Project Concept Paper for the

Maintenance of IAC
Section I. Overview

Basic Information

Name of Country Republic of Moldova

Ministry
Ministry of Finance
in charge of ODA
Name of Telephone (+373) 22 26 26 63
Person in charge Ms. Iulia Ciumac number
(in the Ministry)
E-mail iulia.cumac@mf.gov.md
Address
Department/Division Department of Position Head of the Department
Development
Assistance

Organization Information

Name of
Organization Electronic Governance Agency of Moldova - eGA
(Administrator of Moldova – Korea Information Access Center)
Address 42 B, Puskin Str., Chisinau, Republic of Moldova (for eGA)
Date of the IAC August 15, 2012
establishment
In 2010, the Government of the Republic of Moldova engaged in the e-
Transformation process to streamline the governance through intensive
use of ICT. For this purpose, in August 2010 the State Chancellery
established the public entity e-Government Centre - a team of
professionals with an innovative and systemic approach towards the
modernization of public services to bring the Government closer to the
Moldovan citizens.
On May 08, 2018, with the objective to consolidate data centers
operations in the public sector and rationalize the administration of the
information systems owned at the central level, the Government
enlarged the mandate of the e-Government Center and therefore,
changed its name into Electronic Governance Agency (hereafter eGA)1.
Nowadays, the eGA is a public entity subordinating to the Prime
Introduction Minister, serving as Chief Information Office of the Government of
Moldova, having become – in 10 years – a mature public institution
leading the Government agenda in e-governance, digital transformation
and modernization of administrative services. It enrolls a team of
approx. 40 high professionals envisioning a systematic approach
towards public services modernization and bringing, by such, the
Government closer to its citizens.
In November 2018, as a result of a thorough public administration
reform at the central level, the Moldova – Korea Information Access
Center (hereafter IAC or the Center) was relocated as part of the e-
Governance Agency of Moldova.

1
https://www.legis.md/cautare/getResults?doc_id=119166&lang=ro
 IAC has been operational for the last 8 years (established in 2012) and
recognized as one of the most promising ICT centers in Moldova. Since
its establishment until now, it has trained hundreds of students and
specialists, providing quality courses mainly in ICT and ensuring public
access to information and basic IT tools.
Having joined eGA, the Center became one of the long-term strategic
objectives of this institution and namely the IAC transformation into a
Center for Innovation and Training in Digital Governance. Current IAC
is foreseen to become a regional excellence center for IT in public
administration, preserving its main value as a major training center for
the public administration sector and also as one of the leading
collaboration platform for busines and non-profit organizations acting in
the IT area. A letter detailing this intention was addressed from the
Prime Minister of the Republic of Moldova to the Prime Minister of the
Republic of Korea, dated June 10, 2020, attached hereto for the ease of
your reference as Annex 1 and Annex 2.
IAC Information
Location of the IAC 134, Stefan cel Mare Avenue, 4th floor, Chișinău, Republic of Moldova
Operating Hours of IAC Monday to Friday 8 AM to 5 PM
Main user
/ Avg. users per year ICT sector employees, students, adults / 1500

Name / Position Tel. / e-mail

Mobile
Operator Svetlana Macrinici
Information / IAC Administrator (+373) svetlana.macrinici@egov.md
60600700
Vlad Șaptefrați
/ICT Specialist (+373) vlad.saptefrati@egov.md
60864270
Section II. Environment Analysis
 1. Describe your country’s policy priorities in the field of ICT.
○ Describe in detail the national priorities and policies related to the development of ICT and what your organization is doing to achieved
those goals
Moldova Digital Strategy 2020 (approved based on Government Decision nr.857/2013) and its Action Plan are the
main policy documents that set up the priorities of the country for ICT development for a period of seven years. The
intention of the Strategy is to create by the year 2020 and further on an advanced information society, in which the
use of information and communication technology facilities, extended access to modern ICT infrastructure, rich
digital content and modern electronic services lead to the economic competitiveness, good governance and,
therefore, to the increasing of the welfare of the population.
The Strategy is structured on three pillars, each reflecting the most important issues of the sector with established
actions to fulfill the objectives.
Pillar I: Infrastructure and access – the improvement of the connectivity and access to the network;
Pillar II: Digital content and electronic services – promoting the generation of digital content and services. This is
the main Pillar where eGA is actively involved);
Pillar III: Capacities and the usage – enhancing the literacy and digital skills to enable the innovation and stimulate
the usage. This is the main Pillar where the future Training Center in Innovation and Digital Governance
(transformed from the current IAC) will be involved, particularly in Action 7.2. from the Action Plan „Development
of training modules for employees of public institutions in accordance with the specific use of ICT for the exercise
of professional obligations”.
Note: Taking into account that 2020 is the last implementation year of the current Strategy, the Government is
considering its extension for another couple of years, provided the acuality of its priorities.

