HOUSEKEEPING NC II

Clean and Prepare rooms for Incoming Guests

(40 HOURS)
STUDY GUIDE

Prepared by: Alkene Fermo;

Sherwin S. Evangelista;
Anisah M. Blo;
Janelkhan Jahuran

INTRODUCTION

Welcome to the module in HOUSEKEEPING NCII QUALIFICATION. This module contains training
materials and activities for you to complete.

The unit of competency “CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS” contains
knowledge, skills and attitude required for TRAINEES.

You are required to go through, a series of learning activities in order to complete each learning
outcome of the module.

The goal of this course is the development of practical skills in supervising work-based training.
Tools in planning, monitoring and evaluation of work-based training shall be prepared during the
workshop to support in the implementation of the training program.
This module is prepared to help you achieve the required competency, in “HOUSEKEEPING
NCII”.
This will be the source of information for you to acquire knowledge and skills in this particular
competency independently and at your own pace, with minimum supervision or help from your
facilitator.

OBJECTIVES
At the end of this module, you should be able to:
1.
2.
3.
4.
5.

KEY CONCEPTS
1. Accept housekeeping request for guests
 Types of accommodation properties
 Types of guests requests
 Handling guest requests promptly
 Handling guest complaints
2. Accept housekeeping requests from staff
 Types of staff requests
3. Set up equipment in guest room
 Keys in collecting items
 4. Bed making styles
 Types of bed making styles
5. Bed making steps
6. Cleaning a check out room

LEARNING RESOURCES
1. Competency Based Learning Materials
2. Online learning materials uploaded on LMS
3. Online videos

STUDY QUESTIONS
1. What are the different types of accommodation properties?
2. What are the different styles of bed making?
3. What are proper ways in handling guest’s complaints?
4. What are the different types of staff requests?
5. What are the different types of items for collection?

ACTIVITIES (Include Online and Offline activities)

A. Online Activities
1. Enrollment to the Online Module for Housekeeping NC II: Clean and Prepare rooms for incoming
guests
2. Participate in the Getting to Know You Discussion Forum and take the Pretest
3. Read lesson Under Unit 1: Introduction to Receive Housekeeping Request
4. Complete Activity No. 1
5. Submit Assignment No. 1 and 2
6. Take the Unit Quiz for Unit 1
7. Read lessons under Unit 2: Service Housekeeping Request
8. Complete Activity No. 2 and 3
9. Watch Video no. 1 and 2
10. Take the Unit Quiz for Unit 2
11. Take the Module Post-test

B. Offline Activities
1. Orientation to blended learning program
2. Demonstration and assessment task/job activities and oral questioning
3. Mentoring and Coaching
4. Institutional assessment (After passing all the modules under the Core Competency 2: Clean and
Prepare rooms for incoming guests)

STUDY SCHEDULE
Please refer to the schedule for your reference
DATE/PERIOD TOPICS ACTIVITY VENUE AND TIME NO OF
HOURS
REFERENCES: