Operations Strategy Basics quiz

Productivity Function - Output x Input

Select one:
a. TRUE 

b. FALSE
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The correct answer is: FALSE

Question 2
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Competitiveness - Degree to which a nation can produce goods and services that meet the
test of international markets

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 3
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Question text
Mass Customization - The mass production of generic products

Select one:
a. FALSE 

b. TRUE
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The correct answer is: FALSE

Question 4
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Division of Labor - Dividing a job into a series of small tasks each performed by a different
worker

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 5
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Lean Production - Adaptation of mass production that prizes quality and flexibility; both a
philosophy and an integrated system of management that emphasizes the elimination of
waste and the continuous improvement of operations

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 6
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Division of Labor - Dividing a job into a series of small tasks each performed by the same
worker

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 7
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Key Performance Indicators - A metric used to measure (supply chain) performance; a set of
measures that help managers evaluate performance in critical areas

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 8
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Order Winner - Characteristic of a product or service that wins orders in the marketplace

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 9
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Balanced Scoreboard - A performance assessment that includes metrics related to
customers, processes, and learning and growing, but not financials

Select one:
a. TRUE

b. FALSE 
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The correct answer is: FALSE

Question 10
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Order Qualifiers - Characteristics of a product or service that qualify it to be considered for
purchase

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 11
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Resilience - Ability not to bounce back, change, or adapt in response to a disaster, failure or
disruption

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 12
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Supply Chain Management - Managing the flow of information, products and services
across a network of customers, enterprises and supply chain partners in order to attain the
level of synchronization that will make it more responsive to customer needs while lowering
costs, incorporating software that plans and executes business processes related to supply
chains

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: TRUE

Question 13
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Question text
Craft Production - process of manufacturing by hand with or without the aid of tools.

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 14
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Key Performance Indicators - A metric used to measure (supply chain) performance; a set of
measures that help managers evaluate performance in non-critical areas

Select one:
a. TRUE

b. FALSE 
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The correct answer is: FALSE

Question 15
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Core Competency - Activities that a company is not good at ; essential capabilities that
create a firm's sustainable competitive advantage

Select one:
a. TRUE

b. FALSE 
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The correct answer is: FALSE

Question 16
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Core Competency - Activities that a company does best; essential capabilities that create a
firm's sustainable competitive advantage

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 17
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Scientific Management - Systematic analysis of work environments proposed by Frederick
Taylor in early 1900s

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: FALSE

Question 18
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Lean Production - Adaptation of mass production that prizes quality and flexibility; both a
philosophy and an integrated system of management that emphasizes the production of
waste and the continuous improvement of operations

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 19
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Supply Chain Management - Managing the flow of information, products and services
across a network of customers, enterprises and supply chain partners in order to attain the
level of synchronization that will make it less responsive to customer needs while lowering
costs, incorporating software that plans and executes business processes related to supply
chains

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 20
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Lean Production - Adaptation of piece wise production that prizes quality and flexibility;
both a philosophy and an integrated system of management that emphasizes the
elimination of waste and the continuous improvement of operations

Select one:
a. TRUE

b. FALSE 
Feedback
The correct answer is: FALSE

Question 21
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 Flag question

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Balanced Scoreboard - A performance assessment that includes metrics related to
customers, processes, and learning and growing, as well as financials

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: TRUE

Question 22
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Primary Task - Task that is most central to the operation of a firm; defines the business that
a firm is in and is often expressed in a mission statement

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 23
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Policy Development - Planning system for converting strategy to measurable objectives
throughout all levels of an organization

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 24
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Value Chain - Series of activities from supplier to customer that add value to a product or
service

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 25
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Scientific Management - Systematic analysis of workers proposed by Frederick Taylor in
early 1900s

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 26
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Flexibility - In operations, the ability to adjust to changes in product mix, production
volume, or product and process design

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 27
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Quality Revolution - An emphasis on quality and the strategic role of operations

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 28
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Lean Production - Adaptation of mass production that prizes quality and flexibility; both a
philosophy and an integrated system of management that emphasizes the elimination of
waste without continuous improvement of operations

Select one:
a. TRUE

b. FALSE 
Feedback
The correct answer is: FALSE

Question 29
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Flexibility - In operations, the ability not to adjust to changes in product mix, production
volume, or product and process design

Select one:
a. TRUE

b. FALSE 
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The correct answer is: FALSE

Question 30
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Scientific Management - Systematic analysis of work methods proposed by Frederick Taylor
in early 1900s

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 31
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Resilience - Ability to bounce back, change, or adapt in response to a disaster, failure or
disruption

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: TRUE

Question 32
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Interchangeable Parts - Standardization of parts initially as replacement parts; enabled batch
production

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 33
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Productivity Function - Output / Input

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: TRUE

Question 34
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Balanced Scoreboard - A performance assessment that includes metrics related to suppliers,
processes, and learning and growing, but not financials

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 35
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 Flag question

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Value Chain - Series of activities from supplier to customer that add costs to a product or
service

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: FALSE

Question 36
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Productivity - Measure of effectiveness in converting resources into products, generally
computed as ratio of output to input

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: TRUE

Question 37
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Positioning - Determining how a firm will compete in the marketplace

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 38
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Productivity - Measure of effectiveness in converting resources into products, generally
computed as output multiplied by input

