FOREIGN TRADE UNIVERSITY

FACULTY OF BUSINESS ADMINISTRATION



SOFT SKILLS DEVELOPMENT REPORT

HOW SOFT-SKILL DEVELOPMENT

CHANGES OUR LIFE

Group 10: Nguyen Trong Nhan – 1814450059

Nguyen Hoang Long – 1814450049
Nguyen Minh Duc – 1814450019
Bach Quoc Hoang – 1814450039
Nguyen Quynh Trang – 1814450069
Pham Thu Ha - 1814450031
Class: PPHE101(2-1819).5
Instrutors: Mr. Hoang Anh Duy
Mrs. Dau Thu Huong

Hanoi, June 2019

 FOREIGN TRADE UNIVERSITY
FACULTY OF BUSINESS ADMINISTRATION


SOFT SKILLS DEVELOPMENT REPORT

HOW SOFT-SKILL DEVELOPMENT

CHANGES OUR LIFE

Group 10: Nguyen Trong Nhan – 1814450059

Nguyen Hoang Long – 1814450049
Nguyen Minh Duc – 1814450019
Bach Quoc Hoang – 1814450039
Nguyen Quynh Trang – 1814450069
Pham Thu Ha - 1814450031
Class: PPHE101(2-1819).5
Instrutors: Mr. Hoang Anh Duy
Mrs. Dau Thu Huong

Hanoi, June 2019

 1

TABLE OF CONTENTS
PART 1. ACKNOWLEDGEMENT .................................................... 3
PART 2. ABSTRACT ............................................................................ 4
PART 3. INTRODUCTION ................................................................. 5
3.1. Rationale of study .............................................................................. 5
3.1.1. Summary of the clip:............................................................................5
3.1.2. Educational significance .....................................................................5
3.2. Research objectives ........................................................................... 5
3.3. Research methods .............................................................................. 6
3.4. Scope of the study ............................................................................. 6
3.5. Structure of the report........................................................................ 6
PART 4. LITERATURE REVIEWS ................................................... 7
4.1. What is “Soft skill”? .......................................................................... 7
4.2. Communication Skill ......................................................................... 8
4.2.1. Definition .............................................................................................8
4.2.2. Communication Process ......................................................................8
4.2.3. Types of Communication .....................................................................8
4.2.4. Improve Communication skills:.........................................................10
4.3. Time Management Skill .................................................................. 10
4.3.1. Definition ...........................................................................................10
4.3.2. Benefits of Time Management ...........................................................11
4.3.3. Improve Time Management skills......................................................11
4.4. Teamwork skill ................................................................................ 12
4.4.1. Definitions .........................................................................................12
4.4.2. Types of work teams ..........................................................................13
4.4.3. Stages of Team Development ............................................................14
4.4.4. Team and Individualistic Roles .........................................................14
4.4.5. Elements of Teamwork ......................................................................15
4.4.6. Team’s reactions to conflict ..............................................................16
PART 5. RESEARCH METHODOLOGY ....................................... 17
5.1. Approaches to Research .................................................................. 17
5.2. Research procedure ......................................................................... 18
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5.3. Procedures of Implementation: ....................................................... 19
PART 6. FINDINGS AND ANALYSIS ............................................. 20
6.1. Findings ........................................................................................... 20
6.2. Analysis ........................................................................................... 21
6.2.1. Time management ..............................................................................21
6.2.2. Communication skills: .......................................................................22
6.2.3. Teamwork skills .................................................................................23
PART 7. RECOMMENDATIONS .................................................... 24
PART 8. CONCLUSION .................................................................... 26
PART 9. REFERENCES..................................................................... 27
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PART 1. ACKNOWLEDGEMENT
Above all, we would like to honor the lecturers who have always been dedicated
and conscientious throughout the course: Mr. Hoang Anh Duy and Mrs. Dau Thu
Huong.
The Skill Development course you provide is by far one of the most gripping
and helpful learning programs we have studied. The knowledge we acquire from the
course comprehends four following skills: Positive Thinking, Time Management,
Communication and Teamwork, which are remarkably related to our daily situations
at home and workplace. Getting exposed to the course lays a sustainable foundation
for our development in our personality, capability and punctuality. All these qualities
would not have been absorbed without the enthusiasm in your profession, the
creativity in your teaching styles, and the sound advice you give to each of us
throughout all lessons. That would be a million times more precious than a boring
and superficial kind of lesson that a person might imagine about university life. The
profession you have, the support, guidance and affection you give us have been the
main inspiration and motivation for us to reach the best of our potential during the
learning time as well as during making our video project.
Due to some shortages of the recording materials, editing skills and acting
capability, we might not deliver the message as good as professionals do. However,
this has been an amazing experience for us to stand from movie makers’ point of
view, to take a glance at how this process is done, to live through all the difficulties
and hence appreciate our fruit and also other group’s performance. We hope that all
the requirements you mentioned are met, and your expectation is somewhat come up
with. That would greatly satisfy our gratitude for all your contributions and dedication
to our study process.
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PART 2. ABSTRACT
The education as well as the market scenario is changing very fast. A decade ago,
those individuals who had a brilliant academic record with added work experience
were well sought after by most of the corporate institutions. But today hard skills and
experience are not sufficient enough for the ingress and escalation in the corporate
world. Employers prefer to hire and promote those persons who are resourceful,
ethical, and self- directed with good communication and soft skills. Therefore, soft
skills are very important for all students that need to develop their potential in
different programs in university.
Some of soft skills are: Communication skills, Teamwork capability, Time
management and Positive thinking. In new age, universities should provide a set of
soft skills that are required for students to succeed both academically and
professionally.
After finishing the course of Skills Development in FTU, we would like to make
a report to present the whole process working of our group, from the initial ideas to a
finished product – a short film named “Rejuvenated”.
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PART 3. INTRODUCTION

