សាកលវ ិទ្យាល័យមេគង្គកេពុជា

Subject code: MN104-EL1

Team Member

Ter VengThai ID: 20191239

Answer

1. Explain the key terms:

-Omnipotent view of management is the view of managers that control over the
organization, functions and operation to responsible for all its success or failures.
-Symbolic view of management is the view of managers that have only limited effect on
substantive organizational outcomes because of large number outside their control.
-External environment is composed of all the outside factors or influences that impact the
operation of business.
-Environmental Uncertainty is the amount of change and complexity in organizations
environment.
-Organizational Culture is a system of shared meaning and beliefs within an organization
that determines, in large degree.
-Stakeholders are those who have financial interest in the firm.
-Strong Cultures is high level of understanding of what culture is as well as a strong
commitment to the core values.
-Socialization is the process by which individuals learn the culture of their society.
-Working Spirituality is a culture that recognizes that employees have both a mind and a
spirit.
2. Strong Cultures Vs Weak Cultures

-Better able to learn from past -Don’t subscribe share values and beliefs

-Lower employees turn over -Increase employees turn over

-High level of employee motivation -Employees know abit knowledge of heros

-Loyalty and history of organization

3. How managers create a customer-responsive culture

-Hire workers who fit

-Trust to your team

 -Make a better line of communication

-Employees need to be empowered

Identify the characteristics and suggestions for managers

-Risk taking

-Stability

-Aggressiveness.

4. “Businesses are built on relationships is” This statement I think that relationship is really
important in life or even in Business because it’s can make us feel more safe and trust.

5. Workplace spirituality Is intended to interconnect past experiences and develop trust among
employees in a way that would lead the organization into a better and productive
environment.

6. Total Quality Management or TQM is a management philosophy or a continuous

improvement approach to doing business through a new management model.

7. “Organizational culture is the sum of values and rituals which serve as ‘glue’ to integrate the
members of the organization.” — Richard Perrin

I think Culture is a carrier of meaning. Cultures provide not only a shared view of “what is” but
also of “why is.” In this view, culture is about “the story” in which people in the organization are
embedded, and the values and rituals that reinforce that narrative. It also focuses attention on
the importance of symbols and the need to understand them — including the idiosyncratic
languages used in organizations — in order to understand culture.