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: FALSE

Question 39
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Mass Production - high-volume production of a standardized product for a mass market

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: TRUE

Question 40
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Operations Management is the design and operation of productive systems

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 41
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Strategy - Common vision that unites an organization, provides consistency in decisions,
and keeps the organization moving in the right direction

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 42
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Value Chain - Series of activities from customer to supplier that add value to a product or
service

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 43
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The function or system that transforms inputs into outputs of greater value

Select one:
a. Methods
b. Operations

c. Strategy 
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The correct answer is: Operations

Question 44
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Mass Production - low-volume production of a standardized product for a mass market

Select one:
a. TRUE

b. FALSE 
Feedback
The correct answer is: FALSE

Question 45
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Mass Production - high-volume production of non-standardized product for a mass market

Select one:
a. TRUE 

b. FALSE
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The correct answer is: FALSE

Question 46
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Mass Customization - The mass production of customized products

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 47
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Craft Production - Process of using machines for manufacturing products or services for
individual customers

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 48
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Supply Chain Management - Managing the flow of information, products and services
across a network of customers, enterprises and supply chain partners in order to attain the
level of synchronization that will make it more responsive to customer needs while
increasing costs, incorporating software that plans and executes business processes related
to supply chains

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE
Operations strategy quiz 2
Question 1
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An Operations Strategy is a plan which allocates _________ to support infrastructure and
production

Select one:
a. materials
b. inputs
c. operations

d. resources 
Feedback
The correct answer is: resources

Question 2
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The operations strategy is driven by the business strategy of the organisation

Select one:
a. TRUE 
b. FALSE
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The correct answer is: TRUE

Question 3
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The ability to master new technologies, design and introduce new products is an example
of:

Select one:
a. Systems-based capabilities
b. Organization-based capabilities 
c. Process-based capabilities

d. Coordination based capabilities

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The correct answer is: Systems-based capabilities

Question 4
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The main objectives of manufacturing strategy are:

Select one:
a. making the necessary plans to assure that operations capabilities are sufficient to
accomplish performance requirements
b. Both A and B
c. translating required competitive dimensions into specific performance requirements for
operations
d. A, B, and C 

e. Converting order winners into specific performance requirements

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The correct answer is: A, B, and C

Question 5
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Which of the following statements is not true about operations strategy?

Select one:
a. Operations strategy is concerned with setting broad policies and plans for using the
resources of the firm to best support the firm's long-term competitive strategy.
b. Operations strategy can be viewed as part of planning process that coordinates
operational goals with those of the larger organization.
c. Operations strategy involves a long-term process that must foster inevitable change.

d. An operations strategy involves decisions that relate to the design of a product and the
infrastructure needed to support the product. 
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The correct answer is: Operations strategy involves a long-term process that must foster
inevitable change.

Question 6
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The operations strategy of Low cost airlines is to provide a comfortable ride to the
customers while maximising utilization of resources and infrastructure and not worrying
about costs

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: FALSE

Question 7
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Which of the following is an example of a key performance indicator:

Select one:
a. All of the above 
b. Percentages of sales from new products
c. Operating income
d. Lead time to fill customer orders

e. Day's cash on hand

Feedback
The correct answer is: Lead time to fill customer orders

Question 8
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A criterion that differentiates the products or services of one firm from another is called:

Select one:
a. an order qualifier 
b. It's core competence
c. a comparator
d. an order winner

e. a sure winner

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The correct answer is: an order qualifier

Question 9
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Operations strategy is designed to maximize the effectiveness of production and support
elements while minimizing

Select one:
a. costs
b. resources
c. materials

d. inputs
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The correct answer is: costs

Question 10
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The item in the list below that is not a major competitive dimension that forms the
competitive position of a company is:

Select one:
a. cost
b. delivery speed
c. coping with changes in supply
d. flexibility and new product introduction speed

e. product quality and reliability

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The correct answer is: delivery speed

Question 11
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A company that can offer on-site repair in only 1 or 2 hours is an example of a company
that is competing on _______ competitive dimension.

Select one:
a. Process quality
b. Delivery reliability
c. Flexibility
d. Coping with changes in demand

e. Delivery speed
Feedback
The correct answer is: Flexibility

Question 12
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Which of the following is not one of the ways that Wal-Mart created a competitive
operations advantage?

Select one:
a. Through the systems that they developed to manage their warehouses and their stores.
b. Location advantage - competing head-to-head in large urban areas
c. A culture of supporting values, skills, technologies and approaches to motivation

d. Focusing on implementing total quality management system

Feedback
The correct answer is: Focusing on implementing total quality management system

Innovation quiz
Question 1
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Innovation is the process of translating an idea or invention into a good or service that
creates value or for which customers will pay.