Strategic Program for the Governance Technologic Modernization/ Government e-Transformation (approved
by the Government Decision nr.710/2011) is another extremely important policy document in the ICT area active at
the country level. The general objective of this policy document is to make the Government more transparent,
responsive, and perform better due to intelligent investments in IT and its massive use in the public sector. It
establishes the following specific objectives:
1) Modernization of public services through digitization and business process reengineering.
2) Optimization of government operations through interoperability, IT asset consolidation, and data reuse.
eGA is actively involved in the implementation of the necessary actions for the achievement of both of these
objectives. The special role of the future Center for Innovation and Training in Digital Governance (transformed
from the current IAC) is particularly seen for the completion of Action 4.11 of this Program - IT Capacity building
in public sector. It assumes that the Government has to equip public servants with the skills and knowledge
necessary to respond to the opportunities and challenges of the global knowledge-based economy. Government IT
capability is crucial to the improved delivery of public services and productivity in government operations. It means
new skills, knowledge and attitudes to be adopted as part of a new institutional culture for a connected, accessible,
IT-enabled government.

Action Plan on Modernization of Public Services Reform for 2017-2021 (approved based on Government
Decision nr.966/2016) is another strategic document that aims for modernization, multiplication and efficiency
improvement of public services provided to the citizens. The actions stipulated in this document focus on developing
information technologies in the public sector and increasing the number of electronic services, which will ensure a
transparent governance, responsive to people’s needs.
eGA is keenly involved in the fulfillment of the objectives set up in this document, being the major institution in the
Government responsible for public services reengineering and digitization. The future Center for Innovation and
Training in Digital Governance (transformed from the current IAC) will also play an important role in the
implementation of this document, it will serve as a unique Government platform ensuring various trainings to public
sector employees starting with business process reengineering, public services digitization, change management,
capability assessment and many others. The Center is also planned to host video sessions/shootings on the use of e-
governance products and platforms, as well as modernized public services with the purpose to boost the ICT literacy
of the Moldovan population at large. The video sessions will be broadcasted on the national TV Channels with the
largest national coverage.
2. Describe the current status of digital divide within your country and related
 ICT Policies to address the issue.

○ Provide an overview of the existing problem, using disaggregated data and statistics from existing reports
○ Describe how the operation of IAC has contributed to addressing the issue.
○ Describe who is affected and the relevance of this project in addressing problems identified.

In the last decade the Republic of Moldova witnessed a rapid process of computerization of households and
the increase of Internet access. According to the 2019 National Survey on Perception, Assimilation and
Support by the Population of e-Governance and Modernization of Government Services
https://egov.md/en/resources/polls/national-annual-survey-2019perception-assimilation-and-support-
population-e , two out of three (64,7%) households in Republic of Moldova have a computer at home. Out of
this total, there are more people in the urban area who possess a computer at home – 70,4% and less in the
rural area – 59,8%. There is also a gap in internet access between urban and rural citizens – 86,1% of citizens
are connected to internet in the cities, while in rural areas, access drops to 74,5%. While the access to
information, electronic tools and internet in the country optimistically increases and positively impacts a high
percentage of population, the degree of knowledge about e-governance is relatively modest. Only 7,3% of the
respondents know details and 35,7% state that they have heard something about e-governance. The
remaining 57% admit that they had not heard about such concept. The degree of understanding e-governance
is also at limited parameters – only 19,9% of population understand it, while the rest 80,1% don’t. The little
knowledge about e-governance and modernization of public services is impactful on the level of trust of the
quality and safety of electronic public services. The range of population that trusts the quality and safety of
electronic public services varies between 25 and 45%.
Until 2016, when both internet access and computerization of households were less expanded, the operation
of IAC was absolutely crucial, as it was one of the few places where professionals, students, simple citizens
could come and get access to information and IT tools. In the past 4 years, witnessing the evolution of
internet penetration in the country and accessibility of IT tools from home to almost 2/3 of the population, it
became more and more obvious that the aim of IAC needs a significant change.
Nowadays, out of 688 public services included in a recently developed Nomenclature of Public Services
(approved based on Government Decision nr. 670/2020), 178 are e-services. They are accessible through a
single electronic governmental portal of public services https://servicii.gov.md/ The COVID-19 pandemic
situation fosters a continuous development of various electronic tools to allow distance interaction of the
citizens with the Service Providers and benefit of the service delivery.
Under such circumstances – with many changes happening over a very short period of time, especially using
applied ICT – require explanation, development of skills, computer literacy for a large quota of population.
Significant capacity building and enhancement of IT skills is also imperative at the level of Service
Providers. Young generation of high school pupils and students also need to enhance their abilities to operate
with the newest technologies and various platform applications that the state is offering at their ease.
In this regard, the transformation of the present IAC from a hosting and operating facility into a Center for
Innovation and Training in Digital Governance is extremely opportune. The new Center will contribute to
building the capacities of:
a) public administration staff in optimizing business processes in government agencies and organizations,
electronic service delivery, cyber security, electronic transaction security, etc.;
b) business representatives in using current and new e-Governance products;
c) young generation in applying Korean experience, knowledge and techniques in e-governance during
summer schools and involvement in various intercultural projects.
d) a special working flow of the new Center will be dedicated to raise the computer literacy of simple citizens
through the help of specialized video tutorials and TV programs that will be shot in the premises of the
Center using the new video technologies and computer the Center is planned to be equipped.
Section III. The Operation of the IAC

