HOUSEKEEPING NC II

CLEANING AND PREPARING ROOMS FOR INCOMING GUESTS

(6 days)

STUDY GUIDE

Prepared by: Sherwin S. Evangelista

Alkene B. Fermo
Anisah M. Blo;
Janelkhan Jahuran

INTRODUCTION

Welcome to the Blended Training in HOUSEKEEPING NCII. During the training duration, we will have
two kinds of learning environment: Online and Face to Face learning. In online learning, you will be reading
trainer facilitated and self-paced learning materials, experiencing interactive exercises and watching
different videos and simulations on the LMS. In Face to Face learning, you will experience actual skills
practice and demonstration to be held at the training center where the complete tools, materials and
equipment are available.

This course is designed to enhance your knowledge, skills, positive attitude and work values in accordance
with the prevailing standards in the Technical-Vocational Education and Training (TVET) sector with proper
consideration of the government’s initiative in addressing the COVID-19 pandemic and adopting OPLAN
TESDA Abot Lahat: TVET towards a New Normal. This encompasses competencies required in Developing
Event Program knowledge, skills, behavior and motivations required to design an event program. Event
managers, either internal or external to the sponsoring organization, would generally undertake this role.

The unit deals with the skills and knowledge required from housekeeping attendants to clean and
prepare rooms for incoming guests in a commercial accommodation establishment.

OBJECTIVES

At the end of this module, you should be able to:

1. Determine the different types of accommodation properties.

2. Perform the different styles of bed making.

3. Clean and prepare rooms properly.

KEY CONCEPTS

UNIT OF COMPETENCY: CLEAN AND PREPARE ROOMS FOR INCOMING GUESTS

LO1 : Set up equipment and trolleys

 Identify types and uses of cleaning supplies and equipment

 Setting up of trolley with cleaning materials

LO 2: Access rooms for servicing

 Describe Roles of Room Attendant

 Identifying rooms to be cleaned
LO 3. Make up beds

 Accessing and entering rooms

 Identify types of beds, mattresses, linens/flat sheets and pillows
 Steps in Making up beds

LO 4. Clean and clear rooms

 Follow in-house requirements and policies in relation to room cleaning

 Report and remedy room defects and damaged items

LO 5 Clean and store trolleys and equipment

 Cleaning and Storing Room boy’s trolley and equipment

LEARNING RESOURCES

1. Self-paced Learning Materials uploaded in LMS (Interactive Book-type lessons,

H5Ps, Online presentations, Quizzes etc.)
2. Webinars
3. Demonstration Videos
4. Lecture Videos
5. Task Sheets and Performance Criteria Checklist
6. Devices and Motherboard’s Manual

STUDY QUESTIONS

LO 1 : Set up equipment and trolleys

1. What are the parts of the trolley?

2. What are the equipment in the trolley?

3. How do we clean and sanitize equipment?

LO 2: Access rooms for servicing

1. What are the different types of staff requests?

2. What are the different types of accommodation properties?

3. What are proper ways in handling guest’s complaints?

LO 3. Make up beds

1. What is the importance of bed making?

2. What are the different styles of bed making?

3. How many minutes would you need to make up the bed?

LO 4. Clean and clear rooms

1. What are the different types of items for collection?

2. What are the methods of cleaning the room?

3. What is process of cleaning the room?

LO 5 Clean and store trolleys and equipment

1. What cleaning materials are you to use?

2. How is the process of cleaning?

3. Storing the trolleys a should be done in what way?

ACTIVITIES (Include Online and Offline activities)

Online Activities

1. Enrollment to the Online Module for Housekeeping NC II: Clean and Prepare rooms
for incoming guests
2. Participate in the Getting to Know You Discussion Forum and take the Pretest
3. Read lesson Under LO 1: Set up equipment and trolleys
4. Complete Activity No. 1
5. Submit Assignment No. 1 and 2
6. Take the Quiz for LO 1
7. Read lessons under LO 2: Access rooms for servicing
8. Complete Activity No. 2 and 3
9. Watch Video no. 1 and 2
10. Take the Quiz for LO 2
11. Read lessons under LO 3: Make up beds
12. Complete Activity No. 1
13. Watch Video Clips
14. Submit Assignment No. 1 and 2
15. Take the Quiz for LO 3
16. Read Lessons under LO 4: Clean and clear rooms
17. Submit Assignment No. 1 and 2
18. Take the Quiz for LO 4
19. Read Lessons under LO 5: Clean and store trolleys and equipment
20. Submit Assignment No. 1 and 2
21. Take the Quiz for LO 5
22. Take the Module Post-test

Offline Activities

1. Orientation to blended learning program

2. Demonstration and assessment task/job activities and oral questioning

3. Mentoring and Coaching

4. Institutional assessment
Providing Housekeeping to Guests
Provide Housekeeping Services to Guests
Clean and Prepare Rooms for Incoming Guests
Deal with/Handle intoxicated guests

Example:

Clean and Prepare rooms for incoming guests

STUDY SCHEDULE

Please refer to the schedule for your reference

DATE/PERIO TOPICS ACTIVITY VENUE AND NO OF
D TIME HOUR
S

Orientation to Face to Face: Lecture 4

the blended room Hours
learning  Lecture on
program digital literacy 08:00 AM
July 15, 2020  Class
Discussion
 Lecture on
Netiquette

Recognition Online: 6
of Prior Hours
Learning  Registration to
LMS
 Enrollment to
Online Module
 Watch Video: Computer
Basic Laboratory
Navigation of
LMS 01:00 PM
 Watch “Module
Introduction
Video”
 Participate in
the Discussion
Forum “Getting
to Know You”
 Take Pretest
(Self-
assessment)

July 16, 2020 Online: Home 4

Hours
L.O 1: Set up  Read lesson Under
equipment LO 1: Set up
and trolleys equipment and
trolleys
 Complete Activity 1
 Submit assignment
no. 1 and 2
 Take the Quiz for LO
1

July 17, 2020 Online: Home 6

Hours
L.O 2: Access  Read lessons under
rooms for LO 2: Access rooms
servicing for servicing
 Complete Activity no.
 2 and 3
 Watch Video n. 1
and 2
 Take the Quiz for
L.O 2

Online:

July 18, 2020 L.O 3: Make  Read lessons under Home 6

up beds LO 3: Make up beds Hours
 Complete Activity
No. 1
 Watch Video Clips
 Submit Assignment
No. 1 and 2
 Take the Quiz for
L.O. 3

Online: Home 6
Hours
July 19, 2020 L.O 4: Clean  Read Lessons under
and clear LO 4: Clean and
rooms clear rooms
 Submit Assignment
No. 1 and 2
 Take the Quiz for
L.O. 4

Online: Home 4
 Read Lessons under Hours
LO 5: Clean and
store trolleys and
equipment
 Submit Assignment
No. 1 and 2
 Take the Quiz for LO
L.O 5: Clean 5
and store  Take the Module
July 20, 2020
trolleys and Post-test
equipment
Offline: Workshop 4
 Demonstration and Area Hours
assessment task/job
activities and oral
questioning

REFERENCES:

1. Competency Based Learning Materials

2. https://www.academia.edu/13068064/Clean_and_Prepare_Rooms_for_incoming_Guests_-
_CBLM_-_HSK_UC_2