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 2
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Jio Telecom is a good example of Disruptive Innovation

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 3
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 Flag question

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Clayton Christensen from Harvard Business School is said to be the most important
proponent of Breakthrough Innovation

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 4
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Reverse Innovation always provides comparable quality than the original innovation but at a
lower cost

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 5
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Jio Telecom is a good example of Reverse Innovation

Select one:
a. TRUE

b. FALSE 
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The correct answer is: FALSE

Question 6
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Industrial Research Labs like that of GE and Shell etc carry out Disruptive Innovation

Select one:
a. FALSE

b. TRUE 
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The correct answer is: FALSE

Question 7
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Disruptive Innovation always starts as a low quality offering which over time non-linearly
improves in performance, often overtaking the highest quality service or product provider

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 8
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Vijay Govindarajan from Tuck Business School is said to be the most important proponent
of Reverse Innovation

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 9
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Innovation finally signifies an improvement in customer approval or satisaction

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 10
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Innovation as we know it today has always flowed from the east to the west

Select one:
a. TRUE 

b. FALSE
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The correct answer is: FALSE

Question 11
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Innovation and Improvement are similar to each othe

Select one:
a. FALSE 

b. TRUE
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The correct answer is: FALSE

Question 12
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Reverse Innovation always provides better quality than the original innovation at a higher
cost

Select one:
a. FALSE 

b. TRUE
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The correct answer is: FALSE

Question 13
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Innovation always brings improvement of value delivered to customers

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 14
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Question text
Clayton Christensen from Harvard Business School is said to be the most important
proponent of Reverse Innovation

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 15
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 Flag question

Question text
Sustaining Innovation is carried out in academic research centres as innovation is not
mature

Select one:
a. TRUE

b. FALSE 
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The correct answer is: FALSE

Question 16
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Basic Research is the precursor to the Innovation possess when either the problem or the
domain skills are well defined

Select one:
a. FALSE 

b. TRUE
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The correct answer is: FALSE

Question 17
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Question text
Innovation is production or adoption, assimilation, and exploitation of a value-added
novelty in economic and social spheres; renewal and enlargement of products, services, and
markets; development of new methods of production; and the establishment of new
management systems.

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 18
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Basic Research is the precursor to the Innovation possess when neither the problem nor the
domain skills are well define

Select one:
a. FALSE

b. TRUE 
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The correct answer is: TRUE

Question 19
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Innovation is similar to continuous Improvement

Select one:
a. TRUE 

b. FALSE
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The correct answer is: FALSE

Question 20
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Industrial Research Labs like that of GE and Shell etc carry out Sustaining Innovation

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 21
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 Flag question

Question text
Clayton Christensen from Harvard Business School is said to be the most important
proponent of Forward Innovation

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 22
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Industrial Research Labs like that of GE an Shell etc carry out Breakthrough Innovation

Select one:
a. FALSE 

b. TRUE
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The correct answer is: FALSE

Question 23
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Innovation involving minor regular improvements is called incremental innovation

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 24
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Open innovation is a term used to promote an information age mindset toward innovation
that runs counter to the secrecy and silo mentality of traditional corporate research labs.

Select one:
a. TRUE 

b. FALSE
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The correct answer is: TRUE

Question 25
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New Product development is a form of radical Innovation

Select one:
a. FALSE

b. TRUE 
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The correct answer is: FALSE

Question 26
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Jio Telecom is a good example of Breakthrough Innovation

Select one:
a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 27
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 Flag question

Question text
Clayton Christensen from Harvard Business School is said to be the most important
proponent of Disruptive Innovation

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 28
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Question text
Vijay Govindarajan from Tuck Business School is said to be the most important proponent
of Disruptive Innovation

Select one:
a. TRUE 

b. FALSE
Feedback
The correct answer is: FALSE

Question 29
Correct
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 Flag question

Question text
Industrial Research Labs like that of GE an Shell etc carry out Basic Research

Select one:
a. TRUE

b. FALSE 
Feedback
The correct answer is: FALSE

Question 30
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Clayton Christensen from Harvard Business School is said to be the most important
proponent of Reverse Innovation

Select one:
a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Product Identification Quiz

Question 1
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Nike is the world's most counterfeited brand and its sneakers are fraudulently imitated by
counterfeiters, particularly in China.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 2
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Counterfeit consumer goods are goods, often of inferior quality, made or sold under
another's brand name without the brand owner's authorization.

Select one:

a. FALSE
b. TRUE 

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The correct answer is: TRUE

Question 3
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Long exposure to RFID tags does not have any negative consequences of health.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 4
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The Material Traceability Report lists all manufactures, expenses and orders associated with
a particular material and lot number. This report is useful for generating a list of products
and manufactures for recalls or quality control purposes.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 5
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Question text
Traceability is the capability to trace something or the ability to verify the history, location,
or application of an item by means of documented recorded identification.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 6
Correct
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Question text
Sellers of counterfeit goods do not infringe on either the trademark, patent or copyright of
the brand owner by passing off its goods as made by the brand owner.

Select one:

a. TRUE

b. FALSE 

Feedback
The correct answer is: FALSE

Question 7
Incorrect

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Question text
Metro NFC tokens have only read capability

Select one:

a. FALSE

b. TRUE 
Feedback
The correct answer is: FALSE

Question 8
Correct

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Question text
Traceability in the supply chain can be defined as the ability and opportunity to review the
product flow throughout the manufacturing and supply chain.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 9
Correct

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Question text
Counterfeit consumer goods are goods, often of superior quality, made or sold under
another's brand name with the brand owner's authorization.

Select one:

a. FALSE 

b. TRUE

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The correct answer is: FALSE

Question 10
Correct

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Question text
Radio-frequency identification uses electromagnetic fields to automatically identify and
track tags attached to objects. An RFID tag consists of a tiny radio transponder; a radio
receiver and transmitter.

