAURANT, CHENNAI

Designation: Assistant Manager, August 2001 – July 2002
About Company: Standalone Government Approved fine dining restaurant with 150 covers

 CHOLA SHERTON, CHENNAI

Designation: Tr. Captain, June 2001 – August 2001
About Company: 5 star Government Approved Hotel – 138 rooms property

EARLIER JOB ASSIGNMENTS

 Hotel Taj Residency, Visakhapatnam – 5 star Government Approved Hotel – 90 Rooms Property – BAR
STEWARD – March 1999 – May 2001
 Hotel Sitara Dolphin Group of Hotel Ramoji Film City, Hyderabad – 5 star Government Approved Hotel – 101
Rooms Property – STEWARD – December 1996 – February 1999

KEY AREAS OF FUNCTIONS

FINANCIAL
 Responsible for maximizing revenues and flow and exceed the budgets
 Develop annual operating and capital improvement program budgets for departments. Monitor financial
performances to keep revenues / expenses within budgetary parameters
 Responsible for preparation of property budget and forecasts
 Manage labor standards and property level expenses to achieve maximum flow through to the bottom line
profit
 Explain and manage financial activities. Reconcile all financial accounts
 Monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by
approved vendors
OPERATIONAL MANAGEMENT
 Responsible for planning, organizing and directing the operations of departments exercising considerable
independent judgment in decisions impacting the organization regarding cost control, increasing the efficiency
of manpower
 Played a key role in the analyzing an overview of the system, a brief description of the major tasks involved in
the implementation, the overall resources needed to support the objectives
 Supervising and directing all operations and administrative functions of department. Plan long range goals,
objectives, organizational structure and direction of company goals relating to strategic plans
 Coordinate with suppliers, vendors and subcontractors while monitoring their performance to ensure smooth
operations.
 Supervise staff and develop goals for employees, evaluate their performance, motivate and train as necessary
 Develop annual operating and capital improvement program budgets for departments. Monitor financial
performances to keep revenues / expenses within budgetary parameters

SALES
 Lead all sales activities of the property and meet revenue objectives. Activities include setting goals, completing
competitive surveys, product promotions
 Identify and seeks out potential business in local market. Maintains relationships with local companies and key
people to increase company visibility within the local/outside market
 Coordinate and implement sales and marketing activities of the property

GUEST SATISFCTION
 Promote 100% guest satisfaction throughout property
 Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
 Highly ensure at all times in providing high-class quality related to food, up-keep, staff courtesy etc

PEOPLE AND ORGANIZATION DEVELOPMENT

 Coordinate with HR to manage sales force, propose recruitment, compensation and career development of
subordinates
 Regularly train and develop the team members and motivate them to achieve the targets

PERSONAL DETAILS

 Date of birth: 1st April 1974

 Languages: English, Hindi, Telegu, Tamil and Marathi
 Passport No.: H8856096 – valid till 13th May 2020
 Present Address: Flat No FF – 001, Swarna Krishan Residency, 02nd Floor, Opp Bode Srinivas Water Plant,
Poranki, Vijayawada - 521137
 Permanent Address: Flat No 101, Aditya Residency, Behind Chaitanya Ladies Hostel, Chaitanya Colony,
Kommadi, Madhurawada, Visakhapatnam 530041, Phone ® : +91-992-116-3344