Cortez, Kimberly M.

November 06, 2020

BSBA FM 2D

Pre-Test/Activity

1. Choose three BPO services that are familiar to you and explain how to process is being
used.

The familiar for me is Human Resource (HR) it is charged with finding, screening, recruiting, and
training job applicants as well as administering employee benefit program, Information
Technology (IT) department oversees the installation and maintenance of computer network
systems within a company, Financial Services (FS) are the economics services provided by finance
industry, which encompasses a broad range of business that manage money.

2. How is BPO profoundly practice In Human Resource Management? Banking? Marketing?

And Logistics?

In HR they manage to train the employee especially the banking, logistics marketing
department because it is the most important in the business department.

Post Test

Activity: Acronyms.

1. BPO – Business Process Outsourcing

2. IT-BPM – Information Technology and Business Process Management
3. HRM – Human Resource Management
4. IBPAP – Information Technology and Business Process Association of the Philippine
5. CRM – Customer Relationship Management
6. E-Mail – Electronic Mail
7. HRS – Human Resources System
8. SSP – Storage Service Provides
9. PGSC – Philippine Global Services Center
10. R&D – Research and Development
Abstraction

1. What is an example of business process outsourcing?

The one of example of BPO is Information Technology and Business Process Management
(IT-BPM) the sector of best performing and employment generating activities in past four years.

2. What is your opinion on Business process outsourcing and knowledge process outsourcing?

My opinion of his is to continue their they doing to their industry has making largest and grab
the opportunity to have much investment.

Reflect upon the following Statements.

1. BPO involves outsourcing processes that are not central to a company but are essential for
smooth operation of the company.

They are not just expanding their business also doing something to make their company neat
and balance

2. A skilled firm or contractor can generally execute tasks more cheaply compared to hiring a
full-time employee.

Skilled employee will be have complicated than the recent employee.

Assignment:
2. Answer the following questions;

2.1 Why Do Businesses Outsource Processes?

Some people believe that businesses are only after the tax break associated with outsourcing jobs
or “shipping jobs overseas” as some political ads claim. In addition, businesses cite many other
reasons to engage in outsourcing. To decrease costs, To concentrate on key functions, To achieve
better results in noncore functions, To expand their global presence, To enable flexibility To
improve speed and efficiency.

2.1 What Types of Services Do Outsourcing Companies Support?

Information technology-enabled services (ITES) BPO: This form of BPO leverages information
technology (IT) over the internet or data network to deliver services.

Knowledge process outsourcing (KPO): KPO has changed BPO a bit. Some KPO vendors
support functions that are considered core in business, although they may not be core functions in
the particular business that hires them.
Legal process outsourcing (LPO): LPO is a subset of KPO and encompasses a huge range of
higher-level legal work, not merely lower-level legal transcription.

Research process outsourcing (RPO): A subset of KPO, RPO specializes in research and
analysis functions. RPO companies perform research and analysis work that supports business,
investment, biotech, and marketing firms

Travel: This pertains to all the operations a business needs to support its travel logistics, from
reservations to hotel and vehicle bookings. 

2.3 Enumerate and discuss the Risks of Business Process Outsourcing?

Security- is more difficult to maintain when the business taking care of your IS is not in the same
country, especially one with different security requirements. Potential data privacy breaches and
vulnerability disclosures are a real threat, particularly with the current prevalence of hacking. 

Underestimating the costs of services- Companies that employ BPO vendors often underestimate
the running costs, especially in upgrades and contract renegotiation.

Overdependence on service providers- Once a company designates a vendor for specific

processes, the vendor becomes a part of the workflow. 

Communication issues- Language barriers can limit activities when your company hires
individual service providers spread across the globe. 

2.4 How to Choose a Business Process Outsourcing Vendor?

 Define your requirements and review potential vendors

 Put together a request for proposal (RFP), and source vendors
 Choose the right vendor for your company
 Negotiate the contract
 Transition the work and processes to your chosen vendor
 Manage your relationship
POST-TEST
I. Instruction : Match Column A with Column B to identify specific out sourced areas.

Answer:

1. B
2. D
3. E
4. A
5. C

II. Odd Man Out. Encircle the letter that is not related to the group.

1. A. Data Storage ANSWER: D

B. Inbound Marketing

C. Cleaning Services

D. Movie Filming

2 A. IT Business ANSWER: B

B. Process

C. Business

D. Outsourcing

3. A. Computer Programming ANSWER: A

B. Training

C. Payroll

D. Teaching

4. A. Improves opportunity growth ANSWER: C

B. Increasing effectiveness and efficiency

C. Risk Sharing

D. Improves bottom-line to reduce cost

5. A. JP Morgan ANSWER: B

B. Citi Bank Master

C. Tele-Philippines

D. Convergys (sir di kopo ma cirlce e kaya ganyan na lang po) thankyou po:)