1. Describe any difficulties or issues regarding the operation of the IAC.

○ Describe in detail any problems or difficulties you may have had operating the IAC. If possible, state how the
maintenance project can help resolve these issues for your center.

Based on the results of 2019 National Survey on Perception, Assimilation and Support by the
Population of e-Governance and Modernization of Government Services described in the previous
section of the present document, it is obvious that IAC acting in the Republic of Moldova needs a
totally new concept for its activity that would considerably enlarge its primary scope (access and
information) and would go on a next, higher level, becoming a national and regional hub on
innovation and e-governance.
 In order to keep being a promoter of change and use of new technologies, as well as a vivid
example of the Korean fast and successful transformation due to innovation and e-
governance, the current IAC acting in the Republic of Moldova needs a new, modern
being, adapted to the present interest of the public administrations, business, young
generation and citizens.
 The Center needs a totally new concept to set long an short-term objectives for its activities
in the up-coming years, detail the most feasible options of their implementation, based on
the beneficiaries’ needs and inspired from the best practices in innovation and e-
governance around the world, especially those recorded by the Republic of Korea.
 The Center needs complete renovation for which the e-Governance Agency is taking care
of and secured sufficient budget for this purpose. Currently, the Center is being refurbished
according to a new, modern design to meet the needs of a future training hub and become
attractive to its beneficiaries. The refurbishment works are planned to be finalized in
January 2021. The design of the new Center is attached hereto for the ease of your
reference as Annex 3.
 The technological environment is constantly developing and it became – at least in the case
of the Republic of Moldova with a 5G technology in place – insufficient to offer just a
facility for information and internet access. Except for the new and modern being, the
Training Center in Innovation and Digital Governance should ensure impressive
innovative elements, basically through available new technologies and equipment to be
responsive to the needs of its beneficiaries of diverse categories. The existing outdated
computers and printers, need to be replaced with equipment of the latest generation such
as: laptops; printers, including 3D printer; projectors; smart boards; audio equipment,
including simultaneous translation devices; artificial intelligence, etc.
 The necessary equipment for ensuring video shooting and streaming is of special
importance for the new Center as it will produce tutorial and/or video sessions/shootings
on the use of e-governance products and platforms, as well as modernized public services
with the purpose to boost the ICT literacy of the Moldovan population at large. The video
sessions will be broadcasted on the national TV Channels with the largest national
coverage.
2. Describe the condition of the facilities at your IAC.
Location Devices Brand/Model Quantify Condition
Lenovo ThinkCentre All in working
Desktop 34
M71e condition
All in working
Monitor LG Led Flatron E2211 34
condition
All in working
Keyboard Lenovo sk-8825 34
condition
All in working
Mouse Lenovo m-u0025-0 34
condition
All in working
Chairs - 40
condition
All in working
Air conditioner Midea 4
condition
Not all in working
Swivel chair - 3
condition
Not all in working
Extension cord Ultra Power 3.0 12
condition
Not all in working
Sqare tables - 32
condition
Set the blinds with a All in working
- 12
box for the curtain condition
IT Training LAB
In working
Sticker panel (5m) - 1
condition
All in working
Floor mat (8.8m) - 1
condition
2 microphones DMP- All in working
Sound system 1
1112CFX Mixer condition
Epson EB-1970W- All in working
Projector 1
5000lum condition
Video conferencing All in working
HDX 1
system condition
All in working
IP camera HLC-1NCF/360 1
condition
All in working
Board - 1
condition
All in working
Flipchart - 1
condition
All in working
Acrylic board - 2
condition
All in working
Cork board - 2
condition
In working
Restroom Washstand - 1
condition
Reception In working
Clothes cupboard - 1
condition
HP Laser Jet 1536 dnf In working
Printer 1
MFP condition
In working
Air conditioner Midea 1
condition
In working
Coat hanger - 1
condition
Panels (foundation All in working
- 2
stone) condition
Router Board 2.4GHz SXTG 2HnD 1 All in working
with PSU, Gbit POE and condition
 case
All in working
Refrigerator Nord 1
condition
All in working
TV LED Samsung (81 cm) 1
condition
HP Laser Jet 1536 dnf All in working
Printer 1
MFP condition
All in working
UPS APC 1
condition
All in working
IP camera HLC-1NCF/360 1
condition
All in working
MikroTik RB2011UIAS-2HnD-IN 1
condition
All in working
Server IFM D2G 1
condition
All in working
Switch TP-Link TL-SG3424 3
condition
Media Convertor Fast All in working
WDM 1
Ethternet condition
Furniture set
In working
(wardrobe-4pcs, - 1
condition
drawers-12 pcs)
Specialized closet for In working
- 1
laptops condition
In working
Kitchen furniture set - 1
condition
In working
Air conditioner Midea 1
condition
In working
Banner - 1
condition
Electric lighting, All in working
- 1
projector condition
IP100-151BD i3- All in working
Laptop PC Lenovo 50
500SU2 condition
Logihtech M100 – USB All in working
Mouse Optical 50
Office type condition
All in working
Bags from laptop - 50
condition
All in working
Printer Multifunctional monochrome, MFD H 1
condition
All in working
Extension cord Ultra Power 3.0 8
condition
Logitech BCC950 All in working
WebCam 1
ConferenceCam-CMO condition
PoE for Wireless All in working
Adapter 1
APx2ea condition
All in working
Maintenance Tools - 1
condition

