ST. PAUL HOSPITAL OF TUGUEGARAO, INC.

Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

MONTH: February 2020

SACRED HEART UNIT
A. FINANCIAL
1. OCCUPANCY
MAXIMUM BED CAPACITY 638 PATIENTS
OCCUPIED BEDS 465 PATIENTS
OCCUPANCY RATE 73%
REVENUE 1,364,900.00
Occupancy Rate
27%
Occupancy Rate
73% Vacancy Rate

TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

90 115

2. OPERATIONAL EXPENSES
Target:
OFFICE HOUSEHOLD HOSPITAL REPAIR/MAINTENANCE SALARY OVERTIME TOTAL
SUPPLIES SUPPLIES SUPPLIES
400.00 2,870.00 139,300.00 67,621.84 210,191.84
VARIANCE
REMARKS/ROOT
CAUSE
ACTION/S
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

B. PROFESSIONAL AND PERSONAL

1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FEEDBACKS
 All the nurses and other staff very satisfied po kami sa services na binigay po sa amin. (Taniayaw, A.)
 Quick response. (Arao, J.)
 Quality of service is best. (Cabaddu, H.)
NEGATIVE FEEDBACKS/COMPLAINTS
Feedback Nature Person/s Involved Root Cause Analysis Immediate Action Remarks/Status
- - - - - -

CUSTOMER SERVICE SURVEY FORM RETRIEVAL:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

SHU 111 115 97%

2. AUDITS:

A. 7S AUDIT- N/A

3. STAFF ATTENDANCE TO UNIT MEETINGS: N/A

4. UNUSUAL OCCURENCES
DATE TYPE OF UNUSUAL OCCURRENCE STAFF INVOLVED REMARKS/ACTIONS TAKEN
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS
NAME NO. OF MINUTES NO. OF OFFENSE REMARKS

5.2 ABSENCES
NAME DATE REASON REMARKS

C. FIXED ASSETS
1. Equipment for Job Order: n/a
2. Missing Supplies: n/a

Prepared by: Noted by:

Maria Angelica Javier, RN SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service Director