Professional Documents
Culture Documents
Mobile Check-in
Provide social distancing with touch-less check-in through our mobile check-in
solution. Guests can now check-in without interacting with staff.
Access via Desktop, Mobile or SMS Use Text (SMS), Whatsapp and Email
Improve Efficiency Collaborate effectively Rich Guest Profiles Easier guest interactions
Dispatch the guest requests Coordinate with all staff mem- Central data warehouse of rich Empower your staff to communi-
automatically to right team at bers in a single screen. Learn all guest profiles. Understand pref- cate to your customers via SMS,
the right time. developments in real time. erences of the guest. WhatsApp or Email.
Improve Service Quality Data enabled decisions Upsell services Automate Messaging
Monitor service time commit- Analytics to improve transparency Increase hotel revenue with room, Automate confirmation, cancella-
ments (SLAs). Escalations for every of service. Easily identify service package upgrades. Send out per- tion, modifications, pre & post stay
task to make sure you never miss insights and training opportunities sonalized offers or recommenda- messages — SMS or Email
any requests. tions
Smart Work Order Planning Data driven decisions Real-time feedback Improved Loyalty
Track preventive maintenance and Make data-driven decisions for Collect guest feedback during the Track loyalty and guest behaviors
plan the work order for the right better business and maintenance stay for instant gratification. for better personalized service
time. performance
“ Instio as a tool was introduced at The Zuri Kumarakom to enhance customer
experience and to interface our internal customers to respond to every request in-
line with the standard operating procedure. We have seen an increase in customer
engagement with the tool helping in Food and Beverage promotions and Maya
Spa offerings to our in-house guests and there by improving our revenues. Also a
mechanism to track workflow backend helps in narrowing gaps in operations.
The strength of the team at Instio is they understand the operating units require-
“
ment and able to come up with quick solutions. Would recommend Instio to any
organization that is planning to scale and benchmark processes.
MANAGE EFFICIENTLY!