LOVELY PROFESSIONAL UNIVERSITY Form/LPUO/AP-3

(The format to be used for Planning the academic activities other than
Lecturers/Tutorial/Practical like Assignments, Case study, Presentation, Quiz, Projects, Class tests,
industrial visits, teaching practice, court visits etc. to be undertaken as a part of the continuous assessment
for the Course)
HW 2

Lovely School of Business Department of Management

Name of the faculty member: Nitin Dhir
Course No.: MGT633 Course Title: Services Management
Class: Semester: Section: Batch:
Max. Marks: 15 Date of Allotment:31/1/11 Date of Submission: 11/2/11
Important: To be read before filling up the Plan format.
1. Planning for academic activities other than Lecturers/Tutorial/Practical like Assignments, Case
study, Presentation, Quiz, Projects, Class tests, industrial visits, teaching practice, court visits etc
to be undertaken as a part of the continuous assessment for the Course should be prepared
separately as per the format at the start of the session.
2. Industry oriented academic activity should be encouraged. If the academic activity is organization
based, please specify the organization with respect to the assignment. Absolute theoretical
academic assignments, which involve only copying from the books, should be discouraged.
Model *(Method/Pedagogy) used in allotment and evaluation of the assignments should also be
specified in the assignment plans itself.
3. All the students should be given a different topic of assignment, in all cases either the topic of
assignment should be different or the organization on which the assignment is based should be
different.

S Name Objectives of
No Academic Topic Organization Model
Activity
Develops Select a Evaluation on the
analytical service
ability of the provider and basis of
students that conduct a
how service survey on its understanding of
environments customers to
are designed find out the Topic.
customers
expectation Assignment has to
out of that be in own words
specific of the student.
service. Assign zero marks
for mere copy.
Distribution of
marks:
Research
methodology-5
Questionnaire-5
 Date Analysis and
Interpretation-5

1 Sumit Walia President Hotel

2 HDFC BANK
Vikas Kumar
3 Nishant AXIS BANK
Gaurav
4 Wahid STATE BANK OF
Zeeshan INDIA
Dar
5 Rishikesh PUNJAB NATIONAL
Priyadershy BANK
6 Mohit ING VYASYA
Ranjan
7 Ashutosh PARKASH BAKERY
Kumar
Singh
8 Aditya KIDNEY HOSPITAL
Choudhary
9 Vivek Yes Bank
Kumar
10 BANK OF BARODA
Vikash
11 Amrendra ICICI PRU
Kumar
Singh
12 HDFC STANDRD
Surendra
Pal Singh LIFE
13 Neha BIRLA SUNLIFE
Khurana
14 Abinash BAJAJ ALLIANCE
Padha
15 Jatinder LIC
Singh
16 Shyamal Met Life
Mishra
17 Santosh MAX NEW YORK
 Kumar
18 RELIANCE
Vikas Kumar
Singh INSURANCE
19 Samujjal LPU
Bhattacharj
ee
20 Vaarun CT institute
Maingi
21 Mohd. KFC
Faizan
22 Bhavna HDFC BANK
Agrawal
23 Shukla AXIS BANK
Samarjeet
Anil Kumar
24 Saquib STATE BANK OF
Muneer INDIA
25 Gurleen PUNJAB NATIONAL
Singh BANK
26 Abhinav Car Nation
Singh
27 Mukesh AIRTEL
Kumar
Pandey
28 RELIANCE
Ashish Malik COMMUNICATIONS
29 Karanveer PATEL HOSPITAL
Singh
30 Lovely auto
Nitin Mishra
31 VODAFONE
Sanjay
Verma
32 Deepak TATA INDICOM
Dabas
33 Nancy BSNL
Sharma
34 Akhya OXFORD HOSPITAL
Gupta
35 Harprit Kaur SPICE
36 Amit IDEA
Sharma
37 Amuldeep TAGORE HEART
Singh CARE
38 Manoj BBC HEART CARE
Kumar
39 Prashant Café Coffee Day
Tyagi
40 Jagmeet Barista
Singh Dutta
41 KFC
Sahil Raina
42 Rohit Yadav HEADQUARTERS
43 Rohit HEAT 7
Aggarwal
44 Jitender VLCC
Kumar
45 BASANT
Nitin
Sharma CONTINENTAL
46 Divyalok KAYA Skin clinic
Chauhan
47 MATRIX SALOON
Amit Sagar
48 LEO FORT HOTEL
Akhil Sagar
49 Mukesh RADDISON HOTEL
Kumar
Singh
50 Abhinav LAKME SALOON
Sangrai
51 Siddhartha LOREAL SALOON
kumar
Singh
52 Nitin CLEOPATRA
Bhardwaj SALOON
53 DE BILLIARDS
Rahul SALOON
Sharma
54 Ram Pizza hut
Pravesh
55 Aviva Life Insurance
OMAID
NAZIR
56 Wimpy`s

Ahmad Ali
57 Ashish Birla Sun Life
Suman Insurance
58 Bikanerwala
Rajesh
Kumar
59 Haveli
Amrita Kaur
60 Mohammad Wonderland
Abbas
61 Roopendra Vimpi
Singh
Chandel
62 Deepak APTECH
Malviya
63 Dharmendr CAREER
a Kumar LAUNCHER
64 Abhishek MINDMAX
Kumar
Yadav
65 EASY DAY
Mohiuddin
Khusro
66 SBI Life Insurance
Chandan
Kumar
67 Maruti service station
Prankur
Rastogi
68 Ravi Cab service in
Shankar Jalandhar
Dubey
69 Oxford hospital
Chetan
70 Harjit kaur LPU
71 Bhavdeep Dominos Pizza
Singh
72 Sandeep Bank of India
Sharda
73 Prashant LPU mess service
Kumar
Yadav
74 Gaurav HP service centre
Sharma
75 McDonalds
Shahvez
Khan
76 parminder SARB MULTIPLEX
yadav
77 CANARA BANK
tanvir kaur

GUIDELINES
1. Students are required to conduct a qualitative research on at least 10 customers from the
service sector assigned specifically to them.

2. It is mandatory to make a questionnaire containing at least 20 questions covering almost

every aspect of that service and get it filled by the relevant respondents.

3. Critically analyze the problems thus found.

4. Give realistic solutions to the problems thus found to bridge the gap between the actual
and expected service.

5. It would be appreciated on the part of student to visit the particular service provider and
try to investigate what steps they are taking to meet customer expectations. Interview of
the concerned service provider in recorded form or the visiting card can be
produced to increase the relevance and credibility of the study conducted.