3.1. Rationale of study

3.1.1. Summary of the clip:
This story is about a 30-year-old man Kaizaki Arata failed to find a job
because of his lack of time management skill. One day, after another fail, he
met Mr. Tamaki Hiroshi, a staff at ReLIFE laboratory. His experiment was
about making people rejuvenated 10 years back so that they can get a chance
to redo their life. That means once again, Kaizaki will be living this 20s. Mr.
Tamaki convinced Kaizaki to join in his experiment with a reward of 6-month
full compensation. Kaizaki finally accepted and was brought back to be 20
years old. In this project, he had chance to develop his time management skill.
Also, he met Hiroshi Chizuru, a girl with a lack of communication skill and
hardly communicate with others. They made friend and together they helped
each other to complete their soft skills. After the project, they were all equipped
and ready to come back to their normal life.

3.1.2. Educational significance

The idea of this video stems from the lack of soft skills in people who are
seeking for a job nowadays. Some are not notable to manage their time
effectively, don’t know how to use their time properly and always being in a
hurry, which will make their performance less effetively. Or, they also hardly
communicate or join with their friends in any events, just become more and
more isolated from other people. Therefore, in this video, we would like to
emphasize the great importance of building up the soft skills, which will help
them to be more confident and work more effectively in this modern
environment nowadays.

3.2. Research objectives

- Express our message through the story in the video.
- Encourage people to develop their soft skills, which will help them in many
aspects of their lifes in the future. With soft skills, they can be more creative,
 6
more confident and especially more successful. Without it, it will be quite
difficult for them in this modern, globalized society.

3.3. Research methods

The mid-term assignment of making a short video to present all the skills
achieved from the courses is one of the most effective educational methods.
Because the learners need to work together to find the ideas of the video, and
develop the ideas and manage to accomplish team goals.

3.4. Scope of the study

During the process to make this video, our group need to use all of the soft
skills which we have achieved in the course, including:

- Positive thinking skills

- Work organization and time management skills
- Teamwork skills
- Communication and Presentation skills.

3.5. Structure of the report

The content of the report is allocated in five main parts:

Part 1: Literature reviews

Part 2: Research Methodology

Part 3: Findings and Analysis

Part 4: Recommendation

Part 5: Conclusion
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PART 4. LITERATURE REVIEWS

