To improve our services, we want to dare 6. Do you have download our app?

to take a second of your time to answer a) Yes

this survey, your opinion is our reason b) No, I’m not interested
for being. Thank you so much! 7. Can you see the ethical values of
Name:__________________________ our workers when they arrive with
your order?
1. Are you happy with our transport a) Yes, they’re always very
services? respectful
a) Yes, always b) Yes, but occasionally they’re
b) Sometimes rude
c) No, never c) No, I have never seen the
2. Does your merchandise arrive in values
good condition? 8. Is our app to your liking?
a) Yes, it’s as expected a) Yes, absolutely it’s easy to
b) No, sometimes it’s damaged handle
3. Do you normally track your b) Yes, but sometimes is
shipment? complicated of understand
a) Always, this c) No, it’s difficult to handle
is very useful 9. Do you think our prices are
for me affordable?
b) No, I think a) Yes, it’s economic and have
this doesn’t good service
work b) Yes, but have bad service
c) I don’t c) No, is very expensive
know ho to 10. Can you tell us what aspects
handle the do you think we should improve?
platform ____________________________
____________________________
____________________________
4. Do we comply with the established ____________________________
times?
a) Yes, you handle fine this factor
b) No, sometimes it arrives late
5. How do you consider our customer
service?
a) It’s great
b) It’s fine
c) It’s bad