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K​RISTINA​ C​ATES  
​Plainville, MA
770.895.0211
​kristina.cates@gmail.com

Project Management/Client Services Professional

Motivated, creative, and adaptable team leader who delivers results of the highest quality. Excels in high
pressure environments and at communicating complicated or unique processes in a compelling and
professional style.

S​KILLS​ ​HIGHLIGHTS

Development Organizational Communications Strategic Planning

Project Management Attention to Detail Adaptive

Data Analysis Grant Writing Relationship Building

Organizational Storyteller Complex Problem Solving Client Services

High Accountability Self-Directed Strong Organizational Skill

E​XPERIENCE

ThinkRite
Technical Writer/User Documentation ​August 3, 2015-April 4, 2016

Collaborated with development team to update application user’s guide to reflect changes made to the application by
documenting the functionality of the app and highlighting new features. I also provided market research on
competitive products and improved the layout/visual design of the final guide.

● Collaborated with application developers and other subject matter experts for ThinkRite Assistant (TRA), a
remote meeting management product, on the rewrite of their User’s Guide

● Documented application features and functionality while integrating user experience feedback and adhering
to the IBM Style Guide standards

● Created a market research report on competitive products for submission to developers and the launch
project team

National Court Appointed Special Advocates for Children

Grant Reviewer April 5, 2010– August 6, 2012

Controlled the funds allocation process for the annual affiliate grant cycle and evaluated each applicant agency’s
program impact, financial sustainability, and the strength of each agency’s volunteer program, among other things. I
collaborated with a team of five and was given 45+ grant applications for review to ultimately recommend a small
portion for funding.

● Reviewed and scored grant applications for annual disbursement process

● Analyzed financial records, program components and organizational sustainability

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● Worked with panel of reviewers to make final funding recommendations

Dress for Success Atlanta

Director of Operations March 2, 2009 – August 1, 2011

Promoted to Director of Operations on the first day of employment. I ultimately took over the responsibilities of two
staff members in a new consolidated role. As the manager of both the suiting and interview preparedness programs,
in addition to my role as the operations director, I grew our corporate partnerships significantly, recruited more
volunteers, and saw more clients than at any other point in the agency’s history.

● Obtained $18,000 in revenue in 2010 via third-party event partnerships developed with local fashion
designers and business associations. ​Solicited and obtained an additional $15,000 in-kind donations from
corporate partners such as Veriz​on, Deloitte, Bank of America and Accenture

● Responsible for writing all communication material, including marketing, volunteer solicitations, social
media updates, and correspondence with stakeholders, donors, community partners and funders

● Managed the logistics and daily operations of Dress for Success Atlanta, an agency which served 2,001
clients in 2010 through the Interview Preparedness and Career Center programs, providing resume
preparation, suiting and skills workshops to women from 43 partner agencies, including the AARP, Atlanta
Union Mission, Mary Hall Freedom House and Partnership Against Domestic Violence

● Recruited, trained and managed a rotating team of 25+ volunteers, 3 interns and 1 staff member.
Responsible for the creation and implementation of training materials for partners and volunteer leadership

● Represented Dress for Success Atlanta at community and corporate events, fundraisers and drives.
Cultivated new resources, volunteers and partners through the planning of several large annual events and
special collaborations with other agencies and corporate partners

● Developed and launched a Career Development Coaching program, which provides one-on-one coaching
between qualified volunteers and clients. Developed and facilitated the program development focus group,
composed of strategically recruited corporate volunteers and community partners

Open Hand Atlanta

Volunteer Coordinator​ ​October 6, 2008 – February 2, 2009

Helped manage over 700 volunteers a week, responsible for driving meal delivery when necessary and leading teams
of volunteers to pack insulated bags for weekly evening routes.

● Assisted in the management, training and scheduling drivers and meal preparation volunteers each week

● Responsible for performing background checks, orientations and scheduling of court-ordered community
service volunteers

Citizen Action AmeriCorps (CAAC) at Hands on Atlanta

Team Leader ​ ctober 1, 2007 – August 4, 2008
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Managed a team of ten members and took on work from additional departments such as Corporate Partnerships and
Marketing. Responsible for writing learning materials, orientation materials, project proposals, and concept papers. I
also assisted with special events, such as the Patti LaBelle/John Legend benefit concert, managed CAAC program
logistics, and represented the agency at Volunteer Fairs. It was a great opportunity to gain new skills while supporting
the organization during a tough time.
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● Wrote service-learning material on eight impact areas for Hands On Atlanta Day 2008

● Coordinated nine events for the MLK, Jr. Service Summit 2008, supervised volunteer recruitment

● Coordinated four events for Global Youth Service Day 2008, supervised volunteer recruitment

● Developed curriculum for Pre-Service Orientation, Member Development, and Site Supervisor Orientation

● Assisted Community and Civic Engagement department in soliciting project proposals for corporate projects

● Managed members’ biweekly and monthly reporting, compiling data into a separate report for funders and
program directors

● Created a data management system to track members’ projects and volunteer data

Citizen Action AmeriCorps (CAAC) at Hands on Atlanta

Service Leader October 2, 2006 – August 6, 2007

Worked with the Resident Services department, planned and executed several large-scale neighborhood events, and
assisted in building their capacity to support low income residents and launch special programs around financial and
computer literacy.

● Solicited and obtained over $2,000.00 in in-kind donations for events and general resident needs

● Planned National Youth Service Day 2007, an event that impacted over 200 individuals in need, recruited
100+ volunteers

● Developed an ongoing program on financial literacy that engaged and served 30 residents over a
three-month period

● Wrote curriculum for the East Lake YMCA 2007 Summer Camp, impacting 120 children

● Assisted in research and writing of a grant that culminated in a three-year financial literacy program at the
Villages of East Lake

E​DUCATION​ & C​ERTIFICATIONS

Arizona State University
2014-2018
BA-Organizational Leadership/ Minor-Business 3.9 GPA

● Dean’s List recipient

● Member of the Phi Kappa Phi Honor Society

● Studied logistics management, project management, and communication strategies

Agnes Scott College

2004-2005
Political Science/Pre-Law

● Chosen to represent ASC at an international conference on global terrorism and American policy held at
Emory University

● Withdrew due to medical emergency in Spring 2005, with the approval of the Dean