All in working
TP-Link TL-WR941ND 2
condition

Forum All in working

Round tables - 25
condition
Chiars - 56 Not all in working
condition
 In working
Air conditioner Midea 1
condition
50 LED TV LG All in working
Smart-TV 1
50UH635V condition
Smart TV – Wall Mount All in working
Fixator 1
Gembird WM condition
2 microphones DMP- All in working
Sound system 1
1112CFX Mixer condition
Epson EB-1970W- All in working
Projector 1
5000lum condition

IT Training LAB Forum Room

Internet Lounge Office

Section IV. Achievement of IAC

1. Describe the major ICT Project, ICT Training course, Seminar in the last three years

○ The achievements of the center are considered as the most important factor when selecting the candidate
organization for the maintenance project. Thus, describe in detail how your organization have operated the IAC in the
last three years.

IAC has been continuously open to public in the past years, with the exception of the last year
(2020), when the Center was almost all the time closed due to the Government of Moldova
restrictions imposed by COVID-19 pandemics and the start of the refurbishment works that are
still continuing at the time of writing the present Project Concept.
Until the end of 2019, IAC was recognized as one of the most promising ICT centers in Moldova
and proved its efficiency due to the following factors:
 Large numbers of beneficiaries trained;
 Variety of beneficiaries – public administrations, youth organizations, university students,
private sector representatives;
 Competitive pluri-dimensional and multi-cultural environment for the trainees;
 Centrally located facilities offered free of charge;
 Professional approach and openness of the IAC Administration team.
Since 2018, after IAC became part of e-Governance Agency, the Center impressively diversified
its range of hosting events and activities. Below, are shortly enumerated and described just a few
of them:
1. Korean IT, Culture and Language Summer School. The participants have IT lessons,
absolutely free, where they study the App Inventor program with the help of which they are
able to create new applications and make the first presentations in the Scratch software. In
the Korean culture sessions, participants learn the Korean alphabet, write and read in
Korean, decorate fans and play gongs. They also learn how to prepare kimbap and other
traditional Korean dishes, such as ddeokbokki and kimchi pie.
2. Various meetings for public administrations at management level.
Exemple: Integrating the Government Electronic Payment Service (MPay) with internet
banking services for legal entities discussed with 20 bank representatives during a working
meeting.
3. Important short and long-term trainings for public administrations.
Exemple 1: Security issues on software products design and implementation;
Exemple 2: Minimum cyber security requirements for public entities;
Exemple 3: Agile Project Implementation.
4. Resourceful workshops for public administrations.
Exemple 1: Business Process Reengineering from the perspective of the Service Providers;
Exemple 2: Mainstreaming social inclusion, civic participation and gender equity in the
reengineering and evaluation of public services;
Exemple 3: Application of the Change Management Methodology in the public sector
(specifically by the Service Providers).
All these categories of events were very impactful for the participants. These assertions are proved by
the positive and encouraging responses in the evaluation questionnaires that are being filled in after
each event.
Section V. The Maintenance Concept of IAC

