Workshop “Using verbs to build customer satisfaction tools”

Uziel Lobo Grandett

Tecnólogo en gestión logística

Leidy Maritza Polo

Instructor

Ficha: 1966016

Centro regional de caldas

Barrancabermeja, Santander
Leer y analizar la encuesta de medición del grado de satisfacción del cliente, la cual se encuentra
en el documento descargable asociado a esta evidencia.

 The result is not as expected, it is unlikely to recommend the compañy.

 The company must win customer through good care, and that they are very satisfied.

 The products that the company produces are of very good quality, prince and good

relationship; according to the survey.

 The satisfacction of the clients towards the products is of “something good”. The company

must realice that its products are good, but they must seek to make them of better quality

and innovation.

 The company has kept a high quality in its products, it is important to continue with this

performance, since the quality of at products sells a lot.

 The relation quality and prince of the products its qualifier is average. The company

realized that the Price should be studied since the quality is high.

 The company has been “somewhat receptive” to the concerns about the products, the

company must apply continuous inprovements, which allow it to have satisfied customers.

 The survey was applied to a customers who made his first purchase; they are more precise

data, I think since the first impression is what counts.

 The company must realice. That the options that they buy products are something

probable, they should look for improvements that allow them to have better sales.