4.1. What is “Soft skill”?

"Soft skill" is a synonym for "people skill". The term describes those personal
attributes that indicate a high level of emotional intelligence.
Soft skills are a combination of people skills, social skills, communication
skills, character traits, attitudes, career attributes, social intelligence and emotional
intelligence quotients among others that enable people to navigate their environment,
work well with others, perform well, and achieve their goals with complementing
hard skills. The term "Soft skills" is defined as "desirable qualities for certain forms
of employment that do not depend on acquired knowledge: they include common
sense, the ability to deal with people, and a positive flexible attitude." - The Collins
English Dictionary.
The concept of soft skills is that they are a cluster of productive personality traits
that characterize one's relationships in a milieu. A definition based on review
literature explains soft skills as an umbrella term for skills under three key functional
elements: people skills, social skills, and personal career attributes. In the 20th
century soft skills are a major differentiator, a sine qua non for employability and
success in life. A study conducted by Harvard University noted that 80% of
achievements in career are determined by soft skills and only 20% by hard skills.
Experts say soft skills training should begin for a person when they are students, to
perform efficiently in their academic environment as well as in their future
workplace.
Unlike hard skills, which describe a person's technical skill set and ability to
perform specific tasks, soft skills are broadly applicable across job titles and
industries. It's often said that hard skills will get you an interview but you need soft
skills to get - and keep - the job.
After a course of "Skills Development" in Foreign Trade University, we have
learned the four most important soft skills, which are Communication Skill, Positive
Thinking Skill, Time Management Skill and Teamwork Skill.
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4.2. Communication Skill
4.2.1. Definition
- Communication skills is defined as “the ability to convey information to another
effectively and efficiently”.
- Business managers with good verbal, non-verbal and written communication skills
help facilitate the sharing of information between people within a company for its
commercial benefit.
(Source: BusinessDictionary.com)
4.2.2. Communication Process

(Source: Adler and Towne, 1978)

Figure 4.2.2-1. The Communication Process
4.2.3. Types of Communication
a. Verbal communication
- Verbal communication is the process of exchanged of information or message
between two or more persons through written or oral words.
- Verbal communication takes place through face-to-face conversations, group
discussions, counseling, interview, radio, television, calls, memos, letters, reports,
notes, email, etc.
- Verbal communication may be two types: written and oral communication
(Source: thebusinesscommunication.com)
- The ABC Principle of Communication:
 A: Accuracy
 B: Brevity
 C: Clarity
 9
- The 7Cs for effective communication:
 Clear
 Complete
 Concise
 Correct
 Courteous
 Consistent
 Cautious
(Source: Communication Theory)
b. Non-verbal communication:
- Non-verbal communication is a transmission of emessages by some medium other
than speech or writing
- Non-verbal communication could be visual (such as body movements, posture,
closeness, etc.) or auditory signals (such as ways of talking, sounds, etc.)
- Body language and other non-verbal cues occupy 93% of our communication
whereas speech takes only 7%.
- Characteristics of non-verbal communication:
 No use of words: Non-verbal communication uses gestures, facial
expressions, eye contact, physical proximity, touching, etc. for communicating with
others.
 Culturally determined: Non-verbal communication is learnt in childhood,
passed on to you by your parents and others with whom you associate.
 Shows feelings and attitudes: Facial expressions, gestures, body
movements, the way you use your eyes – all communicate your feelings and
emotions to others.
 Informality: Non-verbal communication does not follow any rules, formality
or structure like other communication.
- Types of non-verbal communication:
 Kinesics: Facial expressions, Postures and Gestures.
 Oculesis: Eye contact
 Haptics: The communication of touch
 Proxemics: The communication of space and proximity
 10
 Chronemics: The effect of time on communication
 Smile
(Source: thebusinesscommunication.com)
4.2.4. Improve Communication skills:
- Reframe the negative questions in your mind.
- Focus on your fans.
- Be mindful of your body language:
 At a meeting:
 Don’t fold your arms. It signals that you’re not interested or don’t
believe in what you’re hearing.
 Lean in to show that you’re listening.
 Smile and make eye contact with whoever is talking. Remember to
blink so you don’t look like a zombie.
 In a presentation:
 Don’t be afraid to use hand gestures to make a point
 Walk around the stage or in front of the table if you’re presenting during
a meeting. Sticking to one side shows you’re nervous.
 Don’t hunch. Stand up straight with your shoulders relaxed. This stance
boosts your confidence without making you look stiff.
 Make eye contact with people in your audience when asking questions.
Remember to focus on your fans.
- Accept people’s facial expressions.
- Stop hiding behind a screen.
(Source: “Five Hacks To Improve Your Workplace
Communication Skills”, Forbes)

