ST.

PAUL HOSPITAL OF TUGUEGARAO, INC

NURSING SERVICE DEPARTMENT
MONTHLY UNIT PERFORMANCE REPORT
MONTH: JANUARY 1-31, 2019
SACRED HEART UNIT

A. FINANCIAL REPORT
1. OCCUPANCY

MAXIMUM BED CAPACITY 775 PATIENTS

OCCUPIED BEDS 608 PATIENTS
OCCUPANCY RATE 78.45%
REVENUE 1,628,000

OCCUPANCY RATE
TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

127 140
35%

65% 2. OPERATIONAL EXPENSES

OFFICE HOUSEHOLD HOSPITAL REPAIR/ SALARY OVERTIME TOTAL

SUPPLIES SUPPLIES SUPPLIES MAINTENANC
OCCUPANCY RATE VACANCY RATE
E

ACTUAL 50, 494.77 55,

570.00
B. PROFESSIONAL AND PERSONAL
1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FFEDBACKS
  Rocky Lugo- outstanding communicating skill. Hardworking with never ending diligence. He has a lot of sense of
humor.- Karina Tabbu
 All employees are excellent.- Ismael Molata
 Princess, Rocky and all nurses- they were very attentive and Kind.- Sheila D.
 Nurse Princess- she is very accommodating and cheerful.- Rodalyn Pincon
 I commend Priness Vuelta.- Msgr. Marcelo Bassig
 All nurses- they are very caring

NEGATIVE FEEDBACKS/COMPLAINTS

Feedback Nature Person/s Root Cause Immediate Remarks/Status

Involved Analysis Action
Cleanliness and sanitation Facility/Employe Not Feedback given
of rooms and C.R. must be e Related mentioned to
in close supervision to Housekeeeepin
maintain Cleanliness g Staff/Dep’t
Faucet water is dirty and Facility Related Not Explained that
smell awful mentioned there is ongoing
water
maintenance
Please improve the food Institution related Feedback given
especially the fish. How to Dietary dep’t.
about snacks (AM and PM)
for patients

CUSTOMER SERVICE SURVEY:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

SHU 77 151 50.99%

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS

NAME NO. OF MINUTES NO. OF OFFENSE REMARKS

 Crisanta Callumag 2mins 1x Counselling
Gemmarie Felipe 24mins 12x Counselling
Lovely Tubana 24mins 7x Counselling
Florio Ugalino 21mins 5x Counselling
Gerald Mallillin 37mins 1x

5.2 AUTHORIZED/UNAUTHORIZED ABSENCES:

NAME DATE REASON/S REMARKS

Gerald Mallillin December 05, 2017 Computer shop has server Authorized
damage
C. FIXED ASSETS

1. Equipment for Job Order:

2. Missing Supplies:

Prepared by: Noted by:

ROCKY B. LUGO SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service director