1. Describe the desired maintenance concept of the IAC

○ Describe in detail the maintenance concept of the IAC and how it will improve or innovate the operation / how it
will address the current difficulties.

As shown in detail in Annex 3, the IAC established in the Republic of Moldova 8 years ago has
embarked into a thorough process of transformation from a facility for information and internet
access into a regional hub for training in innovation and digital governance.
Why a regional hub? Moldova recorded significant results in digital governance since the
establishment of the e-Government Center in 2010, later reorganized in e-Governance Agency.
The latter is a high capacity institution which put in place an enabling legal and regulatory
framework and established a robust world class ICT infrastructure, allowing for further public
modernization and enhanced service delivery.
Over the past years, several centralized platforms were implemented by eGA to facilitate a more
efficient governance and public service delivery, such as:
MCloud – government platform that consolidates the existing data centers at the central public
administration level and rationalizes their cost and efficiency though a single point of operation
and control;
MConnect – government platform for data exchange and interoperability;
MPay – government portal representing a consolidated mechanism for paying public services,
collecting taxes, duties, fines and other payments to the national public budget using available
payment tools;
MSign - an integrated, secure and flexible mechanism of various solutions for the application and
verification of the authenticity of the advanced digital signature by users.
The full range of M’ products (IT platforms and portals) is available on www.egov.md
Nowadays, Moldova is recognized as one of the best examples in Eastern and South Europe (and
not only) with a successfully developed IT infrastructure to promote the expansion of digital
governance. Eastern Partnership Countries, such as Armenia, Azerbaijan, Belarus, Georgia, and
Ukraine often visit the eGA from Moldova to collect and apply the best practices in the area of e-
governance and modernization of government services.
Why a training Center? The existing and newly-created digital tools that enable public and
private sectors, and simple citizens bring and utilize the government administrative services at a
click distance, involve considerable changes both in their application and delivery processes.
Service Providers staff, at times, need to adapt very quickly to new public service delivery – such
effort requiring comprehensive and continuous training. Change management, performance
frameworks, capability assessment – all these specific topics entail rigorous preparation and
practice.
The new Center for innovation and training digital governance is going to be an impactful
resource both for the staff working in the public administration, youth and students, and the
simple citizens for which the eGA is planning to record and broadcast video sessions on the use of
digital tools and on-line applications to government administrative services. Raising the IT
literacy of the Moldovan citizens is one of the long-term objectives that could be achieved with
the help of the transformed Center.
 The Center for innovation and
training in digital governance
Model
Type ☒ ICT capacity development/
trainings in the public, business
and NGO sectors
Main Target To increase the capacities of
the staff working in the public
administration, business and
NGO sectors, in the use of
digital tools and in providing
modernized government
administrative services
Recommended Center for innovation and
Location training in digital governance
Facility ICT Training Room, Seminar
Room, Admin Office
Scale
Approx. 371,2 ㎡
Equipment Laptops, Photocopier, Printer,
Laser projector with autofocus,
Audio Equipment, TV, Smart
Podium or Electronic
Blackboard, laser pointer,
headphones, etc.
* The model is not limited to three types listed above. The candidate organization may suggest a new ICT
related theme for its IAC. If so, please elaborate in detail the concept of the IAC in the box below
☒ Enhancing ICT literacy ☒ Maintenance of the
via IPTV Channels with Center
the national coverage
To boost ICT literacy at To ensure a
the national level flawless activity
of the Center
Center for innovation and Center for innovation
training in digital and training in digital
governance governance
ICT Training Room, ICT Training Room,
Seminar Room, Seminar Room, Admin
Admin Office Office
Approx. 371,2 ㎡ Approx. 371,2 ㎡
Photo camera, 3 4K video Wi-Fi router, sound
cameras, kit of high system mixer, security
quality photo lenses system, information
video board.
(macro, portrait,
telephoto),  wireless video
transmission system with
4K support,  multi-camera
switching device, video
mixing console for online
production with 4K
support, video capturing
devices with 4K support,
simultaneous
interpretation system, low
latency streaming devices
with rtmp support,
shotgun microphones,
handheld microphones,
lavaliere wireless
microphone system,
sound recorders,
adjustable lighting kit for
video, camera tripods, TV
monitors with stands.
2. Yearly Plan for the Operation of IAC