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: TRUE

Question 11
Correct
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Question text
QR codes store data in two dimensions

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 12
Correct

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Question text
“Traceability” in the food industry means the ability to track any food, feed, food-producing
animal or substance that will be used for consumption, through all stages of production,
processing and distribution.

Select one:

a. FALSE
b. TRUE 

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The correct answer is: TRUE

Question 13
Correct

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“Counterfeit: Made in imitation of something else with intent to deceive.”

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 14
Incorrect

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Bar codes are usually attached to complex and costly industrial and domestic products

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a. FALSE

b. TRUE 

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The correct answer is: FALSE

Question 15
Correct

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In hospitals RFID tags help in access control of certain areas for doctors and nurses

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 16
Correct

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 Flag question

Question text
Product identification using QR codes help Improve supply chain efficiencies from the field
to the consumer by ensuring that the right product gets to the right place at the right time.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 17
Correct

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A bar code can contain more information than a QR code

Select one:

a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 18
Correct

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Question text
PayTM uses unique QR codes for each vendor enabling faster and accurate cash transaction
between parties

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a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 19
Incorrect

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Question text
Counterfeit or duplicate products do not affect new product development and introduction,
hence regulation to prevent counterfeit products entering the market and product
identification labeling is critical.
Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: FALSE

Question 20
Incorrect

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Question text
Duplicating a hologram is easy and hence is not used to improve the authenticity of
products

Select one:

a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 21
Correct

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 Flag question

Question text
OR codes on Amazon packaging helps improve supply chain efficiency

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 22
Correct

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Question text
Counterfeit or duplicate products affects new product development and introduction, hence
regulation to prevent counterfeit products entering the market and product identification
labeling is critical.

Select one:

a. TRUE 

b. FALSE
Feedback
The correct answer is: TRUE

Question 23
Correct

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Question text
QR codes have data storage capacity less then bar codes

Select one:

a. FALSE 

b. TRUE

Feedback
The correct answer is: FALSE

Question 24
Correct

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Question text
FASTag (RFID Tag) is affixed on the windscreen of the vehicle and enables a customer to
make the toll payments directly from the account which is linked to FASTag.
Select one:

a. TRUE 

b. FALSE

Feedback
The correct answer is: TRUE

Question 25
Correct

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Question text
Holograms appear to differ by the light and angle at which they are viewed. They are
difficult to remove, alter and duplicate.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 26
Correct

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 Flag question

Question text
Chinese manufacturers make knock-offs because there are people mostly in the West that
are willing to buy.

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: TRUE

Product Management quiz

Question 1
Correct

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Question text
Small batches in the production cycle allow manufacturers to slash work in process
inventory and accelerate feedback, which, in turn, improves cycle times, quality, and
efficiency.in the system

Select one:

a. TRUE 
b. FALSE

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The correct answer is: TRUE

Question 2
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In a mature company, the PM may have a narrower scope and have coworkers who handle
the design, production, pricing and go-to-market strategies ..

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a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 3
Correct

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Translating business-to-technical requirements, and vice versa is not a Product
Management function

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a. FALSE 

b. TRUE

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The correct answer is: FALSE

Question 4
Correct

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Question text
The nature of responsibilities and interactions of a Product Manager will not change
irrespective of whether one is planning a B2B, B2C or C2C product.

Select one:

a. TRUE

b. FALSE 

Feedback
The correct answer is: FALSE

Question 5
Correct

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 Flag question

Question text
Technical Product Managers often do not require in-depth technical knowledge, field
experience and awareness of customer feedback to be a successful Product Manager

Select one:

a. TRUE

b. FALSE 

Feedback
The correct answer is: FALSE

Question 6
Correct

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Question text
According to Nobel Laureate Daniel Goleman, the competencies associated with Product
Management, of being socially aware are empathy, organizational awareness, and service.

Select one:

a. FALSE

b. TRUE 
Feedback
The correct answer is: TRUE

Question 7
Correct

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Question text
Flooding a product with features the customers may not use during the life time is a good
Product Design strategy

Select one:

a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 8
Correct

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If a company embarks on a project before it has the resources to move ahead, it will
stumble slowly through the development process.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 9
Correct

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Question text
Product differentiation is the process of distinguishing a product or service from others, to
make it more attractive to a particular target market. This involves differentiating it from
competitors' products as well as a firm's own products.

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: TRUE

Question 10
Correct
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Question text
Getting the Minimum Viable Product (MVP) in the market earlier than the competition with
the bare necessary features is not a PM strategy to retain existing customers and get new
ones

Select one:

a. FALSE 

b. TRUE

Feedback
The correct answer is: FALSE

Question 11
Correct

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The role of the PM at a startup is far more likely to be responsible for “all the things,”
whereas at a mature company their role will be more distinctly defined.

