Multidimensional /

International Enterprise Project

Management
Part IV
Team Motivation – (Interpersonal) Communication
 Maslow Hierarchy of needs

“ the desire
Self-actualization to become more and
Esteem more what one is,
Love to become everything
that one is capable of
Safety becoming."
Physiological

▪ Freud saw little difference between the motivations of humans and animals
▪ Maslow (1908-1970) thinks Humans tend toward growth and love
▪ Remember the Employee « give-to-get ratio »

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 Managing stress vs Efficiency
Efficiency Main stress drivers
▪Race against time
▪Outside aggressions
▪Confrontation to death
Positive
stress

Stress

Alarm Phase
Resistance Phase
Surrenal glands Burn-Out Phase
Corticoids are produced
produce adrenalin Internal fire.
=> demotivation, fed-up,
=> fear, anxiety. Karoshi
memory failure.
Fight or Flight
Give-up, no fight
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If they move, I'm too much stressed...

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5
Interpersonal Communication

Interpersonal Communication - Principles

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 Situations in Business Life
Public-speaking is key to building your career and relational
network. It contributes to your image.

▪The majority of your public-speaking

experiences will occur in small and
informal meetings.
▪Sometimes, you might make a
formal speech to a large audience.

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 Be prepared to speak !
▪The bedrock of effective public speaking is self-confidence.
▪It's important to be prepared, physically and mentally.
▪Be calm.
▪Organize your thoughts in an outline or note cards.
▪Identify any opposing points of view that members of your
audience might hold.
▪Start out by stating your purpose, previewing your main
points and making eye contact.

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 Things to concentrate on
▪It's not just what you say in front of the audience that
counts — it's the impression you make.
=> The 3 Vs of Mehrabian
▪Your body language, expressions, gestures and clothing
can speak as loudly as your words.
▪Use your voice and body to enhance your presence and
forge your own public speaking identity.
▪Use examples and statistics.
▪Wrap things up by summarizing your main ideas.
 Communication Efficiency
80%
Percent of
memorized information

70%

50% Hands-on training

has got
30% the best efficiency
20%

10%
Read & Listen

Participate

Hands-on
Listen
Read

See

Source: Forrester Report Distance management video 10

 3 open questions..3 minutes…
▪It will happen…with your team at work, at a
wedding party, at a cocktail, …
” please, a speech! “ ... without any preparation.
▪Have in mind : 3 minutes / 3 open questions
– Start listing orally your 3 open questions (like « why
are we here today? », « what are the reasons that for
this event? », « why today, why me .? » …
– Pick up the first question, answer it.
– Perform the same for the two other ones.
– Run your 3 minutes speech – here you are!
The perfect public speaker.

See also…Edward De Bono method

Communication & Problem Solving

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 What’s really in the mind
of the person in front of you ?
This morning..

- There was a car

Yesterday... accident on the road
- The lift was
- Her husband out of order
was angry - She did not find the
- Her bank account right shoes
Last week… got frozen - It was raining
- Her son failed at school
- Her house - She forgot her
insurance
- She watched a terrible war movie mobile phone
-Her cat went ill bill increased …
… …

How will the person

http://www.youtube.com/watch?v=eVJuIZElOXE hear you today ?
 Always consider that the message will be
understood differently by the various actors

Customer Salesmen
Written understanding
Requirement

First Subcontractor
Draft understanding

Legal Customer
Department Understanding
understanding of your contract

Customer
Hidden
requirement
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 Communication Theory /
Team Communication
▪ Emitter / Receiver / Communication media
▪ Message content
▪ Receiver should confirm s/he received and
understood what was sent by the emitter

Top Mgt Top Mgt

Peers PM Cust. Consultants

Team Team
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 The ideal core team size

Team size: 1-4 5 - 10 11+

Average number of relationships: 3 26 55+

Estimated average management hours a: 15 48 68+

Productivity: OK Great Poor

Nb of communication paths
= p(p-1)/2 4 people 5 people 12 people
6 relationships 10 relationships 66 relationships

a Based on PMI estimate of 10% - 25% of total hours

From Agile PM, Paul Gorans/Southfield/IBM, 2007
Need to implement a communication plan
 Corporate
Internal Communication

IBM Examples:
SC Findings Presentation
iPads Com Plan
 Project Announcement

▪ A title that catches attention

▪ Remind the project objective and scope
▪ (Briefly explain main challenges)
▪ Summarize main benefits
▪ (Open for the future)
▪ Examples
▪ IBM HRMS Philippines
 Assignement 5 : Com Plan

For your team project, create :

▪ A high level communication plan (5-7 com items

with sender, addressees, media, timing)

▪ A draft announcement mail (5-10 lines)

Preparation 30’ – Presentation 3’ for each group

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Assignment 5 : Com Plan Example
Item (content) Sender Audience Media Date Note
(target)
Pre-announce’t Paul All Mail Jan 15
Employees
Pre-announce’t Paul All Poster Jan 15 Lobby
Employees
Project Status Project Sponsor Mail Every 1st of Colored
Manager Month dashboard
Project Status Project Execs Mail Every 1st of Colored
Manager Quarter dashboard
Progress Paul All Mail Jan 15 Short Memo
Employees
Announcement Project Sponsor & Mail Sep 19 Cocktail
Manager Execs
Announcement CEO All Mail & Sep 20 Thanks
Employees Poster

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