4.3. Time Management Skill

4.3.1. Definition
- Time management is the process of organizing and planning how much time you
spend on specific activities.
- Time Management refers to making the best use of time as time is always limited.
 11
4.3.2. Benefits of Time Management
The ability to manage your time effectively is important. Good time management
leads to improved efficiencyand productivity, less stress, and more success in life.
Here are some benefits of managing time effectively:
 Stress relief: Making and following a task schedule reduces anxiety and helps
you avoid feeling stressed out with worry about whether you’re getting things done.
 More time: Good time management gives you extra time to spend in your
daily life.
 More opportunities: Managing time well leads to more opportunities and less
time wasted on trivial activities.
 Ability to relize goals: Individuals who practice good time management are
able to better achieve goals and objectives, and to do so in a shorter length of time.
4.3.3. Improve Time Management skills
- Set goals correctly: Use the “SMART” method when setting goals.
 S: Specific (simple, sensible, significant)
 M: Measurable (meaningful, motivating)
 A: Achievable (agreed, attainable)
 R: Relevant (reasonable, realistic, results-based)
 T: Timed (timely, time-sensitive)
(Source: Issue of “Management Review”, George T. Doran, 1981)
- Set a time limit to complete a task: Setting time constraints for completing tasks
helps you be more focused and efficient.
- Take a break between tasks: Allow some downtime between tasks to clear your
head and refresh yourself.
- Organize yourself: Utilize your calendar for more long-term time management.
- Remove non-essential tasks/activities: Determine what is significant and what
deserves your time.
- Plan ahead: Make sure you start every day with a clear idea of what you need to
do – what needs to get done that day.
- Prioritize wisely: Use the “Eisenhower Matrix” based on the level of
urgency and importance of each task.
 12
 Important: These activities lead to the achieving your goals and have the
greatest impact on your life.
 Urgent: These activities demand immediate attention, but are often
associated with someone else’s goals rather than our own.

(Source: President Dwight D. Eisenhower)

Figure 4.3.3-1. The Urgent/ Important Matrix
4.4. Teamwork skill
4.4.1. Definitions
- Team:
 A group of people with a full set of complementary skills required to
complete a task, job, or project.
 Team members operate with a high degree of interdependence; share
authority and responsibility for self-management; are accountable for the
collective performance; and work toward a common goal and shared
rewards.
 A team becomes more than just a collection of people when a strong sense
of mutual commitment creates synergy, thus generating performance
greater than the sum of the performance of its individual members.
- Teamwork:
 The process of working collaboratively with a group of people to achieve a
goal.
 13
 Teamwork is often a crucial part of a business, as it is often necessary for
colleagues to work well together, trying their best in any circumstance.
 Teamwork means that people will try to cooperate, using their individual
skills and providing constructive feedback, despite any personal conflict
between individuals.
4.4.2. Types of work teams
 Functional work team:
 All the members belong to the same functional area and respond to a single
manager, responsible for the management of the whole group.
 This type requires a manager who ensures that there are no obstacles when
it comes to transferring work from one team to another.
 A functional team can be usually recognized in traditional project
management companies.
 Inter-working team:
 The work team is made up of members from different areas of activity, and
its members usually have the same hierarchical level.
 This type of work team is usually formed to develop work with a
multidisciplinary view, in which each area represented by team members
complements the knowledge of others, bringing more creative and
comprehensive results.
 Trouble-shooting team:
 Organizations employ these teams usually to improve processes to find out
how to solve the problems that are harming them.
 When determining the options for solving the causes of problems, they are
