Tell me about your self

My name is majid ali I am post graduates from university of Lahore in supply chian management I
have two years’ experience in sva ruba as a plastics injection molding that’s all about me

What do you know about the Call Center Industry?

Call center is service desk and frontline customer representative place where employee received call
from customer side regarding necessary information.

What are the types of the call center? What is the difference between them?
Inbound Call Center

In an inbound call center, customer associate will receive the calls regarding the customer’s
queries or demands. For example, Customer is calling a Telecom Company to know the
current tariff on internet service they provide.

Outbound Call Center: 

In an outbound call center, customer associate will make calls to their customer, regarding
business or sales related. Example: When you receive a call from a bank offering a
personal loan.

 Why should we hire you for our company?

I believe that I have necessary skill like

Active listing

Work under pressure

Hard working and learn new skill in during job

Also past experience and my education

While talking to a customer, what are the procedures you follow?
 Greet Customer
 Introduce yourself to customer
 Ask the customer how you can be helpful to him/her
 Listen to the customer patiently
 Try to help the customer with the best possible solution
 Cross check with the customer if he/she is satisfied with the solution
 Make sure whether the customer need any further assistance

Why do you want to work in a call center?

I’m excited to work in a fast-paced environment that will challenge me to use all of my
skills to solve problems and improve the customer experience. I love flexing my
communication skills and interacting with customers.

Most important skills for a call center representative

would say the most important skills are listening, critical thinking and multitasking

How do you work to improve your customer interactions?

Why did you leave your last job?

 I wanted a new opportunity where I could learn new things and grow my
career, but also where I could work more directly with people.
 I wanted to find something more challenging where I could perfect and
develop new skills.
Why do you want to work for our company?

During my research, I discovered that your company really values training and ongoing
learning for your employees, and as someone who loves to learn new things and be
challenged, this is important to me.

What are your strengths and weaknesses?

One of my greatest strengths is my ability to learn fast on the job and teach myself
different skillsets. And while I don’t have much experience in customer service, I think
my ability to learn will help me overcome that obstacle quickly.
Are you able to work with multiple phone lines?

i did not work in call center, I have juggled customer service while I was working in
retail. Handling multiple customer returns each day involved a lot of multitasking with
our inventory system, communicating with the customer, and accessing our POS system.

. How would you describe the role of a call center representative?

As a call center representative, I would be the first point of contact for incoming callers.
I am skilled at actively listening to customer questions or concerns and identifying the
best solution.

 What is your idea of quality customer service?

My idea of quality customer service is being able to provide customers with friendly,
professional service that not only solves their problems or answers their questions, but
also leaves them feeling satisfied with the service they received.