Select one:

a. TRUE 
b. FALSE

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The correct answer is: TRUE

Question 12
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A high Emotional Intelligence (EQ score) is not a requirement for a Product Manager role

Select one:

a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 13
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Product management is a way to organize the planning, production, marketing and other
tasks related only to the distribution of a product

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a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 14
Correct

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Question text
A technology roadmap is a flexible planning technique to support strategic and long-range
planning, by matching short-term and long-term goals with specific technology solutions

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 15
Correct

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 Flag question

Question text
A minimum viable product (MVP) is a version of a product with just enough features to
satisfy early customers and provide feedback for future product development

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: TRUE

Question 16
Correct

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Product management often serves an inter-disciplinary role, bridging gaps within the
company between teams of different expertise, most notably between engineering-oriented
teams and commercially oriented teams

Select one:

a. TRUE 

b. FALSE
Feedback
The correct answer is: TRUE

Question 17
Correct

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Question text
Having well developed core competencies, EQ, personality traits and applying them to the
right company is what will ultimately guarantee success.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 18
Correct

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Product Management is an Organizational function within a company dealing with new
product development, business justification, planning, verification, forecasting, pricing,
product launch, and marketing of a product or products at all stages of the product lifecycle

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 19
Correct

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Product Management essentially has three components, Strategic Product Management,
Technical Product Management and Product Marketing

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 20
Correct
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Being able to prioritise among the features of a product desired by the customer is an
essential trait of a Product Manager

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 21
Correct

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Requiring success on the first pass biases teams toward the least-risky solutions, even if
customers don’t consider them much of an improvement over what’s already available.
Worse yet, teams have little incentive to pursue innovative solutions to customers’ problems

Select one:

a. FALSE
b. TRUE 

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The correct answer is: TRUE

Question 22
Correct

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Product Managers do not constantly survey the domain to look for competitive threats to
the product from competitors

Select one:

a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 23
Correct

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A person can become a certified Product Manager by attending courses online

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 24
Incorrect

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Question text
High utilisation of human, material and machine resources in an organisational setup will
ensure high accomplishments in a Product Management scenario

Select one:

a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 25
Correct

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 Flag question

Question text
Startup PMs thrive in a scrappy environment and are comfortable with ambiguity and
frequent changes to direction as the company works towards product-market fit and learns
to operate at scale.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 26
Correct

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Product Management is probably one of the most challenging positions to exercise
leadership.

Select one:

a. FALSE

b. TRUE 
Feedback
The correct answer is: TRUE

Question 27
Correct

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Remove flag

Question text
Product management is an interdisciplinary role that reaches across teams to plan, design,
and continuously bring better products to market.

Select one:

a. TRUE 

b. FALSE

Feedback
The correct answer is: TRUE

Question 28
Incorrect

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Working in large batches above the EOQ or EPQ brings in great economic benefits
Select one:

a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 29
Correct

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Question text
A TV remote is an example of an over designed, over featured product, the full features of
which users rarely use

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 30
Correct

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 Flag question

Question text
Product development is the process of building products that will be consumed or used by
others and is a part of the Product Management function

Select one:

a. TRUE 

b. FALSE

Feedback
The correct answer is: TRUE

Question 31
Correct

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Understanding pricing and revenue modeling is not an essential trait for a Product Manager

Select one:

a. FALSE 

b. TRUE

Feedback
The correct answer is: FALSE

Question 32
Correct

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Question text
To maximize the impact and benefits to an organization, Product Management must be an
independent function separate on its own.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Healthcare quiz
Question 1
Incorrect

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Question text
Almost half of cardiac surgeries carried out in NH are paediatric cardiac surgeries
Select one:

a. TRUE

b. FALSE 

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The correct answer is: TRUE

Question 2
Incorrect

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Question text
Queue management in specialist hospitals is easy in healthcare as common doctors can be
easily put to serve patients in different queues from different specialisations or diseases

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: FALSE

Question 3
Correct

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 Flag question

Question text
MRI equipment used on a pay-as-you-use basis at NH ensures that the equipment is
properly maintained and kept in working condition by GE on top priority with upgrades to
hardware and software

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 4
Correct

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Question text
Queue management in specialist hospitals is difficult in healthcare as patients with different
needs have to be consulted by specialists

Select one:

a. FALSE

b. TRUE 
Feedback
The correct answer is: TRUE

Question 5
Correct

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Question text
Keeping up-to-date with technological innovation in the healthcare industry is not a must if
the organisation is to survive into the future

Select one:

a. FALSE 

b. TRUE

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The correct answer is: FALSE

Question 6
Incorrect

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Medical specialists are employed with multiple hospitals and spend their time among these
hospitals

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a. FALSE 

b. TRUE

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The correct answer is: TRUE

Question 7
Correct

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Question text
Aravind Netralaya Madurai is a good example of Lean Six Sigma organisation

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 8
Correct

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 Flag question

Question text
GE BEL factory in Whitefield, Bangalore is an example of Lean Three Sigma organisation

Select one:

a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 9
Correct

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Question text
Providing the best quality healthcare is the prime objective of healthcare systems around
the world irrespective of being developed or less developed.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 10
Correct

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Question text
NH Mysore facility is a single floor facility mainly to keep the construction costs low

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 11
Correct

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All the doctors in big hospitals are necessarily permanently employed with the hospital,

Select one:

a. FALSE 
b. TRUE

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The correct answer is: FALSE

Question 12
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Question text
The NH example shows that an ethical, value-based, committed leadership with good
domain knowledge, high quality of processes, focus on reducing costs, deploying
technological innovation and great customer orientation are important aspects of any
successful healthcare facility with a plan for the future.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 13
Correct

