Professional Documents
Culture Documents
Comment B
Response A
Everyone wants:
• Respect
• Simplicity
• Convenience
Business Model Planning
• Planning should take months or years (not days)
• Customers are a key input (find the pain)
• Think deeply about the Eco-System:
– Who are my potential customers
– Who are my potential partners
– Who are my current competitors What we don´t know
– Who are my potential competitors that we don´t know
Local Activities
Local Transit
Online
Restaurants/Bars
Travel
Agency
Flights
Accommodation
Rental Cars
Darker blue circles indicate services that would be Mobile-friendly. Offering such services makes Mobile
solutions much more sticky/useful, i.e., the smartphone will be the in-destination device of choice for
discovery and booking.
Travel Life-cycle (example)
Facebook Adventure
Google Social Travel Local Activities Travel
Travel
Planning/
Travel Diaries
Restaurants/Bars OTAs Parking
Cruises
Crowdsourced
Reviews Meta Search Airports
Internet Connectivity
The Evolution of Innovation
Prior to 1915 +/- 1920 - 1970 +/- 1970 – 2018 2015 – ???
Bell / Marconi IBM / DuPont Microsoft / Cisco / Intel Procter & Gamble / GE
Inventing to Solve Massive Research Break-out of Corporate Easy & Cheap to Innovate/Copy
a Problem and Collaboration Bureaucracy & Short-term Hyper-connected Global Mkts
Focus on Quarterly Results Frenzied Pace to Maintain Lead
Size, Global Reach, Relationships
Institutional Knowledge and
Operational Excellence Matter