ST. PAUL HOSPITAL OF TUGUEGARAO, INC.

Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

MONTH: April 2020

SACRED HEART UNIT
A. FINANCIAL
1. OCCUPANCY
MAXIMUM BED CAPACITY 660 PATIENTS
OCCUPIED BEDS PATIENTS
OCCUPANCY RATE
REVENUE
Occupancy Rate
30%
Occupancy Rate
70% Vacancy Rate

TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES

70

2. OPERATIONAL EXPENSES
Target:
OFFICE HOUSEHOLD HOSPITAL REPAIR/MAINTENANCE SALARY OVERTIME TOTAL
SUPPLIES SUPPLIES SUPPLIES
410.40 144,288.00 79,430.33
VARIANCE
REMARKS/ROOT
CAUSE
ACTION/S
 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

B. PROFESSIONAL AND PERSONAL

1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

POSITIVE FEEDBACKS
 The staff at St. Paul Hospital are all kind and very accommodating. The care for patients is outstanding. (Tuddao, R.)
 Nurses as well as other staff are approachable. (Talattad, C.)
 Hardworking and kind staff. Nurses in 2nd floor, approachable and kind. (Bingayan, R.)
 Maganda naman po ang pakikitungo ng mga nurses sa amin at kay Dr. Delos Santos. (Domingo, J.)
 Sir Florio and two other nurses. They are responsible and patient. (Dalanao, A.)
NEGATIVE FEEDBACKS/COMPLAINTS
Feedback Nature Person/s Involved Root Cause Analysis Immediate Action Remarks/Status
IV line should be Manpower Nurses - Reminded the staff Settled
regularly checked involved to always
frequently check IV
fluid regulation.

CUSTOMER SERVICE SURVEY FORM RETRIEVAL:

NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

SHU 61 70 87%

2. AUDITS:

A. 7S AUDIT- N/A

3. STAFF ATTENDANCE TO UNIT MEETINGS: N/A

 ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

MONTHY UNIT PERFORMANCE REPORT

4. UNUSUAL OCCURENCES
DATE TYPE OF UNUSUAL OCCURRENCE STAFF INVOLVED REMARKS/ACTIONS TAKEN

5. PUNCTUALITY AND ATTENDANCE REPORT

5.1 TARDINESS
NAME NO. OF MINUTES NO. OF OFFENSE REMARKS

5.2 ABSENCES
NAME DATE REASON REMARKS

C. FIXED ASSETS
1. Equipment for Job Order: n/a
2. Missing Supplies: n/a

Prepared by: Noted by:

Maria Angelica Javier, RN SR. ROWENA C. RODIL, SPC

Head Nurse Nursing Service Director