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Remove flag
Question text
GE Magnetic Resonance Imaging (MRI) equipment paid by NH on pay-as-you-use basis at
high utilisation and not as a capital cost, is an example of financial innovation

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 14
Incorrect

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Paediatric cardiac surgery is not as complicated as adult cardiac surgery

Select one:

a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 15
Correct

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 Flag question

Question text
Satellite communication is resorted to by NH to connect between specialists and patients
situated in remote towns in Karnataka

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 16
Correct

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Question text
Every healthcare facility puts quality and patient safety high on it’s strategic agenda

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 17
Correct

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Bringing innovation in healthcare is not an important aspect in hospitals poised for growth

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a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 18
Correct

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Question text
Extending into geographically contiguous markets by planting footprints such as
ambulatory care centers or primary care physician networks to capture referrals from
competitors is not a healthcare strategy
Select one:

a. FALSE 

b. TRUE

Feedback
The correct answer is: FALSE

Question 19
Correct

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Question text
NH Bangalore was among the first in the world to introduce ipad based patient monitoring
systems in the world in their pediatric cardiac ward

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 20
Correct

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 Flag question

Question text
Wide prevalence of health insurance coverage pushes the costs of health treatment high in
western countries in comparison to countries that do not have such insurance coverage

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 21
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Healthcare facility rarely puts quality and patient safety high on it’s strategic agenda

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a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 22
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Question text
While ensuring without doubt, high quality in a cardiac surgical procedures, the extra
pressure on cardiac facilities in China and India is the question of affordability of patients

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 23
Correct

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Management of pharma inventory as well as of materials and other equipments has a major
impact on the operating costs at any large hospital or medical facility
Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 24
Correct

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Customer satisfaction is not an important aspect in healthcare treatment

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a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 25
Incorrect

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 Flag question

Question text
Wide prevalence of health insurance coverage does not give the right incentive to
healthcare systems to reduce costs in those countries.

Select one:

a. TRUE

b. FALSE 

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The correct answer is: TRUE

Question 26
Correct

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Question text
Non-prevalence of insurance coverage in developing and less developed countries is a great
motivator to push down costs in those countries

Select one:

a. TRUE 

b. FALSE
Feedback
The correct answer is: TRUE

Question 27
Incorrect

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Question text
Ensuring high utilisation of surgeons in surgery is a time proven technique at NH to reduce
the per-unit surgery costs for patients

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a. TRUE

b. FALSE 

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The correct answer is: TRUE

Question 28
Not answered

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Narayana Hrudayalaya has expanded into NH health City started in different parts of the
country

Select one:

a. FALSE

b. TRUE

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The correct answer is: TRUE

Question 29
Not answered

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Question text
Narayana Hrudayalaya is often quoted as an example for Lean Six Sigma service setup as
wastes are high and quality of service is low

Select one:

a. FALSE

b. TRUE

Feedback
The correct answer is: FALSE

Question 30
Not answered

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Question text
Establishing convenient locations, flexible hours of operation and creative use of new
consumer facing technologies are steps taken by hospital chains to engaging customers.

Select one:

a. TRUE

b. FALSE

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The correct answer is: TRUE

Operations Decision Making quiz

Question 1
Correct

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Question text
New advanced technologies of AI and IoT can help in developing breakthrough innovations
as per the Solowian approach

Select one:

a. TRUE 
b. FALSE

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The correct answer is: TRUE

Question 2
Correct

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Maintenance involves functional checks, servicing, repairing or replacing of necessary
devices, equipment, machinery, building infrastructure, and supporting utilities in industrial,
business, governmental, and residential installations.

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 3
Incorrect

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Question text
Sequencing involves the determination of two types of decisions: Assignment decisions –
which resources (machines or people) will be assigned to perform each of a given set of
jobs; and. Scheduling decisions – in what order and when are each of these jobs performed

Select one:

a. FALSE

b. TRUE 

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The correct answer is: FALSE

Question 4
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The aim of Google’s Automatic Statistician software is to create an artificial intelligence for
data science. Specifically, it is creating software algorithms that can spot patterns, and
report them in simple, easy-to-understand text.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE
Question 5
Correct

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Question text
John Elkington’s Triple Bottom Line stresses that industries and businesses must concentrate
on profit, people and planet

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 6
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Outlining the task, duties, responsibilities, qualifications, methods and relationships required
to perform the given set of a job is called Job Design

Select one:
a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 7
Correct

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Question text
Outlining the task, duties, responsibilities, qualifications, methods and relationships required
to perform the given set of a job is called Job Design

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 8
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Question text
An efficient operation concentrates on improving the ratio between an output gained from
the operation and an input to run the operation., ie. to either maximise the output or reduce
the input.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 9
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Improving productivity of operations helps improve the efficiency of operations

Select one:

a. FALSE

b. TRUE 

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The correct answer is: FALSE

Question 10
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Question text
Data Science and data interpretation cannot be done by AI

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a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 11
Correct

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Question text
Maintenance involves functional checks, servicing, repairing or replacing of necessary
devices, equipment, machinery, building infrastructure, and supporting utilities in industrial,
but not in business, governmental, and residential installations.

