How manage crisis and panic

situations
Produced by:
Administrative department
HSEQ Department
2019

ZTE Corporation Sucursal Colombia – ZTE Colombia S.A.S.

 Internal use only▲
Reflection:

Anxiety, fear, panic and uncertainty are

common reactions that often generate greater
disasters than accidents or emergency
situations

Reactions generalized in people: KEY:

It is important to know the
emergency plan, apply it

10-25% stay united and calmed down

and follow the respective
leader of the emergency,
75% manifest disorderly behavior keeping calm

10-25% Show confusion, anxiety and

panic

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 Definitions
Emergency

Situation of serious risk,

catastrophe or public
calamity that requires the
Panic: coordinated intervention
of public authorities and
Risk:
Very intense fear, citizens for the

especially fear of a
protection of persons and Contingency or
property
proximity for the
group in a situation
damage
of danger.
 Internal use only▲

How to act in case of disturbances?

 Try to calm down and reassure the people around you

 Try to calmly leave the place
 Avoid screaming
 Do not force violence
 Try to help control the situation, only if is possible
 Try to get away from the crowds
 Do not approach the demonstrations because you may
get hurt
 if you are inside the building, stay away from the doors
and windows that are close of the street
 If you have to evacuate, act according to the procedures
established by the HSEQ department.

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How to act in case of robbery /
terrorism?

Observe and
Keep calm memorize
the thief’s
face

Do not fight Denounce

with the
assailant
 Internal use only▲

How to act in case of threat / extortion

call?

• Try to extend the call as long as possible

• If you have how to record it, do it
• Try to get as much information as possible
• Try to capture some details of the caller: tone of voice, accent,
background noise, speech and idioms
• Avoid hanging up the call before the caller does
• Contact free line 165 of the national police gaula to report it
• Provide information just to the authorities

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 How to act in case of flood?
 Keep calm
 Disconnect the electronic equipment that are connected

to the outlet and put it in high areas

 Help in the evacuation of important elements

 If the area has a considerable amount of water, evacuate

 Remember that your life is the most important

 How to act in case of
fire?
Report to the HSEQ and administrative department

If it is not possible to use the extinguisher, evacuate the area. Do not try to
turn off the fire, if you don’t know how to handle the hire extinguisher

Keep calm, walk fast without running and use the stairs.

Not try to stay in the bathroom, cafeteria and terrace

If there is a lot of smoke in the place, get down, try to cover your nose and
mouth with a damp handkerchief
 Internal use only▲
What to do in case of earthquake?
During the earthquake
• Suspend all activity
• Stay away from windows, lamps, air showers, shelves, and other
items that may fall on top
• Look for a safe place like the columns of the building and stay
there.

Once the earthquake is over:

• If you are on the street, go to safe places like parks or green
areas
• Keep calm and don't run
• Evacuate only if is necessary, that is, if the conditions inside are
worse than outside
• Follow the orders of your assigned brigade
• If you are going to evacuate, go to the meeting point
• If you are going to evacuate, follow the route demarcated in the
evacuation plans
• If you are going to evacuate use the stairs, never elevator

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9
Thanks

Produced by:
Administrative department
HSEQ Department
2019