Name : Arianna Safitri Saldi

NIM : 195244039
Class : 2B-Asset Management
Subject : Listening
“Could I Leave The Message”

A. Audio 13
The suggestions from Clare Marcey to prepare for telephone calls are:
 Think about your objectives from the call — any questions you need to ask or
things you need to say
 Desk preparation: prepare the desk — paper, pen, any relevant documentation,
computer files.
 Check recent correspondence, know the situation.
B. Audio 15
The preparations for incoming calls according to Clare Marce:
 If you expect a call, think about what the other person will say or what they will
ask.
 Check any relevant documentation or correspondence.
C. Audio 16
Completing the missed information on the message pads below from

a. Telephone Message
For : Mr. Pavlov (Media Publishing)
Time of Call : They call for about a minute
Company : Frankfurt
Caller : Gerda Hoeness
Phone number : 49-69-75-45-22
Message : Gerda Hoeness asked Mr. Parlov to call her when he's got a moment
b. Telephone Message
For : Mari Jeangeorges (Harris & Co)
Time of Call : They call for about 40 seconds
Company : Baylis in Miami
Caller : Michael Horgan
Phone number : -
Message : Nothing because Michael Horgan will send email to Mari Jeangeorges
D.
E. Audio 17

c. Telephone Message
For : Fred Roper
Time of Call : They call for about 1 minute 23 seconds
Company : -
Caller : John Curly
Phone number : 6173995576; address Auto Matrix, 270 Stretford Road East, Boston
Message : The fax from Fred Roper that sent was illegible so John Curly ask
Fred Roper to sends back a copy of the original and send it by regular
mail
d. Telephone Message
For : Computer Services
Time of Call : They call for about under a minute
Company : Product Support
Caller : Paul Maley
Phone number : 6681
Message : Paul Maley is having trouble sending document files to Italy and he
asks about FTP
F. Audio 19
Conversation between a woman who calls the personnel office in Singapore branch
of Michigan Insurance Inc. She has to attend for job interview
a. The first time you listen, why she calls?
She request to change the date of her appointment any day between May 14 and
17. She wrote, but she has not had a reply.
b. Listen again. Notice that there are four requests for repetition. Why?
1. The Receptionist wants caller to repeat her name
2. The Receptionist asks caller for spelling her name
3. The Receptionist didn’t hear who the caller wrote to
4. The Receptionist wants to check that she has got the dates right by
repeating what the caller said.
G. Audio 21
a. Listen to the tape and say what Dominique is trying to do. What is her
objective?
The Personal Assistant does not want the caller to talk to her boss because her
boss is very busy and she puts him off.
b. Dominique Peron finally makes a suggestion to the caller. What does she say?
She finally suggests Walter Barry to sends information and details about his
products and services, together with references from other companies and then
they will contact him.
c. Complete the script below by writing down all the phrases used by Dominique
Peron to block the caller

TGC : Bonjour, ici La TGC.

Walter Barry : Good morning, Walter Barry, here, calling from Dallas,
Texas. Could I speak to Monsieur Le Grand, please?
TGC : Who's calling, please?
Walter Barry : I'm sorry — Walter Barry, from Dallas.
TGC : Er, what is it about, please?
Walter Barry : Well, I understand that your company has a chemical
processing plant. My own company, LCP, Liquid Control
Products, is a leader in safety from leaks in the field of
chemical processing. I would like to speak to Masseur Le
Grand to discuss ways in which we could help TGC
protect itself from such problems and save money at the
same time.
TGC : Yes, I see. Well, M. Le Grand is not available just now.
Walter Barry : Can you tell me when I could reach him?
TGC : He’s very busy for the next few days - then he'll be
away in New York. So it is difficult to give you a time.
Walter Barry : Could you ask him to call me?
TGC : I don't think I could do that - he's very busy right now
Walter Barry : Could I speak to someone else, perhaps?
TGC : Who in particular?
Walter Barry : A colleague for example?
TGC : You are speaking to his Personal Assistant. I can deal with
calls for M. Le Grande.
Walter Barry : Yes, well ... er ... yes ... could I ring him tomorrow?
TGC : No, I'm sorry he won't be free tomorrow . Listen, let me
suggest something. You send us details of your products
and services, together with references from other
companies and then we'll contact you.
Walter Barry : Yes, that's very kind. I have your address
TGC : Very good, Mr er er …….
Walter Barry : Barry. Walter Barry from LCP in London.
TGC : Right Mr. Barry. We look forward to hearing from you.
Walter Barry : Thank you. Goodbye.
TGC : Bye.