Course Duration Date Description

Information and Cyber 2 Months The action is intended to encourage people to
Security carefully analyze before accessing various links on
the Internet and address cybersecurity issues to help
users identify threats and prepare to face them.
Business process 3 Months Innovative techniques and tools for reshaping
reengineering in administrative processes related to public service
public delivery based on the citizen-centered approach
administration and co-creation with the citizen, combining BPR
(Business Process Reengineering) and Design
Thinking approaches that can be applied to
modernize public services.
MNotify for 3 Months MNotify is the government electronic notification
integrators service that allows service providers, public
authorities and institutions to send notifications to
users for their notification, about events occurring in
connection with the provision of services or other
relevant events to recipients.
MConnect for 3 Months MConnect interoperability platform is the
integrators technological solution developed by the
Government of the Republic of Moldova to ensure
interoperability and data exchange between
information systems.
MPower for 3 Months MPower is a reusable government service that aims
integrators to provide a secure, flexible and convenient
mechanism for managing representation powers by
individuals and legal entities.
MPay for integrators 3 Months MPay is the service through which you can pay for
public services with any payment instrument of your
choice, such as bank card, internet banking or cash.
Korean IT and culture 5 Months
Summer School
Section VI. Expected Results
1. Expected beneficiaries and benefits

○ Describe the target groups and beneficiaries anticipated to be reached by the proposed project Specify who the
main users are and their approximate number.

Target groups are University students (mainly Computer science majors) although we would welcome
whoever with interest in accumulating ICT knowledge. As the center has maintained 300 monthly users in
average for the past 3 years, at least 300 monthly users are expected.

○ Describe the expected outcome and benefits that will be achieved through the IAC project.
We expect, through maintenance, modern technologies and international collaboration to immerse in the
IAC and the university. Students will be given proper ICT environment to conduct their project and
experience
global collaboration with Korean ICT volunteers. We expect meaningful ICT projects (especially in the field
of 3D printing) to come out from the new IAC scheme we will have.

2. Expected contribution to the Sustainable Development Goals (SDGs)

2.1. Please check expected contribution to SDGs below

☐ No Poverty ☒ Reduced Inequality

☐ Zero Hunger ☒ Sustainable Cities and Communities
☐ Good Health and Well-being ☐ Responsible Consumption and Production
☒ Quality Education ☐ Climate Action
Name Diana Zaharia Position Head of Institutional Management
Department,
☐ Gender Equality ☐ Life Below Water
e-Governance Agency
☐ Clean Water and Sanitation ☐ Life on Land
Department - Telephone (+373) 69151990
☐ Affordable and Clean Energy number ☐ Peace and Justice Strong Institution
☒ Decent
Fax number Work and Economic
- GrowthEmail ☒ Partnerships to achieve the Goal
diana.zaharia@egov.md
☒ Industry, Innovation and Infrastructure

○ Describe how the project will contribute to reaching SDG indicators marked above. Explain how the project will lead
to the anticipated change.

(Reduce Inequality) Digital gap within the country will decrease by giving more ICT access to the public.
(Quality Education) Publics will be given more access to quality education in the field of ICT by IAC
programs.
(Sustainable
This Cities and
Project Concept PaperCommunities)
is prepared by:The city and communities will be more sustainable with
guaranteed access to ICT hub.
☒I confirm that I have read and understood the project overview thoroughly
(Industry,
and the Innovation and Infrastructure) IAC will contribute to better ICT environment and infrastructure
in our city.
information given in this concept paper is true, complete and accurate.
(Partnerships to achieve the Goal) IAC will be an hub of partnership with Korea in the field of(signature)
ICT and so
forth.
Diana Zaharia 24/NOV/2020