sent to the departments responsible, as this kind of work team does not
implement the solutions it suggests.
 Self-managed team:
 The team consists of employees of the same company who work together.
 Although they have a wide set of objectives, their key goal is to reach a
common result.
 The members of self-managed teams should determine rules and
expectations, solve problems and bare shared responsibilities.
 14
 Project team:
 The team is created to implement a specific project until completion.
Afterward, the group dissolves as it achieved its objectives.
 Typically, members come from different areas of the company and perform
other tasks related to their home department. But, as far as the project is
concerned, they answer to the project leader.
 Task Force team:
 The team is formed only when emergency situations emerge which the
organization needs to solve.
 The members are usually the best of the company in the area. During the
resolution of the emergency, they will dedicate themselves exclusively to
this task.
 Their goal is to do this in the best way and in the shortest possible time.
4.4.3. Stages of Team Development
 Forming: Try to understand the boundaries in the team and get a feel for what is
expected of them.
 Storming: Remain committed to ideas, triggers conflict that affects some
relationships and harms the team’s progress.
 Norming: Realize that they need to work together ro accomplish the team goals.
 Performing: Members are comfortable working within their roles, and the team
makes progress toward goals.
 Adjourning: Members experience anxiety and other emotions as they disengage and
ultimately separate from the team.
(Source: Bruce Tuckman, 1977)
4.4.4. Team and Individualistic Roles
- Task Roles:
 Initiator: Suggests new goals or ideas
 Information seeker/giver: Clarifies key issues
 Opinion seeker/giver: Clarifies pertinent values
 Elaborator: Promotes greater understanding through examples or
exploration of implications
 Coordinator: Pulls together ideas anf suggestions
 Orienter: Keeps group headed toward its stated goals
 15
 Evaluator: Tests group’s accomplishments with various criteria such as
logic and practicality
 Energizer: Prods group to move along or to accomplish more
 Procedural technician: Performs routine duties (e.g. handing out
materials or rearranging seats)
 Recorder: Performs a “group memory” function by documenting
discussion and outcomes.
- Maintenance Roles:
 Encourager: Fosters group solidarity by accepting and praising various
points of view
 Harmonizer: Mediates conflict through reconciliation or humor
 Compromiser: Helps resolve conflict bt meeting others “half way”
 Gatekeeper: Encourages all group members to participate
 Standard setter: Evaluates the quality of group processes
 Commentator: Records and comments on group processes/ dynamics
 Follower: Serves as a passive audience
4.4.5. Elements of Teamwork
- Reliable: You can be counted on to get the job done
- Effective Communicator: You express your thoughts and ideas clearly and
directly, with respect for others.
- Active Listener: You listen to and respect different points of view. Others
can offer you constructive feedback – and you don’t get upset or defensive.
- Participates: You are prepared – and get involved in team activities. You are
regular contributor
- Share openly and willingly: You are willing to share information,
experience, and knowledge with the group.
- Cooperative: You work with other members of the team to accomplish the
job - no matter what.
- Flexible: You adapt easily when the team changes direction or you’re asked
to try something new.
- Committed: You are responsible and dedicated. You always give your best
effort!
 16
- Problem Solver: You focus on solutions. You are good about not going out
of your way to find fault in others.
- Respectful: You treat other team members with courtesy and consideration -
all the time.
(Source: “Soft skills”, US Dept. of Labor)
4.4.6. Team’s reactions to conflict
Conflict arises between members in a team when they have differing needs, beliefs
or goals. According to the Foundation Coalition, the average person experiences
about five conflicts per day, and the way we respond to them not only impacts our
chances of resolving them, but may also affect our emotional and physical well-being.