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a. TRUE
b. FALSE 

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The correct answer is: FALSE

Question 12
Correct

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Effective operations is about doing the right things, creating value to the end customer

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a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 13
Correct

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New advanced technologies of AI and IoT cannot help in developing breakthrough
innovations as per the Solowian approach

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a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 14
Incorrect

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Question text
Project Breakthrough by the UN offers opportunities for breakthrough thinking that can
help achieve the UN’s targets of 2 degree C rise in global temperatures due to Global
warming by the middle of the century.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 15
Incorrect
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Facility location is an operational activity in Operations as facility location gets changed
every week

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a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 16
Correct

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Question text
Though it is getting increasingly clearer that artificial intelligence (AI)-guided automation
would make human labour redundant for a number of jobs, from driving to financial
advisory services, AI can also result in creating new jobs until now not known or understood

Select one:

a. FALSE
b. TRUE 

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The correct answer is: TRUE

Question 17
Correct

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A job description is an internal document that clearly states the essential job requirements,
job duties, job responsibilities, and skills required to perform a specific role.

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a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 18
Incorrect

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Question text
A job design is an internal document that clearly states the essential job requirements, job
duties, job responsibilities, and skills required to perform a specific role.

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a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 19
Correct

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Improving productivity of operations helps improve the effectiveness of operations

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a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 20
Correct

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 Flag question

Question text
Scheduling involves the determination of two types of decisions: Allocation decisions –
which resources (machines or people) will be assigned to perform each of a given set of
jobs; and. Sequencing decisions – in what order and when are each of these jobs performed

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 21
Incorrect

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Question text
Though it is getting increasingly clearer that artificial intelligence (AI)-guided automation
would make human labour redundant for a number of jobs, from driving to financial
advisory services, AI will not be creating new jobs until now not known or understood

Select one:

a. TRUE 
b. FALSE

Feedback
The correct answer is: FALSE

Question 22
Incorrect

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Question text
New advanced technologies of AI and IoT can help in developing incremental innovations as
per the Solowian approach

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a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 23
Correct

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Question text
John Elkington’s Triple Bottom Line stresses that industries and businesses must concentrate
on profit, people and pleasure

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a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 24
Incorrect

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Question text
Project Breakthrough by the UN offers opportunities for incremental thinking that can help
achieve the UN's targets of 2 degree C rise in global temperatures due to Global warming
by the turn of the century.

Select one:

a. TRUE 

b. FALSE

Feedback
The correct answer is: FALSE

Question 25
Incorrect
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Delivering a high quality product to the customer is part of efficient operations

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: FALSE

Question 26
Correct

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Flag question

Question text
Project Breakthrough by the UN offers opportunities for breakthrough thinking that can
help achieve the UN’s targets of 2 degree C rise in global temperatures due to Global
warming by the turn of the century.

Select one:

a. FALSE
b. TRUE 

Feedback
The correct answer is: TRUE

Question 27
Correct

Mark 1.00 out of 1.00

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Question text
John Elkington’s Triple Bottom Line stresses that industries and businesses must concentrate
on profit, people and perseverance

Select one:

a. TRUE

b. FALSE 

Feedback
The correct answer is: FALSE

Question 28
Correct

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Facility location is an strategic activity in Operations as facility location rarely gets changed

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a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 29
Incorrect

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Question text
Sequencing involves the determination of two types of decisions: Allocation decisions –
which resources (machines or people) will be assigned to perform each of a given set of
jobs; and. Scheduling decisions – in what order and when are each of these jobs performed

Select one:

a. TRUE 

b. FALSE

Feedback
The correct answer is: FALSE

Question 30
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Delivering a high quality product to the customer is part of effective operations

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: TRUE

Apple Innovation quiz

Question 1
Correct

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Question text
Apple leaders go very deeply into details they know which details are important and where
to focus their attention

Select one:

a. FALSE

b. TRUE 
Feedback
The correct answer is: TRUE

Question 2
Correct

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Question text
As Apple’s product portfolio and number of projects have expanded, even more
coordination with other functions is required, increasing the complexity of collaborating
across the many units

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a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 3
Incorrect

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Apple is a technology products company and not a technology services company

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a. TRUE

b. FALSE 

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The correct answer is: TRUE

Question 4
Correct

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Question text
In a functional organization like Apple, non-experts leading experts means that specialists
create a deep bench in a given area, where they can learn from one another.

Select one:

a. TRUE

b. FALSE 

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The correct answer is: FALSE

Question 5
Correct

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 Flag question

Question text
Apple’s ability to offer the best possible products would be undercut if short-term profit
and cost targets as objectives of plant heads and profit centres were the overriding criteria
for judging investments and leaders.

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a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 6
Correct

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Apple is a company where general managers oversee managers; t is a company where
experts have no role to play.

Select one:

a. FALSE 

b. TRUE
Feedback
The correct answer is: FALSE

Question 7
Correct

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Question text
Deciding how to organize areas of expertise to best enable collaboration and rapid
decision-making has been an important responsibility of the CEO

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 8
Correct

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With functional expertise, it is the fundamental belief that those with the most expertise and
experience in a domain should have decision rights for that domain.