(Source: “Conflict and Conflict Management”, by Kenneth Thomas, 1983)

Figure 4.4.6-1. Five Conflict Resolution Strategies
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PART 5. RESEARCH METHODOLOGY

5.1. Approaches to Research

The course components taught give a higher emphasize on assessment in many
forms. As these forms are given in class by lecturers, we made good use of them as
the main instrument to study and assess our learning progress in the cognitive scale:
Bloom’s taxonomy. The progress can be divided into 6 stages:
 Remember:

 Lecture slides
 group projects of peer assessment
 Lecturer’s story
 Understand:
 Lecturer’s explanation
 role plays
 quizzes or short questions with bonus marks
 Apply:
 writing formal emails or letters
 group projects of peer assessment
 public speaking
 educating games
 Analyze:
 effective presentation methods
 groups assessment
 Evaluate:
 group presentation
 critical thinking
 brainstorming
 Create:
At the highest complexity level in the psychologic cognitive scale Bloom’s
taxonomy, we want to show our creativity based on the given course knowledge by
introducing a short film. The film’s content will not directly show but 3 over 4 soft
 18
skills listed above which are time management, teamwork and communication can be
inferred as good lessons.

5.2. Research procedure

1. Phase 1: Work division
 Ideal initiator: Phạm Thu Hà
 Script writers: Phạm Thu Hà, Bạch Quốc Hoàng
 Main actors: Phạm Thu Hà, Nguyễn Trọng Nhân
 Supporting actors: Nguyễn Quỳnh Trang, Nguyễn Hoàng Long, Nguyễn
Minh Đức, Bạch Quốc Hoàng
 Camera mans: Nguyễn Minh Đức, Bạch Quốc Hoàng, Nguyễn Trọng Nhân
 Video editors: Nguyễn Minh Đức, Bạch Quốc Hoàng
2. Phase 2: Planning timeline and deadline
 Objective: Submit a completed project before 24:00 06/20/2019. Create a
video satisfies every member. Inspire audiences.
 Detail work:
Time Action Member Note
06/05/19 Ideal generating All Self’s work
Group chat
06/07/2019 Ideal submitting All
communicating
Ideal assessing Group chat
06/09/2019 All
and voting communicating
06/10/2019 Script forming Phạm Thu Hà Vietnamese form
Script
06/11/2019 Bạch Quốc Hoàng
translating
Nguyễn Trọng Nhân,
Script Phạm Thu Hà, Bạch Quốc
06/11/2019 Place chosen
correcting Hoàng, Nguyễn Minh
Đức
06/12/2019 -
Film recording All
06/17/2019
 19
06/18/2019 - Nguyễn Minh Đức Divided into 2
Video editing
06/19/2019 Bạch Quốc Hoàng part
Report dividing
06/18/2019 All
and finishing
Review Video
06/19/2019 All
and Report

06/20/2019 Submit Works

 Create Facebook group and Gmail Group:

o Notify about topic and division of work
o Notify about shooting schedule and deadline
o Submit and review individual parts of work

5.3. Procedures of Implementation:

- Ideal for script: A jobless 30s man was given a chance to redo his life at the age of
20s. The opportunity was taken and he decided to refine his soft skill, stay focus on
his life and throughout the process, he refined his 3 soft skills and improved his life
afterward. Along with him, a female character showed up in the last half and to each
other, they played the most important role in each other journey.
- Forming and correcting script: It takes a lot of time and discussion to satisfy
everyone and the achievability.
- Shooting process: Director is needed to guide the ideal and create optical flow for
the movie. Camera man prepare well in order to save time and reduce trials.
- Editing process: Takes a lot of effort and skills to fix shooting bug and to put the
scene together in a small amount of time.
 20
PART 6. FINDINGS AND ANALYSIS

6.1. Findings
Our findings in the importance of soft skill are illustrated through a video clip.
The story of our group is about the young man, Kaizaki Arata, 30 years old,
unemployed. He left his first job after working for a company for 5 months from
graduation. But after the job was not as desirable as he wanted, along with the desire
to have a better job, he applied for many companies. But a common reason for the
refusal of companies: he was always late in interviews.
And without exception, the first scene in the video was when he was late for the
interview. That made him bored and frustrated about his delay. At that moment, his
friend's association called to drink, congratulating on the success of his project that
he had fabricated them. Life is inherently difficult, now it becomes more and more
deprived after failing to find a job or going on an appointment with his friends.
Kaizaki's life is getting darker, more tired, and it seems that the goals become vague.
But his life changed when he met Tamaki Hiroshi of ReLIFE research institute.
Tamaki asked Kaizaki to become the organization's project program and promised
that after successful experiments, he would provide Kaizaki with all living expenses
and a stable job to do. He gave Kaizaki a pill to help him return when he was 20 to
redo his life. Although the soul is still a 30-year-old uncle, but now must live in the
body of a student and participate in an organization.
Here he met Hishiro Chizuru, a girl from the same organization, unexpectedly,
she was also the participant in the RELIFE experiment with him this time. He was
impressed and surprised by her behavior. In his eyes, she seemed cold, lonely and
had little contact with people around her. From the moment he first got to know her,
what he received was just a casual statement and indifference from her. But thanks to
his friendliness and closeness as well as giving a bit of affection for her, Hishiro
changed herself a lot. Despite having many things at work, thanks to him, she changed
little by little, knowing how to solve situations. Therefore, from a timid, shy,
nonchalant young girl to everyone, she now integrates with the working environment,
becoming a friendlier person; being confident when giving comments.
Gradually 6 months passed, the experiment was successful with two
experimental subjects: Kaizaki and Hishiro. Imagine that when they return to reality
 21
with a new job, they will not be able to meet. But unexpectedly, they, even with only
a little memory of the experiment, met again at the company's elevator.

6.2. Analysis
Through the video, it is clear that soft skills play an important role in both
Kaizaki and Hishiro’s changes. It is demonstrated through the scenes in the video.
6.2.1. Time management
 Kaizaki - character struggles in time management:
Bad time management: In the first scenes, we can see that Kaizaki is a person
who doesn't know how to manage time. He got up late, did not arrange a reasonable
time to come to the interview (3pm started but until 5 o'clock he arrived).
Good time management: But after being reminded by his colleagues, especially
Hishiro, he gradually changed. It is most evident that when he returned to reality, he
went to work on time, had more time to prepare clothes and polished himself.
 Tamaki - the time controller:
Tamaki is a guy from RELIFE laboratory. If you look a little clever, you can
see that he is a good time manager, in particular, he also calculates the time for the
job very accurately. Specifically in his waiting for Kaizaki on the way home, it's hard
for us to know where the person I want to meet, when, just need a wrong calculation,
he may have to wait for hours just to meet Kaizaki. But surprisingly, he appeared in
front of Kaizaki with a very calm, confident face as if he had calculated in advance
the time and place of his audience.
Not only that, he always sends gmail as well as information to Kaizaki
completely and on time. There was no delay making Kaizaki feel anxious. And he,
on behalf of RELIFE laboratory, accurately and carefully calculated his execution
time so that it matched best. Thanks to such good time management, Tamaki
contributed to the success of the project.
 Hishiro – the perfect time manager:
We can see that Hishiro is a girl who is always in time. At work hours, she is
always on time. At closing time of work, even though she was out of office hours,
she stayed behind to finish the unfinished work, or stayed behind to fix the problems
she had created. It can be said that she is the ideal model of a person who arranges
time effectively.
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6.2.2. Communication skills:
6.2.2.1 Verbal communication:
 Kaizaki
Kaizaki throughout the video always knows how to talk, especially instructing
and motivating Hishiro in everyday behavior and communication. He has always
been a preacher in quarrels.
His friendliness, politeness, and respect go a long way to create positive
impression and improve communication.
 Tamaki:
Although only invited to participators in RELIFE experiments, we can clearly
see the parable and the way of spanking into the psychology of the paricipators. He
even invited, but always kept his distance and respected the audience. Forgetting to
introduce himself is a bit flawed, but after he remembers, he gave his card to Kaizaki.
After several unsuccessful invitations, he cleverly beat Kaizaki's physchology about
his unemployment, penury and make him participate in this experiment.
 Hishiro:
The process to improve communication skills of Hishiro. Hishiro starts with
greeting everyone, or invites colleagues to drink water. Contrary to the thoughts of
everyone in the company about Hishiro being haughty and disinterested, she created
friendliness by greeting, or subtly get water for colleagues after being guided by
Kaizaki.
“Giving an opinion of Hishiro during the meeting” scene: This is the second
step of improving communication skills of Hishiro. She wants to give her opinion in
the meeting but she is still shy. But thanks to Kaizaki's advice, she bravely stood up
to present her opinions to her colleagues
Although Hishiro was originally a shy girl, it was difficult to communicate with
people, which made her seem to be separate from everyone around and create a lack
of sympathy from colleagues. But after a process with Kaizaki's guidance, she became
more confident, more friendly, and positively offered more ideas.
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6.2.2.2 Non-verbal communication:
All characters know how to use vocal tone, eye contact patterns, body language,
and more. Nonverbal communication often carries more information than speech and
has a much greater impact on rapport and building trust.

6.2.3. Teamwork skills

 Kaizaki
Good teamwork skills: Only Kaizaki understood what she meant, so he came to
visit and instructed her on how to work in the team would be better. And he persuaded
his colleagues in the company to come back to help her finish the job.
 Hishiro:
Bad teamwork skills: Hishiro wants to atone for herself by fixing all the
corrupted print files without anyone else's help. Because of the way she talks is not
well, she made people misunderstand that she was the best and does not need help.
But in fact, she just did not want to bother others because of her mistake.
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PART 7. RECOMMENDATIONS
In the light of the above, benefits from obtaining soft skills are significant. Soft
skills are personality traits and interpersonal skills that directly affect your
relationships with other people. They stem from who you are and how you interact
with the world around you. Luckily, these skills can be identified, harnessed and
strengthened. We would therefore give you some recommendations which group 10
has realized after conducting researches.

First of all, interpersonal communication is the backbone of all soft skills.

Whether it’s through emails, phone calls or in person, you need to be a clear
communicator. You may find these tips helpful to improve the skill:

 Don’t talk over people.

 Make eye contact and acknowledge everyone’s presence in the room.
 Be aware of your body language.
 Practice both formal and conversational speaking.
 Develop your writing skills and always proofread before hitting the “send”
button.