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a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 9
Correct

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Question text
Apple competes in markets where the rates of technological change and disruption are
high, so it must rely on the judgment and intuition of people with deep knowledge of the
technologies responsible for disruption

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 10
Correct
Mark 1.00 out of 1.00

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Question text
As Apple’s product portfolio and number of projects have expanded, not much coordination
with other functions is required, decreasing the complexity of collaborating across the many
units

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a. FALSE 

b. TRUE

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The correct answer is: FALSE

Question 11
Correct

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Question text
Deciding how to organize areas of expertise to best enable collaboration and rapid
decision-making has not been an important responsibility of the CEO

Select one:

a. FALSE 
b. TRUE

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The correct answer is: FALSE

Question 12
Correct

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Question text
Apple competes in markets where the rates of technological change and disruption are
slow, so it must rely on the judgment and intuition of people with deep knowledge of the
technologies responsible for disruption

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a. FALSE 

b. TRUE

Feedback
The correct answer is: FALSE

Question 13
Correct

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Question text
Apple is not a company where general managers oversee managers; rather, it is a company
where experts lead experts. It shows Apple does not believe as much in organisational
hierarchy as it does in expertise

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a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 14
Correct

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Question text
Leaders at Apple are expected to hold strong, well-grounded views and advocate forcefully
for them, yet also be willing to change their minds when presented with evidence that
others’ views are better.

Select one:

a. FALSE

b. TRUE 

Feedback
The correct answer is: TRUE
Question 15
Correct

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Question text
Business history and organizational theory make the case that as entrepreneurial firms grow
large and complex, they must shift from a functional to a multidivisional structure to align
accountability and control and prevent the congestion that occurs when countless decisions
flow up the org chart to the very top

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 16
Correct

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Senior vice presidents are in charge of functions, not products.

Select one:
a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 17
Incorrect

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Question text
Increased sphere of responsibility, increased scope of portfolio and decreased coordination
have been some of the challenges of Rosner, VP, Applications.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 18
Correct

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Question text
Apple is a technology services company and not a technology products company

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a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 19
Incorrect

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Question text
Willingness to collaboratively debate means when debates reach an impasse, as some
inevitably do, higher-level managers dictate their decisions, including at times the CEO and
the senior VPs

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a. TRUE 

b. FALSE

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The correct answer is: FALSE

Question 20
Correct
Mark 1.00 out of 1.00

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Question text
While the fundamental principle of a conventional business unit structure is to align
accountability and control, the fundamental principle of a functional organization is to align
expertise and decision rights to enable take good decisions.

Select one:

a. TRUE 

b. FALSE

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The correct answer is: TRUE

Question 21
Incorrect

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Question text
Leaders at Apple are not expected to hold strong, well-grounded views and advocate
forcefully for them, but be fickle minded and willing to change their minds when presented
with evidence that others’ views are better.

Select one:
a. FALSE

b. TRUE 

Feedback
The correct answer is: FALSE

Question 22
Incorrect

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Flag question

Question text
Business history and organizational theory make the case that as entrepreneurial firms grow
large and complex, they must shift from a functional to a multiproduct structure to align
accountability and control and prevent the congestion that occurs when countless decisions
flow up the org chart to the very top

Select one:

a. TRUE 

b. FALSE

Feedback
The correct answer is: FALSE

Question 23
Correct

Mark 1.00 out of 1.00

 Flag question

Question text
Willingness to collaboratively debate means when debates reach an impasse, as some
inevitably do, higher-level managers weigh in as tiebreakers, including at times the CEO and
the senior VPs

Select one:

a. FALSE

b. TRUE 

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The correct answer is: TRUE

Question 24
Incorrect

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Using overall cost and price targets as fixed parameters within which to make design and
engineering choices, Apple leaders are expected to bring major benefits to users.

Select one:

a. TRUE 

b. FALSE
Feedback
The correct answer is: FALSE

Question 25
Not answered

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In a functional organization like Apple, experts leading experts means that specialists create
a deep bench in a given area, where they can learn from one another.

Select one:

a. FALSE

b. TRUE

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The correct answer is: TRUE

Question 26
Not answered

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Question text
Increased sphere of responsibility, increased scope of portfolio and increased coordination
have been some of the challenges of Rosner, VP, Applications.

Select one:

a. FALSE

b. TRUE

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The correct answer is: TRUE

Question 27
Not answered

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Question text
Instead of using overall cost and price targets as fixed parameters within which to make
design and engineering choices, R&D leaders at Apple are expected to weigh the benefits
to users of those choices against cost considerations.

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a. TRUE

b. FALSE

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The correct answer is: TRUE

Question 28
Not answered
Marked out of 1.00

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Question text
Apple’s ability to offer the best possible products would not be undercut if short-term profit
and cost targets as objectives of plant heads and profit centres were the overriding criteria
for judging investments and leaders.

Select one:

a. FALSE

b. TRUE

Feedback
The correct answer is: FALSE

Question 29
Not answered

Marked out of 1.00

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Question text
Apple is not a company where general managers oversee managers; rather, it is a company
where experts lead experts.

Select one:

a. TRUE
b. FALSE

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The correct answer is: TRUE

Question 30
Not answered

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Question text
Apple leaders focus on the product as a whole than the details, they rarely go very deeply
into details they know which details are important and where to focus their attention

Select one:

a. TRUE

b. FALSE

Feedback
The correct answer is: FALSE