Secondly, we concern about teamwork. A success is rarely dependent on one

person doing something all by him(her)self. Success is the result of many people
working toward a common goal. When people can synthesize their varied talents,
everyone wins. To improve this skill, you should:

 Lend a hand when you see someone in need.

 Split up work evenly.
 Keep an open mind.
 Never make assumptions and always praise when possible.
 Make everyone feel important.

Thirdly, managing your time effectively is very important. Good time

management allows you to accomplish more in a shorter period of time, which leads
to more free time therefore lets you take advantages of catching opportunities and
also lowers your stress and helps your focus in order to be more success on career.
 25
Each benefits of time management improves another aspect of your life. All you have
to do is get the cycle started. To improve this skill, it is recommended to:

 Decide on your priorities.

 Create a to-do list.
 Delegate tasks.
 Don’t hesitate to say “NO”.
 Set a deadline.
 Stay on track with your goals.

A great step in personal development is to recognize and acknowledge the areas

in which you need to improve.

 This can take place through personal reflection and introspection, through
feedback from trusted colleagues or friends.
 You may find that daily journaling regarding your professional interactions
and their outcomes is helpful self-evaluation.
 After you’ve gained an awareness of your strengths and weaknesses, create a
plan of action for improvement that aligns with and supports yourself.
 Consider working with a mentor who can provide feedback and model
appropriate skills.

Finally, although it may seem deceptively simple, don’t underestimate the effect
of positivity and optimism. After all, the majority of soft skills are bolstered by
confidence and enthusiasm, and undermined by anxiety, insecurity, and negativity.
Changing your mindset to be able to see the positive in situations can have significant
impacts on how you interact with others.
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PART 8. CONCLUSION
Building strong fundamentals of soft skills is often overlooked and rarely
noticed, however, they play an important role in our lives.
Therefore, we want to emphasize the importance of having a strong basis of soft
skills by producing a short film called “Rejuvenated”. In our video, two main
characters have a chance to go back in the past and relive their life. They learn to
enjoy life again, they learn how to truly live. However, since we do not have the
ability to redo our lives like the main characters, it is obvious why soft skills are
paramount to getting ahead.
For the last few words, we want to show our gratitude to Mr. Hoang Anh Duy
and Mrs. Dau Thu Huong for giving us an opportunity to execute this project.
During two months attending Skills Development course, our group has not only
acquired and developed five useful soft skills: Positive Thinking, Time
Management, Teamwork, Presentation and Communication but also received many
invaluable lessons about how to deal with the difficulties when working in teams.
 27
PART 9. REFERENCES
Web pages
- Five stages of Team Development
https://toggl.com/stages-of-team-development/
- How to Improve Your Teamwork Skills in the Workplace
https://www.careeraddict.com/improve-teamwork-skills-workplace
- Introduction to the 7Cs - Effective Communication
https://www.coursera.org/lecture/effective-intercultural-
communication/introduction-to-the-7cs-jIPMF
- List of Top Tips for Managing Time Effectively
https://corporatefinanceinstitute.com/resources/careers/soft-skills/time-
management-list-tips/
- Roles in the Group
http://smilemundo.com/role-in-the-group/
- Teamwork – Step by Step Guide for Effective Team Building
https://www.potential.com/articles/teamwork/
- Teamwork - Wikipedia
https://en.wikipedia.org/wiki/Teamwork
- Time Management - Wikipedia
https://en.wikipedia.org/wiki/Time_management
- The 6 different types of work teams and how they're formed
https://www.heflo.com/blog/business-management/different-types-of-work-teams/
- The Eisenhower Matrix: Make Urgent vs. Important Decisions with 4 Quadrants
https://www.developgoodhabits.com/eisenhower-matrix/
- The Importance of Good Communication Skills
https://www.parityprofessionals.co.uk/blog/2017/06/the-importance-of-good-
communication-skills
- Types of Nonverbal Communication
https://www.verywellmind.com/types-of-nonverbal-communication-2795397
- What is Communication? | Business Communication for Success
http://open.lib.umn.edu/businesscommunication/chapter/1-2-what-is-
communication/
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- What is Teamwork?
https://www.commonsensemedia.org/character-strengths-and-life-skills/what-is-
teamwork
- What is Time Management? - MindTools
https://www.mindtools.com/pages/article/newHTE_00.htm
- Why Time Management is Important?
https://www.appointmentplus.com/blog/why-time-management-is-important/
- What is Soft skills?
https://searchcio.techtarget.com/definition/soft-skills